delivering an effective work experience program jody a. toner workforce central florida, special...
TRANSCRIPT
“Delivering an Effective Work Experience
Program”
Jody A. TonerWORKFORCE CENTRAL FLORIDA, Special
Projects Director
December 16, 2010
What is Work Experience?• The WIA Regulations say…– Work experiences are planned,
structured learning experiences that take place in a workplace for a limited period of time.
– Designed to enable job seekers to gain exposure to the working world and its requirements.
– Provide career exploration and skill development
– Not designed to benefit employer directly however, based on work performed employer benefits
Key Ingredients
• Solid project design • Effective outreach
campaign• Extensive staff training • Dedicated project team • Employer Relationships
Key Ingredients
• Board involvement • Accountability and
accessibility• Pre-Inspection worksite
visits• Comprehensive
monitoring structure
Key Ingredients• Low staff : participant
ratios • Strict worksite supervisor :
intern ratios• Formal intern performance
evaluation process
Keys Ingredients
• Timing of the economy• Success stories • Customer satisfaction
survey process for employers and
job seekers• ROI – win win for employers and job
seekers
Program Facts• Funded through WIA• Paid internships • Employers write the job
descriptions and make candidate selections
Program Facts• Payroll methods: Direct
deposit or Pay Partners • WCF is the employer of
record• Variety of models based on
programmatic design
WCF’s Work Experience Initiatives
Work Experience Initiatives
• Three WIA funded initiatives:–Re-Employment
Connection–CAREER TRACK
Connection–Summer Job Connection
Re-Employment Connection
• WIA Adults & Dislocated Workers ages 22 and up
• Rate: 10.00/hour• Hours: 40 hrs/week• Duration: 12 weeks
– Total earnings: $4,800
Re-Employment Connection• New extended model:
Private sector only– Combination of WIA Adult &
DW funds– Goal: 118 enrollments – Rate: 12.00/hour– Hours: 40 hrs/week– Duration: 20-26 weeks
• Earnings Range: $9,600-$12,480
CAREER TRACK Connection• WIA Youth: Out-of-school,
ages 18-21 • Rate: 8.50/hour• Hours: 30 hrs/week– Duration: 12 weeks
– Total earnings: $3,060• Goal: 125 enrollments
Summer Job Connection• WIA Youth ages 16-21
• Rate: 8.25/hour• Hours: 35 hrs/week• Two tracks:
– Track 1: ISY – 6 weeks– Track 2: OSY- 11 weeks
• Incentives tied to performance evaluations
• Earnings Range: $1,732.50- $3,176.25
Worksites
Worksites•Worksites are comprised of: non-profit, government agencies and private-for-profit*•Private sector positions must be in STEM (Science, Technology, Engineering and Math)•Top 20 demand occupations in Central Florida as defined by our Board
Top
20
O
ccu
pati
on
s
• Administrative Services Managers
• Booking, Accounting and Auditing Clerks
• Cardiovascular Technologists & Technicians
• Chefs & Head Cooks• Computer Programmers • Computer Support
Specialists • Dental Assistants • Executive Secretaries
and Administrative Assistants
• Heating, A.C., and Refrigeration Mechanics & Installers
• Licensed Practical Nurses
• Massage Therapists • Medical & Health
Services Manager • Medical Assistant • Medical & Clinical
Laboratory Technology
• Medical Records & Health Information Technicians
• Medical Secretary • Network and
Computer Systems Administrators
• Physical Therapist Assistant
• Registered Nurse • Truck Drivers
Application Process•Online application process• SNAP web-based application• Dedicated email address and hotline
# for inquiries/questions
•Accepted on a first-come, first-serve basis•Employers write the job descriptions and make candidate selections
Quality Worksites• Upfront communication of
WCF’s “high expectations and support”
• Casting the vision of WCF’s project
• Upfront commitment and understanding from employers
• Eliminate the stereotype – this is not a free labor program
Quality Worksites• Worksites are required to
complete a detailed training plan for each requested position
• Effective worksite supervisory manual, training and online manual
• Thorough onsite weekly/biweekly worksite monitoring with new instruments each week
Pre-Inspection Monitoring • Thorough review of the online
applications is completed• Initial pre-inspection worksite
monitoring is conducted within two weeks from completed application• Monitoring ensures that the
worksite is a safe environment and program requirements/standards are explained and understood
Pre-Inspection Monitoring • Monitoring tool is reviewed,
maintenance of efforts discussed• Training plan reviewed/finalized• Brief overview of the work experience
program occurs with worksite staff (CEO, Executive Director and/or Supervisor)
• Required REC paperwork is provided– WCF Media Release form– REC Worksite Supervisor Manual– WCF Worksite Agreement
Recruitment Events• REC & CTC programs:
– Monthly Recruitment events – Worksite supervisory training
occurs– Job matching through a speed
dating approach• SJC
– 1 day process/8 hour event per county
– CES training for youth– Ends with Job Fair event
Recruitment Events• Employers make candidate
selections • Employer feedback
phenomenal– Job seekers exposed to real
world experiences• Worksite referral form-
carbon copy
Worksite Role• Joint partnership with RWB• Provide mentoring to program
participants• Treat employees as regular
employees• Open lines of communication with
RWB assigned Career Specialist /Worksite Monitors
• Timesheet completion and tracking• Involvement in ongoing worksite
monitoring • Consider interns for any vacant
positions
Job Seekers
Job Seekers•Must meet WIA eligibility requirements and suitability•Webinar & Online application process•Initial Appointment: Registration & On-boarding paperwork•Level 1 background check conducted
•Due to employer/employee relationship WCF cannot provide the results to the employers
Employability Skills•Employability skills training is a mandatory requirement•Customized training based on target population•Soft skills include: interviewing techniques, 30-second commercial, resume writing etc.
•Youth: Work Readiness skills attainment
WC
F’s
Sta
tsProgram Online
Applications
Enrollments
Performance Goals
REC - Job Seekers
6,262 12/7/10:862
Multi PY goal: 1126
•Placements: 262• 48% with host
worksite
REC - Employers
267 201 •Over 862 intern positions have been developed
• Non Profit: 49.6%• Government: 14.7%• Private: 35.7%
WC
F’s
Sta
tsProgram Online
Applications
Enrollments
Performance Goals
SJC 2009- Youth
6,421 1,200 •Work Readiness Goal – 95%•32 placements at host worksite
SJC 2009- Employers
429 225 N/A
SJC 2010- Youth
3,712 754 Work Readiness Goal – 89%Positive Outcome Rate- 85%
SJC 2010 Employers
217 132 N/A
Measure Success• Utilize a variety of media:
video, newsletters, letters, etc.
• Share with key stakeholders
• SJC Video documentary 2009 & 2010
Measure Success• Capturing success stories
and posting on our website• Annual “Awards of
Excellence” for worksites and interns
• Performance goals
Best Practices
• Online Application process• Customer Service
Representative triage team• WE Summits/Recruitment
Events• Video Documentary• Designed and implemented
an effective journaling approach the “Portfolio”
Resource LinksDescription Link
WCF website www.WorkforceCentralFlorida.com
WCF’s Internship page
http://www.workforcecentralflorida.com/employer/employer-services/internships/
Employer Online Application
www.WorkforceCentralFlorida.com/ReEmploymentConnection
Employer FAQ’s
http://www.workforcecentralflorida.com/employer/employer-services/internships/re-employment-connection/faq.stml
Re-Employment Connection
http://www.workforcecentralflorida.com/employer/employer-services/internships/re-employment-connection/
CAREER TRACK Connection
http://www.workforcecentralflorida.com/employer/employer-services/internships/career-track-connection.stml
Success Stories
http://www.workforcecentralflorida.com/about-us/success-stories/
Questions