DAV I D F I E L D S

www.linkedin.com/in/davidfields42 - (770) 896-7249 - dave42fields@gmail.com

SUMMARY

A Customer Service Specialist with 7 years of proven experience in supporting customers and insuring compliance with state and federal regulations. A strong technical background with an education in computer technology and a strong interest in Radio Controlled devices, design/fabrication, 3D printing, and Robotics.

PROFESSIONAL EXPERIENCE

IMMCO, Inc. — Alpharetta, GA 2015-2016Conflation GIS Technician - Contractor

• Preformed quality assurance and control tasks, comparing outside plant source records on existing land-base and realigning outside plant facilities on new updated land-base.

• Also preformed quality assurance and control tasks for conversion of older paper records to new GIS based systems.

Hancock Claims — Alpharetta, GA 2015Claims Reviewer - Contractor

• Reviews and processes technician documents.

• Verified photo documentation of risk inspections

LexisNexis/ChoicePoint — Alpharetta GA 2008-2014Leader in providing essential information to help customers across industry and government assess, predict and manage risk.

Customer Solution Specialist – Agency Implementation

• Received and verified legal documents for insurance agencies to ensure customer compliance with state and federal regulations.

• Authorized state Motor Vehicle Records access for insurance agencies.

• Resolved customer issues and requests.

• Assisted “FIRSt” team in verifying customer information

Xerox — Atlanta, GA 2007-2008Agency Contractor – Copier/Printer/Fax Center

• Maintained and update spreadsheets to assist mail sorting.

• Received and delivered courier shipments.

• Checked Copier/printer/fax machines for needed repairs.

• Received and delivered mail for 15 floor building.

Grand Harbour Import Company – Alpharetta, GA 2006-2007, 1999-2006Sales Associate/Inventory Manager

• Resolved customer issues and requests.

• Maintained inventory and stock room organization.

• Reorganized stock room to improve efficiency.

• Trained new employees in stock room operations and computers.

Hobby Lobby – Roswell, GA 2006

Framer

• Trained new employee and managed frame shop with one direct report and Trained temporary assistants.

• Ordered and assembled customized picture frames.

• Handled original art/valuable/family pieces.

EDUCATION & CERTIFICATIONS

University of West Georgia – Carrollton, GABachelor of Business Administration – Management Information Systems

Additional Studies in Mechanical Engineering for 2 years

SKILLS

Also experienced in the use of Microstation, GIS, SalesForce, PeopleSoft, Excel, Powerpoint, Access, Word, and Repetier.