david fields resume 2015 - up
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DAV I D F I E L D S
www.linkedin.com/in/davidfields42 - (770) 896-7249 - [email protected]
SUMMARY
A Customer Service Specialist with 7 years of proven experience in supporting customers and insuring compliance with state and federal regulations. A strong technical background with an education in computer technology and a strong interest in Radio Controlled devices, design/fabrication, 3D printing, and Robotics.
PROFESSIONAL EXPERIENCE
IMMCO, Inc. — Alpharetta, GA 2015-2016Conflation GIS Technician - Contractor
• Preformed quality assurance and control tasks, comparing outside plant source records on existing land-base and realigning outside plant facilities on new updated land-base.
• Also preformed quality assurance and control tasks for conversion of older paper records to new GIS based systems.
Hancock Claims — Alpharetta, GA 2015Claims Reviewer - Contractor
• Reviews and processes technician documents.
• Verified photo documentation of risk inspections
LexisNexis/ChoicePoint — Alpharetta GA 2008-2014Leader in providing essential information to help customers across industry and government assess, predict and manage risk.
Customer Solution Specialist – Agency Implementation
• Received and verified legal documents for insurance agencies to ensure customer compliance with state and federal regulations.
• Authorized state Motor Vehicle Records access for insurance agencies.
• Resolved customer issues and requests.
• Assisted “FIRSt” team in verifying customer information
Xerox — Atlanta, GA 2007-2008Agency Contractor – Copier/Printer/Fax Center
• Maintained and update spreadsheets to assist mail sorting.
• Received and delivered courier shipments.
• Checked Copier/printer/fax machines for needed repairs.
• Received and delivered mail for 15 floor building.
Grand Harbour Import Company – Alpharetta, GA 2006-2007, 1999-2006Sales Associate/Inventory Manager
• Resolved customer issues and requests.
• Maintained inventory and stock room organization.
• Reorganized stock room to improve efficiency.
• Trained new employees in stock room operations and computers.
Hobby Lobby – Roswell, GA 2006
Framer
• Trained new employee and managed frame shop with one direct report and Trained temporary assistants.
• Ordered and assembled customized picture frames.
• Handled original art/valuable/family pieces.
EDUCATION & CERTIFICATIONS
University of West Georgia – Carrollton, GABachelor of Business Administration – Management Information Systems
Additional Studies in Mechanical Engineering for 2 years
SKILLS
Also experienced in the use of Microstation, GIS, SalesForce, PeopleSoft, Excel, Powerpoint, Access, Word, and Repetier.