Download - Communication
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PROF. DAYAKAR THOTA
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“KNOWLEDGE IS POWER- BUT ONLY
POTENTIAL UNLESS PUT TO USE”
“ONE CAN ACQUIRE KNOWLEDGE,
BUT UNLESS ONE CAN COMMUNICATE
TO OTHERS IT IS USELESS”
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COMMUNICATION
Communis (Latin) = Common
Communication is imparting a common idea or understanding
“It is a mutual exchange of facts, thoughts or perceptions leading to a common understanding of all parties”.
This does not necessarily imply agreement”
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TYPES OF COMMUNICATION
VOCAL NON-VOCAL
VERBAL SPOKEN WORDS WRITTEN WORDS
NON- SCREAMS, GRUNTS BODY LANGUAGE
VERBAL GUFFAWS, GESTURES, FACIAL EXCLAIMATIONS EXPRESSIONS
SPATIAL RELATIONSHIP
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ELEMENTS OF COMMUNICATION
1. Communicator
2. Communicatee
3. Message
4. Channel Of Communication
5. Response (Feed Back)
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STEPS IN COMMUNICATION
1. Develop An Idea
2. Encode
3. Transmit
4. Receive
5. Decode
6. Use
7. Feed Back
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ENCODE DECODE
SENDER RECEIVER
MEDIUMDEVELOPAN IDEA
USEMEDIUM
TRANSMIT
FEEDBACK
COMMUNICATION PROCESS
Sender’s perception of Receiver
Receiver’s perception of Sender
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HEARING & LISTENING
HEARING IS BY EARS
WHILST
LISTENING IS BY MIND
MARGINAL HEARING
PROJECTIVE HEARING
EMPATHETIC HEARING
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JOHARI WINDOWSFEED BACK
KNOWN TO UNKNOWN TO SELF SELF
ARENA BLIND SPOT KNOWN TO OTHERS
FAÇADE UNKNOWN UNKNOWN TO OTHERS
(JOSEPH LUFT & HARRY INGHAM)
EXPOSURE
ARENA BLIND SPOT
FACADE UNKNOWN
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EGO STATES
PARENT EGO
NURTURING PARENT
CRITICAL PARENT
ADULT EGO
CHILD EGO
HAPPY CHILD
DESTRUCTIVE CHILD
REBELLIOUS CHILD
COMPLIANT CHILD
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LIFE POSITIONS:TRANSACTIONAL ANALYSIS
I AM OK ; YOU ARE OK- Outlook Healthy I am clever, nice, smart &helpful; you are also clever, nice, smart & helpful
I AM NOT OK ; YOU ARE OK- Feels victimized I am clever, nice, smart &helpful BUT you are mean,
stupid , dishonest etc
I AM OK ; YOU ARE NOT OK- Feels powerless I do every thing wrong, am stupid, can’t think for myself etc; WHEREAS you are honest, smart, helpful etc.
I AM NOT OK ; YOU ARE NOT OK- Dangerous Loss of interest in life:
I am stupid, mean, dishonest etc; YOU ARE ALSO stupid, mean, dishonest etc.
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EGO STATES
PARENT
ADULT
CHILD
PARENT
ADULT
CHILD
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COMMUNICATION BARRIERS
1. Physical Barriers
2. Personal Barriers
3. Semantic Barriers
4. Status
5. Perfunctorial Attention
6. Premature Evaluation
7. Resistance To Change
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“If you don’t ask right questions, you don’t get right answers”
- Edward Hodnett
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Tele Talk
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