communication
DESCRIPTION
TRANSCRIPT
PROF. DAYAKAR THOTA
“KNOWLEDGE IS POWER- BUT ONLY
POTENTIAL UNLESS PUT TO USE”
“ONE CAN ACQUIRE KNOWLEDGE,
BUT UNLESS ONE CAN COMMUNICATE
TO OTHERS IT IS USELESS”
COMMUNICATION
Communis (Latin) = Common
Communication is imparting a common idea or understanding
“It is a mutual exchange of facts, thoughts or perceptions leading to a common understanding of all parties”.
This does not necessarily imply agreement”
TYPES OF COMMUNICATION
VOCAL NON-VOCAL
VERBAL SPOKEN WORDS WRITTEN WORDS
NON- SCREAMS, GRUNTS BODY LANGUAGE
VERBAL GUFFAWS, GESTURES, FACIAL EXCLAIMATIONS EXPRESSIONS
SPATIAL RELATIONSHIP
ELEMENTS OF COMMUNICATION
1. Communicator
2. Communicatee
3. Message
4. Channel Of Communication
5. Response (Feed Back)
STEPS IN COMMUNICATION
1. Develop An Idea
2. Encode
3. Transmit
4. Receive
5. Decode
6. Use
7. Feed Back
ENCODE DECODE
SENDER RECEIVER
MEDIUMDEVELOPAN IDEA
USEMEDIUM
TRANSMIT
FEEDBACK
COMMUNICATION PROCESS
Sender’s perception of Receiver
Receiver’s perception of Sender
HEARING & LISTENING
HEARING IS BY EARS
WHILST
LISTENING IS BY MIND
MARGINAL HEARING
PROJECTIVE HEARING
EMPATHETIC HEARING
JOHARI WINDOWSFEED BACK
KNOWN TO UNKNOWN TO SELF SELF
ARENA BLIND SPOT KNOWN TO OTHERS
FAÇADE UNKNOWN UNKNOWN TO OTHERS
(JOSEPH LUFT & HARRY INGHAM)
EXPOSURE
ARENA BLIND SPOT
FACADE UNKNOWN
EGO STATES
PARENT EGO
NURTURING PARENT
CRITICAL PARENT
ADULT EGO
CHILD EGO
HAPPY CHILD
DESTRUCTIVE CHILD
REBELLIOUS CHILD
COMPLIANT CHILD
LIFE POSITIONS:TRANSACTIONAL ANALYSIS
I AM OK ; YOU ARE OK- Outlook Healthy I am clever, nice, smart &helpful; you are also clever, nice, smart & helpful
I AM NOT OK ; YOU ARE OK- Feels victimized I am clever, nice, smart &helpful BUT you are mean,
stupid , dishonest etc
I AM OK ; YOU ARE NOT OK- Feels powerless I do every thing wrong, am stupid, can’t think for myself etc; WHEREAS you are honest, smart, helpful etc.
I AM NOT OK ; YOU ARE NOT OK- Dangerous Loss of interest in life:
I am stupid, mean, dishonest etc; YOU ARE ALSO stupid, mean, dishonest etc.
EGO STATES
PARENT
ADULT
CHILD
PARENT
ADULT
CHILD
COMMUNICATION BARRIERS
1. Physical Barriers
2. Personal Barriers
3. Semantic Barriers
4. Status
5. Perfunctorial Attention
6. Premature Evaluation
7. Resistance To Change
“If you don’t ask right questions, you don’t get right answers”
- Edward Hodnett
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