Download - Collections 12 0
![Page 1: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/1.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
Oracle FLEXCUBE Universal Banking – 12.0
Collections(CN)
![Page 2: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/2.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 2
Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
![Page 3: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/3.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 3
Overview
•Collection is a process which is used to recover the
defaulted loans
•The collection module is used to support the later stage of
a loan cycle related to records of collecting a defaulted
loan.
• The Collection module also helps to track the process of
collection by an external agent or department in the bank
itself.
![Page 4: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/4.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 4
Overview
• Collection is a process flow, to track the Collection
procedure of all the loans (Assets). • Supports Consumer Lending, Leasing and Mortgages
modules of FCUB . • Collection process initiates when the customer does not
pay the schedule dues of a loan and the schedule becomes overdue
• This flow ends with the Collection of the overdue amount of the loans from the customer
• Collection can be done by the collection department of the bank or an external agency.
![Page 5: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/5.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 5
Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
![Page 6: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/6.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 6
Features
• Auto assignment to collection queue & agent group and subsequently auto assignment of collection agent
• Reassignment of: • Collection queue & agent group • Collection Agent
• Auto status update of collection state • Recording of customer interactions • Amendment of collection interactions • Approval restriction by approver for the action to be taken
by collection Agent
![Page 7: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/7.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 7
Features
• Facility to capture Promise to Pay details • Ability to charge the Fee for Broken promise to Pay • Flexibility to reverse the fee charged for broken Promise
to pay • Auto sending of reminder messages for collections • Manual sending of reminder messages for collections
whenever required • Auto closure from collection process when there are no
over dues • Manual closure from collection process whenever
required
![Page 8: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/8.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 8
Features
• Ability to bring the loans with overdue under collection process manually also
• Ability for manual assignment of collection queue & Agent Group
• Ability to have manual Assignment to collection agent • Calculating and Liquidating the collection agent fee
considering the both loan payments and reversal of loan payments through Intermediary Module
• Ability to have specific user defined messages based on the collection actions
• Ability to view complete collection as well as asset details based on the specified user query through Agent Dash Board
![Page 9: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/9.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 9
Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
![Page 10: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/10.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 10
Collection Process Flow
![Page 11: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/11.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 13
Collection Process Flow
![Page 12: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/12.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 15
Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
![Page 13: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/13.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 16
Maintenances
•Collection Queue
• Collection Action Code
•Collection Result Code
•Collection Agent through
Intermediary Module
•Action Result and Next Action
•Delinquency Reasons
•Collection State
•Collection State Mapping
•Collection Agent Group
•Promise to Pay Policy
•Queue Rule
• Product
![Page 14: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/14.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 17
Maintenances: Collection Queue
• Assignment of Queue codes
• Defining the message codes
![Page 15: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/15.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 18
Maintenances: Collection Queue
Function ID - MSDQUEUE
![Page 16: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/16.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 19
Maintenances: Collection Action Code
• Actions performed by collection Agents
• Factory Shipped action codes
• Capture of Approval Details
![Page 17: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/17.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 20
Maintenances: Collection Action Code
Function ID - CNDACTCD
![Page 18: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/18.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 21
Maintenances: Collection Result Code
Function ID - CNDRESLT
![Page 19: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/19.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 22
Maintenances: Collection Agent
Collection Agent Details
Information such as Intermediary name, address,
geographic details, parent intermediary code etc..
![Page 20: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/20.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 23
Maintenances: Intermediary Maintenance
Function ID - INDINMNT
![Page 21: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/21.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 24
Maintenances: Intermediary Maintenance
![Page 22: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/22.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 25
Maintenances: Intermediary Maintenance
![Page 23: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/23.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 26
Maintenances: Action –Result-Next Action Mapping
•Defining the next course of Action based on the result of
an action
• An action, its result and the next possible action is
mapped for a queue
![Page 24: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/24.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 27
Maintenances: Action –Result-Next Action Mapping
Function ID - CNDAXRSN
![Page 25: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/25.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 28
Maintenances: Delinquency Reasons
• Capture of Delinquent Codes
• Delinquent Codes–Factors making the loan as non
performing
![Page 26: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/26.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 29
Maintenances: Delinquency Reasons
Function ID - CNDDLQRS
![Page 27: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/27.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 30
Maintenances: Collection State
Function ID - CNDCLNST
![Page 28: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/28.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 31
Maintenances: Collection State Mapping
•A new state after validating the combination of previous
state and the action- result
• Mapping done for branch, product and source code
combination
![Page 29: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/29.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 32
Maintenances: Collection State Mapping
Function ID - CNDSTMAP
![Page 30: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/30.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 33
Maintenances: Collection Agent Group
• Grouping of Collection Agents
• The collection Agent group are mapped to valid queues
![Page 31: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/31.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 34
Maintenances: Collection Agent Group
Function ID - CNDCAGRP
![Page 32: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/32.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 35
Maintenances: Promise to Pay Policy
•Promise to pay the amount due to the bank by a certain
date.
• Guidelines for the PTP (Promise to Pay) policy for every
Collection Agent Group
![Page 33: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/33.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 36
Maintenances: Promise to Pay Policy
Function ID - CNDPTPPO
![Page 34: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/34.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 37
Maintenances: Queue Rule
•Assignment of a particular queue to a collection reference
number
• During the batch process, the Collection Queue is
arrived based on the rules maintained for the Asset
product.
![Page 35: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/35.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 38
Maintenances: Queue Rule
Function ID - CNDQRULE
![Page 36: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/36.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 39
Maintenances: Collections Product
•Products are defined to determine the behaviour of a
collection process.
• Assignment of Asset modules like Lending, Leasing etc.
![Page 37: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/37.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 40
Maintenances: Collections Product
Function ID - CNDPRMNT
![Page 38: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/38.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 41
Collections Product: Preferences
![Page 39: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/39.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 42
Collections Product: Accounting Roles
![Page 40: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/40.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 43
Collections Product: Events
![Page 41: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/41.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 44
Collections Product: Events: Accounting Entries
![Page 42: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/42.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 45
Collections Product: Events: Advices
![Page 43: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/43.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 46
Collections Product: Charges
![Page 44: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/44.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 47
Collections Product: MIS
![Page 45: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/45.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 48
Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
![Page 46: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/46.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 49
Operations
• Collection Online
• Collection Interactions
• Collection Reminder
• Collection Queue Change
• Broken Promise Fee Reversal
• Interaction Approval Queue
• Collection Agent Assignment
• Collection Agent Dashboard
![Page 47: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/47.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 50
Operations: Collection Online
• Manual Assignment Collection Queues
• Assignment of Queues to collection contracts
![Page 48: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/48.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 51
Operations: Collection Online
Function ID - CNDONONL
![Page 49: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/49.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 52
Collection Online: Events
![Page 50: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/50.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 53
Collection Online: Interaction Details
![Page 51: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/51.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 54
Collection Online: MIS
![Page 52: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/52.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 55
Collection Online: View Parent Child Collection Details
![Page 53: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/53.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 56
Operations: Collection Interactions
• Customer interactions done by the agent
• Captured for a collection reference number.
![Page 54: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/54.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 57
Operations: Collection Interactions
Function ID - CNDCOLIN
![Page 55: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/55.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 58
Collection Interactions: Interactions Details
![Page 56: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/56.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 59
Collection Interactions: Promise To Pay(PTP)
![Page 57: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/57.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 60
Collection Interactions: Legal Proceedings
![Page 58: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/58.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 61
Collection Interactions: Asset Details
![Page 59: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/59.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 62
Collection Interactions: Asset Details
Asset Details:
![Page 60: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/60.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 63
Collection Interactions: Asset Details
Payment History
![Page 61: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/61.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 64
Collection Interactions: Asset Details
Interaction History
![Page 62: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/62.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 65
Collection Interactions: Asset Details
Customer Contacts
![Page 63: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/63.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 66
Operations: Collection Reminder
Function ID - CNDCLDRY
![Page 64: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/64.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 67
Operations: Collection Queue Change
Function ID - CNDCNQCH
![Page 65: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/65.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 68
Operations: Broken Promise Fee Reversal
Function ID - CNDBPFEE
![Page 66: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/66.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 69
Operations: Interaction Approval Queue
Function ID - CNDINAPQ
![Page 67: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/67.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 70
Operations: Collection Agent Assignment
Function ID - CNDCAASG
![Page 68: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/68.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 71
Operations: Collection Agent Dashboard
Function ID - CNDCADSH
![Page 69: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/69.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 72
Operations: Collection Agent Dashboard
View Collection Details
Here you can view :
• The different collection references and interactions that are
associated to the Asset reference selected in the parent
screen.
• Events that got fired in the latest collection reference number.
• PTP Details for each Collection Reference-Interaction
Reference combination
![Page 70: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/70.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 73
Operations: Collection Agent Dashboard
View Collection Details
![Page 71: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/71.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 74
Collection Agent Dashboard – View Asset Details
View Asset Details
![Page 72: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/72.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 75
Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
![Page 73: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/73.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 76
Reports
Report Details
Collection Interaction Details
The collection interaction detail reports all the details
of a customer interaction for a particular Collection
Agent.
Delinquency and Activity by each
Collection Agent
This report displays the list of delinquency and
activities for the agent
Account Level Activity Report This report displays the list of actions and payments
for an asset reference
Activity Report Provides the list of the actionable items for the day
for the agent
Cash Receipts by Collector, Daily and
Month to Date
This report displays the payment mode for all the
assets which has been handled by the agent
between the ‘From’ and ‘To’ date.
![Page 74: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/74.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 77
Reports
Report Details
Collection Agent – Fee Liquidation This report displays the collection fee liquidation to
the agent in a specified internal for the given branch.
Contacts Results and tickles by
Collector (Agent) Summery
This report displays the list of interactions which are
initiated by the agent.
Contacts Results and tickles by
Collector (Agent) Detailed Report
This report displays the list of interactions which are
initiated by the agent and corresponding result of the
interaction.
Customer Aging Report by Collector
(Agent)
This report displays the list of customers and their
asset details which are under selected agent.
Delinquency Analysis by Overdue Days This report displays the list of assets that are
overdue in the current branch
![Page 75: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/75.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 78
Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
![Page 76: Collections 12 0](https://reader031.vdocuments.site/reader031/viewer/2022020111/563dba4c550346aa9aa464d6/html5/thumbnails/76.jpg)
Copyright © 2012, Oracle and/or its affiliates. All rights reserved. 1 - 79
Summary
In this session, you should have learnt :
• The collection module is used to support the later stage of a
loan cycle related to records of collecting a defaulted loan.
• Collection module in Oracle FLEXCUBE Universal Banking
helps to track the process of collecting by external agent or
department in the bank itself.
• The various stages/ events in the entire collection process.