collections 12 0
DESCRIPTION
FLEXCUBE COLLECTION MODULE 12.02.02TRANSCRIPT
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Oracle FLEXCUBE Universal Banking – 12.0
Collections(CN)
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Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
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Overview
•Collection is a process which is used to recover the
defaulted loans
•The collection module is used to support the later stage of
a loan cycle related to records of collecting a defaulted
loan.
• The Collection module also helps to track the process of
collection by an external agent or department in the bank
itself.
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Overview
• Collection is a process flow, to track the Collection
procedure of all the loans (Assets). • Supports Consumer Lending, Leasing and Mortgages
modules of FCUB . • Collection process initiates when the customer does not
pay the schedule dues of a loan and the schedule becomes overdue
• This flow ends with the Collection of the overdue amount of the loans from the customer
• Collection can be done by the collection department of the bank or an external agency.
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Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
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Features
• Auto assignment to collection queue & agent group and subsequently auto assignment of collection agent
• Reassignment of: • Collection queue & agent group • Collection Agent
• Auto status update of collection state • Recording of customer interactions • Amendment of collection interactions • Approval restriction by approver for the action to be taken
by collection Agent
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Features
• Facility to capture Promise to Pay details • Ability to charge the Fee for Broken promise to Pay • Flexibility to reverse the fee charged for broken Promise
to pay • Auto sending of reminder messages for collections • Manual sending of reminder messages for collections
whenever required • Auto closure from collection process when there are no
over dues • Manual closure from collection process whenever
required
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Features
• Ability to bring the loans with overdue under collection process manually also
• Ability for manual assignment of collection queue & Agent Group
• Ability to have manual Assignment to collection agent • Calculating and Liquidating the collection agent fee
considering the both loan payments and reversal of loan payments through Intermediary Module
• Ability to have specific user defined messages based on the collection actions
• Ability to view complete collection as well as asset details based on the specified user query through Agent Dash Board
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Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
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Collection Process Flow
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Collection Process Flow
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Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
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Maintenances
•Collection Queue
• Collection Action Code
•Collection Result Code
•Collection Agent through
Intermediary Module
•Action Result and Next Action
•Delinquency Reasons
•Collection State
•Collection State Mapping
•Collection Agent Group
•Promise to Pay Policy
•Queue Rule
• Product
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Maintenances: Collection Queue
• Assignment of Queue codes
• Defining the message codes
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Maintenances: Collection Queue
Function ID - MSDQUEUE
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Maintenances: Collection Action Code
• Actions performed by collection Agents
• Factory Shipped action codes
• Capture of Approval Details
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Maintenances: Collection Action Code
Function ID - CNDACTCD
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Maintenances: Collection Result Code
Function ID - CNDRESLT
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Maintenances: Collection Agent
Collection Agent Details
Information such as Intermediary name, address,
geographic details, parent intermediary code etc..
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Maintenances: Intermediary Maintenance
Function ID - INDINMNT
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Maintenances: Intermediary Maintenance
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Maintenances: Intermediary Maintenance
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Maintenances: Action –Result-Next Action Mapping
•Defining the next course of Action based on the result of
an action
• An action, its result and the next possible action is
mapped for a queue
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Maintenances: Action –Result-Next Action Mapping
Function ID - CNDAXRSN
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Maintenances: Delinquency Reasons
• Capture of Delinquent Codes
• Delinquent Codes–Factors making the loan as non
performing
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Maintenances: Delinquency Reasons
Function ID - CNDDLQRS
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Maintenances: Collection State
Function ID - CNDCLNST
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Maintenances: Collection State Mapping
•A new state after validating the combination of previous
state and the action- result
• Mapping done for branch, product and source code
combination
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Maintenances: Collection State Mapping
Function ID - CNDSTMAP
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Maintenances: Collection Agent Group
• Grouping of Collection Agents
• The collection Agent group are mapped to valid queues
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Maintenances: Collection Agent Group
Function ID - CNDCAGRP
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Maintenances: Promise to Pay Policy
•Promise to pay the amount due to the bank by a certain
date.
• Guidelines for the PTP (Promise to Pay) policy for every
Collection Agent Group
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Maintenances: Promise to Pay Policy
Function ID - CNDPTPPO
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Maintenances: Queue Rule
•Assignment of a particular queue to a collection reference
number
• During the batch process, the Collection Queue is
arrived based on the rules maintained for the Asset
product.
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Maintenances: Queue Rule
Function ID - CNDQRULE
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Maintenances: Collections Product
•Products are defined to determine the behaviour of a
collection process.
• Assignment of Asset modules like Lending, Leasing etc.
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Maintenances: Collections Product
Function ID - CNDPRMNT
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Collections Product: Preferences
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Collections Product: Accounting Roles
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Collections Product: Events
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Collections Product: Events: Accounting Entries
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Collections Product: Events: Advices
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Collections Product: Charges
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Collections Product: MIS
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Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
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Operations
• Collection Online
• Collection Interactions
• Collection Reminder
• Collection Queue Change
• Broken Promise Fee Reversal
• Interaction Approval Queue
• Collection Agent Assignment
• Collection Agent Dashboard
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Operations: Collection Online
• Manual Assignment Collection Queues
• Assignment of Queues to collection contracts
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Operations: Collection Online
Function ID - CNDONONL
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Collection Online: Events
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Collection Online: Interaction Details
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Collection Online: MIS
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Collection Online: View Parent Child Collection Details
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Operations: Collection Interactions
• Customer interactions done by the agent
• Captured for a collection reference number.
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Operations: Collection Interactions
Function ID - CNDCOLIN
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Collection Interactions: Interactions Details
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Collection Interactions: Promise To Pay(PTP)
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Collection Interactions: Legal Proceedings
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Collection Interactions: Asset Details
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Collection Interactions: Asset Details
Asset Details:
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Collection Interactions: Asset Details
Payment History
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Collection Interactions: Asset Details
Interaction History
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Collection Interactions: Asset Details
Customer Contacts
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Operations: Collection Reminder
Function ID - CNDCLDRY
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Operations: Collection Queue Change
Function ID - CNDCNQCH
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Operations: Broken Promise Fee Reversal
Function ID - CNDBPFEE
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Operations: Interaction Approval Queue
Function ID - CNDINAPQ
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Operations: Collection Agent Assignment
Function ID - CNDCAASG
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Operations: Collection Agent Dashboard
Function ID - CNDCADSH
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Operations: Collection Agent Dashboard
View Collection Details
Here you can view :
• The different collection references and interactions that are
associated to the Asset reference selected in the parent
screen.
• Events that got fired in the latest collection reference number.
• PTP Details for each Collection Reference-Interaction
Reference combination
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Operations: Collection Agent Dashboard
View Collection Details
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Collection Agent Dashboard – View Asset Details
View Asset Details
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Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
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Reports
Report Details
Collection Interaction Details
The collection interaction detail reports all the details
of a customer interaction for a particular Collection
Agent.
Delinquency and Activity by each
Collection Agent
This report displays the list of delinquency and
activities for the agent
Account Level Activity Report This report displays the list of actions and payments
for an asset reference
Activity Report Provides the list of the actionable items for the day
for the agent
Cash Receipts by Collector, Daily and
Month to Date
This report displays the payment mode for all the
assets which has been handled by the agent
between the ‘From’ and ‘To’ date.
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Reports
Report Details
Collection Agent – Fee Liquidation This report displays the collection fee liquidation to
the agent in a specified internal for the given branch.
Contacts Results and tickles by
Collector (Agent) Summery
This report displays the list of interactions which are
initiated by the agent.
Contacts Results and tickles by
Collector (Agent) Detailed Report
This report displays the list of interactions which are
initiated by the agent and corresponding result of the
interaction.
Customer Aging Report by Collector
(Agent)
This report displays the list of customers and their
asset details which are under selected agent.
Delinquency Analysis by Overdue Days This report displays the list of assets that are
overdue in the current branch
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Agenda
• Overview
• Features
• Process Flow
• Maintenances
• Operations
• Reports
• Summary
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Summary
In this session, you should have learnt :
• The collection module is used to support the later stage of a
loan cycle related to records of collecting a defaulted loan.
• Collection module in Oracle FLEXCUBE Universal Banking
helps to track the process of collecting by external agent or
department in the bank itself.
• The various stages/ events in the entire collection process.