Download - Coaching Counselling
Why are we here?
Why should we know about Coaching, Counseling and Conflict
Management?
Before we proceedlet’s look at ourselves…
(Exercise Page 3)
The Johari Window(Joseph Luft and Harry Ingham )
Open/ Free Area
Unknown Area
Blind Area
Hidden Area
Me
Oth
ers
Known Unknown
Kn
ow
nU
nkn
ow
n
Learning Styles(Exercise VAK Model)
What is Coaching?
Coaching is a method of directing, instructing and training a person or a group, with the aim to achieve
some goal or develop specific skills.
Coaching is when you help people:
> Learn a new job or skill
> Explain procedures, standards, strategies
and the rules of the game
> Help them adjust to changes
> Enhance their careers
Old view…We are empty vessels into which everything has to be poured.
New model…We are seeds, which contain within it all the potential to be magnificent trees.
What Coaching is Not?
Coaching is not therapy, counselling or psychological treatment.
Difference between Coaching and therapy…
Therapy focuses on feelings and experiences related to past events.
Coaching is oriented towards goal setting and motivation.
Coaching is unlocking a person’s potential to maximize his own performance.
Coaching focuses on future possibilities, not past mistakes.
Coaching Matrix
Ski
lls
/ A
bil
ity
Motivation / Confidence
low
hig
h
low high
Encourage Delegate
Direct Teach
Counselling
Counselling is a private discussion with an employee to solve a problem that is hurting productivity / discipline etc.
Counselling is for cleaning up the Past where as Coaching is for the future
Exercise on Page 2
Rational vs. Irrational Emotional Responses
Concern vs. Anxiety
Concern: “I hope that this threat does not happen, but if it does, it would be unfortunate”
Anxiety: “This threat must not happen and it would be awful if it did”
Regret vs. Guilt
Regret: Person feels bad about the act or deed but not about himself.“I prefer not to act badly, but if I do, too bad!”
Guilt: Person feels bad about the act and himself“I must not act badly and if I do it’s awful and I am a rotten person”
Annoyance vs. Anger
Annoyance: Does not like what the other has done but does not damn him or her for doing it
Anger: Believes that the other absolutely must not break the rule and damns the other for doing so
Disappointment vs. Shame/Embarrassment
Disappointment: Feels disappointed about own action, but accepts self in process…does not demand that she act well
Shame/Embarrassment: Recognizes he/she acted “stupidly” and condemns self for acting in a way that he/she should not have.