Why are we here?

Why should we know about Coaching, Counseling and Conflict

Management?

Before we proceedlet’s look at ourselves…

(Exercise Page 3)

The Johari Window(Joseph Luft and Harry Ingham )

Open/ Free Area

Unknown Area

Blind Area

Hidden Area

Me

Oth

ers

Known Unknown

Kn

ow

nU

nkn

ow

n

Learning Styles(Exercise VAK Model)

What is Coaching?

Coaching is a method of directing, instructing and training a person or a group, with the aim to achieve

some goal or develop specific skills.

Coaching is when you help people:

> Learn a new job or skill

> Explain procedures, standards, strategies

and the rules of the game

> Help them adjust to changes

> Enhance their careers

Old view…We are empty vessels into which everything has to be poured.

New model…We are seeds, which contain within it all the potential to be magnificent trees.

What Coaching is Not?

Coaching is not therapy, counselling or psychological treatment.

Difference between Coaching and therapy…

Therapy focuses on feelings and experiences related to past events.

Coaching is oriented towards goal setting and motivation.

Coaching is unlocking a person’s potential to maximize his own performance.

Coaching focuses on future possibilities, not past mistakes.

Coaching Matrix

Ski

lls

/ A

bil

ity

Motivation / Confidence

low

hig

h

low high

Encourage Delegate

Direct Teach

Counselling

Counselling is a private discussion with an employee to solve a problem that is hurting productivity / discipline etc.

Counselling is for cleaning up the Past where as Coaching is for the future

Exercise on Page 2

Rational vs. Irrational Emotional Responses

Concern vs. Anxiety

Concern: “I hope that this threat does not happen, but if it does, it would be unfortunate”

Anxiety: “This threat must not happen and it would be awful if it did”

Regret vs. Guilt

Regret: Person feels bad about the act or deed but not about himself.“I prefer not to act badly, but if I do, too bad!”

Guilt: Person feels bad about the act and himself“I must not act badly and if I do it’s awful and I am a rotten person”

Annoyance vs. Anger

Annoyance: Does not like what the other has done but does not damn him or her for doing it

Anger: Believes that the other absolutely must not break the rule and damns the other for doing so

Disappointment vs. Shame/Embarrassment

Disappointment: Feels disappointed about own action, but accepts self in process…does not demand that she act well

Shame/Embarrassment: Recognizes he/she acted “stupidly” and condemns self for acting in a way that he/she should not have.