Download - Client Compliance Prepared by: Suzi Minahan- SWFL Area Manager Prepared for: XYZ Animal Clinic
Client ComplianceClient CompliancePrepared by: Suzi Minahan- SWFL Area Manager
Prepared for: XYZ Animal ClinicPrepared for: XYZ Animal Clinic
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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What is Client Compliance?What is Client Compliance?
Measuring the Standards of Care for Your Practice
Vaccinations
Heartworm Prevention and Testing
Spaying and Neutering
Nutrition
Wellness Testing
Dentistry
Physical Exams
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Why Measure Compliance?Why Measure Compliance? Identify Areas for Improvement Identify Areas for Improvement
Identify opportunities for GrowthIdentify opportunities for Growth
Identify Areas we do wellIdentify Areas we do well
Comparison of practice to National Comparison of practice to National Benchmarks and adhering to High Standards Benchmarks and adhering to High Standards of Careof Care
Adhering to the Practice’s Business Adhering to the Practice’s Business Objectives Objectives
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Can You Guess What is Next?Can You Guess What is Next?
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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How Do We Measure Compliance?How Do We Measure Compliance?
30 active feline charts
30 active canine charts
Determine the clinic’s Protocols (SOC)?
Was therapy or treatment recommended?
Did the client follow the recommendation?
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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And Then We Compare!And Then We Compare!
National Benchmarks
Regional Benchmarks
Local Benchmarks (if available)
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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How Did We Stack Up?How Did We Stack Up?
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Brandt Veterinary ClinicBrandt Veterinary Clinic
Overall Client Compliance:
This visual indicator suggests your likelihood of practicing effective compliance, after analyzing your general protocols.
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Our Percentages Canine: Feline:
Distemper Combo: 93% 95%
Rabies Vaccine: 97% 95%
Heartworm Testing: 80% 0%
Dental Prophylaxis: 67% 36%
Presanesthesia Profiles: 100% 100%
Senior Screening: 82% 55%
Therapeutic Diets: 50% 71%
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Strengths
Senior Screening Protocol
Vaccine Protocol
Great job on Follow-Up Phone Calls!
YOU HAVE ACHIEVED 100% COMPLIANCE YOU HAVE ACHIEVED 100% COMPLIANCE ON PRE-ANESTHESIA TESTINGON PRE-ANESTHESIA TESTING
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Weaknesses Heartworm testing in CatsHeartworm testing in Cats
Therapeutic DietsTherapeutic Diets
Increase number of times recomendation is Increase number of times recomendation is givengiven
Heartworm Prevention ProtocolHeartworm Prevention Protocol
Dental ProtocolDental Protocol
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Analysis and ObservationsAnalysis and Observations
FelinesFelines 50% of Feline patient base is Senior
Of 30 patients sampled 21 required dental prophy but only 6 were reccomended, there is an opportunity to recommend 286 more procedures
You could recommend 222 more therapeutic diets
There may be lost opportunity due to patient recording
Consistency with recomendations and protocols
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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CanineCanine 47% of Charts sampled were senior
93% of senior screening reccomendations were followed
Of 22 Dental Prophys needed (per your protocol) only 16 were recommended
There may be an opportunity 269 more dental procedures
There was 17 opportunities for therapeutic diet recommendations, but only 8 were recommended
Lost opportunities due to lack of patient recording
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Lost Opportunities
Canine: Feline:
$133,000 $90,000
Better Medicine
Lost Revenue
Client Relationships
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Compliance Gaps
Dentistry
Therapeutic Diets
Heartworm Prevention
Heartworm Testing
a strategic buying alliance • phone: 888-275-6523 • www.psi-inc.net
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Bridging the GapBridging the Gap Better job recording recommendationsBetter job recording recommendations
Nutrition is Key to a Wellness PracticeNutrition is Key to a Wellness Practice
Dental home care in addition to prophy’sDental home care in addition to prophy’s
Reminders for Heartworm PreventionReminders for Heartworm Prevention
Client Relationships-every visit/phone call Client Relationships-every visit/phone call is IMPORTANT!is IMPORTANT!
Thank You!