Download - Chăm sóc khách hàng - Tâm Việt
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Nhn
Nghe
Nib ng h nh ng
inht
Ni
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Ngh2
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Tim nhi t tnh
c thng minhMt tinh
Tai thnhChn nng ng
Tay rng m
Ming nn c iNgi y k nng & cng c
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Mc ch
!ha " t " nh m m c ch#
$i i thch t m %an tr ng c a C'!(
)*c nh m t + bi n ,h*, -m hi -.ng !(
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!t %
! t th0c kha h c1 c*c h c i3n + c th #
45 $i i thch c -6 7" +a" ,h i C'!(
25 8i t k3 c c*c !( c a 7"anh nghi ,
5 9, 7 ng m t + bi n ,h*, C'!( t t h n
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Chm +c kh*ch hng
45 !h*ch hng
25 !h*i ni m chm +c kh*ch hng
5 ! nng chm +c kh*ch hng
/5 ; n -6 chm +c kh*ch hng t"n 7i n
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Fa y t c b n th"mn !(
RS t+Un ,hVm
Th*a m n
khWch hXngRS t
thYn tiZn RS t
c"n ng[3i ?
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R t+n ,h"m
' a 7 ng c a + n ,h m "
$i* c c a + n ,h m "
Ch t - ng ki 7*ng
Ch t - ng 7 ch h mi
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!hng
'Un ,hVmGEr"7&ctH
CWi ct -i tacng c\, ch"
khWch hXng
C"n ng[3iGEe",-eH
T[]ng tWc gi^anh_n i`n Xi i !( !hnng
kh*c bit ha
;&W trdnhGEr"ce++e+H
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tr iZc cngc\, 'E X @Q
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Cng c\, +Un,hVm ng
hn1 ng -"i/4
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R tthn tin
K a i m b*n hng
Ki ki n gia" hng
Ki ki n i hng *
Eh ng th c thanh t"*n
$i m c a !
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Eh*t trin 7ch
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!h*ch hng ma gB
$i i ,h*,
C m gi*c//
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R& t c"n ng i
Th*i ,h c
! nng ,h c
Trnh ng i ,h c
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F*n
Fn Fn
Fan/
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Tam gi*c y3 c
I'!!in thc G!n"l-e7geH
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C'!( thnh cng
>A# Th*i
Nhi t tnh
!i3n tr
2A# ! nng ki n th c
! nng chy3n mn
(i bi t + n ,h m1 cng ty1 th tr ng "
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Ti3 ch"n hng ca ngi7ch kh*ch hng - th*i tt1 r%i mi n kinh nghim1
trnh 1 7in m"5
C*c ti3 ch"n +a c thnng ca" n c th*i tt5
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Th*i
C ch!
Nhn th ng " kh*ch hng khi ni chy n,
T ra nhanh nh n1 th0 +
Tr*nh " i1 ch m ch , thi 7i n c m -
Ng" i hnh
Nhn th y - nh n ra ngay nh chy3n nghi ,
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Mn trthnh nh
chy3n nghi, trcti3n trng ,hi ging
chy3n nghi,
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Th*i
T ,hn tch
Nh n khy t i m c g ng kh c ,h c5
T h i c th c ,h ng ,h*, n" t t h nB
Tr*nh tranh - n
Tr*nh nh ng c c tranh - n khng c n thi t
Tranh - n# th ng F*n hng# th t b i
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Ta cn thnghay
thnh cngB
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Th*i
Thnh th t trng th c
Trnh by g i 6 c a b n thnh th t
F n ang th t + em - i - i ch ch" h !h*ch hng c th hi c m nh n c
' 7 ng th i gian!
Th i gian - ti n b c
' 7 ng c n th n khn khf"! "
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Thnh cng tr"ng b*n hng#
Ft t)-.ng ham mn ti,
0c i kh*ch hng tim nng
Chkhng ch,h*t +inh t)
%* trnh ti, 0c i kh*chhng
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!hng bit ci1
)ng b*n hng5=A
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! nng chm + c !(
R3 c i i nhn i3n C'!(
$ia" 7ch %a in th"i
$ia" 7 ch i kh*ch hng hay than ,hi n
=4
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$ia" 7ch %a in th"i
Ch" ch" ng i g i bi t t3n ta
C i tr"ng khi ni %a i n th" i
Ch" ng i g i bi t n ta ,h i tm thng tin
( ng ng i g i n n chnh
=2
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$ia" 7ch %a in th"i
( a th c hi n y3 c c a ng i g i
$i gi ng ni1 m i 1 c ng t nhi3n
$i c c g i c a kh*ch hng c n th n "
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=
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n th"i
N\N !(oN$ N\N
Tr - i ngay khi c chng K chng -
N3 t3n 7"anh nghi , Ch ni pI-qN3 t3n ng i nh n i n Q a nghe a) )
T , trng - ng nghe -m i c kh*c
C + n thng tin c n thi t. !hng ghi chf,
Tm c*ch gi i %y t ;3n - i h a
=/
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Ngi gi gin 7
@nh th i gian ch" h gi n
K ng nghe a tai Ja nghe
$hi - i nh ng - i ,hn nn1 ch i r a !
Ni t3n1 *c nh n + %an tr ng c a n
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O ng m t c c n c tr c khi -m i c kh*c
=:
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! nng chm + c !(
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$ia" 7ch i kh*ch hng hay than ,hin
=
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Chi ,h trng bnh c mt kh*ch
hng mi -
44>14
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Ma 7anh n
F*n 7anh %ng>A
i kh* h h b
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Ti +a" kh*ch hng bta
Nh_n i`n,hc
khsng tt
;a 3i4
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C cWc %&an
t_m khWc:
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Mi khi mt mt kh*ch hng1
bn + *nh mt th3m 2:A
kh*ch hng tim nng kh*c na5
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8 7 h kh* h h
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8t 7ch kh*ch hng
Ki & 4#!h*ch hng -n -n 0ng
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N c 6 ngh kh*c1hy em -i i mt
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Kn i nha ch- +khi
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Th hi h !(
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Thc hin chm +c !(
45 !i m tra m c th a mn c a !(
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C ki h
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Cng ckim tra tha mn
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thch h,
kfm?A
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(nh ng
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(nh ng
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(nh ng
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!( than ,hin thng mn#
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Cng ty nh hng ni b
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Cng ty nh hng ni b
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$iWm +Wt 2i`n
Cng ty nh hng ni b
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Cng ty nh hng ni b
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8m c , tr3n i -.ng ch khng ,h i !(
Thng ti n tr3n c + thm ni3n1 %an h
K" t " the" ch c nng1 khng the" y3 c
444
Cng ty nh hng ni b
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Cng ty nh hng ni b
!hng gia" 7 ch !( th khng ch tr*ch nhi m
;y t nh khng c 6 ki n ng i gia" 7 ch
Thi3n c*c gi i ,h*, tnh th 1 ng n h n
442
Cng ty nh hng !(
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Cng ty nh hng !(
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Nh_n i`n trJc tiS,
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Cng ty nh hng !(
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Cng ty nh hng !(
Ty3n 7 ng ng i th a mn !( nhi m
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Cng ty nh hng !(
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Cng ty nh hng !(
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;n -6 tha mn !(
Cam kt C"mmitment
!hnng Ibi-itie+
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