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Australian Financial Review, 18 Feb, 2012
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What are the drivers to improve?
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Councils are also required to constantly report on their performance….
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What is STEP planning?
• The STEP planning program is a low cost, structured and supported way to regularly review and demonstrate improvement to planning services.
• The STEP planning process improvement program is the newest MAV STEP program developed cooperatively with councils.
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What are we trying to achieve?
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Which Gippsland councils are involved?
Bass Coast Shire Council
Baw Baw Shire Council
Latrobe Shire Council
South Gippsland Shire Council
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What have we found to be common issues with referrals?
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Planning permit complexity
Input phase
Internal referral responses
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Streaming permit applications… they are not all the same
4 major pathways
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How many applications are affected by referrals?
Council % Referral
How many referral authorities?
Bass Coast 50% 10
Baw Baw 37% 9
East Gippsland 48% 8
Latrobe 64% 8
South Gippsland 53% 10
Wellington 70% 10
Gippsland average 54% 9
Rural average 48%
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Referrals have a major influence on permit timeframes
Average is always higher
Timeframes often blowout
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Responses are inconsistent
Average response time can be high….. This
process is lengthy and highly variable
This process is in control…..
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With data comes responsibility….
• Councils now have a better understanding the influences on their business processes and are taking actions to improve their efficiency.
• Looking first at getting their ‘own houses’ in order – Pathways 1 and 2.
• Looking to the MAV/State Government/Referral Authorities to identify and broker improvements to referral processes.
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Thank you