australian financial review, 18 feb, 2012 what are the drivers to improve? external drivers poor...
TRANSCRIPT
Australian Financial Review, 18 Feb, 2012
What are the drivers to improve?
Councils are also required to constantly report on their performance….
What is STEP planning?
• The STEP planning program is a low cost, structured and supported way to regularly review and demonstrate improvement to planning services.
• The STEP planning process improvement program is the newest MAV STEP program developed cooperatively with councils.
What are we trying to achieve?
Which Gippsland councils are involved?
Bass Coast Shire Council
Baw Baw Shire Council
Latrobe Shire Council
South Gippsland Shire Council
What have we found to be common issues with referrals?
Planning permit complexity
Input phase
Internal referral responses
Streaming permit applications… they are not all the same
4 major pathways
How many applications are affected by referrals?
Council % Referral
How many referral authorities?
Bass Coast 50% 10
Baw Baw 37% 9
East Gippsland 48% 8
Latrobe 64% 8
South Gippsland 53% 10
Wellington 70% 10
Gippsland average 54% 9
Rural average 48%
Referrals have a major influence on permit timeframes
Average is always higher
Timeframes often blowout
Responses are inconsistent
Average response time can be high….. This
process is lengthy and highly variable
This process is in control…..
With data comes responsibility….
• Councils now have a better understanding the influences on their business processes and are taking actions to improve their efficiency.
• Looking first at getting their ‘own houses’ in order – Pathways 1 and 2.
• Looking to the MAV/State Government/Referral Authorities to identify and broker improvements to referral processes.
Thank you