Are you SLA-Ready?

Nicholas FergusonTrust-IT Services & SLA-Ready

SLA-Ready Workshop | Cloud Forward 2016 19 October 2016 | Madrid, Spain

What is SLA-Ready?

Making SLAs readily usable in the EU private sectorContribute to creating greater transparency & trust in cloud SLAsProvide a SLA Common Reference Model Educate and empower (prospective) cloud customersEncourage a culture of trust & transparency amongst providersContribute to standardisation in cloud SLAs.

1/1/2015 – 31/12/2016Partners

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

Cloud as an enabler of IoT, BigData and innovation

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

The times they are a changin’

Source: Blue Skies Ahead? The State of Cloud Adoption, Intel Security 2016; Cyber Security Breaches Survey, UK Gov 2016

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

BUT! Is it really so clear cut?

SMEs need more support

Complex terminology & legal uncertainty

Are my data secure and how are SLOs monitored?

How to unsubscribe/change provider?

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016How do we overcome these challenges?

“You won’t need an IT guy. You’ll need a SLA expert!”Raj Samani - CTO at INTEL Security @SecureCloud2016 Dublin Ireland

TRANSPARENCY&

TRUSTIN CLOUD

SLAsSLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

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The SLA Common Reference Model

Case studies, state of practice, standards & best practice Technical, Security, Legal, Socio-economic user requirements:30 essential elements of an SLA were identified and divided into 8 groups

Choice of law

Roles & responsibilities

Update frequency

SLA duration

SLA Language

Machine-readable

Contact availability

Unilateral change

Service credit

Security SLOsSLO metrics

Personal data SLOs

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016The foundation for support to customers and providers

www.sla-ready.eu/common-reference-model

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Help to cloud customersOver 20 cloud SLA use cases

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

Use cases mapped & soon to be searchable by:•User type•User maturity•Cloud lifecycle phase•Cloud usagehttp://www.sla-ready.eu/sla-ready-new-use-cases

Helping customers see what others are doing

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Help to cloud customersSLA-AID – Online tool

30 Questions to navigate your way through cloud SLAs

• Questions cover Common Reference Model elements

• Helping customers decide on importance for each element

• Recommendations reflect good practice for each element

• Recommendations ordered by priority for end-user

• Customised downloadable report available

http://sla-aid.sla-ready.eu/

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

Leading customers in a step-wise approach to comparing SLAs

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Supporting Cloud Service Providers provide transparent and trusted SLAs

SLA Self-assessment serviceCSP SLA questionnaire based on Reference ModelRepository of assessed SLAsSLA-Readiness Index ranks SLA on transparencySustained beyond SLA-Ready through the CSA Star Watch

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

Encouraging a culture of transparent and trusted cloud SLAs

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SME workshops for customers & providers

Promoting SLA-Ready tools & services to European ICT Clusters and National Trade Associations

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016

Thank you! Nicholas Ferguson, Trust-IT Services

n.ferguson@trust-itservices.com

@SLAReady www.sla-ready.eu

SLA-Ready Workshop @ Cloud Forward 2016, 19 October 2016