SUITE OFAPPLICATIONS
70%
Overall ApplicationsPortfolio Satisfaction
Overall portfolio satisfaction is anindication of end user sentiment inthe organization overall.
This metric enables the IT leader todetermine at a glance if they aremeeting the needs of the business.
Application PortfolioComponent Satisfaction
Aggregated across all ratedapplications, scores on usability,
features and data quality providean overall indication of the
effectiveness of the applicationsportfolio.
Number of Applicationsby Importance &
Effectiveness
Evaluating the number of applications within eachquadrant is a first step in assessing the health of theoverall portfolio, and in determining whichapplications require immediate action.
75%Usability
--%vs Last Year
74%Features
--%vs Last Year
78%Data Quality
--%vs Last Year
Impo
rtan
ce
Unu
sed
Nic
e to
Hav
eIm
port
ant
Mis
sion
Criti
cal
ExtremelyIneffective
ExtremelyEffectiveEffectiveness
(Features + Usability)
HAZARDOUS
0CONTENTIOUS
1EFFECTIVE
5UNWANTED
0QUESTIONABLE
4UNLEVERAGED
7
Five Most CriticalApplications
The most critical applicationsto an organization are those
most widely used and rated byusers as very important to
their job. Underperformingapplications in this group
should be an immediate focus.
Applications
Users
Importance
Features
Usability Data
Quality Status
Microsoft Outlook Email 434 97% 85% 86% 87% Effective
Microsoft Outlook Calendaring 434 87% 85% 86% 86% Effective
Ticket System IT ServiceDesk 434 70% 70% 73% 77% Effective
SAP Crystal Reports 434 57% 60% 60% 73% Contentious
Microsoft Lync 434 43% 81% 83% 80% Unleveraged
Five MostUnderperforming Apps
The most underperformingapplications are those that
have the lowest effectiveness.Improvements to these
underperforming applicationswill have the widest affect on
the organization.
Applications
Users
Importance
Features
Usability Data
Quality Status
ISI Journals ManagementSystem 200 13% 40% 38% 47% Questionable
Nevis2012 200 22% 58% 57% 67% Questionable
SAP Crystal Reports 434 57% 60% 60% 73% Contentious
SAP SAP Business Planning andConsolidation 27 37% 64% 67% 83% Questionable
Decision Center 434 18% 65% 66% 69% Questionable
Five Lowest Data QualityApplications
The most data impactedapplications had the lowest
data quality score according toend users. These applications
should be assessed for dataquality immediately.
Applications
Users
Importance
Features
Usability Data
Quality Status
ISI Journals ManagementSystem 200 13% 40% 38% 47% Questionable
Nevis2012 200 22% 58% 57% 67% Questionable
AIM (Animal InventoryManagement) 37 19% 72% 68% 68% Unleveraged
Decision Center 434 18% 65% 66% 69% Questionable
myPreclinical 200 18% 66% 68% 70% Unleveraged
vs Last Year
Applications Overview End User Diagnostic
Slice Co.434 Responses
BUSINESS ENABLEMENT
70%3%
Compared toCompany
IT SERVICES
65%1%
Compared toCompany
IT COMMUNICATIONS
68%--%
Compared toCompany
SUITE OF APPLICATIONS
69%1%
Compared toCompany
(Department) Business Enablement NetSupport Score
CompanyInnovation 30%
IT Agility --%
DepartmentTechnology
Enablement-7%
(Department) IT Communications NetSupport Score
Training -7%
FeedbackReceptivity -30%
Professionalism 61%
(Scored 8 - 10)
Supporters(Scored 7)
Neutral(Scored 1 - 6)
Detractors Supporters - Detractors
IT Support Breakdown
(Department) Services Overview IT Services Importance & Satisfaction
Core Services
Importance
Rating Compared
to
CompanySatisfaction
Application Suite 3 rd 5 th 2 69%
Service Desk Effectiveness 5 th 4 th 1 65%
Analytics & Reports 6 th 6 th -- 59%
Policies 7 th 7 th -- 59%
Service Desk Timeliness 4 th 3 rd 1 58%
Devices 2 nd 1 st 1 57%
Network 1 st 2 nd 1 45%
Number of Applications by Importance & Effectiveness
Impo
rtan
ce
Unu
sed
Nic
e to
Hav
eIm
port
ant
Mis
sion
Criti
cal
ExtremelyIneffective
ExtremelyEffectiveEffectiveness
(Features + Usability)
HAZARDOUS
0CONTENTIOUS
0EFFECTIVE
6UNWANTED
0QUESTIONABLE
3UNLEVERAGED
1
Application Features & Usability
Feat
ures
Extr
emel
yD
issa
tisfie
dEx
trem
ely
Satis
fied
ExtremelyDissatisfied
ExtremelySatisfiedUsability
UPGRADE
0MAINTAIN
6REASSESS
3RETRAIN
1
(Department)Applications Portfolio
Overview
The collection of applications that a department interacts with daily has considerableimpact on end user productivity. Use this data to derive insights for areas to improvein this department.
Importance & Effectiveness by Department
Applications
Importance
Features
Usability Data
Quality Status
Recommend.
Microsoft Outlook Email97%
100%85%
88%86%
90% 89% Effective Maintain
Microsoft Outlook Calendaring87%
97%85%
89%86%
91% 89% Effective Maintain
ICM (Internet Colony Management)
33%92%
73%78%
68%73% 81% Effective Maintain
LTM (Laboratory Testing Management)
37%82%
71%74%
70%74% 80% Effective Maintain
IT ServiceDesk70%
72%70%
68%73%
81% 75% Effective Maintain
Microsoft Lync43%
54%81%
88%83%
88% 82% Effective Maintain
SAP Crystal Reports57%
41%60%
43%60%
37% 70% Questionable Reassess
Employee Self Service37%
18%74%
63%76%
68% 67% Unleveraged Retrain
Decision Center18%
18%65%
63%66%
60% 70% Questionable Reassess
Manager Self Service18%
8%67%
65%72%
60% 60% Questionable Reassess
Company Average
Company Average
70%
70%
64%
69%
65%
67%
66%
Department 7 Overview End User Diagnostic
Slice Co.13 Responses
Satisfaction Metrics
57%Importance
15%Compared toCompany
60%Usability
15%Compared toCompany
60%Features
14%Compared toCompany
73%Data Quality
5%Compared toCompany
Number ofDepartments by
Features & Usability
Ease of use and features capability can variablyimpact application effectiveness. Understand enduser perspectives in this regard to decide onmitigation strategies.
Feat
ures
Extr
emel
yD
issa
tisfie
dEx
trem
ely
Satis
fied
ExtremelyDissatisfied
ExtremelySatisfiedUsability
UpgradeDept. Users Imp.RADS 6 44%
MaintainDept. Users Imp.
27 89%
26 73%
19 60%
11 79%
14 45%
7 71%
10 30%
Department 6
Department 5
Department 12
Department 13
Department 3
Department 6
Department 11
Department 16 1 67%
ReassessDept. Users Imp.
145 58%
26 54%
22 62%
17 61%
15 67%
26 38%
13 41%
15 33%
8 50%
Department 4
Department 2
Department 14
Department 5
Department 15
Department 7
Department 10
Department 9
Department 8
Department 1 9 41%
RetrainDept. Users Imp.
Importance &Effectiveness by
Seniority
Stakeholders often have very different perspectives on the importance and effectiveness ofkey applications. Ensure everyone is on the same page and facilitate discussions where thereare discrepancies to ensure mitigation strategies target the right user groups.
Executive
1%of user base
5Users
Importance
LevelPercent of
UsersFeatures
Usability Data
Quality
Score
Critical 20% 80% 60% 80%
Important 20% 60% 50% 80%
Nice to have 20% 30% 30% 30%
Do not use 40% --% --% 90%
Director
10%of user base
42Users
Critical 23% 72% 73% 82%
Important 30% 58% 57% 76%
Nice to have 21% 33% 37% 62%
Do not use 23% 33% 20% 25%
Manager
29%of user base
128Users
Critical 28% 61% 59% 74%
Important 30% 57% 61% 72%
Nice to have 20% 48% 49% 57%
Do not use 21% 37% 53% 44%
Front Line
60%of user base
259Users
Critical 32% 68% 64% 80%
Important 32% 64% 66% 76%
Nice to have 17% 56% 53% 67%
Do not use 17% 35% 18% 50%
Companyavg.
SAP Crystal Reports Scorecard End User Diagnostic
Slice Co.434 Responses
Status
Importance
Features
Usability Data
QualityResponses
Department 5 Contentious Reassess 58% 56% 57% 72% 145
Takes too much unnecessary time to enter in studies.
Being able to document which studies I spend the most time on so future billing can bedone properly.
Mainly use it for timesheets. input is slow and workflow is long when needs to makecorrections
Takes a long time to complete, taking away from other work that needs to be done.
Nice for timecard entrys.
Logging time in SAP is very time consuming especially in the department we work in.
There are so many categories for time entry that excessive time is taken just to fill outtimesheets. The screen automatically goes to the next week after Saturday and severaltimes myself and others mistakenly enter time in the wrong week. Hours assigned tostudies do not fully reflect the time needed so often studies exceed the hours given, butthe hours were not realistic from the start.
NA
Quick to use
N/A
I cannot get a summary of hours used on a study, which is critical for managing studies.Completion of milestones and invoicing schedules relies on paper printouts beingcirculated for manual completion rather than direct entry by staff.
sometimes takes forever
not user friendly all information do not enter in the screen (have to scroll all the time) toosmall, hard to read complicated to understand
Timesheet, orders
Lags a lot on certain days ( especially friday afternoon when a lot of people are using it )Other than that its easily used and makes a clear timesheet.
Filling time sheet is very time consuming. To many steps to do.
n/a
I mostly use SAP for Time Sheets (entering my time and approving department timesheets)and I find it slow. It sometimes freezes or kicks me out. I am not able to pull reports for mystaff like I could with the old application. I can only look at the history of my own timesheet. I cannot go back and view an older timesheet of another employee or see howmuch vacation, personal, accumulated time they have like I could with the old system. Ifthere is a way to pull reports I don't know about it.
in ability to pull reports independantly, these must be requested from finance or have aseparate application (SAP dashboard) built to accomodate.
It would be useful if reports were more freely available for web users instead of having toreply on the application license holders
Only used for completing timesheet. Would be more user friendly if more than 5 dataentry rows were shown at one time. It's quite slow to load the next 5 which sometimesmakes flicking between rows to check overtime/normal time is recorded correctly hard
no reports available directly from the tool. OT, Personal days, vacations, etc...
Comments specifically for SAP timesheet. Not user friendly. Soemtimes it's down.Soemtimes it's slow. Time consuming to enter SAP timesheet every week.
Able to track hours but it is not very user friendly.
For timesheet, very long to do!
Q: What about the following applications makes it most helpful or detrimental to you performing your job effectively?
SAP Crystal Reports Comments End User Diagnostic
Slice Co.434 Responses
N/A
Slow to complete, could be more user friendly
Used to do time sheet. Not user friendly. If the following changes could be made, it wouldhelp: if we could see more than 7 lines on the same page; if we could select study/activities/code all in one window instead of opening windows 3 times; if there was an autocalculate number of hours once entered instead of having to save every time to see howmany hours there is; if the system could show the total numer of hours entered for eachcode instead of total, etc.
Really not user friendly. Multiple fonctionality not really easy to find.
It's frustrating when the system is very slow due to high volume traffic. We are unable tocomplete our tasks in a timely manner
interface not user friendly. to much details to enter, take too much time
It is usefull to determine time passed on each activity, but not usefull for my jobperformance. I waist a lot of time entering activities on projects and it is not used in anyway in the departement. No possibility to extrac time passed on a study.
Not user friendly, not possible to copy and paste, way too much clicks needed for a singleentry, project window not fitting in the screan, not possible to organize projects innumerical order
Lengthy and time consuming process to input each study function by function.
The fact that network issues kill efficiency and productivity;the fact that the SAP ProjectSystems Express Termination error has lost me personally weeks of business hours in losttime, forcing the work to be repeated and when this error arises there is no way toassociate it with the project that had the error is multiple sessions are conducted at onetime.
Very slow and difficult to navigate; on a broader scale I feel entering my times into SAP is acomplete waste of my time.
The layout of SAP timesheets makes it very awkward to review individual timesheets priorto approval. The number of times you are required to click 'review' or 'save' before yourinformation is actually saved is ridiculous and makes added information timesheets far tootime consuming to be done daily.
Helpful for day to day computing
n/a
8 lines for recording working time is inadequate. We have to do manual overtime/TIL andholiday recording in addition to using SAP.
timesheet should have more rows per page
Excruciatingly slow, cumbersome and when it crashes (and it will crash), you loseeverything you tiresomely entered.
its a great software for timesheet
new coding take a little more time but I gues it is necessary
I'm a PC person and SAP is not really frendly user. For exemple if a use the wrongQuotaton type with the wrong material system allow me too but then I 'm unable to dosales order so I need to cancel everything (we should have a worning there or systemshould not alow us to save) and start over properly. In the other hand, we have someworning that are not necessary.
Can review past few weeks worload for certain studies. Cannot view long periods of timeeasily
It takes a long time to fill out a timesheet, but I'm not sure there is anything we can doabout it since the company seems to want such detailled information. The more detailledthe longer it takes.
Incredibly time consuming and not very user friendly.
least time consuming
SAP Crystal Reports Comments End User Diagnostic
Slice Co.434 Responses