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  • Application Portfolio

    Assessment

  • SUITE OF APPLICATIONS

    70%

    Overall Applications Portfolio Satisfaction

    Overall portfolio satisfaction is an indication of end user sentiment in the organization overall.

    This metric enables the IT leader to determine at a glance if they are meeting the needs of the business.

    Application Portfolio Component Satisfaction

    Aggregated across all rated applications, scores on usability,

    features and data quality provide an overall indication of the

    effectiveness of the applications portfolio.

    Number of Applications by Importance &

    Effectiveness

    Evaluating the number of applications within each quadrant is a first step in assessing the health of the overall portfolio, and in determining which applications require immediate action.

    75% Usability

    --% vs Last Year

    74% Features

    --% vs Last Year

    78% Data Quality

    --% vs Last Year

    Im po

    rt an

    ce

    U nu

    se d

    N ic

    e to

    H av

    e Im

    po rt

    an t

    M is

    si on

    Cr iti

    ca l

    Extremely Ineffective

    Extremely EffectiveEffectiveness

    (Features + Usability)

    HAZARDOUS

    0 CONTENTIOUS

    1 EFFECTIVE

    5 UNWANTED

    0 QUESTIONABLE

    4 UNLEVERAGED

    7

    Five Most Critical Applications

    The most critical applications to an organization are those

    most widely used and rated by users as very important to

    their job. Underperforming applications in this group

    should be an immediate focus.

    App lica

    tion s

    Use rs

    Imp ort

    anc e

    Fea tur

    es

    Usa bili

    ty Dat a

    Qu alit

    y Sta

    tus

    Microsoft Outlook Email 434 97% 85% 86% 87% Effective

    Microsoft Outlook Calendaring 434 87% 85% 86% 86% Effective

    Ticket System IT ServiceDesk 434 70% 70% 73% 77% Effective

    SAP Crystal Reports 434 57% 60% 60% 73% Contentious

    Microsoft Lync 434 43% 81% 83% 80% Unleveraged

    Five Most Underperforming Apps

    The most underperforming applications are those that

    have the lowest effectiveness. Improvements to these

    underperforming applications will have the widest affect on

    the organization.

    App lica

    tion s

    Use rs

    Imp ort

    anc e

    Fea tur

    es

    Usa bili

    ty Dat a

    Qu alit

    y Sta

    tus

    ISI Journals Management System 200 13% 40% 38% 47% Questionable

    Nevis2012 200 22% 58% 57% 67% Questionable

    SAP Crystal Reports 434 57% 60% 60% 73% Contentious

    SAP SAP Business Planning and Consolidation 27 37% 64% 67% 83% Questionable

    Decision Center 434 18% 65% 66% 69% Questionable

    Five Lowest Data Quality Applications

    The most data impacted applications had the lowest

    data quality score according to end users. These applications

    should be assessed for data quality immediately.

    App lica

    tion s

    Use rs

    Imp ort

    anc e

    Fea tur

    es

    Usa bili

    ty Dat a

    Qu alit

    y Sta

    tus

    ISI Journals Management System 200 13% 40% 38% 47% Questionable

    Nevis2012 200 22% 58% 57% 67% Questionable

    AIM (Animal Inventory Management) 37 19% 72% 68% 68% Unleveraged

    Decision Center 434 18% 65% 66% 69% Questionable

    myPreclinical 200 18% 66% 68% 70% Unleveraged

    vs Last Year

    Applications Overview End User Diagnostic Slice Co. 434 Responses

  • BUSINESS ENABLEMENT

    70% 3%

    Compared to Company

    IT SERVICES

    65% 1%

    Compared to Company

    IT COMMUNICATIONS

    68% --%

    Compared to Company

    SUITE OF APPLICATIONS

    69% 1%

    Compared to Company

    (Department) Business Enablement Net Support Score

    Company Innovation 30%

    IT Agility --%

    Department Technology

    Enablement -7%

    (Department) IT Communications Net Support Score

    Training -7%

    Feedback Receptivity -30%

    Professionalism 61%

    (Scored 8 - 10)

    Supporters (Scored 7)

    Neutral (Scored 1 - 6)

    Detractors Supporters - Detractors

    IT Support Breakdown

    (Department) Services Overview IT Services Importance & Satisfaction

    Cor e S

    erv ice

    s

    Imp ort

    anc e

    Rat ing Com

    par ed

    to

    Com pan

    y Sat

    isfa ctio

    n

    Application Suite 3 rd 5 th 2 69%

    Service Desk Effectiveness 5 th 4 th 1 65%

    Analytics & Reports 6 th 6 th -- 59%

    Policies 7 th 7 th -- 59%

    Service Desk Timeliness 4 th 3 rd 1 58%

    Devices 2 nd 1 st 1 57%

    Network 1 st 2 nd 1 45%

    Number of Applications by Importance & Effectiveness

    Im po

    rt an

    ce

    U nu

    se d

    N ic

    e to

    H av

    e Im

    po rt

    an t

    M is

    si on

    Cr iti

    ca l

    Extremely Ineffective

    Extremely EffectiveEffectiveness

    (Features + Usability)

    HAZARDOUS

    0 CONTENTIOUS

    0 EFFECTIVE

    6 UNWANTED

    0 QUESTIONABLE

    3 UNLEVERAGED

    1

    Application Features & Usability

    Fe at

    ur es

    Ex tr

    em el

    y D

    is sa

    tis fie

    d Ex

    tr em

    el y

    Sa tis

    fie d

    Extremely Dissatisfied

    Extremely SatisfiedUsability

    UPGRADE

    0 MAINTAIN

    6 REASSESS

    3 RETRAIN

    1

    (Department) Applications Portfolio

    Overview

    The collection of applications that a department interacts with daily has considerable impact on end user productivity. Use this data to derive insights for areas to improve in this department.

    Importance & Effectiveness by Department

    App lica

    tion s

    Imp ort

    anc e

    Fea tur

    es

    Usa bili

    ty Dat a

    Qu alit

    y Sta

    tus

    Rec om

    me nd.

    Microsoft Outlook Email 97%

    100% 85%

    88% 86%

    90% 89% Effective Maintain

    Microsoft Outlook Calendaring 87%

    97% 85%

    89% 86%

    91% 89% Effective Maintain

    ICM (Internet Colony Management)

    33% 92%

    73% 78%

    68% 73% 81% Effective Maintain

    LTM (Laboratory Testing Management)

    37% 82%

    71% 74%

    70% 74% 80% Effective Maintain

    IT ServiceDesk 70%

    72% 70%

    68% 73%

    81% 75% Effective Maintain

    Microsoft Lync 43%

    54% 81%

    88% 83%

    88% 82% Effective Maintain

    SAP Crystal Reports 57%

    41% 60%

    43% 60%

    37% 70% Questionable Reassess

    Employee Self Service 37%

    18% 74%

    63% 76%

    68% 67% Unleveraged Retrain

    Decision Center 18%

    18% 65%

    63% 66%

    60% 70% Questionable Reassess

    Manager Self Service 18%

    8% 67%

    65% 72%

    60% 60% Questionable Reassess

    Company Average

    Company Average

    70%

    70%

    64%

    69%

    65%

    67%

    66%

    Department 7 Overview End User Diagnostic Slice Co. 13 Responses

  • Satisfaction Metrics

    57% Importance

    15% Compared to Company

    60% Usability

    15% Compared to Company

    60% Features

    14% Compared to Company

    73% Data Quality

    5% Compared to Company

    Number of Departments by

    Features & Usability

    Ease of use and features capability can variably impact application effectiveness. Understand end user perspectives in this regard to decide on mitigation strategies.

    Fe at

    ur es

    Ex tr

    em el

    y D

    is sa

    tis fie

    d Ex

    tr em

    el y

    Sa tis

    fie d

    Extremely Dissatisfied

    Extremely SatisfiedUsability

    Upgrade Dept. Users Imp. RADS 6 44%

    Maintain Dept. Users Imp.

    27 89%

    26 73%

    19 60%

    11 79%

    14 45%

    7 71%

    10 30%

    Department 6

    Department 5

    Department 12

    Department 13

    Department 3

    Department 6

    Department 11

    Department 16 1 67%

    Reassess Dept. Users Imp.

    145 58%

    26 54%

    22 62%

    17 61%

    15 67%

    26 38%

    13 41%

    15 33%

    8 50%

    Department 4

    Department 2

    Department 14

    Department 5

    Department 15

    Department 7

    Department 10

    Department 9

    Department 8

    Department 1 9 41%

    Retrain Dept. Users Imp.

    Importance & Effectiveness by

    Seniority

    Stakeholders often have very different perspectives on the importance and effectiveness of key applications. Ensure everyone is on the same page and facilitate discussions where there are discrepancies to ensure mitigation strategies target the right user groups.

    Executive

    1% of user base

    5 Users

    Imp ort

    anc e

    Lev el Per

    cen t of

    Use rs

    Fea tur

    es

    Usa bili

    ty Dat a

    Qu alit

    y

    Sco re

    Critical 20% 80% 60% 80%

    Important 20% 60% 50% 80%

    Nice to have 20% 30% 30% 30%

    Do not use 40% --% --% 90%

    Director

    10%

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