Better collaborative outcomes with integrated digital workplace
Francois NasserWorldwide Director of Customer [email protected]
Dion HinchcliffeResearcher, Thinker, Analyst, and Bestselling Author@dhinchcliffe
Social Connections | October 16, 2017IBM | AppFusions
Agenda• Today’s Workplace Challenges • A New Vision for Digital Workplace • Connecting with How Work Gets Done • What Organizations Should Do
Social Connections | October 16, 2017IBM | AppFusions
CHALLENGES
Social Connections | October 16, 2017IBM | AppFusions
EMAIL OVERLOAD
Social Connections | October 16, 2017IBM | AppFusions
ENDLESS STREAM OF CHAT MESSAGES
Social Connections | October 16, 2017IBM | AppFusions
FINDING & SHARING DOCUMENT
Social Connections | October 16, 2017IBM | AppFusions
WATSON WORKSPACECONNECTIONS
TOO MANY TOOLS
Social Connections | October 16, 2017IBM | AppFusions
TOO MANY MEETINGS
Social Connections | October 16, 2017IBM | AppFusions
WHAT DO I DO NEXT?
Social Connections | October 16, 2017IBM | AppFusions
WHAT DID I FORGET?
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
HOW DO WE INNOVATE?
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
LOW ADOPTIONSocial Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
Digital Proliferation is Causing Fragmentation in our Work Tools
Making Workers Exert Great Effort in Manually Integrating their WorkplaceSocial Connections | October 16, 2017IBM | AppFusions
Organizations and Workers Seek a
More Usable and Manageable Digital Workplace Today - digital workplace
- other work systems
typical
optimal
unmanaged
Social Connections | October 16, 2017IBM | AppFusions
Recent Data Shows Both Business and Tech Barriers to Value
Source: SIS Research
Unsure of How to Use Tech
Many Barriers to Effective Digital Workplace
Source: Clarius Group
Social Connections | October 16, 2017IBM | AppFusions
Enterprises Still Struggle to Bring Together the Key Elements of Collaboration
Social Connections | October 16, 2017IBM | AppFusions
And Focus on the Top Activities That Matter Most in Daily Work
Today’s Systems of Engagement Still Far Too Isolated from Meaningful Work Outcomes
Social Connections | October 16, 2017IBM | AppFusions
What If We Could Bring the Digital Workplace Together In One Place?
Social Connections | October 16, 2017IBM | AppFusions
And Make It Work Seamlessly Together With…
People
Their Apps and Data
Work Context
+
Social Connections | October 16, 2017IBM | AppFusions
Creating a Truly Integrated and Collaborative Digital Workplace
Social Connections | October 16, 2017IBM | AppFusions
OUTCOMES
Social Connections | October 16, 2017IBM | AppFusions
27
WHAT IS AN OUTCOME-BASED SOLUTION?
+=
Reaching Outcomes
UNIVERSAL SPECIALIZED APPS WATSON
Social Connections | October 16, 2017IBM | AppFusions
Social Connections | October 16, 2017IBM | AppFusions
Todo, JIRA, Wrike, Asana, Trello, etc. Connections Files,
Box, Dropbox, Sharepoint, O365,
YouTube, Vimeo, etc.
Message, Watson Workplace, Slack
Team, Connections
Profiles
Meeting
Social Connections | October 16, 2017IBM | AppFusions
TEMPLATES
salesCX• Shorter sales cycle• Increased sales• Increased revenue per
customer• Better customer experience
OUTCOMES
• SALESFORCE • SAP • Sugar
+TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
hrCX• Faster on-boarding• Reduce time to productivity• Lower costs• Better employee
experience
OUTCOMES
• KENEXA, HR • WORKDAY • ADP
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
incidentCX• Speed to resolution• Lower cost• Compliance, Risk,
Insurance• Customer satisfaction
OUTCOMES
• CORP SYSTEMS • MANAGEMENT
DASHBOARD
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
projectCX• Lower costs• Time to value• Meet deadlines
OUTCOMES
• JIRA • GITHUB, GITLAB, etc. • PROJECT TOOLS
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
marketingCX• Increased sales• Lower cost per lead• Decrease marketing budget• Better customer
satisfaction
OUTCOMES
• SALESFORCE, CRM • WRIKE • IBM MARKETING
SUITE
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
facilitiesCX• Speed to completion• Lower costs• Increased quality
OUTCOMES
• Trirega • FM:Systems • WRIKE
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
r&dCX• Increase shareholder value• Higher patent rate• Break-thru revenue
OUTCOMES
• PROJECT MGMT • DB • INFO-CENTER
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
responseCX• Safety• Speed to resolution• Community Satisfaction• Increased collaboration
OUTCOMES
• CDC • INFO-CENTER • MANAGEMENT
DASHBOARD
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
kmCX• Speed to innovation• Employee satisfaction• Increased shareholder
value• Increased collaboration
OUTCOMES
• BOOK • INFO-CENTER
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
executiveCX• KPI Dashboards• Better decision making• Execution of strategy• Shareholder value
OUTCOMES
• CUSTOM DB • INFO-CENTER • MANAGEMENT
DASHBOARD
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
m&aCX• Lower costs• Speed to value• Employee satisfaction• Shareholder value
OUTCOMES
• WRIKE • INFO-CENTER • MANAGEMENT
DASHBOARD
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
legalCX• Lower risk• Lower costs• Efficiency• Better customer experience
OUTCOMES
• LEXIS • INFO-CENTER • MANAGEMENT
DASHBOARD
TOOLS:
UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE
Social Connections | October 16, 2017IBM | AppFusions
UNIQUE
Situating the Digital Workplace for Highest Value Results
vs.
IntegratedDigital Workplace
appapp
appdoc
docdoc
doc
top use casetemplates
ad hoc use and manual integration
simple, easy, and effective engagement in one integrated experience
app
doc
docs
convoconvo
convosapps
worker
Social Connections | October 16, 2017IBM | AppFusions
Making It About People: Design Thinking for Collaboration
• Too hard to locate/use apps•Data and work process out of context•Cannot find information quickly•Manual data integration• Tools don’t support job functions
Common Worker Pain Points
Typical ‘Accidental’ Digital Workplace
Design Thinking
Integrated Digital WorkplaceFocused on Outcomes
Social Connections | October 16, 2017IBM | AppFusions
Focused Use Cases
• Sales • Marketing • HR • Projects • Etc.
= Meaningful Outcomes
• Tracked ROI • Measured impact • Improved KPIs
Social Connections | October 16, 2017IBM | AppFusions
What Makes Our Outcome-Based Solutions Unique?
INTEGRATIONSeamless integration means that all apps work together as one “super’ app.
Outcome-Based Templates are built for departmental, functional, and specialized and business teams .. The right tools, plus proven processes.
CONNECTTEAM
OUTCOME-BASED TEMPLATES
TRUE MOBILE
OPEN STANDARDSUNIVERSAL APPSAll templates come with our core social, collaboration apps: Team, Library, Note, Todo, Meeting, Message, and History.
With our Open Standards functionality, our Templates include Universal Apps, Industry Speciality Apps, Data and Services.
True Mobile means we deliver a mobile first: no-compromise, 100% full feature. You get the same features on the Web/Desktop Workplaces.
INTELLIGENCEInfusion of artificial intelligence and cognitive capabilities with IBM Watson. Intelligent Search, Intelligent Alerts, Intelligent Insights across all your applications and processes.
CONNECTIONS
WATSON WORKPLACE
Leverage IBM Connections Profiles, Blogs, Wikis, Forums, Activities and other social collaboration components.
Integrated Watson Workplace for persistent chat and cognitive features of Watson Workplace.
Social Connections | October 16, 2017IBM | AppFusions
THANK YOU!
Social Connections | October 16, 2017IBM | AppFusions