appfusions – drive better outcomes and increased collaboration, engagement, and focus via...

Better collaborative outcomes with integrated digital workplace

Francois NasserWorldwide Director of Customer [email protected]

Dion HinchcliffeResearcher, Thinker, Analyst, and Bestselling Author@dhinchcliffe

Social Connections | October 16, 2017IBM | AppFusions

Agenda• Today’s Workplace Challenges • A New Vision for Digital Workplace • Connecting with How Work Gets Done • What Organizations Should Do


CHALLENGES


EMAIL OVERLOAD


ENDLESS STREAM OF CHAT MESSAGES


FINDING & SHARING DOCUMENT


WATSON WORKSPACECONNECTIONS

TOO MANY TOOLS


TOO MANY MEETINGS


WHAT DO I DO NEXT?


WHAT DID I FORGET?


HOW DO WE INNOVATE?


LOW ADOPTIONSocial Connections | October 16, 2017IBM | AppFusions

Digital Proliferation is Causing Fragmentation in our Work Tools

Making Workers Exert Great Effort in Manually Integrating their WorkplaceSocial Connections | October 16, 2017IBM | AppFusions

Organizations and Workers Seek a

More Usable and Manageable Digital Workplace Today - digital workplace

- other work systems

typical

optimal

unmanaged


Recent Data Shows Both Business and Tech Barriers to Value

Source: SIS Research

Unsure of How to Use Tech

Many Barriers to Effective Digital Workplace

Source: Clarius Group


Enterprises Still Struggle to Bring Together the Key Elements of Collaboration


And Focus on the Top Activities That Matter Most in Daily Work

Today’s Systems of Engagement Still Far Too Isolated from Meaningful Work Outcomes


What If We Could Bring the Digital Workplace Together In One Place?


And Make It Work Seamlessly Together With…

People

Their Apps and Data

Work Context

+


Creating a Truly Integrated and Collaborative Digital Workplace


OUTCOMES


27

WHAT IS AN OUTCOME-BASED SOLUTION?

+=

Reaching Outcomes

UNIVERSAL SPECIALIZED APPS WATSON


Todo, JIRA, Wrike, Asana, Trello, etc. Connections Files,

Box, Dropbox, Sharepoint, O365,

YouTube, Vimeo, etc.

Message, Watson Workplace, Slack

Team, Connections

Profiles

Meeting


TEMPLATES

salesCX• Shorter sales cycle• Increased sales• Increased revenue per

customer• Better customer experience

OUTCOMES

• SALESFORCE • SAP • Sugar

+TOOLS:

UNIVERSAL APPSCONNECTIONSWATSON WORKSPACE

hrCX• Faster on-boarding• Reduce time to productivity• Lower costs• Better employee

experience

OUTCOMES

• KENEXA, HR • WORKDAY • ADP

TOOLS:



incidentCX• Speed to resolution• Lower cost• Compliance, Risk,

Insurance• Customer satisfaction

OUTCOMES

• CORP SYSTEMS • MANAGEMENT

DASHBOARD

TOOLS:



projectCX• Lower costs• Time to value• Meet deadlines

OUTCOMES

• JIRA • GITHUB, GITLAB, etc. • PROJECT TOOLS

TOOLS:



marketingCX• Increased sales• Lower cost per lead• Decrease marketing budget• Better customer

satisfaction

OUTCOMES

• SALESFORCE, CRM • WRIKE • IBM MARKETING

SUITE

TOOLS:



facilitiesCX• Speed to completion• Lower costs• Increased quality

OUTCOMES

• Trirega • FM:Systems • WRIKE

TOOLS:


r&dCX• Increase shareholder value• Higher patent rate• Break-thru revenue

OUTCOMES

• PROJECT MGMT • DB • INFO-CENTER

TOOLS:



responseCX• Safety• Speed to resolution• Community Satisfaction• Increased collaboration

OUTCOMES

• CDC • INFO-CENTER • MANAGEMENT

DASHBOARD

TOOLS:



kmCX• Speed to innovation• Employee satisfaction• Increased shareholder

value• Increased collaboration

OUTCOMES

• BOOK • INFO-CENTER

TOOLS:



executiveCX• KPI Dashboards• Better decision making• Execution of strategy• Shareholder value

OUTCOMES

• CUSTOM DB • INFO-CENTER • MANAGEMENT

DASHBOARD

TOOLS:



m&aCX• Lower costs• Speed to value• Employee satisfaction• Shareholder value

OUTCOMES

• WRIKE • INFO-CENTER • MANAGEMENT

DASHBOARD

TOOLS:



legalCX• Lower risk• Lower costs• Efficiency• Better customer experience

OUTCOMES

• LEXIS • INFO-CENTER • MANAGEMENT

DASHBOARD

TOOLS:



UNIQUE

Situating the Digital Workplace for Highest Value Results

vs.

IntegratedDigital Workplace

appapp

appdoc

docdoc

doc

top use casetemplates

ad hoc use and manual integration

simple, easy, and effective engagement in one integrated experience

app

doc

docs

convoconvo

convosapps

worker


Making It About People: Design Thinking for Collaboration

• Too hard to locate/use apps•Data and work process out of context•Cannot find information quickly•Manual data integration• Tools don’t support job functions

Common Worker Pain Points

Typical ‘Accidental’ Digital Workplace

Design Thinking

Integrated Digital WorkplaceFocused on Outcomes


Focused Use Cases

• Sales • Marketing • HR • Projects • Etc.

= Meaningful Outcomes

• Tracked ROI • Measured impact • Improved KPIs


What Makes Our Outcome-Based Solutions Unique?

INTEGRATIONSeamless integration means that all apps work together as one “super’ app.

Outcome-Based Templates are built for departmental, functional, and specialized and business teams .. The right tools, plus proven processes.

CONNECTTEAM

OUTCOME-BASED TEMPLATES

TRUE MOBILE

OPEN STANDARDSUNIVERSAL APPSAll templates come with our core social, collaboration apps: Team, Library, Note, Todo, Meeting, Message, and History.

With our Open Standards functionality, our Templates include Universal Apps, Industry Speciality Apps, Data and Services.

True Mobile means we deliver a mobile first: no-compromise, 100% full feature. You get the same features on the Web/Desktop Workplaces.

INTELLIGENCEInfusion of artificial intelligence and cognitive capabilities with IBM Watson. Intelligent Search, Intelligent Alerts, Intelligent Insights across all your applications and processes.

CONNECTIONS

WATSON WORKPLACE

Leverage IBM Connections Profiles, Blogs, Wikis, Forums, Activities and other social collaboration components.

Integrated Watson Workplace for persistent chat and cognitive features of Watson Workplace.


THANK YOU!
