216
ANNEXURE 1
QUESTIONNAIRE 1
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY CHENNAI, CHENNAI 600 025
Dear Respondent,
We are conducting a survey to determine the important objectives in the determination of measures and metrics for management institutions. These metrics which will be the key performance indicators will help in arriving at the balanced scorecard of the institutions. The performance measurement in this context is to include all the activities to ensure that objectives are consistently being met in an effective and efficient manner. Hence this survey is done to identify the significant objectives.
This survey is conducted as a part of doctoral level research programme. Your esteemed opinion will help in successful completion of the study. You are kindly requested to rate the importance that you would like to assign to each objective in the determination of the respective perspective.
We assure you that your valued opinion gathered in this questionnaire will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept of Management Studies,
Anna University Chennai
217
Instructions
1. Kindly rate the importance of the objective with respect to that
corresponding perspective on a 1-10 scale(1-most important,
10-least important)
2. Also kindly fill in any objective which you think is important
for that perspective.
Customer Perspective
S.No. Objective Rating Score
1. Attract high quality students
2. Admitting quality students
3 Enhance the quality of students
4 Retain high quality students
5 Appreciating high quality students
6 Produce high quality students
7 Ease of acceptance of students
8 Effective student placement
9 Students satisfaction
10 Employer community satisfaction
11 Faculty satisfaction
12 Alumni satisfaction
13 Satisfaction of parent community
14 Academic distinction
15 Quality contributions to research community
16 Teaching quality
218
S.
No. Objective
Rating
Score
17 Integrative curriculum
18 Teaching focus
19 Teaching and curriculum innovations
20 Course scheduling at flexible timings
21 Offering requested course
22 Offering multiple specialization
23 Relevance with business community needs
24 Developing relationships with the business community
25 Quality of academic service to the community(other
than business)
26 Cost worthiness – value addition
27 Reputation of program
28 External visibility
29 Contribution to the business school
30 Quality of support services
31 Encouraging capable students for continuous learning
32 Good civilian
Any others
219
Internal Development Perspective
S.No.
Objective Rating score
1 Excellent teaching
2 Excellence in developing learning and learning skills
3 Providing up to date teaching-learning facilities
4 Implementation of latest application of information technology
5 Innovative and upgraded curriculum
6 Quality faculty
7 Quality of the learning process
8 Worthiness of faculty
9 Production efficiency
10 Effective student services
11 Ability to change
12 Collaborative relationship
13 Positioning of school
Any others
220
Learning and Growth Perspective
S.
No.Objective
Rating
Score
1 Faculty development
2 Use of technology
3 Teaching/learning innovations
4 Program and curricular innovations/ improvement
5 Pedagogy enhancement
6 Learning through internet
7 Value added learning
8 Adequate physical facilities
9 Mission oriented progress
10 Resource management
11 Organizational citizenship
Any others
221
Financial Perspective
S.No. Objective Rating Score
1 Building endowment 2 Increased grants and contracts 3 Develop revenue streams 4 Profitable program mix 5 Executive education 6 Enhance teaching productivity 7 Encouraging chairs and professorships 8 Revise salaries to retain and attract quality faculty 9 Allot adequate budget for faculty development 10 To be financially sound 11 Responsible stewardship 12 Success of B-School 13 Prosperity of the institution 14 Survival of the institution 15 Enriching alumni relations 16 Establishing industry/business partnerships 17 Conducting service programs 18 Reputed for its extraordinary knowledge base 19 Contributions of faculty to public and relevant
community 20 Maintaining accreditation 21 Cost focus 22 Revenue focus 23 Training and development focus
Any others
222
Demographic Details
1. Name : __________________________
2. Age : _____________ Years
3. Sex : Gentleman Lady
4. Designation : __________________________
5. Institution Name : __________________________
6. Address (Off) : __________________________
__________________________
Address (Res) : __________________________
__________________________
__________________________
(Signature)
Thank you once again for your valuable response
223
ANNEXURE 2
QUESTIONNAIRE 2
DEPARTMENT OF MANAGEMENT STUDIES ANNA UNIVERSITY CHENNAI, CHENNAI 600 025
Dear Respondent,
We are conducting a survey to determine the important measures
for the respective objectives in the determination of metrics for management
institutions. These metrics will help in arriving at the balanced scorecard of
the institutions. This survey is conducted as a part of doctoral level research
programme. Your esteemed opinion will help in successful completion of the
study. You are kindly requested to rate the importance that you would like to
assign to each measure under the objective in the determination of the
respective perspective.
We assure you that your valued opinion gathered in this
questionnaire will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar Dept. of Management Studies
Anna University Chennai
224
Instructions
Rate the importance of the measure with respect to that
corresponding objective on a 1-10 scale (1-most important, 10-least
important)
Customer Perspective
S.No. Objective Measures Rating
Score 1. Attract high
quality studentsNumber of quality students
Students turnover ratio Applications to programs Percentage admitted Percentage of students passing out in the stipulated time GMAT,GPA and work experience Test score for entering fresh men/transfers Market share Students nativity Percentage of undergraduates selecting business as major. Minority in enrollment
2 Enhance the quality of students
Quality of teaching
Conducting assessment tests Student Portfolios GPA attained continuously Incorporating technology into curriculum
3 Appreciating high quality students
Competing ability of students in both internal and external competitions for recognition opportunities
225
S.No. Objective Measures Rating
Score 4 Produce high
quality students Quality and appropriateness of each graduate's potential (Knowledge, skills and abilities) Number of students requested for niche or unique offering of courses as well as for regular courses. Quality and timeliness of placements Eg: % of graduates employed within one year, % of graduates going for further study within one year Positions held by graduates in the course of their professional career(quality of alumni success) Initial salaries at the time of placement Number of quality of all campus recruitersNumber of jobs offered per student. Salary growth over a period of time.
5 Effective student placement
Number of companies recruiting on campus & graduates recruited by reputed firms. Number of offers made by employees Average initial salaries Ease and timeliness of placement of graduates eg: % of students with job offer at graduation, percentage employed 3 months from graduation. performance of graduates Number of requests for interviews from companies Survey of prospective employers Requirement of employers Employers category Internship programs
226
S.No. Objective Measures Rating
Score 6 Students
satisfaction Perceived rate value of the degree
Ability to get admitted to needed courses Ease of getting placement Academic environment Focus group reviews Number of positive and negative feedback received during the course of study in the suggestion box. Percentage of students quitting because of dissatisfaction Students appraisal of faculty Graduate exit survey Student survey of satisfaction during their period of stay Survey on assessing the counseling processStudents retention rate Perceived value of degree received Alumni retroactive ratings of their experiences
7 Employer community satisfaction
Employer survey rating about graduates' effectiveness
Ranking of graduates across competing programsAbility of grades to move up after receiving job offer Relevance of management degree/diploma programs Contribution to business community No. of faculty involved in business community service
227
S.No. Objective Measures Rating
Score Trends in recruiter visits/return visits Trends in corporate giving(CSR to institutions)Perception surveys Student employment rates Support of programs and initiatives from business community
8 Academic distinction
Quality of students admitted-GPAs, SAT/ACT, TANCET/MAT/CAT etc. Quality of faculty % of faculty who have PhD Retention rates of students Exit interviews Placement record of students Student’s academic performance No. of students approaching No. of graduates produced Self-evaluation reports
9 Quality contributions to research community
Faculty publications
Academic capitalism - Consulting work Academic capitalism- Internal and external research grants Technical paper presentations
10 Teaching quality Appraisal of teaching skills by students Faculty available round the clock Student assessment about faculty concern for knowledge updation Corporate evaluation of curriculum Qualifications of faculty Alumni evaluations of faculty and curriculum
228
S.No.
Objective Measures Rating Score
Importance to upgrading teaching practices
Editorships
Succeeding in professional exam
11 Integrative curriculum
Ability of graduates to interrelate concepts
Integration of modern teaching learning practices.
12 Teaching focus Student teacher ratios
Awards and recognition for good teaching
% of budget allotted for faculty development
13 Teaching and curriculum innovations
Style of teaching- classroom, case study, GD, experimental etc.
Quality of advising and mentoring
Program growth-curriculum and syllabus refinement
Program innovations- inspiring non traditional customer.
229
Internal Development Perspective
S.No. Objective Measures RatingScore
1 Excellent teaching
Student satisfaction
Employer satisfaction
Enhancement of faculty skills over a period of time.
Application of latest technology
Recognition of faculty from outsiders
Best teacher awards
Number of successful graduates
Placement of graduates
Course evaluations
Peer group assessment
Outsider reviews
2 Excellence in developing learning and learning skills
National scores
Exam scores
Portfolios – review of application of student learning skills
Expert reviews during recruitment and internships
Grade point standards
Use of seminars
Placement rates
Pass rates on professional exams
Quantitative, communication and learning and organizing skills
230
S.No.
Objective Measures RatingScore
Testimony of professors in completing the courses with both theoretical and practical relevance
Student assessment on holistic perspective
Reputation of recruiters
Successful performance of graduates in their career
3 Providing up to date teaching-learning facilities
Exploring innovative methodology
Computation and library facilities
Presentation capabilities
4 Innovative and upgradedcurriculum
No. of new courses developed
Degree of innovation
No. of new initiatives implemented
Employer satisfaction with upgraded curriculum
Degree to which curriculum is up-to-date with commercial trends
Research contribution of faculty(papers, patents, technology transfer)
Regular feedback from recruiters, alumni, and prospective students
Ability of internationalization of degree program
231
S.No. Objective Measures Rating
Score International exchange programs established and used(MOUs) Reviews by advisory boards Accreditation Periodic review of each program Number of faculty in the specialized area Number of other schools offering the same program
5 Quality faculty Faculty credentials (eg: % of lecturers holding doctoral degree or equivalent, % of lecturers holding academic positions) Faculty development plans Faculty Appraisals (eg: Student opinions on lecturer teaching efficiency) Endowments/ Professional chairs
6 Quality of the learning process
Staff-student ratio
Number of student activities/projects against total students Number of national and international awards related to the learning process (eg. smart class room)
7 Worthiness of faculty
Faculty development outcomes
Changing classes resulting in new research Contacts with business and industry Utilization rate of multimedia in classroom
8 Production efficiency
Graduating in stipulated time/graduating after the maximum period of time Teaching load policy management
Teaching costs/student Administrative costs/student Learning cost as a percentage of total budget Utilization of assets
232
Learning And Growth Perspective
S.No.
Objective Measures RatingScore
1 Faculty development
Self-appraisal
Extent of importance of faculty development
Expenses for teaching enhancement
Expenses for upgrading the program
Faculty evaluations by students/chairs
No. and quality of presentations/publications/papers/grants
Honors and awards received
Assessments of teaching skills (confidential reports)
Participation rate of faculty in professional development activities
Funding level for faculty ( physical resources, research etc)
No. of training days/faculty
Practical applications in teaching
Staff satisfaction index in staff survey
2 Use of technology Number of activities undertaken
Awards received for new technology introduction
Student and faculty satisfaction
Notice in local and national media
Extent of application of technology in courses
Rate of acceptance of new technology
Expenditures on hardware and software for new technology
233
S.No. Objective Measures Rating
Score Acquisition of databases and packages Distance learning through video conferencing/multimedia
3 Teaching/learning innovations
Number of innovations incorporated into class room, eg: Number of teaching innovation projects Degree to which newest technology is integrated into instructional delivery eg: Number of courses incorporating new technology Implementation of alternatives to traditional lecture/discussion classes Value-added measures for particular sections/classes Adequacy of resources provided to motivators and experimenters
4 Program and curricular innovations/ improvement
Rate of introduction of new programs
Extent of curriculum revision, eg: Number of curriculum revisions in last five years. Reports of continuous improvement committees
5 Adequate physical facilities
Class room facilities for enhancing management skills Computing facilities to faculty and students Access to library resources Proportion of funds for improved facilities Types of physical resources Possible application of physical resources Promptness of service, replace and maintain equipments
234
Financial Perspective
S.No. Objective Measures RatingScore
1 Increased grants and contracts
No. and amount of grants from external agencies
Contributions from private sources
2 Develop revenue streams
Revenue from executive development program
Revenue from general program
Non tuition revenues as % of annual budget
% of alumni contributions
total revenue/costs
3 Revise salaries to retain and attract quality faculty
Salaries relative to peer group
Distinguished chairs
Faculty satisfaction
Faculty turnover rate
4 To be financially sound
Balanced budgets
Growth in fund raising
Satisfaction of employees in terms of financials
Funds totally accountable and transparent
Extent to which budget allocations support all essential requirements
Successful implementation of budgets
5 Responsible stewardship
No scandals- rational, sensible spending policies and procedures
Effective monitoring of resource utilization
235
S.No. Objective Measures RatingScore
Prioritizing essential expenditure
Degree to which expenditures are essential
Nominal tuition fee
Cost per student relative to peers
6 Success of B-School
Rate of annual increase to cash reserves
Rate of increase in no. of employees to students
Rate of increase in annual faculty/student ratio
Demand for B-school in the market
Rate of increase in generation of student credit hours
7 Survival of the institution
Ease of students placement
Positive cash flow
Enrollment trend
Spending relative to budget
8 Revenue focus % of total income per total operating expense
Note: Any other measure you feel is left out and is significant under any
of the objectives in any of the perspective please mention here -
____________________________________________________
236
Demographic Details
4. Name : __________________________
5. Age : _____________ Years
6. Sex : Gentleman Lady
4. Designation : __________________________
5. Institution Name : __________________________
6. Address (Off) : __________________________
__________________________
(Signature)
Thank you once again for your valuable response
237
ANNEXURE 3
QUESTIONNAIRE (Q3)-CUSTOMER PERSPECTIVE
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY, CHENNAI 600 025
Dear Respondent,
We are conducting a survey to determine the influence of different variables involved in the performance of management institutions from customer perspective.
Performance of the institution based on balanced scorecard is studied from the four perspectives namely customer perspective, internal development perspective, learning and growth perspective and financial perspective.
Institution here refers to a stand alone B school or a management department in a college/University.
This survey is conducted as a part of doctoral level research programme. Your esteemed opinion will help in successful completion of the study. We assure you that your valued opinion gathered in this questionnaire will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept. of Management Studies, Anna University Chennai
238
Instructions for filling up the questionnaire
What according to you is the influence of the following variables on
the performance of an Institution? You are requested to kindly give your
opinion on a six point rating scale as given below.
1 2 3 4 5 6
Very low Influence
Low Influence
ModeratelyLow Influence
ModeratelyHigh Influence
High Influence
VeryHigh Influence
VL L ML MH H VH
Note : 1 indicates that the influence of the variable on the performance of
the institution is very low&6 indicates that influence is very high
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
Eg: Faculty style of teaching
(Please tick in one of the box your answer)
1 Ease of Placement
2 No. of companies visiting for campus recruitment
3 Pay package offered by employers
4 Percentage placement of students
5 Rate of increase in on campus recruitment companies
6 Recruitment much before final exams
7 No. of jobs per student
8 No. of MNC jobs students get
9 Employer satisfaction of students
10 Alumni holding high positions in corporate
239
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
11 Qualified faculty more than required number of faculty on rolls
12 Innovation in teaching
13 Professional credentials of faculty
14 Presentations in conferences
15 Publication in journals
16 Publication of books
17 Faculty with industry experience
18 Online information dissemination
19 Automated processes of the institution (ERP solutions)
20 Admission criteria[GD / PI]
21 Higher cut off for entry [CAT score]
22 Enrolment trend
23 Multi cultural ambience
24 Perceived value of degree
25 Demographic location of institution
26 Transparent administration
27 Customer focused environment
28 Availability of top management for contact
29 Corporate CEOs in Board
30 Quality of faculty
31 Financial support for co-curricular and extra curricular activities for students
32 Student-teacher ratio
240
Demographic Details
1. Name : __________________________
2. Age : ______ years
3. Sex : Gentleman Lady
4. Category (Please tick any one)
a Student
b Faculty
c Employer
d Public
5. Name of Institution / Organization: __________________
(Signature)
Thank you once again for your valuable response
241
ANNEXURE 4
QUESTIONNAIRE (Q4)- INTERNAL DEVELOPMENT
PERSPECTIVE
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY, CHENNAI 600 025
Dear Respondent,
We are conducting a survey to determine the influence of different
variables involved in the performance of management institutions internal
development perspective.
Performance of the institution based on balanced scorecard is
studied from the four perspectives namely customer perspective, internal
development perspective, learning and growth perspective and financial
perspective.
Institution here refers to a stand alone B school or a management
department in a college/University.
This survey is conducted as a part of doctoral level research
programme. Your esteemed opinion will help in successful completion of the
study. We assure you that your valued opinion gathered in this questionnaire
will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept. of Management Studies, Anna University Chennai
242
Instructions for filling up the questionnaire
What according to you is the influence of the following variables on
the performance of an Institution? You are requested to kindly give your
opinion on a six point rating scale as given below.
1 2 3 4 5 6
Very low Influence
Low Influence
ModeratelyLow Influence
ModeratelyHigh Influence
High Influence
VeryHigh Influence
VL L ML MH H VH
Note: 1 indicates that the influence of the variable on the performance of
the institution is very low&6 indicates that influence is very high
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
Eg: Satisfaction
(Please tick in one of the box your answer)
1 Student satisfaction
2 Co curricular activities participation by students
3 Extra Curricular activities participation by students
4 Student assessing Faculty
5 Student feedback on curriculum
6 MDP, FDP conducted
7 Training for faculty
8 Faculty empowerment
9 Industrial connectivity
10 Faculty satisfaction
243
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
11 Peer appraisal
12 Mentoring of students
13 Modern Teaching methodology
14 Self appraisal
15 Faculty appraisal by senior professors
16 Academic pressure on the students
17 Continuous assessment of students
18 Corporate evaluation of curriculum
19 Computational facilities
20 Library
21 Educational technology tools
22 Student professional bodies
23 Industrial visits
24 Out bound training for students
25 Examination system
26 Practical orientation in teaching
27 Compulsory internship
28 Educational tour to foreign countries
29 WiFi campus
30 Smart class rooms
31 Student activity centre
32 Sports facility
33 Communication labs
34 Creativity encouraged/ mistakes tolerated
35 Continuous Follow up by administrators
36 No red tapism
37 Students graduating in stipulated time
38 Optimum teaching load
244
Demographic Details
1. Name : __________________________
2. Age : ______ years
3. Sex : Gentleman Lady
4. Category (Please tick any one)
a Student
b Faculty
c Director of B School
5. Name of Institution / Organization: __________________
(Signature)
Thank you once again for your valuable response
245
ANNEXURE 5
QUESTIONNAIRE (Q5) - LEARNING AND GROWTH
PERSPECTIVE
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY, CHENNAI 600 025
Dear Respondent,
We are conducting a survey to determine the influence of different
variables involved in the performance of management institutions learning
growth perspective.
Performance of the institution based on balanced scorecard is
studied from the four perspectives namely customer perspective, internal
development perspective, learning and growth perspective and financial
perspective.
Institution here refers to a standalone B school or a management
department in a college/University.
This survey is conducted as a part of doctoral level research
programme. Your esteemed opinion will help in successful completion of the
study. We assure you that your valued opinion gathered in this questionnaire
will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept. of Management Studies, Anna University Chennai
246
Instructions for filling up the questionnaire
What according to you is the influence of the following variables on
the performance of an Institution? You are requested to kindly give your
opinion on a six point rating scale as given below.
1 2 3 4 5 6
Very low Influence
Low Influence
ModeratelyLow Influence
ModeratelyHigh Influence
High Influence
VeryHigh Influence
VL L ML MH H VH
Note: 1 indicates that the influence of the variable on the performance of
the institution is very low&6 indicates that influence is very high
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
Eg: Acceptance of new technology
(Please tick in one of the box your answer)
1 Alumni Network
2 Performance of students on job
3 No. of alumni chapters
4 Students recommending fresher to join
5 Exposure of faculties to Universities abroad
6 Research focus
7 Commitment and loyalty of faculty
8 Vision and dissemination
9 No. of new programs
247
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
10 Infrastructure development
11 MoUs with Industries
12 MoUs with Universities abroad
13 Utility of e-resources
14 Frequency of Syllabus revision
15 Accreditations
16 Visit of foreign Professors
17 Twinning programs
18 Clear cut road map
19 Students friendly campus
20 Industrialists frequent visit to campus
21 Compulsory residential program
22 Visionary zeal
23 Benchmarking
24 Media support
25 Frequent review meeting
248
Demographic Details
1. Name : __________________________
2. Age : ______ years
3. Sex : Gentleman Lady
4. Category (Please tick any one)
a Director of B School
b Professor
c Educational Administrator
5. Name of Institution / Organization: _________________
(Signature)
Thank you once again for your valuable response
249
ANNEXURE 6
QUESTIONNAIRE(Q6) - FINANCIAL PERSPECTIVE
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY, CHENNAI 600 025
Dear Respondent,
We are conducting a survey to determine the influence of different
variables involved in the performance of management institutions financial
perspective.
Performance of the institution based on balanced scorecard is
studied from the four perspectives namely customer perspective, internal
development perspective, learning and growth perspective and financial
perspective.
Institution here refers to a standalone B school or a management
department in a college/University.
This survey is conducted as a part of doctoral level research
programme. Your esteemed opinion will help in successful completion of the
study. We assure you that your valued opinion gathered in this questionnaire
will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept. of Management Studies, Anna University Chennai
250
Instructions for filling up the questionnaire
What according to you is the influence of the following variables on
the performance of an Institution? You are requested to kindly give your
opinion on a six point rating scale as given below.
1 2 3 4 5 6
Very low Influence
Low Influence
ModeratelyLow Influence
ModeratelyHigh Influence
High Influence
VeryHigh Influence
VL L ML MH H VH
Note : 1 indicates that the influence of the variable on the performance of
the institution is very low&6 indicates that influence is very high
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
Eg:
(Please tick in one of the box your answer)
1 Fees paid by students
2 Funding by alumni
3 Executive development programs
4 Expenditure towards salary paid
5 Revenue generation by faculty thro’
consultancy, etc
6 Expenditure towards case study preparation
7 Budget based expenditure
8 Cost per Revenue
251
S.No Variables
Rating
1 2 3 4 5 6
VL L ML MH H VH
9 Government funds to the institution
10 Private funds to the institution
11 Funded research projects
12 Consultancy cell
13 Distinguished Chairs
14 Expenditure per student
15 Staff/student Ratio
16 Asset utilization
17 Out sourcing
18 Austerity measures
19 Capital / Recurring expenditure ratio
20 LEED certified campus
21 Total Students strength
22 Ploughing back all the excess (Investing the
profit after all expenditures)
23 Corpus fund
24 Institutional funding for faculty development
25 Demand for MBA in the market
26 Awareness of the institution in the market
252
Demographic Details
1. Name : __________________________
2. Age : ______ years
3. Sex : Gentleman Lady
4. Category (Please tick any one)
a Director of B School
b Finance Auditor
c Professor
d Management of a Private B School
5. Name of Institution / Organization: _______________________
(Signature)
Thank you once again for your valuable response
253
ANNEXURE 7
QUESTIONNAIRE (Q7)
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY, CHENNAI 600 025
Dear Respondent,
We are conducting an expert opinion survey to determine the
performance of management institution from all perspectives of balanced
scorecard namely customer perspective, internal development perspective,
learning and growth perspective and financial perspective. All combination of
objectives based on an orthogonal array table are presented below.
This survey is conducted as a part of doctoral level research
programme. Your esteemed opinion will help in successful completion of the
study. We assure you that your valued opinion gathered in this questionnaire
will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept of Management Studies, Anna University Chennai
254
Instructions for filling up the questionnaire
Based on your opinion, kindly suggest what will be the performance
of the institution on a percentage scale of 0-100 for the following
combinations of objectives with three levels of performance as low, medium
and high.
Customer Perspective
Combinations Objective1
(Effective
Placement)
Objective2
(Standardized
Process)
Objective3
(Students’
Delight)
Objective4
(Quality of
Students)
Performance of
the institution on
a percentage
scale of 0-100
1 Low Low Low Low
2 Low Medium Medium Medium
3 Low High High High
4 Medium Low Medium High
5 Medium Medium High Low
6 Medium High Low Medium
7 High Low High Medium
8 High Medium Low High
9 High High Medium Low
255
Internal Development Perspective
Combinations
Obiective1
( Teaching learning process )
Obiective2
(Faculty Development)
Obiective3
(Students’ Skills
Development)
Obiective4
(Students’ Participation)
Obiective5
(Academic Rigour)
Performance of the
institution on a
percentage scale of 0-
100
1 Low Low Low Low Low
2 Low Low Medium Medium Medium
3 Low Low High High High
4 Low Medium Low Low Medium
5 Low Medium Medium Medium High
6 Low Medium High High Low
7 Low High Low Medium Low
8 Low High Medium High Medium
9 Low High High Low High
10 Medium Low Low High High
11 Medium Low Medium Low Low
12 Medium Low High Medium Medium
13 Medium Medium Low Medium High
14 Medium Medium Medium High Low
15 Medium Medium High Low Medium
16 Medium High Low High Medium
17 Medium High Medium Low High
18 Medium High High Medium Low
256
Learning and Growth Perspective
Combinations Objective1
(Systematic support for
feedback mechanism)
Objective2
(Collaborative Efforts)
Objective3
(Academic Up
gradation)
Objective4
(Enhancing Institutional
Strength)
Performance of the institution on a percentage scale
of 0-100
1 Low Low Low Low
2 Low Medium Medium Medium
3 Low High High High
4 Medium Low Medium High
5 Medium Medium High Low
6 Medium High Low Medium
7 High Low High Medium
8 High Medium Low High
9 High High Medium Low
Financial Perspective
Combinations
Objective1
(Revenue Generation)
Objective2
(Brand of B school)
Objective3
(Effective Stewardship)
Performance of the institution on a
percentage scale of 0-100
1 Low Low Low
2 Low Medium Medium
3 Low High High
4 Medium Low Medium
5 Medium Medium High
6 Medium High Low
7 High Low High
8 High Medium Low
9 High High Medium
257
ANNEXURE 8
QUESTIONNAIRE (Q8)
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY, CHENNAI 600 025
Dear Respondent,
We are conducting an opinion survey among experts to determine
the range for different metrics for assessing the performance of management
institutions from the four perspectives of balanced scorecard namely
customer perspective, internal development perspective, learning and growth
perspective and financial perspective.
This survey is conducted as a part of doctoral level research
programme. Your esteemed opinion will help in successful completion of the
study. We assure you that your valued opinion gathered in this questionnaire
will be kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept. of Management Studies, Anna University Chennai
258
Instructions for filling up the questionnaire
Based on your opinion, kindly suggest what should be the range for the
following measures in terms of numbers in order to remark on the
performance of institution as low, medium and high
S.No Metrics Range
Low Medium High
Ex.1 How much revenue must be generated by the faculty per year from consultancy?
10000-25000
25000 – 1,25,000
Above 1,25,000
1 What should be optimum pay package received by the students?
2 How many companies should visit the campus for the strength of 60 students?
3 How many attempts a student should appear to get a job?
4 What should be the number of job offers a student should get?
5 How many books/journals should be published by the institute’s own publication division?
6 Computation facility
(i) No: computers that should be available for a strength of 60 students
(ii) No: computational software packages should be available (like SPSS, Tally etc)
7 Library facility
(i)No: of titles of books should be available
(ii) No: of titles of ejournals should be available
259
S.No Metrics Range
Low Medium High
8 Participation of Dept in professional developmental activities in a year
(i)No: of workshops/seminars/conferences to be conducted by the department
(ii) No: of R&D projects to be undertaken by the department (ongoing) per faculty
(iii)No: of papers to be published in journal per faculty in the department
(iv)No: of papers to be presented in the conference per faculty in the department
9 No: of training days each faculty should attend in a year
10 No: of facilities that should be available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..
11 No: of skill development sessions, a student has to undergo in smart classrooms (in terms of days during their course)
12 No: of events a student should participate in a year (extra curricular)
13 Students’ contribution in academicsand research
What should be the average performance of the students (CGPA)
For the students’ strength of 60, what should be the no: of journal papers published during their course
For the students’ strength of 60, what should be the no: of papers presented in conferences during their course
14 No: of alumni chapters that should exist
15 How many times in a year a institute’s name should appear in NEWS ( print/electronic media)
260
S.No Metrics Range
Low Medium High
16 No: of professors should visit the campus in a year (for assessing the collaborative efforts)
17 No: of institutions with whom the institute has associated for offering twinning programmes
18 No: of industrialists should visit the campus in a year (for assessing the collaborative efforts)
19 No: of MOUs should be signed (with industries and universities abroad) for a span of five years
20 No: of new courses to be introduced for a span of five years
21 For faculty strength of 50, what should be the quantum of revenue generation through consultancy?
22 For faculty strength of 50, what should be the quantum of revenue generation from preparing and selling case studies?
23 How many number of distinguished chair professors an institution should have?
24 What should be the total inflow from funded research projects for faculty strength of 50?
25 For faculty strength of 50, what should be the quantum of revenue generation from conducting seminars, EDP, FDP etc?
26 (i) Staff/student ratio
(ii) What should be the budget allotted for meeting out the salaries and infrastructure development of the department?
261
Based on your opinion, kindly suggest what should be the range for the
following measures in terms of percentage from 0-100 in order to remark
the performance of institution as low, medium and high
S.No Metrics Range
Low Medium High
Ex.1 What should be the pass percentage? 0-40 41-80 81-100
1 What should be the placement percentage?
2 What should be the optimum rate of increase in the
no: of on campus recruitment companies visiting
campus compared to the previous year?
3 What should be the entrance exam scores on the
percentile basis?
4 Percentage of funding (of student’s total
expenditure) made available to students to
participate in seminars and conferences (co-
curricular activities)?
5 What percentage of existing students should
recommend fresher’s to join?
6 What percentage of students’ strength can be
increased using the Brand name of the institution?
262
Based on your opinion, kindly suggest what should be the range for the
following measures in terms of rating scale from 1-10, where 1 is the
minimum and 10 is the maximum in order to remark the performance of
the institution as low, medium and high
S. No Metrics Range
Low Medium High
Ex. 1 Perceived value of student’s satisfaction on the institution
1-3 4-7 8-10
1 Availability of information online in the website - about the institution, students, faculty, activities of the department, admission details, results, events organized, research undertaken etc..(scale starts from1, if least information is available to 10 if all information is available)
2 Computerization of all the processes – likeadmission,library, faculty database, student database, attendance entry, assessment marks, budget, purchase processing, salary details etc… (scale starts from1, if computerization is the minimum to 10 if maximum processes are computerized)
3 Perceived value of the degree by the MNCs (1 for minimum value to10 for maximum value)
4 Admission criteria – (1 if evaluation is only based on CGPA to 10 if it is based on inclusive of all the above said components)
Hierarchical scaling - CGPA of undergraduate degree, reservation quota, minority basis, entrance exam, group discussion, personal interview etc
263
S. No Metrics Range
Low Medium High
5 Extent to which changes in the curriculum (such as new subject, addition / deletion in the syllabi) required by the students are incorporated – (from 1 if changes are at very slow pace to 10 if immediately reflected)
Hierarchical scaling – Suggesting in the next BOS, incorporating in next syllabus revision, incorporating in the ensuring semester, incorporating immediately
6 Grading procedure of students (1 if evaluation is only based on classroom teaching to 10 if it is based inclusive of external assignments)
Hierarchical scaling - Tests, class –group assignments, library based assignment, term paper, case study presentations, company based case analysis, experiments in organizations, field exercises etc
7 Extent of alumni participation- likealumni chapters, response in alumni meeting, alumni visiting the campus, alumni funding etc.. (1 for minimum participation to 10 for maximum participation)
8 Feedback from business community (recruiters) about the student placed –(from1 for negative feedback to 10 for the best feedback)
Hierarchical scaling - like the students retention rate is low, not performing well, more training is needed in a specific subject, performance is good on the job, students are able to apply the concepts well etc
264
S. No Metrics Range
Low Medium High
9 Commitment and loyalty of faculty – like if the faculty meets the expectation of the institution and the students, able to take responsibility and achieve, keeps the required information confidential, being straightforward in all dimensions, keeping in line with professional ethics etc. (1 for minimum to 10 for maximum)
10 Vision oriented progress – (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)
11 Requirement of MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)
12 Awareness of the institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)
13 Prioritizing expenditure to maintain optimum Capital / Recurring expenditure ratio -(1if budget does not serve the purpose of market requirement to 10 if budget serves the purpose of market requirement)
Hierarchical scaling- if budgeting is based on financial constraints, budgeting similar to previous financial year, budgeting based on profit motto, budgeting as expected by external evaluation committees, market requirement etc.
265
S. No Metrics Range
Low Medium High
14 Monitoring of resource utilization to ensure optimum expenditure towards a student– checking if the financial resources are being spent on time as budgeted, proper utilization of consumables, machines, equipments, stationeries, manpower etc(1 if monitoring is minimum to 10 if monitoring is maximum)
266
ANNEXURE 9
QUESTIONNAIRE (Q9)
DEPARTMENT OF MANAGEMENT STUDIES
ANNA UNIVERSITY, CHENNAI 600 025
Dear Respondent,
We have designed a balanced scorecard to assess the performance
of management institutions. We are trying to implement this framework in
your institution to assess the performance.
This is done as a part of doctoral level research programme. Your
esteemed cooperation will help in successful completion of the study. We
assure you that your valued information gathered in this questionnaire will be
kept confidential.
Thanking you for your valuable response and time.
Umayal Karpagam PL, Research Scholar
Dept. of Management Studies, Anna University Chennai
267
Instructions for filling up the details
Kindly give us the actual values for the following measures in terms of numbers in order to assess the performance of your institution.
S.No Metrics Numerical Values
1 What is the average pay package received by
your students
2 How many companies are visiting your campus
per year for recruitment for the strength of
students
3 The average number of times a student needs to
attend interview to get placed
4 What is the number of job offers each student
gets on an average
5 How many books/journals are published by
your institute’s publication division
6 Computation facility
(i) No: computers available for the students
(ii) No: computational software packages
available (like spss, tally etc)
7 Library facility
(i)No: of titles of books available
(ii) No: of titles of ejournals available
268
S.No Metrics Numerical Values
8 Participation of Dept in professional developmental activities in a year
(i)No: of workshops/seminars/conferences conducted by your department
(ii) No: of R&D projects undertaken per faculty
(iii)No: of papers published in journal per faculty in your department
(iv)No: of papers presented in the conference per faculty in your department
9 No: of training days your faculty attends in a year
10 No: of facilities available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..
11 No: of skill development sessions, your student undergoes in smart classrooms (in terms of days during their course)
12 No: of events your student participates in a year on an average (extra curricular)
13 Students’ contribution in academics and research
What is the average CGPA of your students
No: of journal papers published by your students during their course in a year
No: of papers presented in conferences by your students during their course in a year
14 No: of alumni chapters existing in your institution
269
S.No Metrics Numerical Values
15 How many times in a year your institute’s name appears in NEWS ( print/electronic media)
16 No: of professors visits your campus in a year (for assessing collaborative efforts of the campus)
17 No: of institutions with whom the your institute has associated for offering twinning programmes
18 No: of industrialists visits your campus in a year (for assessing collaborative efforts of the campus)
19 No: of MOUs signed by your institution(with industries and universities abroad) for a span of five years
20 No: of new courses introduced by your department for a span of five years
21 What is the quantum of revenue generation by your faculty through consultancy
22 What is the quantum of revenue generation by your faculty from preparing and selling case studies
23 How many number of distinguished chair professors your institution has?
24 What is the total inflow from funded research projects by your faculty?
25 What is the quantum your revenue generation from conducting seminars, EDP, FDP etc?
26 (i)What is your staff/student ratio (ii)What is the budget allotted for meeting out the salaries and infrastructure development for your department
270
Kindly rate your institution in terms of percentage in order to assess the
performance of your institution.
S.No MetricsPercentage from
0-100
1 What is your placement percentage on an
average per year
2 What is the rate of increase in the no: of on
campus recruitment companies visiting your
campus compared to the previous year
3 What is your average entrance exam scores on
the percentile basis
4 What percentage of fund is sponsored by your
institution on an average to the students to
participate in seminars and conferences (co-
curricular activities)on the total expenditure
incurred
5 What percentage of your existing students will
recommend fresher’s to join
6 What is the increase in students’ strength(in %)
in your institution because of the Brand name
271
Kindly make a tick mark in the checkbook against the following listings whichever is available or relevant or practiced in your institution for each item in order to assess the performance of your institution. If anything else apart from this listing is being practiced or available kindly include in this.
S.No Metrics1 Availability of information online in the your institution’s website
About the institution Studentsfacultyactivities of the departmentadmission details resultsevents organized research undertaken OthersOthersOthersOthers
2 Computerization of the processes in your institution
Admission details Library
Faculty database Student database Attendance entry
Assessment marks BudgetPurchase processing
Salary details OthersOthers
Others
272
S.No Metrics3 Extent of your institution’s alumni participation
Active alumni chapters Getting good response in alumni meetingAlumni visits the campus
Receiving funds from alumni OthersOthers
OthersOthers
4 Commitment and loyalty of your facultyFaculty meets the expectation of the institutionFaculty meets the expectation of the studentsAble to take responsibility and achieveKeeps the required information confidentialBeing straightforward in all dimensionsKeeping in line with professional ethicsOthersOthersOthersOthers
5 Monitoring of resource utilization in your institution Checking if the financial resources are being spent on time as budgeted Proper utilization of consumablesProper utilization of machinesProper utilization of equipmentsProper utilization of stationeriesProper utilization of manpowerOthersOthersOthersOthers
6 Extent to which changes in the curriculum (such as new subject, addition / deletion in the syllabi) required by the students are incorporated
Suggested in the next BOS meetingIncorporated in the next syllabus revisionIncorporated in the ensuing semesterIncorporated immediatelyOthersOthersOthersOthers
273
S.No Metrics7 Admission Criteria followed in your institution
CGPA of undergraduate degreeReservation quotaMinority basisEntrance examGroup DiscussionPersonal InterviewOthersOthersOthersOthers
Kindly rate your institution in terms of rating scale from 1-10, where 1 is
minimum to 10 which is maximum in order to assess the performance of
your institution.
S.No Metrics Rating from 1-10
1 Perceived value of the degree (offered by your institution) by the MNCs (1 for minimum value to10 for maximum value)
2 Vision oriented progress of your institution– (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)
3 Requirement of your institution’s MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)
4 Awareness of your institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)
274
ANNEXURE 10
ACTUAL VALUES OF THE INSTITUTION – A
(GOVERNMENT)
Actual values in terms of numbers
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst A
1 CP1 What is the average pay package received by your students
3.6lakh/annum
2 CP2 How many companies are visiting your campus per year for recruitment for the strength of students
10
3 CP3 The average number of times a student needs to attend interview to get placed
3
4 CP9 What is the number of job offers each student gets on an average
1
5 CP8 How many books/journals are published by your institute’s publication division
1
6 Computation facility IDP1 (i) No: computers available for the students 40
IDP2 (ii) No: computational software packages available (like spss, tally etc)
5
7 Library facility IDP3 (i)No: of titles of books available 1351
IDP4 (ii) No: of titles of ejournals available 4494
8 Participation of Dept in professional developmental activities
275
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst A in a year
IDP6 (i)No: of workshops/seminars/conferences conducted by your department
4
IDP7 (ii) No: of R&D projects undertaken per faculty
0.2
IDP8 (iii)No: of papers published in journal per faculty in your department
1
IDP9 (iv)No: of papers presented in the conference per faculty in your department
1.5
9 IDP10 No: of training days your faculty attends in a year
7 days
10 IDP11 No: of facilities available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..
10
11 IDP12 No: of skill development sessions, your student undergoes in smart classrooms (in terms of days during their course)
5 days
12 IDP13 No: of events your student participates in a year on an average (extra curricular)
5 events
13 Students’ contribution in academics and research
IDP16 What is the average CGPA of your students 7
IDP17 No: of journal papers published by your students during their course in a year
3
IDP18 No: of papers presented in conferences by your students during their course in a year
10
14 LGP2 No: of alumni chapters existing in your 1
276
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst A institution
15 LGP5 How many times in a year your institute’s name appears in NEWS ( print/electronic media)
4 times
16 LGP6 No: of professors visits your campus in a year (for assessing collaborative efforts of the campus)
4
17 LGP7 No: of institutions with whom the your institute has associated for offering twinning programmes
0
18 LGP8 No: of industrialists visits your campus in a year (for assessing collaborative efforts of the campus)
10
19 LGP9 No: of MOUs signed by your institution(with industries and universities abroad) for a span of five years
66
20 LGP10 No: of new courses introduced by your department for a span of five years
1
21 FP1 What is the quantum of revenue generation by your faculty through consultancy
10 L *2.5
22 FP2 What is the quantum of revenue generation by your faculty from preparing and selling case studies
0
23 FP3 How many number of distinguished chair professors your institution has?
1
24 FP4 What is the total inflow from funded research projects by your faculty?
15 L *2.5
25 FP5 What is the quantum your revenue generation 5 L*2.5
277
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst A from conducting seminars, EDP, FDP etc?
26 FP10 (i)What is your staff/student ratio 1:6
FP11 (ii)What is the budget allotted for meeting out the salaries and infrastructure development for your department
168 L *2.5
Rating of the institution in terms of percentage
S.NoMetric
No: Questions (Input variables in fuzzy)
Percentage from 0-100
Inst A
1 CP4 What is your placement percentage on an average per year
50
2 CP5 What is the rate of increase in the no: of on campus recruitment companies visiting your campus compared to the previous year
10
3 CP11 What is your average entrance exam scores on the percentile basis
65
4 IDP14 What percentage of fund is sponsored by your institution on an average to the students to participate in seminars and conferences (co-curricular activities)on the total expenditure incurred
50
5 LGP4 What percentage of your existing students will recommend fresher’s to join
50
6 FP8 What is the increase in students’ strength(in %) in your institution because of the Brand name
0
278
Inputs from Institution A – for rating scale
S.No
MetricNo: Questions (Input variables in fuzzy)
1 CP7 Availability of information online in the your institution’s websiteAbout the institution Studentsfacultyactivities of the departmentadmission details resultsevents organized research undertaken OthersOthersOthersOthers
Score – 10 2 CP6 Computerization of the processes in your institution
Admission details LibraryFaculty database Student database Attendance entry Assessment marks BudgetPurchase processingSalary details OthersOthersOthers
Score – 8
279
S.No
MetricNo: Questions (Input variables in fuzzy)
3 LGP1 Extent of your institution’s alumni participation Active alumni chapters Getting good response in alumni meetingAlumni visits the campus Receiving funds from alumni OthersOthersOthersOthers
Score – 8 4 LGP11 Commitment and loyalty of your faculty
Faculty meets the expectation of the institution
Faculty meets the expectation of the students
Able to take responsibility and achieve
Keeps the required information confidential
Being straightforward in all dimensions
Keeping in line with professional ethics
Others
Others
Others
Others
Score – 10
280
S.No
MetricNo: Questions (Input variables in fuzzy)
5 FP12 Monitoring of resource utilization in your institution
Checking if the financial resources are being spent on time as budgeted
Proper utilization of consumables
Proper utilization of machines
Proper utilization of equipments
Proper utilization of stationeries
Proper utilization of manpower
Others
Others
Others
Others
Score – 10
6 IDP5 Extent to which changes in the curriculum (such as new subject, addition / deletion in the syllabi) required by the
studentsare
incorporated
Score - 8
Suggested in the next BOS meeting Incorporated in the next syllabus revisionIncorporated in the ensuing semester Incorporated immediately OthersOthersOthersOthers
281
S.No
MetricNo: Questions (Input variables in fuzzy)
7 CP12
Admission Criteria followed in your institution
CGPA of undergraduate degree
Reservation quota
Minority basis
Entrance exam
Group Discussion
Personal Interview
Others
Others
Others
Others
Score – 6
8 IDP15 Grading procedure of your students
Tests
Class-group assignments
Library based assignments
Term paper
Case study presentations
Company based case analysis
Experiments in organizations
Field exercises
Others
Others
Others
Others
282
S.No
MetricNo: Questions (Input variables in fuzzy)
Score – 10
9 LGP3 Feedback from business community (recruiters) about your students placed
Students’ retention rate is low
Students are not performing well
More training is needed in the specific subject
Performance is good on the job
Students are able to apply the concepts well
Othe s
Others
Others
Others
Score – 10
10 FP9 Prioritizing expenditure in your institution
Budgeting is based on financial constraints
Budgeting similar to previous financial year
Budgeting based on profit motto
Budgeting as expected by external evaluation committees
Budgeting with respect to market requirement
Others
Others
Others
Others
Score – 4
283
Rating of the institution in terms of rating scale from 1-10, where 1 is
minimum to 10 which is maximum
S.No MetricNo: Questions (Input variables in fuzzy) Rating from 1-10
Inst A 1 CP10 Perceived value of the degree (offered
by your institution) by the MNCs (1 for minimum value to10 for maximum value)
6
2 LGP12 Vision oriented progress of your institution– (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)
4
3 FP6 Requirement of your institution’s MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)
6
4 FP7 Awareness of your institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)
10
284
ANNEXURE 11
ACTUAL VALUES OF THE
INSTITUTION – B (PRIVATE)
Actual values in terms of numbers
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst B
1 CP1 What is the average pay package received by your students
3.54lakh/annum
2 CP2 How many companies are visiting your campus per year for recruitment for the strength of students
45
3 CP3 The average number of times a student needs to attend interview to get placed
3
4 CP9 What is the number of job offers each student gets on an average
2.5
5 CP8 How many books/journals are published by your institute’s publication division
-
6 Computation facility
IDP1 (i) No: computers available for the students 60
IDP2 (ii) No: computational software packages available (like spss, tally etc)
2
7 Library facility IDP3 (i)No: of titles of books available 3024
IDP4 (ii) No: of titles of ejournals available 7500
285
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst B
8 Participation of Dept in professional developmental activities in a year
IDP6 (i)No: of workshops/seminars/conferences conducted by your department
4
IDP7 (ii) No: of R&D projects undertaken per faculty 1
IDP8 (iii)No: of papers published in journal per faculty in your department
-
IDP9 (iv)No: of papers presented in the conference per faculty in your department
0.5
9 IDP10 No: of training days your faculty attends in a year
5 days
10 IDP11 No: of facilities available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..
7
11 IDP12 No: of skill development sessions, your student undergoes in smart classrooms (in terms of days during their course)
9 days
12 IDP13 No: of events your student participates in a year on an average (extra curricular)
5 events
13 Students’ contribution in academics and research
IDP16 What is the average CGPA of your students 7.39
IDP17 No: of journal papers published by your students during their course in a year
-
IDP18 No: of papers presented in conferences by your students during their course in a year
-
14 LGP2 No: of alumni chapters existing in your institution
1
286
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst B
15 LGP5 How many times in a year your institute’s name appears in NEWS ( print/electronic media)
4 times
16 LGP6 No: of professors visits your campus in a year (for assessing collaborative efforts of the campus)
5
17 LGP7 No: of institutions with whom the your institute has associated for offering twinning programmes
2
18 LGP8 No: of industrialists visits your campus in a year (for assessing collaborative efforts of the campus)
23
19 LGP9 No: of MOUs signed by your institution(with industries and universities abroad) for a span of five years
105
20 LGP10 No: of new courses introduced by your department for a span of five years
-
21 FP1 What is the quantum of revenue generation by your faculty through consultancy
5 L*3.3
22 FP2 What is the quantum of revenue generation by your faculty from preparing and selling case studies
0
23 FP3 How many number of distinguished chair professors your institution has?
0
24 FP4 What is the total inflow from funded research projects by your faculty?
10.3 L *3.3
25 FP5 What is the quantum your revenue generation from conducting seminars, EDP, FDP etc?
2L *3.3
287
S.NoMetric
No: Questions (Input variables in fuzzy)
Numerical Values
Inst B
26 FP10 (i)What is your staff/student ratio 1:12
FP11 (ii)What is the budget allotted for meeting out the salaries and infrastructure development for your department
250 L*3.3
Rating of the institution in terms of percentage
S.NoMetric
No: Questions (Input variables in fuzzy)
Percentage from 0-100
Inst B
1 CP4 What is your placement percentage on an average per year
95
2 CP5 What is the rate of increase in the no: of on campus recruitment companies visiting your campus compared to the previous year
20
3 CP11 What is your average entrance exam scores on the percentile basis
42
4 IDP14 What percentage of fund is sponsored by your institution on an average to the students to participate in seminars and conferences (co-curricular activities)on the total expenditure incurred
2
5 LGP4 What percentage of your existing students will recommend fresher’s to join
60
6 FP8 What is the increase in students’ strength(in %) in your institution because of the Brand name
0
288
Inputs from Institution B – for rating scale
S.No Metric No:
Questions (Input variables in fuzzy)
1 CP7 Availability of information online in the your institution’s website About the institution Studentsfaculty activities of the departmentadmission details results events organized research undertaken Others Others Others Others
Score – 10 2 CP6 Computerization of the processes in your institution
Admission details LibrarFaculty database Student database Attendance entry Assessment marks BudgetPurchase processingSalary details Others Others Others
Score – 8 3 LGP1 Extent of your institution’s alumni participation
Active alumni chapters Get ing good response in alumni meetingAlumni visits the campus Receiving funds from alumni Others Others Others Others
Score – 8
289
S.No Metric No:
Questions (Input variables in fuzzy)
4 LGP11 Commitment and loyalty of your faculty Faculty meets the expectation of the institutionFaculty mee s the expectation of the students Able to take responsibility and achieve Keeps the required information confidential Being straightforward in all dimensions Keeping in line with professional ethics Others Others Others Others
Score – 10 5 FP12 Monitoring of resource utilization in your institution
Checking if the financial resources are being spent on time as budgeted Proper utilization of consumables Proper utilization of machines Proper utilization of equipments Prop r utilization of stationeries Proper utilization of manpower Others Others Others Others
Score – 10 6 IDP5 Extent to which changes in the curriculum (such as new subject,
addition / deletion in the syllabi) required by the students are incorporated
Score - 8
Suggested in the next BOS meeting Incorporated in the next syllabus revisionIncorporated in the ensuing semester Incorporated immediately Others Others Others Others
290
S.No Metric No:
Questions (Input variables in fuzzy)
7 CP12 Admission Criteria followed in your institution CGPA of undergraduate degreeReservation quota Minority basis Entrance exam Group Discussion Personal Interview Others Others Others Others
Score – 6 8 IDP15 Grading procedure of your students
Tests Class-group assignments Library based assignments Term paper Case study presentations Company based case analysisExperiments in organizations Field exercises Others Others Others Others
Score – 10 9 LGP3 Feedback from business community (recruiters) about your
students placed Students’ retention rate is low Students are not performing well More training is needed in the specific subjectPerformance is good on the job Students are able to apply the concepts well Others Others Others Others
Score – 10
291
S.No Metric No:
Questions (Input variables in fuzzy)
10 FP9 Prioritizing expenditure in your institution
Budgeting is based on financial constraints Budgeting similar to previous financial year Budgeting based on profit motto Budgeting as expected by external evaluation committeesBudgeting with respect to market requirement Others Others Others Others
Score – 4
Rating of the institution in terms of rating scale from 1-10, where 1 is
minimum to 10 which is maximum
S.No MetricNo: Questions (Input variables in fuzzy)
Rating from 1-10
Inst B 1 CP10 Perceived value of the degree (offered by
your institution) by the MNCs (1 for minimum value to10 for maximum value)
9
2 LGP12 Vision oriented progress of your institution– (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)
10
3 FP6 Requirement of your institution’s MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)
7
4 FP7 Awareness of your institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)
7
292
ANNEXURE 12
EFA RESULTS
Rotated Component Matrix for Customer Perspective
Rotated Component Matrixa
Component
1 2 3 4
V1 .810 .094 .115 .161
V2 .828 .095 .199 .212
V3 .847 .073 .047 .042
V4 .796 .067 .155 .069
V5 .736 .147 .240 .171
V7 .199 .124 .896 .110
V8 .294 .100 .852 .162
V16 .199 .757 -.142 .146
V18 .094 .777 .240 .143
V19 .024 .818 .152 -.028
V20 .281 .250 .003 .777
V21 .117 .001 .262 .852
Extraction Method: Principal Component Analysis.
Rotation Method: Varimax with Kaiser Normalization.
a. Rotation converged in 5 iterations.
293
Rotated Component Matrix for Internal Development Perspective
Rotated Component Matrixa
Component 1 2 3 4 5
V1 .571 -.178 .233 .451 .116V2 .148 .274 .234 .797 .106V3 .145 .025 .122 .858 .003V5 .702 .120 .161 .225 -.102V6 .224 .555 -.038 .549 -.048V7 .136 .704 .184 .133 .074V8 .209 .792 .031 .153 .085V9 .626 .375 .368 .063 .009V10 .635 .172 .151 .384 -.142V13 .553 .470 .262 .114 .174V15 .051 .139 -.211 .593 .445V16 -.018 .207 .101 .165 .809V17 .386 -.178 .203 -.041 .683V18 .592 .263 -.019 .094 .428V19 .809 .109 -.091 -.014 .257V20 .743 .305 .166 .164 .187V21 .520 .453 .326 -.134 .237V22 .113 .388 .507 .037 .431V23 .467 .517 .403 .057 .046V30 .181 .119 .733 .133 .017V31 -.012 .000 .881 .047 .089V36 .281 .176 .463 .054 .057
Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 9 iterations.
294
Rotated Component Matrix for Learning and Growth Perspective
Rotated Component Matrixa
Component1 2 3 4 5 6
V1 .822 .101 .097 .091 .235 -.022V2 .730 .124 .025 .009 .224 .362V3 .815 .182 .190 .085 -.125 .027V4 .655 .074 -.058 -.042 .176 .003V5 .078 .112 .235 .811 -.043 -.024V6 -.086 -.028 .041 .759 .045 .254V7 -.014 .044 .135 -.022 -.023 .873V8 .313 -.023 -.014 .221 .247 .607V9 .311 .369 .221 .342 -.419 .221V10 -.048 .432 -.205 .403 .132 .456V11 .339 .333 .097 .472 .461 -.093V12 .300 .372 .321 .529 .209 -.133V13 .070 .755 .224 .210 .230 .109V14 .231 .779 .108 -.041 -.027 -.038V15 .120 .674 .278 .100 .243 .046V16 .017 .209 .845 .155 -.018 .056V17 .120 .068 .752 .232 .149 -.103V20 .059 .213 .762 -.018 .159 .178V22 .124 .286 .103 -.014 .660 .070V23 .312 .053 .215 .108 .732 .286V24 .531 .102 .114 .106 .579 .007Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 6 iterations.
295
Rotated Component Matrix for Financial Perspective
Rotated Component Matrixa
Component 1 2 3
V1 .120 .533 .051V2 .582 .472 -.033V4 .261 .121 .578V5 .694 .010 .076V6 .733 .157 .054V7 .439 -.095 .180V8 .243 .039 .423V9 .301 .381 .451V10 .264 .281 .334V11 .706 -.018 .253V12 .746 -.127 .329V13 .732 -.043 .207V14 .147 -.177 .696V15 .030 .037 .701V16 .160 .281 .641V17 .444 .405 .111V18 .503 .225 .297V19 .153 .121 .714V21 -.363 .707 .066V22 -.047 .253 .228V23 .202 .671 .025V24 .294 .538 .025V25 -.166 .773 .204V26 -.102 .708 .048Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.a. Rotation converged in 5 iterations.