annexure 1 questionnaire 1 department of management...

216

ANNEXURE 1

QUESTIONNAIRE 1

DEPARTMENT OF MANAGEMENT STUDIES

ANNA UNIVERSITY CHENNAI, CHENNAI 600 025

Dear Respondent,

We are conducting a survey to determine the important objectives in the determination of measures and metrics for management institutions. These metrics which will be the key performance indicators will help in arriving at the balanced scorecard of the institutions. The performance measurement in this context is to include all the activities to ensure that objectives are consistently being met in an effective and efficient manner. Hence this survey is done to identify the significant objectives.

This survey is conducted as a part of doctoral level research programme. Your esteemed opinion will help in successful completion of the study. You are kindly requested to rate the importance that you would like to assign to each objective in the determination of the respective perspective.

We assure you that your valued opinion gathered in this questionnaire will be kept confidential.

Thanking you for your valuable response and time.

Umayal Karpagam PL, Research Scholar

Dept of Management Studies,

Anna University Chennai

217

Instructions

1. Kindly rate the importance of the objective with respect to that

corresponding perspective on a 1-10 scale(1-most important,

10-least important)

2. Also kindly fill in any objective which you think is important

for that perspective.

Customer Perspective

S.No. Objective Rating Score

1. Attract high quality students

2. Admitting quality students

3 Enhance the quality of students

4 Retain high quality students

5 Appreciating high quality students

6 Produce high quality students

7 Ease of acceptance of students

8 Effective student placement

9 Students satisfaction

10 Employer community satisfaction

11 Faculty satisfaction

12 Alumni satisfaction

13 Satisfaction of parent community

14 Academic distinction

15 Quality contributions to research community

16 Teaching quality

218

S.

No. Objective

Rating

Score

17 Integrative curriculum

18 Teaching focus

19 Teaching and curriculum innovations

20 Course scheduling at flexible timings

21 Offering requested course

22 Offering multiple specialization

23 Relevance with business community needs

24 Developing relationships with the business community

25 Quality of academic service to the community(other

than business)

26 Cost worthiness – value addition

27 Reputation of program

28 External visibility

29 Contribution to the business school

30 Quality of support services

31 Encouraging capable students for continuous learning

32 Good civilian

Any others

219

Internal Development Perspective

S.No.

Objective Rating score

1 Excellent teaching

2 Excellence in developing learning and learning skills

3 Providing up to date teaching-learning facilities

4 Implementation of latest application of information technology

5 Innovative and upgraded curriculum

6 Quality faculty

7 Quality of the learning process

8 Worthiness of faculty

9 Production efficiency

10 Effective student services

11 Ability to change

12 Collaborative relationship

13 Positioning of school

Any others

220

Learning and Growth Perspective

S.

No.Objective

Rating

Score

1 Faculty development

2 Use of technology

3 Teaching/learning innovations

4 Program and curricular innovations/ improvement

5 Pedagogy enhancement

6 Learning through internet

7 Value added learning

8 Adequate physical facilities

9 Mission oriented progress

10 Resource management

11 Organizational citizenship

Any others

221

Financial Perspective

S.No. Objective Rating Score

1 Building endowment 2 Increased grants and contracts 3 Develop revenue streams 4 Profitable program mix 5 Executive education 6 Enhance teaching productivity 7 Encouraging chairs and professorships 8 Revise salaries to retain and attract quality faculty 9 Allot adequate budget for faculty development 10 To be financially sound 11 Responsible stewardship 12 Success of B-School 13 Prosperity of the institution 14 Survival of the institution 15 Enriching alumni relations 16 Establishing industry/business partnerships 17 Conducting service programs 18 Reputed for its extraordinary knowledge base 19 Contributions of faculty to public and relevant

community 20 Maintaining accreditation 21 Cost focus 22 Revenue focus 23 Training and development focus

Any others

222

Demographic Details

1. Name : __________________________

2. Age : _____________ Years

3. Sex : Gentleman Lady

4. Designation : __________________________

5. Institution Name : __________________________

6. Address (Off) : __________________________

__________________________

Address (Res) : __________________________

__________________________

__________________________

(Signature)

Thank you once again for your valuable response

223

ANNEXURE 2

QUESTIONNAIRE 2

DEPARTMENT OF MANAGEMENT STUDIES ANNA UNIVERSITY CHENNAI, CHENNAI 600 025

Dear Respondent,

We are conducting a survey to determine the important measures

for the respective objectives in the determination of metrics for management

institutions. These metrics will help in arriving at the balanced scorecard of

the institutions. This survey is conducted as a part of doctoral level research

programme. Your esteemed opinion will help in successful completion of the

study. You are kindly requested to rate the importance that you would like to

assign to each measure under the objective in the determination of the

respective perspective.

We assure you that your valued opinion gathered in this

questionnaire will be kept confidential.


Umayal Karpagam PL, Research Scholar Dept. of Management Studies

Anna University Chennai

224

Instructions

Rate the importance of the measure with respect to that

corresponding objective on a 1-10 scale (1-most important, 10-least

important)


S.No. Objective Measures Rating

Score 1. Attract high

quality studentsNumber of quality students

Students turnover ratio Applications to programs Percentage admitted Percentage of students passing out in the stipulated time GMAT,GPA and work experience Test score for entering fresh men/transfers Market share Students nativity Percentage of undergraduates selecting business as major. Minority in enrollment

2 Enhance the quality of students

Quality of teaching

Conducting assessment tests Student Portfolios GPA attained continuously Incorporating technology into curriculum

3 Appreciating high quality students

Competing ability of students in both internal and external competitions for recognition opportunities

225


Score 4 Produce high

quality students Quality and appropriateness of each graduate's potential (Knowledge, skills and abilities) Number of students requested for niche or unique offering of courses as well as for regular courses. Quality and timeliness of placements Eg: % of graduates employed within one year, % of graduates going for further study within one year Positions held by graduates in the course of their professional career(quality of alumni success) Initial salaries at the time of placement Number of quality of all campus recruitersNumber of jobs offered per student. Salary growth over a period of time.

5 Effective student placement

Number of companies recruiting on campus & graduates recruited by reputed firms. Number of offers made by employees Average initial salaries Ease and timeliness of placement of graduates eg: % of students with job offer at graduation, percentage employed 3 months from graduation. performance of graduates Number of requests for interviews from companies Survey of prospective employers Requirement of employers Employers category Internship programs

226


Score 6 Students

satisfaction Perceived rate value of the degree

Ability to get admitted to needed courses Ease of getting placement Academic environment Focus group reviews Number of positive and negative feedback received during the course of study in the suggestion box. Percentage of students quitting because of dissatisfaction Students appraisal of faculty Graduate exit survey Student survey of satisfaction during their period of stay Survey on assessing the counseling processStudents retention rate Perceived value of degree received Alumni retroactive ratings of their experiences

7 Employer community satisfaction

Employer survey rating about graduates' effectiveness

Ranking of graduates across competing programsAbility of grades to move up after receiving job offer Relevance of management degree/diploma programs Contribution to business community No. of faculty involved in business community service

227


Score Trends in recruiter visits/return visits Trends in corporate giving(CSR to institutions)Perception surveys Student employment rates Support of programs and initiatives from business community

8 Academic distinction

Quality of students admitted-GPAs, SAT/ACT, TANCET/MAT/CAT etc. Quality of faculty % of faculty who have PhD Retention rates of students Exit interviews Placement record of students Student’s academic performance No. of students approaching No. of graduates produced Self-evaluation reports

9 Quality contributions to research community

Faculty publications

Academic capitalism - Consulting work Academic capitalism- Internal and external research grants Technical paper presentations

10 Teaching quality Appraisal of teaching skills by students Faculty available round the clock Student assessment about faculty concern for knowledge updation Corporate evaluation of curriculum Qualifications of faculty Alumni evaluations of faculty and curriculum

228

S.No.

Objective Measures Rating Score

Importance to upgrading teaching practices

Editorships

Succeeding in professional exam

11 Integrative curriculum

Ability of graduates to interrelate concepts

Integration of modern teaching learning practices.

12 Teaching focus Student teacher ratios

Awards and recognition for good teaching

% of budget allotted for faculty development

13 Teaching and curriculum innovations

Style of teaching- classroom, case study, GD, experimental etc.

Quality of advising and mentoring

Program growth-curriculum and syllabus refinement

Program innovations- inspiring non traditional customer.

229


S.No. Objective Measures RatingScore

1 Excellent teaching

Student satisfaction

Employer satisfaction

Enhancement of faculty skills over a period of time.

Application of latest technology

Recognition of faculty from outsiders

Best teacher awards

Number of successful graduates

Placement of graduates

Course evaluations

Peer group assessment

Outsider reviews

2 Excellence in developing learning and learning skills

National scores

Exam scores

Portfolios – review of application of student learning skills

Expert reviews during recruitment and internships

Grade point standards

Use of seminars

Placement rates

Pass rates on professional exams

Quantitative, communication and learning and organizing skills

230

S.No.

Objective Measures RatingScore

Testimony of professors in completing the courses with both theoretical and practical relevance

Student assessment on holistic perspective

Reputation of recruiters

Successful performance of graduates in their career

3 Providing up to date teaching-learning facilities

Exploring innovative methodology

Computation and library facilities

Presentation capabilities

4 Innovative and upgradedcurriculum

No. of new courses developed

Degree of innovation

No. of new initiatives implemented

Employer satisfaction with upgraded curriculum

Degree to which curriculum is up-to-date with commercial trends

Research contribution of faculty(papers, patents, technology transfer)

Regular feedback from recruiters, alumni, and prospective students

Ability of internationalization of degree program

231


Score International exchange programs established and used(MOUs) Reviews by advisory boards Accreditation Periodic review of each program Number of faculty in the specialized area Number of other schools offering the same program

5 Quality faculty Faculty credentials (eg: % of lecturers holding doctoral degree or equivalent, % of lecturers holding academic positions) Faculty development plans Faculty Appraisals (eg: Student opinions on lecturer teaching efficiency) Endowments/ Professional chairs

6 Quality of the learning process

Staff-student ratio

Number of student activities/projects against total students Number of national and international awards related to the learning process (eg. smart class room)

7 Worthiness of faculty

Faculty development outcomes

Changing classes resulting in new research Contacts with business and industry Utilization rate of multimedia in classroom

8 Production efficiency

Graduating in stipulated time/graduating after the maximum period of time Teaching load policy management

Teaching costs/student Administrative costs/student Learning cost as a percentage of total budget Utilization of assets

232

Learning And Growth Perspective

S.No.

Objective Measures RatingScore

1 Faculty development

Self-appraisal

Extent of importance of faculty development

Expenses for teaching enhancement

Expenses for upgrading the program

Faculty evaluations by students/chairs

No. and quality of presentations/publications/papers/grants

Honors and awards received

Assessments of teaching skills (confidential reports)

Participation rate of faculty in professional development activities

Funding level for faculty ( physical resources, research etc)

No. of training days/faculty

Practical applications in teaching

Staff satisfaction index in staff survey

2 Use of technology Number of activities undertaken

Awards received for new technology introduction

Student and faculty satisfaction

Notice in local and national media

Extent of application of technology in courses

Rate of acceptance of new technology

Expenditures on hardware and software for new technology

233


Score Acquisition of databases and packages Distance learning through video conferencing/multimedia

3 Teaching/learning innovations

Number of innovations incorporated into class room, eg: Number of teaching innovation projects Degree to which newest technology is integrated into instructional delivery eg: Number of courses incorporating new technology Implementation of alternatives to traditional lecture/discussion classes Value-added measures for particular sections/classes Adequacy of resources provided to motivators and experimenters

4 Program and curricular innovations/ improvement

Rate of introduction of new programs

Extent of curriculum revision, eg: Number of curriculum revisions in last five years. Reports of continuous improvement committees

5 Adequate physical facilities

Class room facilities for enhancing management skills Computing facilities to faculty and students Access to library resources Proportion of funds for improved facilities Types of physical resources Possible application of physical resources Promptness of service, replace and maintain equipments

234



1 Increased grants and contracts

No. and amount of grants from external agencies

Contributions from private sources

2 Develop revenue streams

Revenue from executive development program

Revenue from general program

Non tuition revenues as % of annual budget

% of alumni contributions

total revenue/costs

3 Revise salaries to retain and attract quality faculty

Salaries relative to peer group

Distinguished chairs

Faculty satisfaction

Faculty turnover rate

4 To be financially sound

Balanced budgets

Growth in fund raising

Satisfaction of employees in terms of financials

Funds totally accountable and transparent

Extent to which budget allocations support all essential requirements

Successful implementation of budgets

5 Responsible stewardship

No scandals- rational, sensible spending policies and procedures

Effective monitoring of resource utilization

235


Prioritizing essential expenditure

Degree to which expenditures are essential

Nominal tuition fee

Cost per student relative to peers

6 Success of B-School

Rate of annual increase to cash reserves

Rate of increase in no. of employees to students

Rate of increase in annual faculty/student ratio

Demand for B-school in the market

Rate of increase in generation of student credit hours

7 Survival of the institution

Ease of students placement

Positive cash flow

Enrollment trend

Spending relative to budget

8 Revenue focus % of total income per total operating expense

Note: Any other measure you feel is left out and is significant under any

of the objectives in any of the perspective please mention here -

____________________________________________________

236

Demographic Details

4. Name : __________________________

5. Age : _____________ Years


4. Designation : __________________________

5. Institution Name : __________________________

6. Address (Off) : __________________________

__________________________

(Signature)


237

ANNEXURE 3

QUESTIONNAIRE (Q3)-CUSTOMER PERSPECTIVE


ANNA UNIVERSITY, CHENNAI 600 025

Dear Respondent,

We are conducting a survey to determine the influence of different variables involved in the performance of management institutions from customer perspective.

Performance of the institution based on balanced scorecard is studied from the four perspectives namely customer perspective, internal development perspective, learning and growth perspective and financial perspective.

Institution here refers to a stand alone B school or a management department in a college/University.

This survey is conducted as a part of doctoral level research programme. Your esteemed opinion will help in successful completion of the study. We assure you that your valued opinion gathered in this questionnaire will be kept confidential.



Dept. of Management Studies, Anna University Chennai

238

Instructions for filling up the questionnaire

What according to you is the influence of the following variables on

the performance of an Institution? You are requested to kindly give your

opinion on a six point rating scale as given below.

1 2 3 4 5 6

Very low Influence

Low Influence

ModeratelyLow Influence

ModeratelyHigh Influence

High Influence

VeryHigh Influence

VL L ML MH H VH

Note : 1 indicates that the influence of the variable on the performance of

the institution is very low&6 indicates that influence is very high

S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

Eg: Faculty style of teaching

(Please tick in one of the box your answer)

1 Ease of Placement

2 No. of companies visiting for campus recruitment

3 Pay package offered by employers

4 Percentage placement of students

5 Rate of increase in on campus recruitment companies

6 Recruitment much before final exams

7 No. of jobs per student

8 No. of MNC jobs students get

9 Employer satisfaction of students

10 Alumni holding high positions in corporate

239

S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

11 Qualified faculty more than required number of faculty on rolls

12 Innovation in teaching

13 Professional credentials of faculty

14 Presentations in conferences

15 Publication in journals

16 Publication of books

17 Faculty with industry experience

18 Online information dissemination

19 Automated processes of the institution (ERP solutions)

20 Admission criteria[GD / PI]

21 Higher cut off for entry [CAT score]

22 Enrolment trend

23 Multi cultural ambience

24 Perceived value of degree

25 Demographic location of institution

26 Transparent administration

27 Customer focused environment

28 Availability of top management for contact

29 Corporate CEOs in Board

30 Quality of faculty

31 Financial support for co-curricular and extra curricular activities for students

32 Student-teacher ratio

240

Demographic Details

1. Name : __________________________

2. Age : ______ years


4. Category (Please tick any one)

a Student

b Faculty

c Employer

d Public

5. Name of Institution / Organization: __________________

(Signature)


241

ANNEXURE 4

QUESTIONNAIRE (Q4)- INTERNAL DEVELOPMENT

PERSPECTIVE



Dear Respondent,

We are conducting a survey to determine the influence of different

variables involved in the performance of management institutions internal

development perspective.

Performance of the institution based on balanced scorecard is

studied from the four perspectives namely customer perspective, internal

development perspective, learning and growth perspective and financial

perspective.

Institution here refers to a stand alone B school or a management

department in a college/University.

This survey is conducted as a part of doctoral level research


study. We assure you that your valued opinion gathered in this questionnaire

will be kept confidential.




242





1 2 3 4 5 6

Very low Influence

Low Influence



High Influence

VeryHigh Influence

VL L ML MH H VH

Note: 1 indicates that the influence of the variable on the performance of


S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

Eg: Satisfaction


1 Student satisfaction

2 Co curricular activities participation by students

3 Extra Curricular activities participation by students

4 Student assessing Faculty

5 Student feedback on curriculum

6 MDP, FDP conducted

7 Training for faculty

8 Faculty empowerment

9 Industrial connectivity

10 Faculty satisfaction

243

S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

11 Peer appraisal

12 Mentoring of students

13 Modern Teaching methodology

14 Self appraisal

15 Faculty appraisal by senior professors

16 Academic pressure on the students

17 Continuous assessment of students

18 Corporate evaluation of curriculum

19 Computational facilities

20 Library

21 Educational technology tools

22 Student professional bodies

23 Industrial visits

24 Out bound training for students

25 Examination system

26 Practical orientation in teaching

27 Compulsory internship

28 Educational tour to foreign countries

29 WiFi campus

30 Smart class rooms

31 Student activity centre

32 Sports facility

33 Communication labs

34 Creativity encouraged/ mistakes tolerated

35 Continuous Follow up by administrators

36 No red tapism

37 Students graduating in stipulated time

38 Optimum teaching load

244

Demographic Details

1. Name : __________________________

2. Age : ______ years



a Student

b Faculty

c Director of B School

5. Name of Institution / Organization: __________________

(Signature)


245

ANNEXURE 5

QUESTIONNAIRE (Q5) - LEARNING AND GROWTH

PERSPECTIVE



Dear Respondent,


variables involved in the performance of management institutions learning

growth perspective.




perspective.

Institution here refers to a standalone B school or a management









246





1 2 3 4 5 6

Very low Influence

Low Influence



High Influence

VeryHigh Influence

VL L ML MH H VH

Note: 1 indicates that the influence of the variable on the performance of


S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

Eg: Acceptance of new technology


1 Alumni Network

2 Performance of students on job

3 No. of alumni chapters

4 Students recommending fresher to join

5 Exposure of faculties to Universities abroad

6 Research focus

7 Commitment and loyalty of faculty

8 Vision and dissemination

9 No. of new programs

247

S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

10 Infrastructure development

11 MoUs with Industries

12 MoUs with Universities abroad

13 Utility of e-resources

14 Frequency of Syllabus revision

15 Accreditations

16 Visit of foreign Professors

17 Twinning programs

18 Clear cut road map

19 Students friendly campus

20 Industrialists frequent visit to campus

21 Compulsory residential program

22 Visionary zeal

23 Benchmarking

24 Media support

25 Frequent review meeting

248

Demographic Details

1. Name : __________________________

2. Age : ______ years



a Director of B School

b Professor

c Educational Administrator

5. Name of Institution / Organization: _________________

(Signature)


249

ANNEXURE 6

QUESTIONNAIRE(Q6) - FINANCIAL PERSPECTIVE



Dear Respondent,


variables involved in the performance of management institutions financial

perspective.




perspective.

Institution here refers to a standalone B school or a management









250





1 2 3 4 5 6

Very low Influence

Low Influence



High Influence

VeryHigh Influence

VL L ML MH H VH

Note : 1 indicates that the influence of the variable on the performance of


S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

Eg:


1 Fees paid by students

2 Funding by alumni

3 Executive development programs

4 Expenditure towards salary paid

5 Revenue generation by faculty thro’

consultancy, etc

6 Expenditure towards case study preparation

7 Budget based expenditure

8 Cost per Revenue

251

S.No Variables

Rating

1 2 3 4 5 6

VL L ML MH H VH

9 Government funds to the institution

10 Private funds to the institution

11 Funded research projects

12 Consultancy cell

13 Distinguished Chairs

14 Expenditure per student

15 Staff/student Ratio

16 Asset utilization

17 Out sourcing

18 Austerity measures

19 Capital / Recurring expenditure ratio

20 LEED certified campus

21 Total Students strength

22 Ploughing back all the excess (Investing the

profit after all expenditures)

23 Corpus fund

24 Institutional funding for faculty development

25 Demand for MBA in the market

26 Awareness of the institution in the market

252

Demographic Details

1. Name : __________________________

2. Age : ______ years



a Director of B School

b Finance Auditor

c Professor

d Management of a Private B School

5. Name of Institution / Organization: _______________________

(Signature)


253

ANNEXURE 7

QUESTIONNAIRE (Q7)



Dear Respondent,

We are conducting an expert opinion survey to determine the

performance of management institution from all perspectives of balanced

scorecard namely customer perspective, internal development perspective,

learning and growth perspective and financial perspective. All combination of

objectives based on an orthogonal array table are presented below.







Dept of Management Studies, Anna University Chennai

254


Based on your opinion, kindly suggest what will be the performance

of the institution on a percentage scale of 0-100 for the following

combinations of objectives with three levels of performance as low, medium

and high.


Combinations Objective1

(Effective

Placement)

Objective2

(Standardized

Process)

Objective3

(Students’

Delight)

Objective4

(Quality of

Students)

Performance of

the institution on

a percentage

scale of 0-100

1 Low Low Low Low

2 Low Medium Medium Medium

3 Low High High High

4 Medium Low Medium High

5 Medium Medium High Low

6 Medium High Low Medium

7 High Low High Medium

8 High Medium Low High

9 High High Medium Low

255


Combinations

Obiective1

( Teaching learning process )

Obiective2

(Faculty Development)

Obiective3

(Students’ Skills

Development)

Obiective4

(Students’ Participation)

Obiective5

(Academic Rigour)

Performance of the

institution on a

percentage scale of 0-

100

1 Low Low Low Low Low

2 Low Low Medium Medium Medium

3 Low Low High High High

4 Low Medium Low Low Medium

5 Low Medium Medium Medium High

6 Low Medium High High Low

7 Low High Low Medium Low

8 Low High Medium High Medium

9 Low High High Low High

10 Medium Low Low High High

11 Medium Low Medium Low Low

12 Medium Low High Medium Medium

13 Medium Medium Low Medium High

14 Medium Medium Medium High Low

15 Medium Medium High Low Medium

16 Medium High Low High Medium

17 Medium High Medium Low High

18 Medium High High Medium Low

256

Learning and Growth Perspective

Combinations Objective1

(Systematic support for

feedback mechanism)

Objective2

(Collaborative Efforts)

Objective3

(Academic Up

gradation)

Objective4

(Enhancing Institutional

Strength)

Performance of the institution on a percentage scale

of 0-100

1 Low Low Low Low

2 Low Medium Medium Medium

3 Low High High High

4 Medium Low Medium High

5 Medium Medium High Low

6 Medium High Low Medium

7 High Low High Medium

8 High Medium Low High

9 High High Medium Low


Combinations

Objective1

(Revenue Generation)

Objective2

(Brand of B school)

Objective3

(Effective Stewardship)

Performance of the institution on a

percentage scale of 0-100

1 Low Low Low

2 Low Medium Medium

3 Low High High

4 Medium Low Medium

5 Medium Medium High

6 Medium High Low

7 High Low High

8 High Medium Low

9 High High Medium

257

ANNEXURE 8

QUESTIONNAIRE (Q8)



Dear Respondent,

We are conducting an opinion survey among experts to determine

the range for different metrics for assessing the performance of management

institutions from the four perspectives of balanced scorecard namely

customer perspective, internal development perspective, learning and growth

perspective and financial perspective.








258


Based on your opinion, kindly suggest what should be the range for the

following measures in terms of numbers in order to remark on the

performance of institution as low, medium and high

S.No Metrics Range

Low Medium High

Ex.1 How much revenue must be generated by the faculty per year from consultancy?

10000-25000

25000 – 1,25,000

Above 1,25,000

1 What should be optimum pay package received by the students?

2 How many companies should visit the campus for the strength of 60 students?

3 How many attempts a student should appear to get a job?

4 What should be the number of job offers a student should get?

5 How many books/journals should be published by the institute’s own publication division?

6 Computation facility

(i) No: computers that should be available for a strength of 60 students

(ii) No: computational software packages should be available (like SPSS, Tally etc)

7 Library facility

(i)No: of titles of books should be available

(ii) No: of titles of ejournals should be available

259

S.No Metrics Range

Low Medium High

8 Participation of Dept in professional developmental activities in a year

(i)No: of workshops/seminars/conferences to be conducted by the department

(ii) No: of R&D projects to be undertaken by the department (ongoing) per faculty

(iii)No: of papers to be published in journal per faculty in the department

(iv)No: of papers to be presented in the conference per faculty in the department

9 No: of training days each faculty should attend in a year

10 No: of facilities that should be available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..

11 No: of skill development sessions, a student has to undergo in smart classrooms (in terms of days during their course)

12 No: of events a student should participate in a year (extra curricular)

13 Students’ contribution in academicsand research

What should be the average performance of the students (CGPA)

For the students’ strength of 60, what should be the no: of journal papers published during their course

For the students’ strength of 60, what should be the no: of papers presented in conferences during their course

14 No: of alumni chapters that should exist

15 How many times in a year a institute’s name should appear in NEWS ( print/electronic media)

260

S.No Metrics Range

Low Medium High

16 No: of professors should visit the campus in a year (for assessing the collaborative efforts)

17 No: of institutions with whom the institute has associated for offering twinning programmes

18 No: of industrialists should visit the campus in a year (for assessing the collaborative efforts)

19 No: of MOUs should be signed (with industries and universities abroad) for a span of five years

20 No: of new courses to be introduced for a span of five years

21 For faculty strength of 50, what should be the quantum of revenue generation through consultancy?

22 For faculty strength of 50, what should be the quantum of revenue generation from preparing and selling case studies?

23 How many number of distinguished chair professors an institution should have?

24 What should be the total inflow from funded research projects for faculty strength of 50?

25 For faculty strength of 50, what should be the quantum of revenue generation from conducting seminars, EDP, FDP etc?

26 (i) Staff/student ratio

(ii) What should be the budget allotted for meeting out the salaries and infrastructure development of the department?

261


following measures in terms of percentage from 0-100 in order to remark

the performance of institution as low, medium and high

S.No Metrics Range

Low Medium High

Ex.1 What should be the pass percentage? 0-40 41-80 81-100

1 What should be the placement percentage?

2 What should be the optimum rate of increase in the

no: of on campus recruitment companies visiting

campus compared to the previous year?

3 What should be the entrance exam scores on the

percentile basis?

4 Percentage of funding (of student’s total

expenditure) made available to students to

participate in seminars and conferences (co-

curricular activities)?

5 What percentage of existing students should

recommend fresher’s to join?

6 What percentage of students’ strength can be

increased using the Brand name of the institution?

262


following measures in terms of rating scale from 1-10, where 1 is the

minimum and 10 is the maximum in order to remark the performance of

the institution as low, medium and high

S. No Metrics Range

Low Medium High

Ex. 1 Perceived value of student’s satisfaction on the institution

1-3 4-7 8-10

1 Availability of information online in the website - about the institution, students, faculty, activities of the department, admission details, results, events organized, research undertaken etc..(scale starts from1, if least information is available to 10 if all information is available)

2 Computerization of all the processes – likeadmission,library, faculty database, student database, attendance entry, assessment marks, budget, purchase processing, salary details etc… (scale starts from1, if computerization is the minimum to 10 if maximum processes are computerized)

3 Perceived value of the degree by the MNCs (1 for minimum value to10 for maximum value)

4 Admission criteria – (1 if evaluation is only based on CGPA to 10 if it is based on inclusive of all the above said components)

Hierarchical scaling - CGPA of undergraduate degree, reservation quota, minority basis, entrance exam, group discussion, personal interview etc

263

S. No Metrics Range

Low Medium High

5 Extent to which changes in the curriculum (such as new subject, addition / deletion in the syllabi) required by the students are incorporated – (from 1 if changes are at very slow pace to 10 if immediately reflected)

Hierarchical scaling – Suggesting in the next BOS, incorporating in next syllabus revision, incorporating in the ensuring semester, incorporating immediately

6 Grading procedure of students (1 if evaluation is only based on classroom teaching to 10 if it is based inclusive of external assignments)

Hierarchical scaling - Tests, class –group assignments, library based assignment, term paper, case study presentations, company based case analysis, experiments in organizations, field exercises etc

7 Extent of alumni participation- likealumni chapters, response in alumni meeting, alumni visiting the campus, alumni funding etc.. (1 for minimum participation to 10 for maximum participation)

8 Feedback from business community (recruiters) about the student placed –(from1 for negative feedback to 10 for the best feedback)

Hierarchical scaling - like the students retention rate is low, not performing well, more training is needed in a specific subject, performance is good on the job, students are able to apply the concepts well etc

264

S. No Metrics Range

Low Medium High

9 Commitment and loyalty of faculty – like if the faculty meets the expectation of the institution and the students, able to take responsibility and achieve, keeps the required information confidential, being straightforward in all dimensions, keeping in line with professional ethics etc. (1 for minimum to 10 for maximum)

10 Vision oriented progress – (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)

11 Requirement of MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)

12 Awareness of the institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)

13 Prioritizing expenditure to maintain optimum Capital / Recurring expenditure ratio -(1if budget does not serve the purpose of market requirement to 10 if budget serves the purpose of market requirement)

Hierarchical scaling- if budgeting is based on financial constraints, budgeting similar to previous financial year, budgeting based on profit motto, budgeting as expected by external evaluation committees, market requirement etc.

265

S. No Metrics Range

Low Medium High

14 Monitoring of resource utilization to ensure optimum expenditure towards a student– checking if the financial resources are being spent on time as budgeted, proper utilization of consumables, machines, equipments, stationeries, manpower etc(1 if monitoring is minimum to 10 if monitoring is maximum)

266

ANNEXURE 9

QUESTIONNAIRE (Q9)



Dear Respondent,

We have designed a balanced scorecard to assess the performance

of management institutions. We are trying to implement this framework in

your institution to assess the performance.

This is done as a part of doctoral level research programme. Your

esteemed cooperation will help in successful completion of the study. We

assure you that your valued information gathered in this questionnaire will be

kept confidential.




267

Instructions for filling up the details

Kindly give us the actual values for the following measures in terms of numbers in order to assess the performance of your institution.

S.No Metrics Numerical Values

1 What is the average pay package received by

your students

2 How many companies are visiting your campus

per year for recruitment for the strength of

students

3 The average number of times a student needs to

attend interview to get placed

4 What is the number of job offers each student

gets on an average

5 How many books/journals are published by

your institute’s publication division


(i) No: computers available for the students

(ii) No: computational software packages

available (like spss, tally etc)

7 Library facility

(i)No: of titles of books available

(ii) No: of titles of ejournals available

268



(i)No: of workshops/seminars/conferences conducted by your department

(ii) No: of R&D projects undertaken per faculty

(iii)No: of papers published in journal per faculty in your department

(iv)No: of papers presented in the conference per faculty in your department

9 No: of training days your faculty attends in a year

10 No: of facilities available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..

11 No: of skill development sessions, your student undergoes in smart classrooms (in terms of days during their course)

12 No: of events your student participates in a year on an average (extra curricular)

13 Students’ contribution in academics and research

What is the average CGPA of your students

No: of journal papers published by your students during their course in a year

No: of papers presented in conferences by your students during their course in a year

14 No: of alumni chapters existing in your institution

269


15 How many times in a year your institute’s name appears in NEWS ( print/electronic media)

16 No: of professors visits your campus in a year (for assessing collaborative efforts of the campus)

17 No: of institutions with whom the your institute has associated for offering twinning programmes

18 No: of industrialists visits your campus in a year (for assessing collaborative efforts of the campus)

19 No: of MOUs signed by your institution(with industries and universities abroad) for a span of five years

20 No: of new courses introduced by your department for a span of five years

21 What is the quantum of revenue generation by your faculty through consultancy

22 What is the quantum of revenue generation by your faculty from preparing and selling case studies

23 How many number of distinguished chair professors your institution has?

24 What is the total inflow from funded research projects by your faculty?

25 What is the quantum your revenue generation from conducting seminars, EDP, FDP etc?

26 (i)What is your staff/student ratio (ii)What is the budget allotted for meeting out the salaries and infrastructure development for your department

270

Kindly rate your institution in terms of percentage in order to assess the

performance of your institution.

S.No MetricsPercentage from

0-100

1 What is your placement percentage on an

average per year

2 What is the rate of increase in the no: of on

campus recruitment companies visiting your

campus compared to the previous year

3 What is your average entrance exam scores on

the percentile basis

4 What percentage of fund is sponsored by your

institution on an average to the students to

participate in seminars and conferences (co-

curricular activities)on the total expenditure

incurred

5 What percentage of your existing students will

recommend fresher’s to join

6 What is the increase in students’ strength(in %)

in your institution because of the Brand name

271

Kindly make a tick mark in the checkbook against the following listings whichever is available or relevant or practiced in your institution for each item in order to assess the performance of your institution. If anything else apart from this listing is being practiced or available kindly include in this.

S.No Metrics1 Availability of information online in the your institution’s website

About the institution Studentsfacultyactivities of the departmentadmission details resultsevents organized research undertaken OthersOthersOthersOthers

2 Computerization of the processes in your institution

Admission details Library

Faculty database Student database Attendance entry

Assessment marks BudgetPurchase processing

Salary details OthersOthers

Others

272

S.No Metrics3 Extent of your institution’s alumni participation

Active alumni chapters Getting good response in alumni meetingAlumni visits the campus

Receiving funds from alumni OthersOthers

OthersOthers

4 Commitment and loyalty of your facultyFaculty meets the expectation of the institutionFaculty meets the expectation of the studentsAble to take responsibility and achieveKeeps the required information confidentialBeing straightforward in all dimensionsKeeping in line with professional ethicsOthersOthersOthersOthers

5 Monitoring of resource utilization in your institution Checking if the financial resources are being spent on time as budgeted Proper utilization of consumablesProper utilization of machinesProper utilization of equipmentsProper utilization of stationeriesProper utilization of manpowerOthersOthersOthersOthers

6 Extent to which changes in the curriculum (such as new subject, addition / deletion in the syllabi) required by the students are incorporated

Suggested in the next BOS meetingIncorporated in the next syllabus revisionIncorporated in the ensuing semesterIncorporated immediatelyOthersOthersOthersOthers

273

S.No Metrics7 Admission Criteria followed in your institution

CGPA of undergraduate degreeReservation quotaMinority basisEntrance examGroup DiscussionPersonal InterviewOthersOthersOthersOthers

Kindly rate your institution in terms of rating scale from 1-10, where 1 is

minimum to 10 which is maximum in order to assess the performance of

your institution.

S.No Metrics Rating from 1-10

1 Perceived value of the degree (offered by your institution) by the MNCs (1 for minimum value to10 for maximum value)

2 Vision oriented progress of your institution– (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)

3 Requirement of your institution’s MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)

4 Awareness of your institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)

274

ANNEXURE 10

ACTUAL VALUES OF THE INSTITUTION – A

(GOVERNMENT)

Actual values in terms of numbers

S.NoMetric

No: Questions (Input variables in fuzzy)

Numerical Values

Inst A

1 CP1 What is the average pay package received by your students

3.6lakh/annum

2 CP2 How many companies are visiting your campus per year for recruitment for the strength of students

10

3 CP3 The average number of times a student needs to attend interview to get placed

3

4 CP9 What is the number of job offers each student gets on an average

1

5 CP8 How many books/journals are published by your institute’s publication division

1

6 Computation facility IDP1 (i) No: computers available for the students 40

IDP2 (ii) No: computational software packages available (like spss, tally etc)

5

7 Library facility IDP3 (i)No: of titles of books available 1351

IDP4 (ii) No: of titles of ejournals available 4494

8 Participation of Dept in professional developmental activities

275

S.NoMetric


Numerical Values

Inst A in a year

IDP6 (i)No: of workshops/seminars/conferences conducted by your department

4

IDP7 (ii) No: of R&D projects undertaken per faculty

0.2

IDP8 (iii)No: of papers published in journal per faculty in your department

1

IDP9 (iv)No: of papers presented in the conference per faculty in your department

1.5

9 IDP10 No: of training days your faculty attends in a year

7 days

10 IDP11 No: of facilities available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..

10

11 IDP12 No: of skill development sessions, your student undergoes in smart classrooms (in terms of days during their course)

5 days

12 IDP13 No: of events your student participates in a year on an average (extra curricular)

5 events


IDP16 What is the average CGPA of your students 7

IDP17 No: of journal papers published by your students during their course in a year

3

IDP18 No: of papers presented in conferences by your students during their course in a year

10

14 LGP2 No: of alumni chapters existing in your 1

276

S.NoMetric


Numerical Values

Inst A institution

15 LGP5 How many times in a year your institute’s name appears in NEWS ( print/electronic media)

4 times

16 LGP6 No: of professors visits your campus in a year (for assessing collaborative efforts of the campus)

4

17 LGP7 No: of institutions with whom the your institute has associated for offering twinning programmes

0

18 LGP8 No: of industrialists visits your campus in a year (for assessing collaborative efforts of the campus)

10

19 LGP9 No: of MOUs signed by your institution(with industries and universities abroad) for a span of five years

66

20 LGP10 No: of new courses introduced by your department for a span of five years

1

21 FP1 What is the quantum of revenue generation by your faculty through consultancy

10 L *2.5

22 FP2 What is the quantum of revenue generation by your faculty from preparing and selling case studies

0

23 FP3 How many number of distinguished chair professors your institution has?

1

24 FP4 What is the total inflow from funded research projects by your faculty?

15 L *2.5

25 FP5 What is the quantum your revenue generation 5 L*2.5

277

S.NoMetric


Numerical Values

Inst A from conducting seminars, EDP, FDP etc?

26 FP10 (i)What is your staff/student ratio 1:6

FP11 (ii)What is the budget allotted for meeting out the salaries and infrastructure development for your department

168 L *2.5

Rating of the institution in terms of percentage

S.NoMetric


Percentage from 0-100

Inst A

1 CP4 What is your placement percentage on an average per year

50

2 CP5 What is the rate of increase in the no: of on campus recruitment companies visiting your campus compared to the previous year

10

3 CP11 What is your average entrance exam scores on the percentile basis

65

4 IDP14 What percentage of fund is sponsored by your institution on an average to the students to participate in seminars and conferences (co-curricular activities)on the total expenditure incurred

50

5 LGP4 What percentage of your existing students will recommend fresher’s to join

50

6 FP8 What is the increase in students’ strength(in %) in your institution because of the Brand name

0

278

Inputs from Institution A – for rating scale

S.No

MetricNo: Questions (Input variables in fuzzy)

1 CP7 Availability of information online in the your institution’s websiteAbout the institution Studentsfacultyactivities of the departmentadmission details resultsevents organized research undertaken OthersOthersOthersOthers

Score – 10 2 CP6 Computerization of the processes in your institution

Admission details LibraryFaculty database Student database Attendance entry Assessment marks BudgetPurchase processingSalary details OthersOthersOthers

Score – 8

279

S.No


3 LGP1 Extent of your institution’s alumni participation Active alumni chapters Getting good response in alumni meetingAlumni visits the campus Receiving funds from alumni OthersOthersOthersOthers

Score – 8 4 LGP11 Commitment and loyalty of your faculty

Faculty meets the expectation of the institution

Faculty meets the expectation of the students

Able to take responsibility and achieve

Keeps the required information confidential

Being straightforward in all dimensions

Keeping in line with professional ethics

Others

Others

Others

Others

Score – 10

280

S.No


5 FP12 Monitoring of resource utilization in your institution

Checking if the financial resources are being spent on time as budgeted

Proper utilization of consumables

Proper utilization of machines

Proper utilization of equipments

Proper utilization of stationeries

Proper utilization of manpower

Others

Others

Others

Others

Score – 10

6 IDP5 Extent to which changes in the curriculum (such as new subject, addition / deletion in the syllabi) required by the

studentsare

incorporated

Score - 8

Suggested in the next BOS meeting Incorporated in the next syllabus revisionIncorporated in the ensuing semester Incorporated immediately OthersOthersOthersOthers

281

S.No


7 CP12

Admission Criteria followed in your institution

CGPA of undergraduate degree

Reservation quota

Minority basis

Entrance exam

Group Discussion

Personal Interview

Others

Others

Others

Others

Score – 6

8 IDP15 Grading procedure of your students

Tests

Class-group assignments

Library based assignments

Term paper

Case study presentations

Company based case analysis

Experiments in organizations

Field exercises

Others

Others

Others

Others

282

S.No


Score – 10

9 LGP3 Feedback from business community (recruiters) about your students placed

Students’ retention rate is low

Students are not performing well

More training is needed in the specific subject

Performance is good on the job

Students are able to apply the concepts well

Othe s

Others

Others

Others

Score – 10

10 FP9 Prioritizing expenditure in your institution

Budgeting is based on financial constraints

Budgeting similar to previous financial year

Budgeting based on profit motto

Budgeting as expected by external evaluation committees

Budgeting with respect to market requirement

Others

Others

Others

Others

Score – 4

283

Rating of the institution in terms of rating scale from 1-10, where 1 is

minimum to 10 which is maximum

S.No MetricNo: Questions (Input variables in fuzzy) Rating from 1-10

Inst A 1 CP10 Perceived value of the degree (offered

by your institution) by the MNCs (1 for minimum value to10 for maximum value)

6

2 LGP12 Vision oriented progress of your institution– (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)

4

3 FP6 Requirement of your institution’s MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)

6

4 FP7 Awareness of your institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)

10

284

ANNEXURE 11

ACTUAL VALUES OF THE

INSTITUTION – B (PRIVATE)

Actual values in terms of numbers

S.NoMetric


Numerical Values

Inst B

1 CP1 What is the average pay package received by your students

3.54lakh/annum

2 CP2 How many companies are visiting your campus per year for recruitment for the strength of students

45

3 CP3 The average number of times a student needs to attend interview to get placed

3

4 CP9 What is the number of job offers each student gets on an average

2.5

5 CP8 How many books/journals are published by your institute’s publication division

-


IDP1 (i) No: computers available for the students 60

IDP2 (ii) No: computational software packages available (like spss, tally etc)

2

7 Library facility IDP3 (i)No: of titles of books available 3024

IDP4 (ii) No: of titles of ejournals available 7500

285

S.NoMetric


Numerical Values

Inst B


IDP6 (i)No: of workshops/seminars/conferences conducted by your department

4

IDP7 (ii) No: of R&D projects undertaken per faculty 1

IDP8 (iii)No: of papers published in journal per faculty in your department

-

IDP9 (iv)No: of papers presented in the conference per faculty in your department

0.5

9 IDP10 No: of training days your faculty attends in a year

5 days

10 IDP11 No: of facilities available in the student activity centre like dining facilities, indoor games, club building, gym, swimming pool etc..

7

11 IDP12 No: of skill development sessions, your student undergoes in smart classrooms (in terms of days during their course)

9 days

12 IDP13 No: of events your student participates in a year on an average (extra curricular)

5 events


IDP16 What is the average CGPA of your students 7.39

IDP17 No: of journal papers published by your students during their course in a year

-

IDP18 No: of papers presented in conferences by your students during their course in a year

-

14 LGP2 No: of alumni chapters existing in your institution

1

286

S.NoMetric


Numerical Values

Inst B

15 LGP5 How many times in a year your institute’s name appears in NEWS ( print/electronic media)

4 times

16 LGP6 No: of professors visits your campus in a year (for assessing collaborative efforts of the campus)

5

17 LGP7 No: of institutions with whom the your institute has associated for offering twinning programmes

2

18 LGP8 No: of industrialists visits your campus in a year (for assessing collaborative efforts of the campus)

23

19 LGP9 No: of MOUs signed by your institution(with industries and universities abroad) for a span of five years

105

20 LGP10 No: of new courses introduced by your department for a span of five years

-

21 FP1 What is the quantum of revenue generation by your faculty through consultancy

5 L*3.3

22 FP2 What is the quantum of revenue generation by your faculty from preparing and selling case studies

0

23 FP3 How many number of distinguished chair professors your institution has?

0

24 FP4 What is the total inflow from funded research projects by your faculty?

10.3 L *3.3

25 FP5 What is the quantum your revenue generation from conducting seminars, EDP, FDP etc?

2L *3.3

287

S.NoMetric


Numerical Values

Inst B

26 FP10 (i)What is your staff/student ratio 1:12

FP11 (ii)What is the budget allotted for meeting out the salaries and infrastructure development for your department

250 L*3.3

Rating of the institution in terms of percentage

S.NoMetric


Percentage from 0-100

Inst B

1 CP4 What is your placement percentage on an average per year

95

2 CP5 What is the rate of increase in the no: of on campus recruitment companies visiting your campus compared to the previous year

20

3 CP11 What is your average entrance exam scores on the percentile basis

42

4 IDP14 What percentage of fund is sponsored by your institution on an average to the students to participate in seminars and conferences (co-curricular activities)on the total expenditure incurred

2

5 LGP4 What percentage of your existing students will recommend fresher’s to join

60

6 FP8 What is the increase in students’ strength(in %) in your institution because of the Brand name

0

288

Inputs from Institution B – for rating scale

S.No Metric No:

Questions (Input variables in fuzzy)

1 CP7 Availability of information online in the your institution’s website About the institution Studentsfaculty activities of the departmentadmission details results events organized research undertaken Others Others Others Others

Score – 10 2 CP6 Computerization of the processes in your institution

Admission details LibrarFaculty database Student database Attendance entry Assessment marks BudgetPurchase processingSalary details Others Others Others

Score – 8 3 LGP1 Extent of your institution’s alumni participation

Active alumni chapters Get ing good response in alumni meetingAlumni visits the campus Receiving funds from alumni Others Others Others Others

Score – 8

289

S.No Metric No:


4 LGP11 Commitment and loyalty of your faculty Faculty meets the expectation of the institutionFaculty mee s the expectation of the students Able to take responsibility and achieve Keeps the required information confidential Being straightforward in all dimensions Keeping in line with professional ethics Others Others Others Others

Score – 10 5 FP12 Monitoring of resource utilization in your institution

Checking if the financial resources are being spent on time as budgeted Proper utilization of consumables Proper utilization of machines Proper utilization of equipments Prop r utilization of stationeries Proper utilization of manpower Others Others Others Others

Score – 10 6 IDP5 Extent to which changes in the curriculum (such as new subject,

addition / deletion in the syllabi) required by the students are incorporated

Score - 8

Suggested in the next BOS meeting Incorporated in the next syllabus revisionIncorporated in the ensuing semester Incorporated immediately Others Others Others Others

290

S.No Metric No:


7 CP12 Admission Criteria followed in your institution CGPA of undergraduate degreeReservation quota Minority basis Entrance exam Group Discussion Personal Interview Others Others Others Others

Score – 6 8 IDP15 Grading procedure of your students

Tests Class-group assignments Library based assignments Term paper Case study presentations Company based case analysisExperiments in organizations Field exercises Others Others Others Others

Score – 10 9 LGP3 Feedback from business community (recruiters) about your

students placed Students’ retention rate is low Students are not performing well More training is needed in the specific subjectPerformance is good on the job Students are able to apply the concepts well Others Others Others Others

Score – 10

291

S.No Metric No:


10 FP9 Prioritizing expenditure in your institution

Budgeting is based on financial constraints Budgeting similar to previous financial year Budgeting based on profit motto Budgeting as expected by external evaluation committeesBudgeting with respect to market requirement Others Others Others Others

Score – 4

Rating of the institution in terms of rating scale from 1-10, where 1 is

minimum to 10 which is maximum

S.No MetricNo: Questions (Input variables in fuzzy)

Rating from 1-10

Inst B 1 CP10 Perceived value of the degree (offered by

your institution) by the MNCs (1 for minimum value to10 for maximum value)

9

2 LGP12 Vision oriented progress of your institution– (1 if minimum activities of the institution are towards achieving the vision to 10 if maximum activities are towards achieving the vision)

10

3 FP6 Requirement of your institution’s MBA’s in the market (1 if the demand for the particular institutions’ MBA is minimum to 10 if it is maximum i.e a certain institution’s MBA is mandatory for the organization)

7

4 FP7 Awareness of your institution in the market (1 if the awareness is minimum to 10 if the awareness in maximum)

7

292

ANNEXURE 12

EFA RESULTS

Rotated Component Matrix for Customer Perspective

Rotated Component Matrixa

Component

1 2 3 4

V1 .810 .094 .115 .161

V2 .828 .095 .199 .212

V3 .847 .073 .047 .042

V4 .796 .067 .155 .069

V5 .736 .147 .240 .171

V7 .199 .124 .896 .110

V8 .294 .100 .852 .162

V16 .199 .757 -.142 .146

V18 .094 .777 .240 .143

V19 .024 .818 .152 -.028

V20 .281 .250 .003 .777

V21 .117 .001 .262 .852

Extraction Method: Principal Component Analysis.

Rotation Method: Varimax with Kaiser Normalization.

a. Rotation converged in 5 iterations.

293

Rotated Component Matrix for Internal Development Perspective


Component 1 2 3 4 5

V1 .571 -.178 .233 .451 .116V2 .148 .274 .234 .797 .106V3 .145 .025 .122 .858 .003V5 .702 .120 .161 .225 -.102V6 .224 .555 -.038 .549 -.048V7 .136 .704 .184 .133 .074V8 .209 .792 .031 .153 .085V9 .626 .375 .368 .063 .009V10 .635 .172 .151 .384 -.142V13 .553 .470 .262 .114 .174V15 .051 .139 -.211 .593 .445V16 -.018 .207 .101 .165 .809V17 .386 -.178 .203 -.041 .683V18 .592 .263 -.019 .094 .428V19 .809 .109 -.091 -.014 .257V20 .743 .305 .166 .164 .187V21 .520 .453 .326 -.134 .237V22 .113 .388 .507 .037 .431V23 .467 .517 .403 .057 .046V30 .181 .119 .733 .133 .017V31 -.012 .000 .881 .047 .089V36 .281 .176 .463 .054 .057

Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 9 iterations.

294

Rotated Component Matrix for Learning and Growth Perspective


Component1 2 3 4 5 6

V1 .822 .101 .097 .091 .235 -.022V2 .730 .124 .025 .009 .224 .362V3 .815 .182 .190 .085 -.125 .027V4 .655 .074 -.058 -.042 .176 .003V5 .078 .112 .235 .811 -.043 -.024V6 -.086 -.028 .041 .759 .045 .254V7 -.014 .044 .135 -.022 -.023 .873V8 .313 -.023 -.014 .221 .247 .607V9 .311 .369 .221 .342 -.419 .221V10 -.048 .432 -.205 .403 .132 .456V11 .339 .333 .097 .472 .461 -.093V12 .300 .372 .321 .529 .209 -.133V13 .070 .755 .224 .210 .230 .109V14 .231 .779 .108 -.041 -.027 -.038V15 .120 .674 .278 .100 .243 .046V16 .017 .209 .845 .155 -.018 .056V17 .120 .068 .752 .232 .149 -.103V20 .059 .213 .762 -.018 .159 .178V22 .124 .286 .103 -.014 .660 .070V23 .312 .053 .215 .108 .732 .286V24 .531 .102 .114 .106 .579 .007Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization. a. Rotation converged in 6 iterations.

295

Rotated Component Matrix for Financial Perspective


Component 1 2 3

V1 .120 .533 .051V2 .582 .472 -.033V4 .261 .121 .578V5 .694 .010 .076V6 .733 .157 .054V7 .439 -.095 .180V8 .243 .039 .423V9 .301 .381 .451V10 .264 .281 .334V11 .706 -.018 .253V12 .746 -.127 .329V13 .732 -.043 .207V14 .147 -.177 .696V15 .030 .037 .701V16 .160 .281 .641V17 .444 .405 .111V18 .503 .225 .297V19 .153 .121 .714V21 -.363 .707 .066V22 -.047 .253 .228V23 .202 .671 .025V24 .294 .538 .025V25 -.166 .773 .204V26 -.102 .708 .048Extraction Method: Principal Component Analysis. Rotation Method: Varimax with Kaiser Normalization.a. Rotation converged in 5 iterations.

annexure 1 questionnaire 1 department of management...

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