Download - Amarpreet's Summer Training Report at HCL

A SUMMER TRAINING REPORT

ON

THE IMPLEMENTATION OF ERP SOLUTIONS FOR KEY DECISION MAKING

IN RETAIL DOMAIN

HINDUSTAN COMPUTERS LIMITED

A Summer Training Report submitted in the partial fulfillment of the requirement for the degree of

MASTER OF BUSINESS ADMINISTRATION(2009-2011)

SUBMITTED TO: - SUBMITTED BY: -Dr. A. N. GARG AMARPREET KAUR

ROLL NO. 95512266630

CHANDIGARH GROUP OF COLLEGES,CHANDIGARH

GUIDE CERTIFICATE

This is to certify that Ms. AMARPREET KAUR, Roll No. 95512266630 has completed the

research project titled “THE IMPLEMENTATION OF ERP SOLUTIONS FOR KEY

DECISION MAKING IN RETAIL DOMAIN” under my supervision in partial fulfilment

of the Masters In Business Administration Degree Of Chandigarh Business School,

GHARUAN, MOHALI

Date: DR A.N.GARG

Place:

DECLARATION

I AMARPREET KAUR, studying in CGC GHARUAN (MOHALI) do hereby declare that

this Training Report relating to “HCL.” and the topic “THE IMPLEMENTATION OF

ERP SOLUTIONS FOR KEY DECISION MAKING IN RETAIL DOMAIN” has been

prepared by me after doing research in this company, as part of the requirements of the

MBA Program of PUNJAB TECHNICAL UNIVERSITY (Batch of 2009 – 2011). My

guide for the training has been Dr. A.N. GARG.

I further declare that this Dissertation Report has not been submitted earlier to any other

University or Institute for the award of any Degree or Diploma.

Place: AMARPREET KAUR

Date: Roll No. 95512266630

ACKNOWLEDGEMENTS

Behind every achievement lies an unfathomable sea of gratitude to those who actuated it, without whom it would ever have come into existence. To them I say the words of gratitude imprinted not just in report but also deep in my heart.

I express my deep sense of indebtedness to my institute CHANDIGARH GROUP OF COLLEGES (GHARUAN) MOHALI for giving me the unique opportunity of pursuing this Management Research Project.

Words elude me in expressing my profound gratitude to DR A.N. GARG for their painstaking and close guidance, constant encouragement, constructive suggestions and thought provoking discussions throughout the project which went a long way in guiding my efforts in the right direction.

AMARPREET KAUR

TABLE OF CONTENTS

CHAPTER NO. PARTICULARS PAGE NO.

ORGANISATION CERTIFICATE i

GUIDE CERTIFICATE ii

DECLARATION iii

ACKNOWLEDGEMENTS iv

1. INTRODUCTION 1

2. OBJECTIVES 10

3. RESEARCH METHODOLOGY 11

4. ORGANISATION PROFILE 15

5. ERP IN HCL 33

6. FINDINGS AND CONCLUSIONS 70

7.RECOMMENDATION AND

SUGGESTION 71

BIBLIOGRAPHY 72

CHAPTER-1

INTRODUCTION

BUSINESS SOFTWARE

Business software is generally any software program that helps a business to increase

productivity or measure their productivity. The term covers a large variation of uses within the business environment, and can be categorized by using a small, medium and large matrix:

The small business market generally consists of home accounting software, and office suites such as Microsoft Office and Open Office.org.

The medium size, or SME, has a broader range of software applications, ranging from accounting, groupware, customer relationship management, human resources software, outsourcing relationship management, loan origination software, shopping cart software, field service software, and other productivity enhancing applications.

The last segment covers enterprise level software applications, such as those in the fields of enterprise resource planning, enterprise content management (ECM), business process management and product lifecycle management. These applications are extensive in scope, and often come with modules that either add native functions, or incorporate the functionality of third-party software programs.

Now, technologies that have previously only existed in peer-to-peer software applications, like Kazaa and Napster, are starting to feature within business applications. JXTA is an open source platform that enables the creation of machine and language neutral applications

HISTORY OF BUSINESS SOFTWARE

The essential motivation for business software is to increase profits by cutting costs or speeding the productive cycle. In the earliest days of white-collar business automation,

large mainframe computers were used to tackle the most tedious jobs, like bank cheque clearing and factory accounting.

Factory accounting software was among the most popular of early business software tools, and included the automation of General Ledgers, Fixed Assets Inventory ledgers, Cost Accounting ledgers, Accounts Receivable ledgers, and Accounts Payable ledgers (including Payroll, Life Insurance, Health Insurance, Federal and State Insurance and Retirement) ledgers.

The early use of software to replace manual white-collar labour was extremely profitable, and caused a radical shift in white-collar labour. One computer might easily replace 100 white-collar 'pencil pushers', and the computer would not require any Health or Retirement Benefits.

Building on these early successes with IBM, Hewlett-Packard and other early suppliers of business software solutions, corporate consumers demanded business software to replace the old-fashioned drafting board. CAD-CAM software (or computer-aided drafting for computer-aided manufacturing) arrived in the early 1980s. Also, project management software was so valued in the early 1980s that it might cost as much as $500,000 per copy (although such software typically had far fewer capabilities than modern project management software such as Microsoft Project, which one might purchase today for under $500 per copy.)

In the early days, perhaps the most noticeable, widespread change in business software was the Word Processor. Because of its rapid rise, the ubiquitous IBM typewriter suddenly vanished in the 1980s as millions of companies worldwide shifted to the use of Word Perfect business software, and later, Microsoft Word software. Another vastly popular software program for business was mathematical spreadsheet program such as Lotus 1-2-3, and later Microsoft Excel.

In the 1990s business shifted massively towards globalism with the appearance of SAP software which coordinates a supply-chain of vendors, potentially worldwide, for the most efficient, streamlined operation of factory manufacturing.Yet nothing in the history of business software has had the global impact of the Internet, with its Email and Websites that now serve commercial interests worldwide. Globalism in business fully arrived when the Internet became a household word.

THE SOFTWARE INDUSTRY

The software industry includes businesses involved in the development, maintenance and publication of computer software using any business model. The industry also

includes software services, such as training, documentation, and consulting.

The word "software" had been coined as a prank by at least 1953, but did not appear in print until the 1960s. Before this time, computers were programmed either by customers, or the few commercial computer vendors of the time, such as UNIVAC and IBM. The first company founded to provide software products and services was Computer Usage Company in 1955. The software industry expanded in the early 1960s, almost immediately after computers were first sold in mass-produced quantities. Universities, government, and business customers created a demand for software. Many of these programs were written in-house by full-time staff programmers. Some were distributed freely between users of a particular machine for no charge. Others were done on a commercial basis, and other firms such as Computer Sciences Corporation (founded in 1959) started to grow. The computer-makers started bundling operating systems software and programming environments with their machines.

When Digital Equipment Corporation brought a relatively low-priced micro-computer to market, it brought computing within reach of many more companies and universities worldwide, and it spawned great innovation in terms of new, powerful programming languages and methodologies. New software was built for micro-computers, and others, including IBM, followed DECs example quickly, resulting in the IBM AS400 amongst others.

The industry expanded greatly with the rise of the personal computer in the mid-1970s, which brought computing to the desktop of the office worker. In subsequent years, it also created a growing market for games, applications, and utilities. DOS, Microsoft's first product, was the dominant operating system at the time.

In the early years of the 21st century, another successful business model has arisen for hosted software, called software as a service, or SAAS; this was at least the third time this model had been attempted. SAAS reduces the concerns about software piracy, since it can only be accessed through the Web, and by definition no client software is loaded onto the end user's PC.

Software sectors-

There are several types of businesses in the software industry. Infrastructure software, including operating systems, middleware and databases, is made by companies such

as Microsoft, IBM, Sybase, EMC, Oracle and VMW are. Enterprise software, the software that automates business processes in finance, production, logistics, sales and marketing, is made by Oracle, SAP, AG, Sage and Infor. Security software is made by the likes of Symantec, Trend Micro and Kaspersky. Several industry-specific software makers are also among the largest software companies in the world: SunGard, making software for banks, Blackboard making software for schools, and companies like Qualcomm or Cyber vision making software for telecom companies. Other companies do contract programming to develop unique software for one particular client company, or focus on configuring and customizing suites from large vendors such as SAP or Oracle.

Leading companies: mindshare and market share-

In terms of technology leadership, the software industry has long been led by IBM. However, Microsoft became the dominant PC operating system supplier. Other companies that have substantial mindshare (not: market share) in the software industry are SUN Microsystems, the developer of the Java platform, Red Hat, for its open source momentum, and Google for its Google Docs. However in terms of revenues coming from software sales, the software industry is clearly dominated by Microsoft, since inception. Microsoft products are still sold in largest number across the globe.

Size of the industry-

According to market researcher Data Monitor, the size of the worldwide software industry in 2008 was US$ 303.8 billion, an increase of 6.5% compared to 2007. Americas account for 42.6% of the global software market's value. Data Monitor forecasts that in 2013, the global software market will have a value of US$ 457 billion, an increase of 50.5% since 2008.

TYPES OF COMPUTERISED SOFTWARE

Computerised software may be two types-

1. Customized-created by in - house programmes.

2. Generalized - purchased directly from the market.

There are number of computerized financial accounting applications, available, in the

market, all the applications and many others are generalized application which may or

may not suit the requirements of a particular organization. If the standard software

available is not fulfilling the exact specialized requirements, the concerned organization

should get software or application developed according to its need for accounting .This

can be done through in-house programmers who will develop a customized accounting

package.

INTRODUCTION TO THE PRODUCT (INTEGRATED ERP)

Integrated ERP is application software that records and processes business transactions within functional modules such as accounts payable, accounts receivable, payroll, and trial balance. It functions as an enterprise information system. It may be

developed in-house by the company or organization using it, may be purchased from a third party, or may be a combination of a third-party application software package with local modifications. It varies greatly in its complexity and cost.

The market has been undergoing considerable consolidation since the mid 1990s, with many suppliers ceasing to trade or being bought by larger groups. Business software is generally any software program that helps a business to increase productivity or measure their productivity. The term covers a large variation of uses within the business environment, and can be categorized by using a small, medium and large matrix:The small business market generally consists of home accounting software, and office suites such as Microsoft Office and Open Office organisations.

The medium size, or SME, has a broader range of software applications, ranging from accounting, groupware, customer relationship management, human resources software, outsourcing relationship management, loan origination software, shopping cart software, field service software, and other productivity enhancing applications.

The last segment covers enterprise level software applications, such as those in the fields of enterprise resource planning, enterprise content management (ECM), business process management and product lifecycle management. These applications are extensive in scope, and often come with modules that either add native functions, or incorporate the functionality of third-party software programs.

Now, technologies that have previously only existed in peer-to-peer software applications, like Kazaa and Napster, are starting to feature within business applications. JXTA is an open source platform that enables the creation of machine and language neutral applications

Integrated ERP is typically composed of various modules, different sections dealing with particular areas of business. Among the most common are: Core Modules-

Non Core Modules-

Core Modules- Accounts receivable— where the company enters money received Accounts payable— where the company enters its bills and pays money it owes General ledger— the company's "books" Billing— where the company produces invoices to clients/customers Stock/Inventory— where the company keeps control of its inventory Purchase Order— where the company orders inventory

Sales Order— where the company records customer orders for the supply of inventory

Cash Book— where the company records collection and payment

Non Core Modules- Debt Collection— where the company tracks attempts to collect overdue bills

(sometimes part of accounts receivable) Electronic payment processing Expense— where employee business-related expenses are entered Inquiries— where the company looks up information on screen without any edits or

additions Payroll— where the company tracks salary, wages, and related taxes Reports— where the company prints out data Timesheet— where professionals (such as attorneys and consultants) record time

worked so that it can be billed to clients Purchase Requisition— where requests for purchase orders are made, approved

and tracked (Different vendors will use different names for these modules).

WHY INTEGRATED ERP SOFTWARE?

Opening a small business in today's fast-paced economic climate can be an exciting, complicated and expensive endeavour. On the surface, it seems simple-just makes sure you are selling your goods for more than it costs to produce them, right/ Wrong? Without proper bookkeeping, your blooming company can take an abrupt dive towards bankruptcy.

This is why accounting is a key component in any small business's success. It should play a role in every financial decision you make—from purchasing vehicles, equipment and supplies to increasing production, stocking inventory and determining salaries.

But if you, like most people, lack an extensive background in accounting, where do you begin? Today's accounting software has the solution—giving you the tools and the information you need to keep your financial records in check, while aiding you in making the most of your company's cash flow.

Unfortunately, there are about as many software packages for accounting as there are

types of small businesses and determining which one best meets the needs of your company can be a tricky transaction—but that's where we can help.

Within this site, you'll find articles related to accounting and comprehensive reviews of accounting software to help you make an informed decision on which accounting software is right for your business.

WHAT TO LOOK FOR IN “INTEGRATED ERP” SOFTWARE

With all the accounting software available, it's hard to know which program is the best fit for your business finances. Some of the points given below that help us to select the software-

Ease of Use-

We look for finance software that is simple to install, set up, and understand. The best accounting programs make navigating intuitive, so you never have to guess where you are or what to do next.

Business Modules-

Business modules are categories required to successfully maintain your business finances (such as Accounts Payable and Accounts Receivable). Does the accounting software have all the basic accounting modules you'll need? All the bells and whistles of the software aren't relevant if the basics aren't covered. Will the finance software grow with your company? We look for accounting software that lets you grow and customize your system to fit your individual business needs.

Reporting Categories-

Consider accounting software that offers a wide range of reports. You should be able to print at least one kind of report for every module. Reporting features are often built into each section, but it's better if you can create reports from anywhere in the program. Customizable reports save you time; look for accounting software that will let you set your own criteria. With detailed financial reporting, you can analyze what is and isn't working for your business.

Help Documentation-

Look for email and phone support; toll-free phone and live support, online help is a bonus. Online, we look for indexed help topics that can be searched easily. You'll want quick access for both technical help and accounting help for your software. Accounting software companies should have qualified people (both technicians and accountants) answering these tough questions. With the right accounting software, you will be able to manage your company’s books quickly and easily.

Implementations-

In many cases, implementation (i.e. the installation and configuration of the system at the client) can be a bigger consideration than the actual software chosen when it comes down to the total cost of ownership for the business. Most midmarket and larger applications are sold exclusively through resellers, developers and consultants. Those organizations generally pass on a license fee to the software vendor and then charge the client for installation, customization and support services. Clients can normally count on paying roughly 50-200% of the price of the software in implementation and consulting fees.Other organizations sell to, consult with and support clients directly, eliminating the reseller.

CHAPTER-2

OBJECTIVES

OBJECTIVES OF THE RESEARCH

1. Introduction of the company (HCL) and its product.

2. To chalk out the implementation plans of software in small and medium size organizations.

3. To judge the use and mindset of the consumers regarding the product of the client who is using the technology.

4. To understand consumer’s consumption, pattern, and perceptions by the help of technology. In case, study of a particular client.

5. To understand the changing profitability and patterns by the use of technology.

6. To mark up certain changes in business policies for achieving growth in profit margins with the help of technology.

7. To check the popularity of the product of the company

CHAPTER-3

RESEARCH METHODOLOGY

REVIEW OF LITERATURE

1. "The Use of INTEGRATED ERP Systems in Small Business"

As Prof. JAHN BREEN, Dr. NICK SCIULLI, CHERYL CALVERT, 28 Sept-1 Oct, 2003. The owner-managers who used a CAS described their major motivation for its implementation as environmental factors, that is, the introduction of the GST and advice from their accountant. The major trigger being the GST, which created additional paperwork for the business. While the GST is a one-off circumstance in terms of its

economy-wide introduction, it will continue to be a strong influence on smaller firms as they expand and come within the GST umbrella and will be required to comply with the reporting and lodgement requirements. The second most influential trigger was the advice of the accountant. The accountant is an important source of information for small business operators in many of their decision-making deliberations. With respect to the implementation of computer software, the accountant can provide advice on CAS factors such as: available software, implementation, customisation of the software to suit the businesses needs, the businesses reporting requirements, and the ability to interface with other software.

The study identified a number of other motivating factors, consistent with the literature, for CAS adoption. These factors included: the computer self-efficacy of the owner-manager; the cost and perceived benefits of the innovation; organisational factors such as the ability to pay for the innovation, having the time to implement the CAS and possessing the staff capable of using the system. These other non-environmental factors also played an important role in motivating the owner manager to use a CAS.

This study demonstrates that it is not only a particular event, such as the introduction of the GST that drives the motivation to implement a CAS; though the owner-manager may believe that this is the sole cause. It is the combination of several factors, such as: the operators’ ability to handle the innovation, their ability to recognise the need for the innovation, and the firm’s overall resources (financial and available time) that impact on CAS adoption. The relative importance of each of these factors in the overall decision is the subject of a further study, as it requires a greater level of analysis. CAS non-users referred to two major reasons for not using the accounting software, one an innovation factor, and the other a characteristic of the organisational decision maker. The first reason (innovation factor) was that a CAS was not needed and would not add value to the business. The second reason (characteristic of the organisational decision maker) was that the owner manager lacked IT skills and Knowledge).

2."ERP implementation at SMEs-

Analysis of five Canadian cases "Brent Snider3, Giovanni J.C. da Silveira and Jaydeep Balakrishnan, 29, 1, 2009-Purpose - This paper explores the Critical Success Factors (CSFs) of Enterprise Resource Planning (ERP) system implementation at Small and Medium sized Enterprises (SMEs).

Design/methodology/approach – Five case studies of Canadian SMEs were conducted. They included interviewing individuals from five roles at each organization

and gathering project documents. Following an evaluation of each project’s success (within-case analysis), cross-case analysis was conducted to elicit influential and distinctive factors.

Findings – We identified factors that appeared to explain variation between successful and unsuccessful implementations at SMEs, besides factors that appeared to be innovative or counterintuitive in light of the established literature.

Research limitations/implications – The study reinforces the need for more research that is focused on SMEs. All cases were of Canadian SMEs with either a manufacturing or distribution focus, potentially limiting the general ability of findings to other industries or countries.

Practical implications – By identifying relevant CSFs for SMEs, managers can better prioritize implementation efforts and resources to maximize success of ERP implementations.

Originality/value – This appears to be one of the first studies to focus on the CSFs of ERP implementation at SMEs.

Keywords – Implementation, Enterprise Resource Planning, multiple case studies, triangulation.

RETAIL INDUSTORY

Retail is the sale of goods to end users, not for resale, but for use and consumption by the purchaser. The retail transaction is at the end of the supply chain. Manufacturers sell large quantities of products to retailers, and retailers sell small quantities of those products to consumers.

Examples:

A person who wants to obtain a product for their own personal use will usually purchase it at a retail store or from some other retail marketing channel.

RETAIL INDUSTORY IN INDIA

http://retailindustry.about.com/od/statisticsresearch/p/retailindustry.htm

http://retailindustry.about.com/od/glossary/g/enduser.htm

The India Retail Industry is the largest among all the industries, accounting for over 10 per cent of the country’s GDP and around 8 per cent of the employment. The Retail Industry in India has come forth as one of the most dynamic and fast paced industries with several players entering the market. But all of them have not yet tasted success because of the heavy initial investments that are required to break even with other companies and compete with them. The India Retail Industry is gradually inching its way towards becoming the next boom industry.

The total concept and idea of shopping has undergone an attention drawing change in terms of format and consumer buying behavior, ushering in a revolution in shopping in India. Modern retailing has entered into the Retail market in India as is observed in the form of bustling shopping centers, multi-storied malls and the huge complexes that offer shopping, entertainment and food all under one roof.

A large young working population with medium age of 24 years, nuclear families in urban areas, along with increasing working women population and emerging opportunities in the services sector are going to be the key factors in the growth of the organized Retail sector in India. The growth pattern in organized retailing and in the consumption made by the Indian population will follow a rising graph helping the newer businessmen to enter the India Retail Industry.

In India the vast middle class and its almost untapped retail industry are the key attractive forces for global retail giants wanting to enter into newer markets, which in turn will help the India Retail Industry to grow faster. Indian retail is expected to grow 25 per cent annually. Modern retail in India could be worth US$ 175-200 billion by 2016. The Food Retail Industry in India dominates the shopping basket. The Mobile phone Retail Industry in India is already a US$ 16.7 billion business, growing at over 20 per cent per year. The future of the India Retail Industry looks promising with the growing of the market, with the government policies becoming more favorable and the emerging technologies facilitating operations.

IMPLEMENTATION OF INTEGRATED ERP IN RETAIL:

If you are looking for ERP implementation life cycle, this is the right place for you. You will get all the information you need for successful ERP implementation. Before implementing the ERP system you need to select right ERP which suits your business. After selection you will implement it, train the people involved and expand your business using ERP.

ERP implementation life cycle divided into 4 main phases (with each phase having numerous tasks)

1. Selection Phase2. Implementation Phase3. Training Phase4. Expanding (Post-Implementation) Phase

SBS is Step by step... That’s our approach to implementation. No Big Bang, No throwing out legacy systems that are working well, but just a smooth transition into right ERP. SBS is to be modified accordingly with client requirements and prevailing circumstances of the client business environment.

CHAPTER-4

ORGANISATION

PROFILE

Formation of the Company

HCL Technologies is a global IT Services company headquartered in Noida, a suburb of

Delhi, India led by Nayar , HCL Technologies, along with its subsidiaries, had consolidated revenues of US$5 billion, as of 2010, and employed more than 58,129 workers. The name HCL is an abbreviation on Hindustan Computers Limited.Contents [hide]

1. Service2. Acquisitions and Joint ventures3. References4. External links5. Services

HCL is a leading global Technology and IT enterprise whose range of services spans Product Engineering and Technology Development, Application Services, BPO Services, Infrastructure Services, IT Hardware, Systems Integration, and Distribution of Technology and Telecom products in India. The HCL Enterprise comprises two companies listed in India:

HCL Technologies and HCL Info systems

HCL Technologies is the IT and BPO services arm focused on global markets, while HCL Info systems deals in the IT, Communication, Office Automation Products & System Integration arm focused on the Indian market.

HCL Technologies and HCL Info systems Founded in 1976, HCL is one of India's original IT garage start-ups. A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals. The HCL team consists of over 62,000 professionals of diverse nationalities, who operate from 26 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms

In addition to this, HCL AXON, formed after the acquisition of Axon Group plc in December 2008, offers SAP services including -

Business Consulting

Solutions Implementation Application Management Blue ocean upgrades Integration services.HCL serves industries such as- Financial Services, Education, Hi-tech & Manufacturing, Aerospace & Defence, Telecom, Retail & CPG, Life Sciences, Healthcare, Media & Entertainment, Travel, Transportation & Logistics, Automotive, Government, and Energy & Utilities.Acquisitions and Joint ventures

HCL

Value centric and not volume centric

Believe in ‘Employee First’

Believe in listening

Believe in trust, transparency and flexibility

Believe that my relationship would sustain purely based on the value I deliver to

my customers

The most hungry team in the IT landscape today .

Shiv Nadar and HCL ……

Founder of HCL, born in Tamil Nadu.

Started HCL in 1976.

An electrical engineer from Coimbatore

Worked with Cooper Engineering as a systems analyst and as a senior

management trainee at DCM in 1968

Started microcomputer with 5 other partners in 1975.

Shiv nadar

The beginning……..

Begin with calculators

Launched first microcomputer in 1977

Started diversified appl. Development.

HISTORY

THE INITIAL YEARS 01

Developed the first indigenous micro-computer at the same time as Apple and 3 years

before IBM's PC – in 1978. This micro-computer virtually gave birth to the Indian

computer industry.

HCL's in-depth knowledge of UNIX led to the development of a fine grained multi-

processor UNIX in 1988, three years ahead of Sun and HP.

THE GROWTH PHASE 02

Along with the swiftly growing software technology industry, HCL, which was hitherto

known as the pioneer in modern computing made the advent into software

development.

HCL's R&D was spun off as HCL Technologies in 1997 to mark their advent into the

software services arena.

THE WORLD PHASE 03

Today, HCL sells more PCs in India than any other brand, runs Northern Ireland's

largest BPO operation, and manages the network for Asia's largest stock exchange

network apart from designing zero visibility landing systems to land the world's most

popular airplane. And this it does across 23 countries and across 360 service locations

in India.

BRAND STORY

• The HCL Global branding initiatives was conceptualized in Jan 05.

• Objective was to unify the global enterprise and connect with all stakeholders.

PRODUCTS

HCL provides a wide range of product and services for a diverse spectrum of

customers. HCL’s portfolio of products and services encompasses the following:

1) In the Enterprise Segment.

System Integration:-

Our SI practice drives the technology-enabled business transformation programs of our

clients, primarily public & private sector corporations in various sectors and central,

state or municipal government agencies and entities. We offer turnkey SI services that

integrate best-in-class products and solutions to meet the business needs of enterprise

across diverse sectors including: Telecom, e-Governance, BFSI & BFSI Co-Op, Power,

Railways, Health, Security, Media & Entertainment, Airports/Ports, Defence, Education,

and Retail.

ICT Products:-

We offer an entire range of IT products which include PCs, Notebooks, Servers,

Imaging, Printing, Voice & video solutions, Networking Products, TV and FM Radio

Broadcasting solutions, Communication & Security solutions.

ICT and Networking, Infrastructure Consultancy and Facilities

Management Service:-

We design, roll out and implement large & complex corporate IT infrastructures. We

offer a range of flexible services to Operate & Manage the complete ICT & Automation

Infrastructure of our clients leveraging our unmatched service network.

IT Audit, Security Compliance and Risk Management:-

We assist customers in evaluating processes and technology to secure their

infrastructure, security and risk minimizing to meet their requirements.

2) In the Consumer and Retail Segment.

Computing and Lifestyle Products:-

We offer a wide range of IT products which include Desktops, Laptops, Computer

Peripherals & accessories and, Digital lifestyle products. We distribute a broad range of

digital lifestyle products that include Nokia GSM cellular phones and accessories, iPods,

memory devices, digital cameras, and provide the related customer support services.

ERP Consulting and Services:-

Through strategic associations with Oracle, SAP, Microsoft and other Software & ERP

companies, we offer state-of-the-art IT consulting services to align the IT strategy to the

business strategy.

Strategic Outsourcing Services:-

We offer a one stop shop for strategic outsourcing of information systems leading to an

overall advantage for the customer in reduction of deployment time, access to a pool of

technical expertise and a lowering the cost of total ownership.

Digital Lifestyle Products:-

We distribute a broad range of digital lifestyle products that include Nokia GSM cellular

phones and its accessories, iPods, memory devices, digital cameras, and provide the

related customer support services.

VPN and Managed Network Services:-

We are a licensed Class "A" ISP, ITSP and NLD service provider. Our ISP/NLD

operations are carried out through a state-of-art IP/MPLS network infrastructure that

reaches out, across the country. We provide Data, Voice and Video services, Internet

bandwidth services, and offer a complete range of managed network services to

Enterprises across India.

Security Products and Solutions:-

HCL Security Ltd, a subsidiary of HCL Infosystems Ltd offers end to end solutions in the

Security & Surveillance domain leveraging on World Class technology alliances. The

company has high level expertise in providing seamlessly integrated Global technology

solutions to ensure the safety & security of your infrastructure.

3) In the Education Segment

HCL CDC:-

HCL Career Development Centres is the training arm of HCL Infosystems. We bring

with us a legacy of excellence that spans more than three decades. We seek to address

the increasing

demand for skilled professionals in the ICT arena by offering a real world practical

training to students on enterprise-wide ICT deployment and integration assignments,

transforming them into

Industry-ready professionals.

Education Institutions:-

We offer a range of technology solutions for the Digital class room & the Digital campus.

We are proactively engaged in developing state of art customised solutions including

content for institutions and schools through our Digi campus & Digi school suite of

products.

HCL’s manufacturing facilities

With four state-of-the-art manufacturing facilities- 2 at Pondicherry, 1 at Chennai and 1

at Uttarakhand HCL has a production base that is well- positioned to develop produce

built to order products and peripherals across the entire range of products in ICT

hardware. HCL’s facilities are ISO 9001:200, ISO 14001; 2004, ISO 13485:2003 and TS

16949:2002 certified, with a plant capacity as follows

MANUFACTURING FACILITIES INSTALLED CAPACITY

Pondicherry manufacturing facility 1.0 million computers

Uttarakhand manufacturing facility 1.0 million computers

State-of-the-art IT systems such as MRP, ERP and Online configurations enable HCL’s

manufacturing facilities to leverage the power of IT in achieving optimum efficiency and

delivering quality products to our customers. They are supported by HCL’s Product

Engineering and R&D labs who are constantly engaged in developing new products and

solutions. Driven by strong manufacturing processes, HCL strives to deliver defect- free

products and services to meet the requirements of its customers.

HCL’s product range encompasses:

- Notebooks,

- Desktops,

- Business Servers,

- Workstations,

- LCD Monitor,

- Colour Monitors,

- Keyboards,

- Thin Clients,

- Terminals,

- POS Products,

- Networking products,

- Self Service kiosks and more.

HINDUSTAN COMPUTER LIMITED PRODUCTS

Desktops and Computers Imaging Solutions

Security Products Servers

HINDUSTAN COMPUTER LIMITED PRODUCTS

Laptops Display

Networking Products POS

Awards & accolades

Strongly vindicating the strengths of our business model and the successful focus of our

strategy, HCL has been the proud recipient of some of the industry’s top awards and

recognitions through the years.

India’s Most Preferred Personal Computer Brand by CNBC AWAAZ Con

Award 2007.

- India's 'No. 1 PC Vendor' consecutively for six years.

-HCL among the Top 3 IT companies for the last 3 years, DQ & IDC, Best Employer

Survey, 'Best employer

-2005' with Five Star Ratings

'Top 50 in ET Top 500 Companies' Listings for 2006

Top 21 companies in Business Standard 1000 Ranking 2006

Top 50 Fastest Growing Technology Companies in India & 'Top 500

Fastest Growing Technology Companies in Asia Pacific' by 'Deloitte & Touche'

'The Most Responsive Company 2005' - IT Hardware Category by The

Economic Times - Avaya Global Connect

http://www.hcl.in/files/Business_Legend_Shiv_Nadar_Moneycontrol.pdf

http://www.hclinfosystems.in/news98.html

'7th IETE - Corporate Award 2005' for performance excellence in the field

of Computer & Telecommunications Systems

PRODUCT PARTNERSHIPS

HCL has always prided itself on its partnership engagements. Partner models are also

evolving in the technology industry. Innovation has extended into the ecosystem and

community based engagements are coming into play. HCL has also enhanced its

relationships with partners and is creating a variety of innovative partnership models,

with various approaches to risk-reward sharing. Some of the notable partner

engagements:

1977. Leading position on office. Automation and Laptops in India.

1981. Scripting an era of computing across the Microprocessor.

1985. Strategic relationship that has seen the computer evolve from a

computing device.

2004. Partnering in computing and providing IT Services.

1996. Dominant position in mobile handset market in India. HCL

partnered with Nokia to distribute their mobile phones in the burgeoning Indian market.

Nokia today has more than 70% market share and the best service network in the

country.

JOINT VENTURES

1991-96. Created the HP brand for computers in India.

1996- 2003. Significant IT Services with quarter billion dollar enterprise value.

2001-2005. First Indian BPO Global Delivery Centre, currently employing 2000 UK nationals.

2001-2005. HCL partnered with DB to create a large delivery centre at Bangalore. This centre offers the widest range of Capital Market services.

2005. First Japan India hi-tech JV for Product Engineering Services.

2006. Industry First “End-to-End” Product Life cycle Solution for OEMs.

STRATEGIC ALLIANCES

1996. Cisco on cutting edge networking technologies in an Industry leading Risk Reward model. This is the largest development centre for Cisco outside of Cisco, with 1600+ Software Engineers. 47 patents from this centre have been filed by Cisco.

1996- till date. Dominant position in mobile hand set market in India. HCL partnered with Nokia to distribute their mobile phones in the burgeoning Indian market. Nokia today has more than 70% market share and the best service network in the country.

2001-2005. HCL set up the first Indian BPO Global Delivery Centre in Northern Ireland. It currently employees 200 UK nationals.

2001-2005. HCL partnered with DB to create a large delivery centre at Bangalore. This centre offers the widest range of Capital Market services.

2005. HCL is working with Boeing for the 787 Dreamliner program. In addition, across its aerospace practice, HCL works with 20 of the world’s leading aviation companies.

2006. HCL has set up a centre for IBM which is the First Power PC architecture design centre outside of IBM. HCL has the license to use the Power PC architecture to build new products.

2005. HCL has a Joint Venture with NEC, and this is the only one of its kind between an Indian IT major and a global Japanese conglomerate. Care engineering work in the area of High-Performance Computing and Grid Computing is the key focus of this JV.

STATEGIC ACQUISITIONS

HCL follows a thorough and diligent selection process of proactively identifying value-centric acquisition opportunities for long-term strategic growth Some of HCL’s recent acquisitions.

Axon group Plc. - HCL acquired Axon Group plc, a leading UK based SAP consulting firm. The acquisition is one of the biggest acquisitions from an Indian IT company in recent times.

Capital Stream- HCL acquired Capital Stream, Inc., a US-based industry leader in lending automation solutions in February 2008.

Liberate Financial Services- HCL acquired Liberate Financial Services (LFS), a leading UK based PO provider in August 2008.

Control Point Solutions- HCL acquired Control Point Solutions, a leading provider of voice, data, and wireless Telecommunications Expense Management (TEM) services in August 2008

CHAPTER-5

ERP IN HCL

A consultative approach to ERP selling due to wide range of choices offered, rather than, “I have ONLY this to offer and therefore I believe this will meet your requirements”, approach.

HCL’s ISO certified software development & project management teams has strategic alliances with “Best-of-breed” implementers across India to implement all most all popular ERPs based on customers line-of-business & resources available.

HCL’s consultants would assist customers to choose ERP based on - Required Functionalities, Available Budgets, Staff input surveys & polling, Help choose - Out-of-the-box or template driven? EOI / RFP preparation, Future-proof of investments.

Due to HCL’s wide-spread geographical reach across India (direct presence in 400+ locations) we are able to support & maintain applications either centrally hosted or distributed.

ERP Consulting & Services

Purchasing an ERP system represents a substantial investment and one of the most important decisions a company can make, so selecting the right system is crucial. The key elements of a successful selection process are knowledge of your business processes, a clear idea of what you want to achieve and an understanding of what various ERP systems are offering.

HCL’s has strategic associations with Oracle, SAP, Microsoft and other Software & ERP companies’ helps us to provide customers:

HOW “SBS” WORKS IN RETAIL INDUSTRIES

Retail is the sale of goods to end users, not for resale, but for use and consumption by the purchaser. The retail transaction is at the end of the supply chain. Manufacturers sell large quantities of products to retailers, and retailers sell small quantities of those products to consumers.

Examples: A person who wants to obtain a product for their own personal use will usually purchase it at a retail store or from some other retail marketing channel.

When we use SBS then first we make ledger groups then ledger account, brand setup…….etc.

Ledger group setup- A ledger group is a combination of ledgers for the purpose of applying the functions and processes of General Ledger Accounting to the group as a whole. In ledger group setup we add the group (account) name

This option allows you to set up to two Reporting Groups for your General Ledger Accounts. These Account Groups should represent the further grouping or division of your Income, Expenses, Capital, Assets and Liabilities, i.e. Financial Categories or the main classification of the Accounts in the Accounting Equation.

The five main groups of the Financial Categories are usually further divided into Account Groups. e.g.

Income - Income from normal business activities, e.g. sales, consulting, etc. and Other Income received such as interest, etc.

Expenses - Expenses incurred during normal business activities, e.g. rent, cleaning, etc. and Expenses of a Capital nature.

Capital - The contribution/s or investment from the owner/s. The groups you may wish to enter would depend on the type of ownership for the business, e.g. Company, Close Corporation, Partnership or Sole Proprietorship.

Assets - Fixed Assets (Immovable Assets) and Current Assets (Movable Assets) Liabilities - Long-term Liabilities and Current Liabilities.

You may create any number of groups to meet your requirements. These Account Reporting Groups are used to structure the layout of the Balance Sheet and Balance Sheet. You may also select to print General Ledger Transactions Reports only for those accounts which are linked to a specific reporting group, e.g. Fixed Assets, Current Assets, etc.

http://help.sap.com/saphelp_erp60/helpdata/EN/44/48584025233b70e10000000a1550b0/content.htm

http://retailindustry.about.com/od/statisticsresearch/p/retailindustry.htm

http://retailindustry.about.com/od/glossary/g/enduser.htm

Ledger accounts

Separate page in a ledger which records increases and decreases in each balance sheet item, classified under assets, liabilities, or owners' equity, Also called an account. In ledger account setup we add account name and the group of the account with full address.

The ledger account is where all accounting transactions are posted in a double entry system using debits and credits for each transaction. An additional column to the far right can keep a running total of activity in the account, similar to your check book.

http://www.businessdictionary.com/definition/account.html

http://www.businessdictionary.com/definition/owners-equity.html

http://www.businessdictionary.com/definition/liability.html

http://www.businessdictionary.com/definition/asset.html

http://www.businessdictionary.com/definition/classified.html

http://www.businessdictionary.com/definition/balance-sheet-item.html

http://www.businessdictionary.com/definition/balance-sheet-item.html

http://www.businessdictionary.com/definition/record.html

http://www.businessdictionary.com/definition/ledger.html

Customer setup-

It helps in maintaining customer database with all the required information which will be used for transactions and can be retrieved in the form of the lists for promotional use.

We add here the name of the particular customer, customer id, opening balance, address, city, phone no, mobile no etc. so that the company can make future relations with the customers. This data also helps in ascertaining the information about customer’s transactions with the company

Brand setup- Helps in identifying different brands available in the store. Brand setup is an important tool of SBS. In this we add the brand name id and concerned supplier. We can create a new supplier too. There are other options like: open, delete, back to the previous brand, next, and find the particular brand in the list.

Store setup - It creates different stocking locations like floors, godowns or departments. This information is further used in the inventory management like there storage, usage and need of particular items in the particular godowns.

Item setup- In this we create each item of the business and differentiate on the basis of their names, types ,brands, codes, minimum & maximum level of stock in the warehouse.

Here we can choose the item type whether it is a finished good or raw material. We can add the sale type option which classifies the items into sale tax free and tax at different rates.

Salesman setup- Maintain Database of the sales agent in the form of their names, ids and their percentage of commission can also be maintained.

ITEM WISE DISCOUNT SET UP- Set discount schemes on stock to provide auto discount invoicing.

AMOUNT WISE DISCOUNT- Create discount schemes to be applied to full invoices on the basis of Invoice Amount or Qty.

BARCODING AND LABELLING-Use this option for individual Label printing of single barcodes in case of tag breakage or reprinting can be done on the basis of multidimensional grids like brands, colors, fabrics, looks, sizes, mrp.

AGENT MASTER-

Various purchase agents information can be entered.

CASH VOUCHER-

Cash receipts and cash payments transactions are drawn in the cash voucher in respect to their voucher dates and voucher no. Find button helps to search the cash involved in different transactions.

DEBIT NOTE-

It helps in making the documents which contains the date of transaction, the name of account which is debited, the amount and reasons of debit of the supplier account.

CREDIT NOTE-

It helps in making the documents which contains the date of transaction, the name of the account which is credited, the amount and reasons of credit of the customer’s account.

CUSTOMER VOUCHER-

Each customer detail can be entered in the customer voucher, including their method of payment, their account number.

OPENING STOCK VOUCHER-

It provides option to feed opening stock of an organization at the time of initiation of implementation of this s/w with Brand, Item Name, Color, Size, Category, Look, M.R.P., Cost Price and other options. This option also generates barcode labels of the entered stock.

GOODS RECEIPT VOUCHER-

It provides option to feed purchased stock of an organization with Bill No, Supplier Name, Brand, Item Name, Color, Size, Category, Look, M.R.P., Cost Price and other options. This option also generates barcode labels of the entered stock.

PURCHASE VOUCHER-

A serial no. is put for each purchase, enter purchases with or without inventory postings.

PURCHASE RETURN VOUCHER-

All the goods returned are properly filed according to their serial no. so that they serve as a documentary evidence in future.

PROCESS ISSUE VOUCHER-

Provides option to record stock issued to Job Workers for outside process.

PURCHASE RECEIPT VOUCHER-

Record refurnished stock returned from outside process and also assign new barcodes to this stock.

STOCK STATUS AMENDMENTS-

Make changes in the mrp, Category, color, size and other attributes of any item.

STOCK TRANSFER TO GODOWN-

Size lot no brand, brand, fabric with the voucher no & voucher date of the items transferred to godowns can be entered.

DELIVERY CHALLAN-

Record Dispatch of the pending qty of Invoices and receive payments also if pending from invoices.

STOCK ISSUE-

Items issued from the stock can be entered in the issue voucher to analyze the closing balance.

CASH BOOK –

Receipts and payments in cash are entered in the cash book to assess the opening balance and closing balance of cash in respect to a particular month of a financial year.

BANK BOOK-

Bank books can be maintained to consider all the receipts and payments through bank to calculate the cash in bank at any point of time.

PURCHASE BOOK-

All the credit purchases can be recorded including the invoices or bills.Party wise purchases can also be entered.

SALES BOOK- All credit sales can be recorded at any point of time.Each customer wise sales can also be recorded.

SUPPLIER/CUSTOMER OUTSTANDING REPORT-

All the outstanding payments and receipts can be detailed with the consideration of all the bad debts.

LEDGER REPORT-

A classified and permanent record of all the transactions.

TRIAL BALANCE-

Arithmetical accuracy of the ledger accounts can be verified.

FINAL ACCOUNT –

Provide information about the profitability and the financial position of the business.

ITEM WISE SALES-

It helps in diversifying the high sales products and discarding the unprofitable products.

ITEM WISE PURCHASE-

Date, color, lot no ,quantity of different items purchased can be saved respectively.

ITEM REQUISITION REPORT-

Analyzing the stock status, reordering procedure can be developed.

AUDIT REPORT-

Auditing of all the balance sheets and P&L accounts possible & variances between the various transactions are analyzed.

SUPPLIER PERFORMANCE REPORT-

It helps in assessing the service quality of the different suppliers based on timely and quality supply.

SALE SUMMARY-

It helps in calculating the daily, weekly, monthly and item wise yearly sales.

BILL BOOK-

Maintenance of different bill books and challan books in respect to their different names, series, type with amount of discount allowed can be done regularly.

CASE STUDY

Here is the case study of implementation of ERP solution in retail industry. In this study we can see that how ERP works in retail, and how it is useful in key decision making from the data generated from it. Following data is as sample of the accounts of company.

Company profile-

Shree Ganpati Textiles

32/4, block C,

2nd Floor B.R.S. Nagar, Ludhiana

Data Generated By ERP software

Ledger groups-

Under this we make different ledger accounts.

Customers-

ID No Customer Name Address City Sector

Phone No Mobile No

1 SHADES BOUTIQUE 343 R MODEL TOWN

0 9875482501

3 EMM KAY SYNTHETIC

0 9987456211

4 RITU B 336 D MODEL TOWN EXT.

0 9412547892

5 CALCUTTA SISTERS 49 A MODEL TOWN 9872302622

0 9784561985

6 ALMAS BOUTIQUE 16 INDRA NAGAR,LDH.

0 9745691855

7 330 R 0 09888878548 AMAN BOUTIQUE 0 09 BHARAT SHOE

COMPANY 0 0

10 BOBBY PHAGWARA 0 011 B BOUTIQUE 0 978451254812 CHARANJEET

JUGIYANA112 A SHASTRI NAGAR

0 0

13 DAMAN BOUTIQUE 222 MODEL TOWN

0 0

14 GOLDY GILL 0 941526584515 DOABA IND.1 0 016 GAGAN ATWAL 0 017 H.L SEHGAL 245499

30

18 HAST KALA 0 995487452119 LADY GRACE 0 020 LAVINA 0 0

There are some customers with the help of this software we can make good relations

with the customers. It is very helpful to spend the business because in this the company

has full information about the customers. In this the customer name, address, ph. No.

etc is written. Company can contact to customers time to time and if company makes

new product it tell about the product to the customer personally and receive advices

related to the product and services. Thus it is helpful to increase the profit of retail

industry.

Brands-

These are some brand names, with the name of the suppliers. As B.S.S is a brand name and the supplier of this brand is BHASIN SILK&SAREE LDH. And it is define which supplier gives how much discount. As A.P brand give 26% discount.

Items under brand name-

Item Code Item Group Brand Item Name Unit

1 SAREES B.S.S SAREE B.S.S PCS

2 SAREES HE SAREES HE PCS

3 SAREES SUN SAREES SUN PCS

21 SUIT DUPATTA B.S.S SUIT DUPATA B.S.S PCS

23 SUIT DUPATTA SUN SUIT DUPATA SUN PCS

24 SUIT DUPATTA M.E SUIT DUPATTA M.E PCS

25 PAJAMI SUIT B.S PAJAMI SUIT B.S PCS

26 PAJAMI SUIT C.S.E PAJAMI SUIT C.S.E PCS

27 PAJAMI SUIT B.S.S PAJAMI SUIT B.S.S PCS

95 SUIT DUPATTA G.E SUIT DUPATTA G.E PCS

96 SUIT DUPATTA L.E SUIT DUPATTA L.E PCS

97 SHIRT DUPATTA SUN SHIRT DUPATTA SUNNY PCS

98 STOLE SUIT SUN STOLE SUIT SUNNY PCS

99 SUIT DUPATTA R.E SUIT DUPATTA R.E PCS

121 SALWAR DUPATTA M.N.J SALWAR DUPATTA MANOJ PCS

122 SUITS D.S.B SUITS D.S.B PCS

123 SUITS M.L.E SUITS M.L.E PCS

124 SUITS J.I SUITS J.I PCS

741 SUITS RRC SUITS RRC PCS

742 LENGHAS SHU LENGHAS SHU PCS

743 SHIRT DUPATTA M.N.J SHIRT DUPATTA M.N.J PCS

744 RM SUIT DUPATTA RTC M/R RTC PCS

745 RM SUIT DUPATTA RCHI M/R RCHI PCS

746 DRESS MATERIAL C.S.E DRESS MATERIAL C.S.E MTR

1207 SAREES OSSC SAREES OSSC PCS

1208 SUITS SUN SUITS SUN PCS

1209 RM SUIT DUPATTA AMBI M/R AMBI PCS

1210 SUIT DUPATTA FDSJ S/D FDSJ PCS

In this software every item has a different code. For instance – item name sarees B.S.S has item code “1” for group of sarees and brand name B.S.S. and item name saree HE has item code “2” group for sarees and brand name HE.

In this every item has a different code so there is no problem to order the goods and no problem in searching the items. It is helpful to save the time and reorder the goods. Because In this we can know that how many units we have and when should we order.

Item groups-

When we have different items with different brand name then it is difficult to maintain proper record of all items. So to maintain proper record all the items we make groups. All same items as all the suit of different brand are maintained in a suit group.

Thus we can maintain the proper record of all the items.

Purchase of material-

DatedBill No. Bill Date Party's Name

Bill Amount

1/4/2010 9888 25/03/2010 RHYTHM TRADING CO. 770581/4/2010 8730 31/03/2010 NILESH CREATIONS 180951/4/2010 7640 26/03/2010 MANOJ FAB CRAFT INDIA

PVT LTD15100

1/4/2010 54 1/4/2010 B.S KHANNA & SONS SUNAM 103951/4/2010 1803 1/4/2010 SUNNY CREATION 183131/4/2010 46 1/4/2010 B.R KAPOOR & SONS PVT LTD 149501/4/2010 4237 26/03/2010 SAMRIDHI COLLECTION 215502/4/2010 101155 24/03/2010 DEV TEXTILES 3228452/4/2010 7506 1/4/2010 A.P COLLECTIONS 11952/4/2010 5804 2/4/2010 MANMEET ENTERPRISES 949502/4/2010 5185 1/4/2010 KHYATI TEXTILES 812252/4/2010 5190 2/4/2010 KHYATI TEXTILES 402502/4/2010 7516 2/4/2010 A.P COLLECTIONS 91202/4/2010 13 1/4/2010 KAMAL ENTERPRISES 33002/4/2010 18 1/4/2010 MADAN FASHION SAREES

P.LTD4355

3/4/2010 3260 3/4/2010 S.P TEXTILES MILLS 147753/4/2010 3261 3/4/2010 S.P TEXTILES MILLS 399253/4/2010-----

1257-----

23/03/2010-----

RAM TEXTILES------

42970-----

9/7/2010 1850 8/7/2010 GURPREET EMPORIUM 267009/7/2010 1089 8/7/2010 AMBIKA COLLECTION 175009/7/2010 29835 9/7/2010 BHAI GURDIT SINGH

HARBANS SINGH7110

10/7/2010 29838 10/7/2010 BHAI GURDIT SINGH HARBANS SINGH

20295

23593616

If we fill the demand form on 25 march, the form no is 9888 and the amount is 77058 to RHYTHM TRADING CO. and we receive the goods On 1 April. And other form to NILESH CREATIONS on 31 march and we receive goods on same day 1 April.

It means it is helpful to reorder the goods.it is depend on company to company in how many days it complete the order. With the help of this we have an idea that this company fill the order in these days According to this we make purchase plan.

Record of received-

Vou

No. DateChallan No.

Bill

No.

Bill Date Party Name

Quantity

Amount

1 1/4/2010

818 1/4/2010

B.R KAPOOR & SONS PVT LTD

10 14950

2 1/4/2010

7640 1/4/2010

MANOJ FAB CRAFT INDIA PVT LTD

18 15100

3 1/4/2010

54 1/4/2010

B.S KHANNA & SONS SUNAM

15 10395

4 1/4/2010

1 1/4/2010

RHYTHM TRADING CO. 18 73310

5 1/4/2010

2449 1/4/2010

SUNNY CREATION 69.25 18312.5

6 1/4/2010

2450 1/4/2010

SHIVA TEX COLLECTIONS (P) LTD.

10 13498

7 1/4/2010

1688 1/4/2010

NILESH CREATIONS 5 17990

8 1/4/2010

22 1/4/2010

SAMRIDHI COLLECTION 30 21550

9 1/4/2010

2451 1/4/2010

S.P TEXTILES MILLS 20 36025

10 1/4/2010

2451/1 1/4/2010


11 1/4/2010

2452 1/4/2010


12 1/4/2010

2453 1/4/2010

BHAI GURDIT SINGH HARBANS SINGH

4 7110

13 2/4/2010

5190 2/4/2010

KHYATI TEXTILES 71 40250

14 2/4/2010

5185 2/4/2010

KHYATI TEXTILES 140 81225

15 2/4/2010

4703 2/4/2010

KAMAL ENTERPRISES 6 3300

16 2/4/2010

101155 2/4/2010

DEV TEXTILES 169 322845

17 2/4/2010

5804 2/4/2010

MANMEET ENTERPRISES 30 94950

18 2/4/2010

2454 2/4/2010

SUDHIR & CO. 4 4116

19 2/4/201 30368 2/4/201 MADAN FASHION 1 4275

0 0 SAREES P.LTD20 2/4/201

07506 2/4/201

0A.P COLLECTIONS 1 1195

21 2/4/2010

2455 2/4/2010

A.P COLLECTIONS 8 9120

22 2/4/2010

2456 2/4/2010

SHIVA TEX COLLECTIONS (P) LTD.

11 16825

23 3/4/2010

71305 3/4/2010

CHEAP CLOTH STORE PATIALA

2 18000

In receive goods the amount is given which is paid for a particular quantity.

Petty cash (01.04 - 31.05)-

Date Particulars

CAR EXPENSES

COMPUTER EXPENSES

CONVEYANCE EXPEN

SES

ADVANCE TO

EMPLOYEES

ADVERTISEMENT

& PUBLICI

TY

ADWAYS COMMUNICATIONS

AIR-CONDITIONE

R1/4/2010

Cash vou A/O PETROL CHGS

100

2/4/2010


107

3/4/2010

Cash vou A/O DIESEL CHGS

1000

3/4/2010


100

3/4/2010


1000

4/4/2010


150

5/4/2010


100

6/4/2010


100

6/4/2010


100

7/4/2010


1000

8/4/2010


500

8/4/2010


100

8/4/2010----------

Cash vou A/O PETROL CHGS----------

-------

100------

27/05/2010


107

27/05/2010

A/O PETROL CHGS

100

28/05/2010


500

31/05 A/O PETROL 100

/2010 CHGS

Total 15054

1355 3798 0 0 0 0

In patty cash book we see only the expenses. Where and how much money spend by the company. All the expenses are written in this book. And according to this we can see which expenses are over and how we can overcome to these expenses.

This shows the expenses on day to day bases and monthly bases. We can see that at what day we spend extra and how to control that expenses so that in future make planning not to spend more at that places.

Petty cash (01.06 - 31.07)-

Date ParticularsCAR

EXPENSESCOMPUTER EXPENSES

CONVEYANCE EXPENSES

1/6/2010 A/O PETROL CHGS 100

4/6/2010 Cash vou A/O PETROL CHGS 100


5/6/2010 A/O DIESEL CHGS 1000



10/6/2010 Cash vou A/O DIESEL CHGS 530

12/6/2010 Cash vou A/O TONNER REFILLING 250





16/06/2010 Cash vou A/O TONNER,DRUM,BLADE 650


17/06/2010 A/O PETROL CHGS 1020

19/06/2010 A/O DIESEL CHGS 500



22/06/2010--

A/O PETROL CHGS--

- - 100

-



6/7/2010 A/O TONNER,DRUM REFILLING 550




Total 8142 1450 1994

In April and may the car expenses is (15054) and in June and July it is 8142 it means the expenses reduce. And same the computer expenses increases 1355 to 1450.it means the computer used more in June and July. In this we should control the computer expense. In same months the conveyance expense is reduce from 3798 to 1994. It means the company controls the extra expense on the employees. We can control other expenses accordingly.

Bank transactions-

Voucher Date A/c Name Narration

Withdrawl Deposit Balance

1/4/2010 SUNNY TEX FAB (P) LTD.

Bank Vou CH.NO. 344,747.00

344,747.00 Cr

1/4/2010 SHIVA TEX COLLECTIONS (P) LTD.

Bank Vou CH.NO. 425,000.00

769,747.00 Cr

2/4/2010 CASH IN HAND Bank Vou CASH DEPOSITED 120,000.00

649,747.00 Cr


364,747.00 Cr

2/4/2010 CASH IN HAND Bank Vou CASH DEPOSITED 50,000.00 314,747.00 Cr


214,747.00 Cr

2/4/2010 HARINDER PAL SINGH (CAPITAL A/C)

Bank Vou PEARL ACADEMY OF FASHION

7,056.00 221,803.00 Cr


Bank Vou BANK CHGS 28 221,831.00 Cr

2/4/2010 JASMINDER KAUR (CAPITAL A/C)

Bank Vou CH.NO. 80,000.00 301,831.00 Cr

2/4/2010 FIZZA CREATION CH.NO. 233,320.00

535,151.00 Cr

2/4/2010 ROOP TRADING COMPANY DELHI

CH.NO. 386,710.00

921,861.00 Cr

2/4/2010 KOTAK MAHINDERA PRIME LTD

Bank Vou CH.NO. 33,000.00 954,861.00 Cr


809,861.00 Cr

3/4/2010 IDBI BANK LTD Bank Vou CH.NO. 85,000.00 724,861.00 Cr


Bank Vou GURU NANAK PUBLIC SCHOOL COMMITTEE

9,120.00 733,981.00 Cr

3/4/2010 ELECTRICITY EXPENSES PAYABLE

Bank Vou P.S.E.B. -W32CSO10184W 16/2-16/3

31,870.00 765,851.00 Cr

4/4/2010 DEV TEXTILES Bank Vou CH.NO. 545,192.00

1,311,043.00 Cr

4/4/2010 MANMEET ENTERPRISES

Bank Vou CH.NO. 86,900.00 1,397,943.00 Cr


1,157,943.00 Cr

5/4/2010--------

CASH IN HAND--------

Bank Vou CASH DEPOSITED--------

----------

310,000.00------

847,943.00 Cr---

--

----

----

----

----

------

----

29/06/2010

NEW ERA PRINTING MILLS

Bank Vou CH.NO. 16,650.00 264,491.20 Cr

30/06/2010

CASH IN HAND Bank Vou CASH DEPOSITED 140,000.00

124,491.20 Cr

30/06/2010

BANK CHARGES Bank Vou A/O CASH HANDLING & CLG CHGS

915 125,406.20 Cr

30/06/2010

BANK INTEREST Bank Vou A/O INTEREST M/O 6/10

63,444.00 188,850.20 Cr

With the help of this software we can know about the balance. How much and when the balance withdraws or deposit, we can see it date wise. We can see to whom the balance transferred. It is very useful to maintain the account of the company. It gives right information of accounts.

Stock Summary from 01/05/2010 to 30/05/2010 & From 01/05/2010 to 30/05/2010.-

Stock summary means how much stock we have. It has all account of receive issue goods. How many we receive and how many we have in stock.

Outstanding payments-

SR NO. ACCOUNT NAME ADDRESS BALANCE TYPE

1 GURJEET KAUR 7100 D

2 PARAMJEET KAUR 11800 D

3 195 PHASE 1 DUGRI 9876145992 2135 C

Particulars Opening Stock Receipt Issue Cl. Stock

ACHKAN SUIT 2 0 1 1

CHANDOA + RUMALA SAHEB

4 0 0 4

COAT PANT 102 0 2.5 99.5

DRESS 18 0 1 17

DRESS MATERIAL 10105.17 776.3 1000.9 9880.57

DUPATTA D PLAIN 265.6 0 28 237.6

FISH CUTS 1 0 0 1

GOWN 6 0 0 6

KURTA CAPE 2 0 0 2

TOP 1 0 0 1

TWILL S/D 1 0 0 1

WEEDING SUIT 5 0 0 5

Stock Summary 20946.67 9107.3 8121.6 21932.37

ACHKAN SUIT 2 0 0 2

CHANDOA + RUMALA SAHEB

4 0 0 4

COAT PANT 102 0 2 100

DRESS 18 2 2 18

DRESS MATERIAL 10105.17 1054.7 1146 10013.87

DUPATTA D PLAIN 265.6 0 27.5 238.1

FISH CUTS 1 0 0 1

GOWN 6 0 0 6

KURTA CAPE 2 0 0 2

TOP 1 0 0 1

TWILL S/D 1 0 0 1

WEEDING SUIT 5 0 0 5

Stock Summary 20946.67 5530.7 6751.4 19725.97

4 330 R MODEL TOWN 320 C

5 910-D MODEL TOWN 20953 D

6 AMAN 9815281985 150 D

7 AMARJEET SINGH CHAWLA 385 C

8 AMIT 9256512089 100 D

9 ANJUM 9317802888 5000 D

10 ANU BOUTIQUE 20290 D

11 ANU GUPTA 6543130 105 D

12 ASHISH UDAYPUR 3400 D

13 ATAMJEET 2225 C

14 B BOUTIQUE 3890 D

15 BALVIR 9872947298 105 C

16 BEBI RANJIT KAUR 16 INDRA NAGAR,LDH.

10825 D

17 BHAI GURDIT SINGH HARBANS SINGH

96185 D

18 BHASIN BHAJI 4260 C

19 BHUPINDER SINGH 9814223565 4350 C

20 BOBBY PHAGWARA 18970 D

21 CALCUTTA SISTERS 4405 C

22 CHARANJEET 53850 1225 C

23 CUSTOMER C/O RAJU 425 D

24 DIMPLE ANU BOUTIQUE 7980 D

25 DINKAR SALESMAN 1090 D

26 DOABA IND.1 21245 D

27 DR BALI 9216210059 5065 C

28 FRIENDS MEDICAL HALL 440 C

29 GAGAN 9876915700 320 C

30 GAGAN ATWAL 2271 D

31-----

GARCHA BOUTIQUE-----

29 L MODEL TOWN-----

10100-----

D-----

Outstanding payment means given the advance money by the customers.

Trading account (30-Apr-2010)-

Expenses Head Income Head

Particulars Amount(Cr) Particulars Amount AmountDISCOUNT 23604 PURCHASE

DISCOUNTS225801

FINISHING EXP 38638 SALE TAX FREE 7984572

FREIGHT & CARTAGE (PATEL)

15843 Total:- 8210373

PACKING EXPENSE 10292 Closing Stock 468252.8

PURCHASE TAX FREE 7765930.5

FREIGHT, OCTROI & CARTAGE

3281

Total Gross Profit 821037.3Cr

Grand Total : 8678625.8 Grand Total: 8678625.8

Trading account (31-May-2010)

Expenses Head Income Head

Particulars Amount(Cr) Particulars Amount AmountDISCOUNT 24743 OPENING STOCK 26429688

FINISHING EXP 125543 PURCHASE DISCOUNTS

348616


28306 SALE TAX FREE 14132336

PACKING EXPENSE 23279 Total:- 11948736

PURCHASE TAX FREE 12711120.5 Closing Stock 2166970.1


7841

Total Gross Profit 1194873.6Cr

Grand Total : 14115706.1 Grand Total: 14115706.1

It is clear in this trading account that gross profit increased in May 2010, it is because the income is increased proportionately more than expenses.

Trial balance as on 30-apr-2010 -

Particulars Debit CreditGroup Total Group

SUNDRY DEBTORS(CUSTOMERS)

CUSTOMER 640314 SUNDRY DEBTORS(CUSTOMERS)

DEAD STOCK AVERAGE 1475 638839 SUNDRY

Dr DEBTORS(CUSTOMERS)

OTHERS PAYABLES

CURRENT LIABILITIES 13863 13863 Cr OTHERS PAYABLES

UNSECURED LOANS

TRADING INCOME

PURCHASE DISCOUNTS 226911 TRADING INCOME

SALE TAX FREE 8337710 8564621 Cr

TRADING INCOME

TRADING EXPENSES

DISCOUNT 23604 TRADING EXPENSES

FINISHING EXP 39865 TRADING EXPENSES


15927 TRADING EXPENSES



PACKING EXPENSE 10292 TRADING EXPENSES

PURCHASE TAX FREE 7785945.5 7879439.5 Dr

TRADING EXPENSES

17617130.88 35032963.59 0

Trial balance as on 31-may-2010 -

Particulars Debit CreditGroup Total Group


ASIF 132 SUNDRY

DEBTORS(CUSTOMERS)

CUSTOMER 946729 SUNDRY DEBTORS(CUSTOMERS)

DEAD STOCK AVERAGE

1475 945122 Dr


OTHERS PAYABLES CURRENT LIABILITIES

13863 13863 Cr

OTHERS PAYABLES

UNSECURED LOANS ASSA SINGH & SONS (HUF)

377999 UNSECURED LOANS

HARBANS KAUR 527173 UNSECURED LOANSHARINDER PAL SINGH & SONS (HUF)

16117 921289 Cr

UNSECURED LOANS

SUNDRY CREDITORS(SUPPLIERS)

A.K. ENTERPRISES 95930 SUNDRY CREDITORS(SUPPLIERS)

A.P COLLECTIONS 999832 SUNDRY CREDITORS(SUPPLIERS)

TRADING INCOME PURCHASE DISCOUNTS

354852 TRADING INCOME

SALE TAX FREE 14585333 14940185 Cr

TRADING INCOME

TRADING EXPENSES DISCOUNT 24743 TRADING EXPENSESFINISHING EXP 130440 TRADING EXPENSESFREIGHT & CARTAGE (PATEL)




PACKING EXPENSE 23279 TRADING EXPENSESPURCHASE TAX FREE

12974897.5

13191200.5 Dr

TRADING EXPENSES

24080413.

0841486245.

79 0

CHAPTER-6

FINDINGS AND CONCLUSION

FINDINGS

In April sundry debtor(customer) amounts Rs. 638839 and in May Rs. 945122. It means the company’s recovery system is ineffective. The company should take care of this part.

Sundry creditor (supplier) amounts to Rs. 15907657.5 in April and Rs. 15453721.5 in May. The credit purchases decreased in may, it shows the sound financial situation and increase in sales.

Increase in current liabilities is due to increase in outstanding payments of some expenses e.g. electricity expenses.

Bank overdraft is also increased by approx. Rs. 5 lakhs. Bank balance decreases from Rs. 59063.93 to Rs. 38567.32. this shows that in may

bank transactions were done more instead of cash transaction. The bank balance should be increased so that there will not be any need for bank overdraft in future.

Secured loans decreases from Rs. 1051791 to Rs. 990741. The liabilities are decreased by decrease in loan amount. The company should pay off its loans and instalments on time so that the liabilities could not be increased.

CHAPTER-7RECOMMENDATION

AND

SUGGESTION

RECOMMENDATIONAND SUGGESTION

1. HCL having large number of channel partners but it is not supporting and taking care all of them equally which results in increasing discontentment among new channel partners because it’s not possible for company to support all of them equally. Company should take some positive action against it.

2. Company executive should visit dealers on regular basis.

3. They should pay proper attention towards checking of various components of PC before end user delivery. Otherwise it tends towards defame of brand name in comparison to rivals.

4. Proper attention should be paid for advertisement planning otherwise it may lead to problem for dealer as well as for company.

5. Need to expand customer care centre as the consumer base of HCL Info system is increasing with tremendously fast pace.

6. Company should tie up with some event management company to organize various promotional activities like canopy, Carnival.

7. Company should make policy for fixed end user price for all dealers so that fair game will be played & dealer would not to compromise on their margin

BIBLIOGRAPHY

BIBLIOGRAPHY

www.hcl.in

http://www.hcl.in/

www.hclcdc.in

www.careerdevelopment.com,

www.articals.com,

www.moneycontrol.com

http://www.articals.com/

http://www.careerdevelopment.com/

http://www.hclcdc.in/

Download - Amarpreet's Summer Training Report at HCL

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