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KM Tools and Techniquesfor Capturing Knowledge
Alaa Al-JadiOctober, 2010
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Outline
1. Introduction2. Defining Knowledge Capture3. Why to Capture Knowledge4. Problems in not Capturing Knowledge5. Tools and Techniques for capturing knowledge
A. Non IT tools & methods
BrainstormingPeer AssistKnowledge cafCollaborative physical workspace
B. IT tools & methodsVideo sharingVoice and VOIP
6. Web video links7. The key to successful knowledge capture8. Small talk on knowledge
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KM Cycle
Knowledge
Codification
Knowledge
Capture
Knowledge
Sharing
Knowledge
Use
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What is Knowledge Capture?
It is to Transform tacit knowledge into storableexplicit knowledge (Misra, D.C. 2007 )
It is The process of making tacit knowledgeexplicit (OHara, K. & Shadbolt, N. 2001)
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Which knowledge to capture?
The knowledge capture affects the organization.
Why to capture knowledge?
Problems in not capturing knowledge.
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Non IT tools and methodsBrainstorming
Brainstorming is a simple way of helping a groupof people to generate new and unusual ideas(Young, R. 2010)
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Non IT tools and methodsBrainstorming
When to Use Brainstorming:
When not:
Brainstorming is useful when there is a need to generate arelatively large number of options or ideas. (Young, R. 2010)
when a problem is known to have a single correct solution thatrequires careful analysis to determine. (Young, R. 2010)
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Brainstorming
Defer judgment
Go for quantity
Seek wild and unusual ideas
Combine and associate
Write everything down
Improve ideas as you go
Be deliberate (careful & studied ideas)
Seek novelty Check with your objectives
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Watch how not to brainstorm
Watch how to brainstorm
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Non IT tools and methodsPeer Assist
What is a peer assist?
It is a technique used by a project team to solicit assistance from
peers and subject matter experts regarding a significant issue theteam is facing.
The Peer Assist meeting usually lasts from half a day to 2 days.Both the project team and the peer discuss the project andpotential issues/concerns and provide solutions
The team gains project insights from their peers in the meetings.The peers gain as well, learning from the project and from eachother.
(Young, R. 2010)
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Non IT tools and methodsPeer Assist
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Limit the number ofPeer Assists to not more than six.It is difficult to have an in-depth discussion if the group is
large.
Watch Peer Assist
Invite only those who have expertise and knowledgeregarding the situation the team is facing in the
project.
The project leader can get suggestions from the teammembers regarding the possible invitees to themeeting.
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Non IT tools and methodsKnowledge Caf
What is a Knowledge Caf?
A Knowledge Caf is a way to have a group discussion,to reflect, and to develop and share any thoughts andinsights that will emerge, in a very non-confrontationalway. (Young, R. 2010)
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Non IT tools and methodsKnowledge Caf
What is most important to state is that you cannot, and must notenforce people to attend and participate in a Knowledge Caf.
a Knowledge Caf must be a natural, voluntary, and participatoryact of the individuals involved.
A knowledge caf is most effective with between 15 and 50participants.
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Watch knowledge cafe
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Non IT tools and methodscollaborative physical workspace
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IT tools and methodsVoice & VOIP
What is VOIP ?
It is the internet capability of sending both audio and video
signals between computers, using only a broadband connectionand some low-cost equipment, such as a webcam and a headset.
This capability is often referred to as (VOIP)
Voice - Over - InternetProtocol
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IT tools and methodsVoice & VOIP
The adoption of broadband has led to the creation of a number ofcompanies that offer various VOIP services, like:
instant messaging
voice transmissionvideo calls as well
The addition of screen sharing allows people to deliver presentationsand e-learning at very low cost and with high levelsof interaction.
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Watch Skype
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IT tools and methodsVideo sharing
Video sharing is the ability to publish video content,either to a specific audience or the entire world.
In addition to sharing the content, you can also
participate in the discussion.
Video is an incredibly powerful medium for capturing,sharing, and consuming knowledge.
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When not to use video sharing?
If your bandwidth connection is low, it would be difficult towatch a video since video files are larger to audio files.
If you want the instructions for repairing a machine, it would bebetter to check a manual to have easy access to the contentrather than watching the instructions in a video.
Examples of video sharing: youtube
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The key to successful Knowledge Capture
Face- to- face communication is the ideal way to accomplish asuccessful capture of tacit knowledge !
Spend an hour on the phone with a friend who needs help !
Use the MSN !
Listen to organizational stories !
Hire the BestPeople & Encourage them to Talk
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Find the best person Interview onvideo
Have open endedquestions
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Small Talk
Knowledge can be born
Knowledge can die
Knowledge can be owned
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