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KM Tools and Techniquesfor Capturing Knowledge

Alaa Al-JadiOctober, 2010


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Outline

1. Introduction2. Defining Knowledge Capture3. Why to Capture Knowledge4. Problems in not Capturing Knowledge5. Tools and Techniques for capturing knowledge

A. Non IT tools & methods

BrainstormingPeer AssistKnowledge cafCollaborative physical workspace

B. IT tools & methodsVideo sharingVoice and VOIP

6. Web video links7. The key to successful knowledge capture8. Small talk on knowledge


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KM Cycle

Knowledge

Codification

Knowledge

Capture

Knowledge

Sharing

Knowledge

Use


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What is Knowledge Capture?

It is to Transform tacit knowledge into storableexplicit knowledge (Misra, D.C. 2007 )

It is The process of making tacit knowledgeexplicit (OHara, K. & Shadbolt, N. 2001)


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Which knowledge to capture?

The knowledge capture affects the organization.

Why to capture knowledge?

Problems in not capturing knowledge.


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Non IT tools and methodsBrainstorming

Brainstorming is a simple way of helping a groupof people to generate new and unusual ideas(Young, R. 2010)


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Non IT tools and methodsBrainstorming

When to Use Brainstorming:

When not:

Brainstorming is useful when there is a need to generate arelatively large number of options or ideas. (Young, R. 2010)

when a problem is known to have a single correct solution thatrequires careful analysis to determine. (Young, R. 2010)


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Brainstorming

Defer judgment

Go for quantity

Seek wild and unusual ideas

Combine and associate

Write everything down

Improve ideas as you go

Be deliberate (careful & studied ideas)

Seek novelty Check with your objectives


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Watch how not to brainstorm

Watch how to brainstorm


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Non IT tools and methodsPeer Assist

What is a peer assist?

It is a technique used by a project team to solicit assistance from

peers and subject matter experts regarding a significant issue theteam is facing.

The Peer Assist meeting usually lasts from half a day to 2 days.Both the project team and the peer discuss the project andpotential issues/concerns and provide solutions

The team gains project insights from their peers in the meetings.The peers gain as well, learning from the project and from eachother.

(Young, R. 2010)


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Non IT tools and methodsPeer Assist


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Limit the number ofPeer Assists to not more than six.It is difficult to have an in-depth discussion if the group is

large.

Watch Peer Assist

Invite only those who have expertise and knowledgeregarding the situation the team is facing in the

project.

The project leader can get suggestions from the teammembers regarding the possible invitees to themeeting.


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Non IT tools and methodsKnowledge Caf

What is a Knowledge Caf?

A Knowledge Caf is a way to have a group discussion,to reflect, and to develop and share any thoughts andinsights that will emerge, in a very non-confrontationalway. (Young, R. 2010)


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Non IT tools and methodsKnowledge Caf

What is most important to state is that you cannot, and must notenforce people to attend and participate in a Knowledge Caf.

a Knowledge Caf must be a natural, voluntary, and participatoryact of the individuals involved.

A knowledge caf is most effective with between 15 and 50participants.


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Watch knowledge cafe


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Non IT tools and methodscollaborative physical workspace


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IT tools and methodsVoice & VOIP

What is VOIP ?

It is the internet capability of sending both audio and video

signals between computers, using only a broadband connectionand some low-cost equipment, such as a webcam and a headset.

This capability is often referred to as (VOIP)

Voice - Over - InternetProtocol


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IT tools and methodsVoice & VOIP

The adoption of broadband has led to the creation of a number ofcompanies that offer various VOIP services, like:

instant messaging

voice transmissionvideo calls as well

The addition of screen sharing allows people to deliver presentationsand e-learning at very low cost and with high levelsof interaction.


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Watch Skype


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IT tools and methodsVideo sharing

Video sharing is the ability to publish video content,either to a specific audience or the entire world.

In addition to sharing the content, you can also

participate in the discussion.

Video is an incredibly powerful medium for capturing,sharing, and consuming knowledge.


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When not to use video sharing?

If your bandwidth connection is low, it would be difficult towatch a video since video files are larger to audio files.

If you want the instructions for repairing a machine, it would bebetter to check a manual to have easy access to the contentrather than watching the instructions in a video.

Examples of video sharing: youtube


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The key to successful Knowledge Capture

Face- to- face communication is the ideal way to accomplish asuccessful capture of tacit knowledge !

Spend an hour on the phone with a friend who needs help !

Use the MSN !

Listen to organizational stories !

Hire the BestPeople & Encourage them to Talk


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Find the best person Interview onvideo

Have open endedquestions


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Small Talk

Knowledge can be born

Knowledge can die

Knowledge can be owned


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