ADDING VALUE TO THE VALUE CHAINTHE IMPACT OF DIGITIZATION ON THE UTILITIES VALUE CHAIN.
Utilities. The lifeline of a modern society is undergoing some of its most effective transformation through technology.Particularly when it comes to distribution and retail. Here's why companies around the world are digitizing their utilities offerings.
HERE'S A LOOK AT THE TYPICAL ELECTRICITY VALUE CHAIN.
DISTRIBUTION & RETAIL
CONTROL CENTER
COMMERCIAL AND INDUSTRIAL
SMART METER
SUB STATION
DISTRIBUTEDGENERATION
RESIDENTIAL
SMART METERSUB STATION
GENERATION TRANSMISSION DISTRIBUTION RETAIL
IT IS TIME FOR UTILITY COMPANIES TO DIGITIZE THE DISTRIBUTION AND RETAIL END OF THE VALUE CHAIN
DIGITIZATION HELPS
ADDRESS OUTAGES
INCREASE RELIABILITY REDUCE COSTS
RISE OF THE EMPOWERED CUSTOMER
HENCE, DIGITIZING THE CORE
BENEFITS & IMPACT OF DIGITIZATION
OPERATIONAL IMPACTTools such as Wipro’s AORTA (Asset and
Operations Real Time Analytics) provide real-time operational status, improving reliability and safety.
PROCESS AGILITYDigitization enables rapid process rollouts
and value chain integration by unifying retail, generation and OEMs.
FASTER DATA-DRIVEN DECISION MAKINGAORTA can provide a single view of real-time sensory data,
leading to faster data-driven decision making.
WIPRO WHITEPAPER
TRANSFORMING DISTRIBUTION UTILITIES: DIGITIZING THE CORE
WIPRO UTILITY WEEK REPORT TITLED
‘UTILITIES’ PROGRESS TOWARDS CUSTOMER CENTRICITY’
IDC INSIGHTS CASE STUDY
WIPRO’S AORTA PROGRAM FOR THAMES WATER
DO BUSINESS BETTER
WWW.WIPRO.COM CONSULTING | SYSTEM INTEGRATION | BUSINESS PROCESS SERVICES
IMPROVE CUSTOMER SATISFACTION
WIPRO'S AORTA PROGRAM FOR THAMES WATER
TODAY’SEMPOWEREDCUSTOMERS
Seek instantaneous responsesand closures to queries
Access informationanytime and anywhere
Demand a new level ofcustomer obsession
Can switch loyaltiesif trust is not maintained
FOCUS ON CUSTOMER CENTRICITYOwing to this, there is a critical call on making everything a company does a lot more customer centric.Here are a few reassuring facts that indicate how thingswill look in the coming years.
Utility CXOs believe that thefocus on the customer has increased compared to the previous year
The Customer Centricity Indexfor Utility companies is slated to increase by 20% in 2014
SOURCES:
20%
90%
