Adding Value To The Value Chain - VALUE TO THE VALUE CHAIN THE IMPACT OF DIGITIZATION ON THE UTILITIES VALUE CHAIN. Utilities. The lifeline of a

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  • ADDING VALUE TO THE VALUE CHAINTHE IMPACT OF DIGITIZATION ON THE UTILITIES VALUE CHAIN.

    Utilities. The lifeline of a modern society is undergoing some of its most effective transformation through technology.Particularly when it comes to distribution and retail. Here's why companies around the world are digitizing their utilities offerings.

    HERE'S A LOOK AT THE TYPICAL ELECTRICITY VALUE CHAIN.

    DISTRIBUTION & RETAIL

    CONTROL CENTER

    COMMERCIAL AND INDUSTRIAL

    SMART METER

    SUB STATION

    DISTRIBUTEDGENERATION

    RESIDENTIAL

    SMART METERSUB STATION

    GENERATION TRANSMISSION DISTRIBUTION RETAIL

    IT IS TIME FOR UTILITY COMPANIES TO DIGITIZE THE DISTRIBUTION AND RETAIL END OF THE VALUE CHAIN

    DIGITIZATION HELPS

    ADDRESS OUTAGES

    INCREASE RELIABILITY REDUCE COSTS

    RISE OF THE EMPOWERED CUSTOMER

    HENCE, DIGITIZING THE CORE

    BENEFITS & IMPACT OF DIGITIZATION

    OPERATIONAL IMPACTTools such as Wipros AORTA (Asset and

    Operations Real Time Analytics) provide real-time operational status, improving reliability and safety.

    PROCESS AGILITYDigitization enables rapid process rollouts

    and value chain integration by unifying retail, generation and OEMs.

    FASTER DATA-DRIVEN DECISION MAKINGAORTA can provide a single view of real-time sensory data,

    leading to faster data-driven decision making.

    WIPRO WHITEPAPER

    TRANSFORMING DISTRIBUTION UTILITIES: DIGITIZING THE CORE

    WIPRO UTILITY WEEK REPORT TITLED

    UTILITIES PROGRESS TOWARDS CUSTOMER CENTRICITY

    IDC INSIGHTS CASE STUDY

    WIPROS AORTA PROGRAM FOR THAMES WATER

    DO BUSINESS BETTER

    WWW.WIPRO.COM CONSULTING | SYSTEM INTEGRATION | BUSINESS PROCESS SERVICES

    IMPROVE CUSTOMER SATISFACTION

    WIPRO'S AORTA PROGRAM FOR THAMES WATER

    TODAYSEMPOWEREDCUSTOMERS

    Seek instantaneous responsesand closures to queries

    Access informationanytime and anywhere

    Demand a new level ofcustomer obsession

    Can switch loyaltiesif trust is not maintained

    FOCUS ON CUSTOMER CENTRICITYOwing to this, there is a critical call on making everything a company does a lot more customer centric.Here are a few reassuring facts that indicate how thingswill look in the coming years.

    Utility CXOs believe that thefocus on the customer has increased compared to the previous year

    The Customer Centricity Indexfor Utility companies is slated to increase by 20% in 2014

    SOURCES:

    20%

    90%

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