supply chain and value chain planning

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TCS Response Proposal - Psion EMEA Integration

Supply Chain and Value Chain Planning

TCS and Oracle

# 1

Agility is critical for sales and operations planning and Agility has been defined as recalibration in the face of market, demand and supply volatility while delivering comparable cost, quality and customer service (Lora Cecere)Sales and operations planning# 22

The challengeGive the customer and dealer/retailerWhat, When, Where and the Way they want with proper documentationAtthe highest margin, lowest cost and with the maximum flexibilityThroughthe unknownWhiledisposing, introducing and coordinating# 3

S&OP renaissanceMany companies are embarking on S&OP improvement initiatives to proactively manage and respond to changing business conditions through new approaches, processes, tools and capabilities

# 4Aligned Operational PlanCorporate S&OP SummaryThe traditional S&OP monthly process and operationSupply PlansBacklog PlansInventory PlansUnconstrained Demand PlansSupplyPlanningPlanning BOMsComponents CommoditiesFinancial TargetsFinancial Review BU ConsensusDemand PlanningForecast based onHistorical data and ForecastBottom Up Sales PlanningS&OPSupply ActionsPipeline InventoryATP, Committed Supply PositionChannel InventoryRe-PlanChanges to Demand PlanUnsolved IssuesKey ParticipantsSales OperationsGlobal PlanningProduct Line ManagementFinanceProcurementITProposed Operational PlanMONTHLY PROCESS# 5Our assessments show few organizations with an S&OP process improvement plan Forecasts will be incorrect. Deviation from plans are certain. Supply will be disrupted. Demand will have variability. Inventory will be in the wrong place. Shipping and fulfillment costs will increase.Yet few organizations have well defined processes and business rules to manage these, anticipate these, and respond rapidly. Plans and execution must translate to resultsBUSINESSRESULTSS&OP ProcessBusiness RulesBusiness MetricsInterlock ProcessesSupply Chain Execution

# 6Aligned Operational PlanThe enhanced S&OP process, flow and operationSynchronizing Supply and DemandProactive and ResponsiveCorporate S&OP SummarySupply PlansBacklog PlansInventory PlansUnconstrained Demand PlansSupplyPlanningPlanning BOMsComponents CommoditiesFinancial TargetsCostsAnalytics and What-if ToolsFinancial Review BU ConsensusDemand PlanningS&OPSupply ActionsDemand Shaping ActionsPipeline InventoryAgeing, TransfersATP, Committed Supply PositionChannel InventoryCustomer Sites Spares/After Market Service CentersRe-PlanChanges to Demand Plan for What-if AnalysisUnsolved IssuesProposed Operational PlanMONTHLY PROCESS + WEEKLY INTERLOCKS + DAILY UPDATESForecast based onDemand TriggersOrders, POS/Sell-through/ContractsCustomer SignalsNPI and Marketing Projections: Phase-in/Phase-outBottoms Up Sales PlanningHistorical DataUsing Statistical Analysis, Predictive Analysis ToolsKey ParticipantsSales OperationsGlobal PlanningProduct Line ManagementFinanceProcurementITChannels/Customers/SuppliersBudgetsFinancial PlansSupply Risks and Mitigation

# 7

Recommendations - A quick summary Intelligent Forecast using predictive analytics, consumption, demand sensing, sales inputs and what-if modelingLeverage dynamic S&OP + interlock processesEnsure two-way involvement with supply network planning, global trade, logistics and fulfillment strategyDeploy an integrated suite of systems across the end-to-end supply chainEstablish an S&OP process which considers business model differences, customer segments, and geographical differencesPromote collaboration and involvement with all functions, key suppliers, partners and channels with appropriate and aligned metricsDevelop An upskilled skill sets of people in supply chain, execution, analytical concepts, and response

# Tata Consultancy ServicesBusiness performance13.4billion US$ in FY14 revenues *1065Clients *55+Countries where TCS has a presence46+years in business300,464Associates *118Nationalities *97.4% of revenues from repeat customers*First Company in the world to be assessed at Level 5 for integrated enterprise-wide CMMiMarket Success Revenues in US$ Millions Source: Figures from TCS Analyst Report FY Q4-14, Employee count includes 300,464 employees in subsidiariesCAGR = 27.05%# 9TCS global network delivery model enables customer success223 Offices worldwide, 145 Delivery Centers in 21 CountriesN. America22IberoamericaAPACIndiaEuropeUK & IrelandMEA81499196108273328238# of Regional Offices# of Delivery CentersLegendCincinnati (US)GNDM HighlightsOne Global Service Standard for all Delivery Centers Access to global skills/talent Multi-lingual support for 33 + languagesScalability for future GrowthPhoenix (US)Toronto (Canada)HungaryPeterborough (UK)GermanyLuxembourgChina (3)SingaporeAustraliaBrazilUruguayArgentinaMexicoChileEcuadorColombiaSouth AfricaMoroccoUAEYokohama (Japan)Midland (US)North AmericaLatin AmericaUK & EuropeJAPANIndiaAPAC # Associates : 23,000+ Languages : English Over 425 Clients # Associates: 9000+ Languages : English, French, Portuguese, Spanish Over 100 Clients # Associates: 12000+ Languages: English, German, French, Spanish, Dutch,, Portuguese, Italian, Danish etc. Over 370 Clients # Associates: 1700+ Languages: Japanese Japan ODC in Kolkota, Pune, China Near-shore facility setup in 2002 at Yokohama Over 20 Japanese clients # Associates: 200,000+ Languages: English, Japan Over 400 Clients # Associates: 3500+ Languages: English, Mandarin, Thai, Malay, Cantonese, Filipino etc. Over 165 Clients# 10TCS value Proposition Aligned with Oracle PrioritiesTCS is a Strategic Partner providing these key value differentiators# 11TCS Oracle VCP expertise200+VCP Consultants75+VCP Functional Experts30+Projects6+On-going EngagementsExperienceCapabilitiesFunctional Areas and ModulesExperience in Manufacturing, Telecom, Retail & CPG and Media industriesFunctional, Technical & Administration skills and Domain ExpertiseExperience across all geographiesDemantra Demand Management Advanced Forecasting & Demand Modeling Sales & Operations Planning Trade promotion ManagementAdvanced Supply Chain Planning, Global Order Promising, Collaborative Planning, Production Scheduling, Inventory OptimizationAdvanced Planning Command Center, Strategic Network Optimization# 12

End-to-end order capture to fulfillment flow for a B2B businessSupport for complex purchasing requirements such as volume pricing, order restrictions and workflow-based order approval An integrated suite of systems across the end-to-end supply chainReal time visibility of SKU positionsPlatform to perform an accurate pan organization order schedulingCentral fulfillment monitoring across channelsEmbedded intelligence to measure effect of supply decisions on cost and on-time delivery metricsKeys to an agile supply chain

# 13Experience certainty.Tata Consultancy Services helps customers experience certainty by reliably delivering business results, providing leadership to drive transformation and partnering for success.

Experience LeadershipExperience PartnershipExperience ResultsTCS commitment# 14


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