Download - 5-Star hotel Requirements
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The operation of the front office department is mainl determined ! thetpe and n"m!er of #"est transactions $hich ta%e place d"rin# the fo"r
different phases of the #"est ccle as sho$n in &i#"re ' and listed !elo$(
GUEST CYCLE
)re-arri*al
The sta#e $here the #"est ma%esroom reser*ation+
Arri*al
The point $hen the #"est arri*es atthe hotel+
Occ"panc
The period d"rin# $hich the #"eststas in the hotel+
,epart"re
The point $hen the #"est chec%s o"tand lea*es the hotel+
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Location-The localitand en*irons incl"din#approaches shall !e$ith proper in#ressand e#ress+
The facade andarchitect"ral feat"res
of the !"ildin# shall !eappropriate desi#ned+
Parking- There shall!e an ade."ate/
sec"red par%in# spacepro*ided for free toc"stomers+
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Lighting- Ade."ate li#htin# dinin# rooms/ p"!lic rooms/ comfort rooms/ corridorsand other p"!lic areas+ Li#ht $ith total comfort+
Hotels need different tpes of li#htin# to create the ri#ht atmosphere for *ario"sp"rposes( in*itin# reception areas/ resta"rants $ith an intimate atmosphere/ $arm
!"t f"nctional !edrooms/ professionall e."ipped conference rooms/ sophisticated!ars/ rela0in# $ellness areas and ener#isin# finess s"ites+
A modern li#htin# control sstem #i*es enormo"s fl e0i!ilit in professionalconference rooms so the li#htin# can !e ad1"sted for specifi c tas%s+
2ario"s li#ht colo"rs/
different tpes ofl"minaire and direct andindirect li#ht in differentcom!inations mean theli#htin# sstem can co*era $ide ran#e of sit"ations
and acti*ities/ s"ch asspea%er spotli#htin#/!eamer presentationli#ht/ li#ht forconcentrated $or% andener#isin# li#ht for
!rainstormin#+
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Gaylord Palms Hotel
issimmee/ &lorida
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Mexico Hotels
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Li#ht opens doors+ Entrance and lo"n#e areas
sho"ld appear in a friendl$elcomin# li#ht to #i*e apositi*e impression+
The li#htin# adds to afeelin# of $ell-!ein# amon##"ests and pro*ides aperfect *ie$ of the area
$ith no #lare+ Its p"rpose is also to #i*e
str"ct"re to lo"n#es andentrance areas and separate$al%$as from rela0ation6ones+
In the entrance area/inno*ati*e recessed li#htsoffer !rilliant #lare-freeli#ht for porches andre*ol*in# doors+
Trail-!la6in# entranceli#htin#+
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Reception- A receptionistshall !e a*aila!le to "sher in#"ests+ A $aitin# lo"n#e $ith atelephone shall also !epro*ided+
In the entrance area/inno*ati*e recessed li#htsoffer !rilliant #lare-free li#htfor porches and re*ol*in#doors
Stlish lo"n#e li#htin#+
Seatin# areas and lo"n#esare#i*en a to"ch of stle andflair $ith ele#ant s"rface-mo"nted l"minaires
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Reception areas andfoers ha*e to !ehi#hli#hted !eca"sethe are #enerall thefirst places that #"ests
and *isitors see+
The indi*id"al 6onesneed to !e distin#"ished$ith different li#ht+
7o" need to ma%e
contrasts/ create li#htand shado$ and "se*ertical li#htin#components as panels orlines+
The li#ht at receptionsho"ld !e stron# eno"#hfor #"ests to find their$a aro"nd easil/ !"talso discrete/ confidentand rela0in#+
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ceilin#s of frostedor colo"red #lass or$hite st"cco $itharches so that
differences inl"minance and!ri#htness can !eachie*ed from thecorners to thecentre of the
room+ To hi#hli#ht the lift
area o" sho"ld"se matchin# floorand ceilin#l"minaires fitted$ith colo"red LE,mod"les pro*idessafe and relia!leli#htin# in the liftitself+
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The #"estrooms sho"ld radiateatmosphere and comfort+ 8ood hotelroom li#htin# sho"ld !e #lare-freeand cast little shado$+ Ideall/ #"ests
sho"ld !e a!le to ad1"st the li#htin#to s"it their needs+
This can !e achie*ed $ith modernli#htin# control sstems in $hich!asic scenes are stored/each capa!le
of !ein# ad1"sted man"all+
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NATURAL LI8HTIN8 IN THE INTERIORS
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freel pro#ramma!le li#htin# scenesfor/ sa/ $atchin# T2/ readin#/ #ettin#dressed or rela0in#+
,imma!le fl"orescent lamps operatedare installed !ehind the head!oard to
#i*e pleasant indirect li#htin# aro"ndthe !ed+
Indirect li#htin# !ehind opa."e co*ersor in niches alon# the $alls+
9oncentrated li#ht from lampscreates contrast on the $alls+
Recessed ceilin# do$nli#hts andener#-sa*in# lamps in the classicshape of a li#ht !"l! pro*ide !ri#htli#ht for $or%in# at the ta!le+
:ide area li#htin# !ehind frosted
#lass panels fl"orescent lampscreate a sense of peace andrela0ation+
The lamps prod"ce !rilliant li#htin front of mirrors+
Soft li#ht to the left and ri#ht ofthe mirror is pro*ided+
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Comfort Rooms - All comfort roomsshall !e $ith #ood ."alit fi0t"res andfittin#s and pro*ided $ith r"nnin#$ater+
The floor and the $alls shall !e
co*ered $ith imper*io"s materials of#ood ."alit $or%manship and shall !e%ept clean and sanitar at all times+
Tiss"e papers/ soap/ paper to$elsand; or hand drier shall !e pro*ided+
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The t$o essential in#redients forperfect resta"rant li#htin# areatmosphere and 6onin#+
Atmosphere is created ! sensiti*en"anced li#ht< 6onin# $ith li#htcreates cos areas $ithin theresta"rant+
O*erall/ the li#htin# sho"ld !es"!tle and reser*ed !"t $al%$as/ser*ice 6ones and other acti*itareas sho"ld !e more !ri#htl lit+
Ta!les and other seatin# areascall for a rela0in# atmosphere+
The li#ht sho"ld !e !ri#ht eno"#hto ena!le men"s to !e read incomfort and for people=s faces to!e easil seen/ !"t s"!d"edeno"#h to create a sense of
pri*ac in $hich to en1o themeal+
Another important element is acharacteristic stle for theresta"rant/ accent"ated $ith in-ho"secolo"rs and desi#n+
This is made easier ! a dimma!leli#htin# sstem+
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9haracteristic modern distincti*e li#htin# is also important for !ars/p"!s and caf>s+
Li#htin# m"st !e "sed to create an atmosphere that is in %eepin# $ith
the partic"lar esta!lishment !"t $hich also #i*es it its o$n stle+ The li#htin# for an Irish p"! needs to !e rela0in#/ $hereas a coc%tail
!ar calls for more sophisticated mood li#htin#+
As $ith resta"rants there are some #eneral r"les for li#htin# !ars andother s"ch places+
?ones and areas $here people $or% 4 !ehind the !ar for e0ample 4need !ri#hter/ more @efficient li#htin#+
The li#htin# for the #"est area needs to !e attracti*e/ stlish andeffecti*e+
Architect"ral hi#hli#hts and special f"rnishin#s/ for e0ample/ can !e#i*en #reater str"ct"re $ith LE, li#htin#+
:ith a li#htin# control sstem/ inno*ati*e LE, mod"les can !epro#rammed to create fascinatin# se."ences+
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Bar- The !ar shall!e $ell-stoc%edat all times+
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Kitchen-The %itchen/pantr and cold stora#eshall !e in #oodoperatin# condition at
all times and shall !e$ell-e."ipped andh#ienic+ E."ipmentnecessar to maintain ahi#h standard ofsanitation and h#iene
shall !e installed and"sed+
It sho"ld !e noted that the %itchen=s ser*ice areas/ loadin# and
"nloadin# spaces do not dist"r! the p"!lic and the circ"lation
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Factors that influence the esign of a
kitchen!
)roperl planned lao"ts/ $ith ade."ate e."ipments/ tools/materials and $or% space/ are essential if practical $or% is to !ecarried o"t efficientl+
The mo*ement/ stora#e and handlin# of foods+
:or%in# methods of staff emploed+
Si6e of dinin# area if applica!le+
N"m!er of staff emploed and their s%ill le*els+
Tpe of operation/ e+#+ !rea%fast/ l"ncheon and dinner+
Stora#e areas for chemicals and e."ipments/ perisha!le and non-perisha!le foods+
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Kitchen design
Chinese kitchen Western kitchen
P d ti kit h
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Production kitchen
)rod"ction %itchens prod"ce foods for separate ser*ice areas in the hotel+The amo"nt of food prod"ced can !e as lar#e as in the prod"ction forairlines or f"nctions centre dealin# $ith se*eral h"ndred people/ or as in
the food prod"ction for a co"nter area $here smaller n"m!ers ofc"stomers are catered for+
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Features of a good production
kitchen: Designedso that it can !e easil mana#ed+
Managementm"st ha*e eas access to the areas "nder their controland ha*e #ood *isi!ilit in the areas $hich ha*e to !e s"per*ised+
Products ra$ materials to finished prod"ct m"st ha*e an eas flo$ Personnel4 ho$ people $or% and mo*e in the %itchen m"st ha*e a
#ood $or% flo$/ therefore #ood time mana#ement+
Containers/Equipment/Utensils e."ipment sho"ld/ $herepossi!le/ !e separated into specific process areas to increase
efficienc/ h#iene and $or% flo$+ Storage areas sho"ld !e %ept clean and tid/ $ith temperat"res
monitored $here necessar/ and !e close to the prod"ction areasfor impro*ed time mana#ement+
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Kitchen design
Factors that influence the design of a kitchen
itchens are desi#ned for easier mana#ement+ Themar%et that the !"siness is caterin# for and the stle offood operation/ $hich incl"des the men" str"ct"re/ areall needed to !e considered+
Th d i d
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The correct desi#n andlao"t of foodpreparation andprod"ction areas canma%e a ma1or
contri!"tion to #oodfood h#iene+
Staff respond !etter"nder #ood $or%in#conditions ! ta%in#
more pride in their$or%/ themsel*es andtheir en*ironment+
Ade."ate $or%in#space m"st !epro*ided for eachprocess in the %itchenand the separation ofra$ and coo%ed/ cleanand dirt m"st !efollo$ed to red"ce theris%s of foodcontamination+
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Ser%ice an Staff - Ade."ate n"m!er of $ell-trained/ $ell-#roomed/e0perienced/ efficient and co"rteo"s stall shall !e emploed+
Adapter
Additional f"rnit"re/ e+#+
ta!le/ chair
Air-p"rifier
Bed !oard
9ri!;Ba! cot
,eh"midifier
E0tension cord
E0tra !eddin# s"pplies/ e+#+
pillo$/ !lan%et
&an
Heater
H"midifier
Iron and ironin# !oard
Mornin# set Ctooth !r"sh D pasteF
Rolla$a !edG
Transformer
2ase
Tapes
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Table set for luncheon
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More and more hotel#"ests not onl $ant a#ood room for the ni#htand #ood food/ the also
e0pect fi rst-class ser*icein terms of rest andrela0ation+
Sa"nas/ s$immin# poolsand sportin# facilities aretherefore %e
components of a hotel=sser*ice pac%a#e+
The li#htin# also has tomeet hi#h re."irementsand e0pectations+
In $ellness areas/ softindirect colo"red li#hthelps #"ests rela0/ $hilehi#h !ri#htness le*els inthe fitness areaenco"ra#e #"ests to $or%
o"t+
Soft indirect li#ht create a restf"l atmosphere in$ellness s"ites and ma%e #"ests loo% reall #ood+
l"minaires that can !e installed in pools at adepth of "p to three metres $ith #ears+
Accent li#htin# is pro*ided ! R8B fl"orescent
lamps and E&&E9Tli#ht and LINEARli#ht
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ARTI&I9IAL LI8HTIN8 IN THE ETERIORS
Sports an recreational
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p
e&uipment - There shall !eade."ate sports andrecreational e."ipmenta*aila!le for rents+
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Locker area an facilities
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Locker area an facilities -There shall !e ade."aten"m!er of loc%ers for male andfemale+
,ressin# areas and sho$erc"!icles shall also !e pro*ided+
A d li h i l i fl
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A modern li#htin# control sstem #i*es enormo"s fle0i!ilit in professional conference rooms so theli#htin# can !e ad1"sted for specific tas%s+
to create predefined li#htin# scenes and li#htin#
effects perfectl tailored to specific tas%s 4 $ithint"iti*e control at the to"ch of a !"tton+
,ifferent ceilin# hei#hts ena!le different li#htin#sstems to !e inte#rated+
2ario"s li#ht colo"rs/ differenttpes of l"minaire and directand indirect li#ht in differentcom!inations mean the li#htin#sstem can co*er a $ide ran#eof sit"ations and acti*ities/
s"ch as spea%er spotli#htin#/!eamer presentation li#ht/li#ht for concentrated $or% andener#isin# li#ht for!rainstormin#+
,imma!le compact fl"orescent lamps
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,imma!le compact fl"orescent lampsare "sed in do$nli#hts to pro*ide the!ac%#ro"nd li#htin#+
compact fl"orescent lamps operated !apt dimma!le E98+
9entrall located recessed ceilin#l"minaires in a linear arran#ement ares"ita!le for direct li#htin# forconcentrated $or%+
&reel pro#ramma!le li#htin# scenes
$ill control li#htin# sstems/ e*enincorporatin# control of roller !lindsand;or screens+
,imma!le lamps in spotli#hts forpo$er rail mo"ntin# offer !rilliantand economical li#htin#/ ideal for
prod"ct presentations/ flipchartli#htin# and lectern li#htin#+
:all li#htin# is pro*ided ! $all$ashers
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$irconitioning'(entilation-All main dinin# or f"nctionrooms shall !e f"llairconditioned and;or $ell-
*entilated+
1. Duct-borne Noise
2. Radiated Equipment Noise3. Duct Break-in Noise4. Duct Break-out Noise5. Terminal Noise trou! "rilles orDi##users
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)aintenance- Allsections of theresta"rant Ce+#++/!"ildin#s e0terior
and interior/airconditioners/%itchen/ fi0t"res/pl"m!in#/ etc+Fshall !e maintainedproperl at all
times+
A periodic *ermincontrol pro#ramshall !e maintainedfor all
esta!lishments+
Fi fi h i
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Fire#fighting
Facilities -Ade."ate fire-fi#htin#facilities shall!e pro*ided inaccordance$ith the &ire9ode+
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S*)E *F T+E ,ECESS$RY F$C-L-T-ES -, $LL
TYPE *F +*TELS
J'hrs lifts for !"ildin#s hi#her than #ro"nd pl"s t$o floors
Minim"m K let ta!le rooms/ all rooms $ith o"tside $indo$s;*entilation $ithshel*es;dra$er space and attached !athrooms $ith sho$er ca!in/ $ith hotand cold $ater a*aila!le J' ho"rs/ $ith !ath to$el and hand to$el per #"ests
Lo"n#e or seatin# area in the lo!!/ $ith heatin# and coolin#
Reception facilit manned minim"m K ho"rs a da+ 9all ser*ice J' hrs+
Local directions to hotel incl"din# cit;street maps to !e a*aila!le+
At least one room for the differentl a!led #"est $ith a pro*ision of$heelchair
Ramps $ith anti-slip floors at the entrance+ Minim"m door $idth sho"ld !e onemeter to allo$ $heelchair
access
Staff trained in fire fi#htin# drill
Sec"rit arran#ements for all hotel entrance
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S*)E *F T+E F$C-L-T-ES )E,T-*,E"
BEL*. $RE $($-L$BLE *,LY -, / ST$R
+*TELS B"siness9entre
Heatin# andcoolin# to !epro*ided in
p"!lic areas Shoe cleanin#
ser*ices
Iron and IronBoard
Ne$s )apera*aila!le
Under !ellscanners toscreen *ehicles
*T+ER F$C-L-T-ES! Boo%shop -Ra Machine S$immin# )ool
9onferencefacilities 9aterin# &"nctions:eddin#/Birthdas
9offee Shops
Ban."ets Lo"n#es 9l"!s Shop;%ios%
OTHER NE9ESSAR7 &A9ILITIES
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OTHER NE9ESSAR7 &A9ILITIES