Transcript
Page 1: 2014 NPD Best practices in merging social media and nonprofit marketing

1

Bes

t Pra

ctic

es in

Mer

ging

Soc

ial M

edia

and

Non

prof

it M

arke

ting

AF

P-N

Y W

estc

hest

er

Nat

iona

l Phi

lant

hrop

y D

ay, N

ov. 7

, 201

4

Pre

sent

ers:

Mar

c W

. Hal

pert

, con

nect

2col

labo

rate

@

mar

chal

pert

Mar

ia S

empl

e, T

he P

rosp

ect F

inde

r LL

C

@m

aria

sem

ple

Page 2: 2014 NPD Best practices in merging social media and nonprofit marketing

Co

nta

ctin

g U

s

Na

me

Co

nta

ct I

nfo

Ma

ria

Se

mp

lew

ww

.lin

ked

in.c

om

/in

/ma

ria

sem

ple

ma

ria

@th

ep

rosp

ect

fin

de

r.co

m

90

8-2

56

-44

33

ww

w.T

he

Pro

spe

ctF

ind

er.

com

@m

ari

ase

mp

le

Ma

rc H

alp

ert

ww

w.l

inke

din

.co

m/i

n/m

arc

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lpe

rt

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rch

alp

ert

@co

nn

ect

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lla

bo

rate

.co

m

20

3-3

73

-08

75

ww

w.c

on

ne

ct2

coll

ab

ora

te.c

om

@m

arc

ha

lpe

rt

Page 3: 2014 NPD Best practices in merging social media and nonprofit marketing

Why

use

soc

ial m

edia

?

Your

com

petit

ors

are

soci

al

Non

prof

it

93%

Sou

rce:

Non

prof

it S

ocia

l N

etw

orki

ng B

ench

mar

k R

epor

t

86%

B2C

Sou

rce:

Ube

rflip

87%

B2B

Sou

rce:

Cle

arpo

int A

genc

y

Page 4: 2014 NPD Best practices in merging social media and nonprofit marketing

Why

use

soc

ial m

edia

?

It in

fluen

ces

deci

sion

s

68%

Sou

rce:

MD

G A

dver

tisin

g

lear

n m

ore

abou

t a

char

ity if

they

se

e a

frie

nd

post

ing

abou

t it

Page 5: 2014 NPD Best practices in merging social media and nonprofit marketing

5

Em

ail +

Soc

ial

Em

ail &

Soc

ial

You

have

to u

se b

oth

Driv

e tr

affic

bac

k to

you

r lis

t, em

ail,

etc.

..

Am

plify

you

r em

ail

Page 6: 2014 NPD Best practices in merging social media and nonprofit marketing

6

Em

ail

Rep

urpo

se &

Reu

se

Page 7: 2014 NPD Best practices in merging social media and nonprofit marketing

7

Top

6 so

cial

net

wor

ks

Whi

ch s

ocia

l med

ia?

The

top

netw

orks

Fac

eboo

k

Pin

tere

st

Twitt

erLi

nked

In

Goo

gle+

Inst

agra

m

Page 8: 2014 NPD Best practices in merging social media and nonprofit marketing

Low

vol

ume/

high

val

ue

Min

imum

: 3 X

per

wee

k

Max

imum

: 10

X p

er w

eek

Qua

lity

vs. q

uant

ity

8

Fac

eboo

k

Fac

eboo

k co

nten

t

Page 9: 2014 NPD Best practices in merging social media and nonprofit marketing

Hig

h vo

lum

e/lo

w v

alue

Min

imum

: 5 X

per

day

Max

imum

: non

e

Qua

ntity

is k

ey

9

Twitt

er

Twitt

er c

onte

nt

Page 10: 2014 NPD Best practices in merging social media and nonprofit marketing

Low

vol

ume/

high

val

ue

Min

imum

: 2 X

per

wee

k

Max

imum

: 5 X

per

wee

k

Mor

e fo

rmal

and

tech

nica

l

10

Link

edIn

Link

edIn

con

tent

Page 11: 2014 NPD Best practices in merging social media and nonprofit marketing

11

Goo

gle

uses

an

algo

rithm

You

need

to c

reat

e fr

esh

cont

ent r

egul

arly

Use

the

right

key

wor

ds

Goo

gle ♥

Goo

gle

Goo

gle+

Let’s

talk

abo

ut S

EO

Page 12: 2014 NPD Best practices in merging social media and nonprofit marketing

Med

ium

vol

ume/

high

val

ue

Min

imum

: 3 X

per

wee

k

Max

imum

: 10

X p

er w

eek

Key

wor

ds =

sea

rcha

bilit

y

12

Goo

gle+

Goo

gle+

con

tent

Page 13: 2014 NPD Best practices in merging social media and nonprofit marketing

Hig

h vo

lum

e/hi

gh v

alue

Min

imum

: 5 X

per

day

Max

imum

: 10

X p

er d

ay

Qua

lity

imag

es =

impo

rtan

t

13

Pin

tere

st

Pin

tere

st c

onte

nt

Page 14: 2014 NPD Best practices in merging social media and nonprofit marketing

14

90%

of i

nfor

mat

ion

tran

smitt

ed to

the

brai

n is

vi

sual

Pho

tos

are

liked

2X

mor

e th

an te

xt u

pdat

es

67%

say

imag

es a

re v

ery

impo

rtan

t in

sel

ectin

g an

d pu

rcha

sing

a p

rodu

ct

Pin

tere

st

Why

vis

ual c

onte

nt is

im

port

ant

Page 15: 2014 NPD Best practices in merging social media and nonprofit marketing

Wha

t do

I say

?

Wha

t do

I say

?

Get

like

s, s

hare

s,

com

men

tsE

nter

tain

, inv

ite c

onve

rsat

ion,

ask

qu

estio

ns, i

mag

es &

vid

eo

50%

Be

usef

ul &

info

rmat

ive

Indu

stry

info

, hin

ts +

tips

,cu

rate

con

tent

30%

Abo

ut y

our

busi

ness

Cal

ls to

act

ion,

not

“bu

y no

w”

20%

Page 16: 2014 NPD Best practices in merging social media and nonprofit marketing

Cas

e S

tudy

: W

aven

y Li

feC

are

Net

wor

k (w

aven

y.or

g): 16

Page 17: 2014 NPD Best practices in merging social media and nonprofit marketing

17

Wav

eny’

s E

mai

l Mar

ketin

g:

Bra

ndin

g co

nsis

tent

with

web

site

.

Cle

ar c

all t

o ac

tion

and

Wav

eny’

s so

cial

m

edia

icon

s.

Mob

ile R

espo

nsiv

e Te

mpl

ate

Goo

d U

se o

f Pho

tos

Onl

y on

e m

essa

ge

Page 18: 2014 NPD Best practices in merging social media and nonprofit marketing

18

Fac

eboo

k.co

m/w

aven

ycar

enet

wor

k

Page 19: 2014 NPD Best practices in merging social media and nonprofit marketing

19

Twitt

er.c

om/w

aven

y

Page 20: 2014 NPD Best practices in merging social media and nonprofit marketing

20

“You

don

't ge

t to

deci

de

whi

ch d

evic

e pe

ople

use

to

acce

ss y

our

cont

ent.

Kar

en M

cGra

ne, a

utho

r of

Con

tent

Str

ateg

y fo

r M

obile

@ka

renm

cgra

ne

The

y do

.”

Page 21: 2014 NPD Best practices in merging social media and nonprofit marketing

30%

of u

sers

UN

SU

BS

CR

IBE

from

em

ail l

ists

afte

r re

ceiv

ing

mob

ile e

mai

l th

at d

oesn

’t lo

ok g

ood.

Sou

rce:

Blu

e H

orne

t

21

29%

of A

mer

ican

s us

e O

NLY

m

obile

dev

ices

to

acce

ss

the

inte

rnet

.S

ourc

e: o

ndev

icer

esea

rch.

com

This image cannot currently be displayed.

50%

of e

mai

l is

open

ed o

n a

mob

ile d

evic

e.S

ourc

e: L

itmus

.com

Page 22: 2014 NPD Best practices in merging social media and nonprofit marketing

Tip

1

22Wha

t to

do to

day

Avo

id

usin

g to

o m

uch

text

.

Page 23: 2014 NPD Best practices in merging social media and nonprofit marketing

Tip

2

23Wha

t to

do to

day

Avo

id

mul

tiple

co

lum

ns.

Page 24: 2014 NPD Best practices in merging social media and nonprofit marketing

Tip

3

24Wha

t to

do to

day

Cle

ar a

nd

easy

cal

ls

to a

ctio

n

Page 25: 2014 NPD Best practices in merging social media and nonprofit marketing

Tip

4

25Wha

t to

do to

day

Avo

id ti

ny

font

s.

Min

imum

: 22-

poin

t he

adlin

es, 1

1-po

int

body

text

, im

prov

ed

cont

rast

9-po

int f

ont,

head

lines

don

’t st

and

out

Page 26: 2014 NPD Best practices in merging social media and nonprofit marketing

Tip

4

26Wha

t to

do to

day

Avo

id ti

ny

font

s.

Bet

ter:

22-

poin

t he

adlin

es, 1

6-po

int

body

text

Page 27: 2014 NPD Best practices in merging social media and nonprofit marketing

27

Tip

5U

se im

ages

car

eful

ly.

Wha

t to

do to

day

Page 28: 2014 NPD Best practices in merging social media and nonprofit marketing

28

Nex

t Ste

ps

Tool

s to

exp

and

your

rea

chS

ocia

l med

ia b

utto

ns

Page 29: 2014 NPD Best practices in merging social media and nonprofit marketing

29

Nex

t Ste

ps

Tool

s to

exp

and

your

rea

chS

impl

e S

hare

tool

Page 30: 2014 NPD Best practices in merging social media and nonprofit marketing

30

Tool

s to

Man

age

Soc

ial M

edia

Hoo

tsui

teS

ocia

l Med

ia M

anag

emen

t Das

hboa

rd

Fre

e P

lan:

up

to 3

soc

ial n

etw

orks

Pro

Pla

ns s

tart

at $

9.99

per

mon

th.

Allo

ws

up to

50

soci

al n

etw

orks

Page 31: 2014 NPD Best practices in merging social media and nonprofit marketing

Tell

th

e w

orl

d

WH

O y

ou

are

WH

Y y

ou

are

un

iqu

e

NO

T w

ha

t y

ou

do

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.co

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|

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w.l

ink

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in.c

om

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/ma

rch

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ert

| N

ov

20

14

Page 32: 2014 NPD Best practices in merging social media and nonprofit marketing

Sn

ap

sho

t o

f Y

OU

•To

p le

vel d

ata

on

yo

u

•Na

me

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ers

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20

14

Page 33: 2014 NPD Best practices in merging social media and nonprofit marketing

Wh

y y

ou

r sn

ap

sho

t

is s

o i

mp

ort

an

t

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ov

20

14

Page 34: 2014 NPD Best practices in merging social media and nonprofit marketing

•P

ho

to s

ho

ws

he

r a

pp

roa

cha

ble

, cu

rre

ntl

y a

nd

in

act

ion

•H

er

he

ad

lin

e c

on

tain

s 1

04

ch

ars

w/s

pa

ces

(yo

u o

nly

ge

t 1

20

)

•M

ake

s yo

u w

an

t to

re

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re:

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e

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20

14

Page 35: 2014 NPD Best practices in merging social media and nonprofit marketing

•C

on

ne

ct t

o t

ho

se y

ou

kn

ow

•N

urt

ure

th

ose

co

nn

ect

ion

s

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he

ma

gic

se

em

s to

sta

rt a

t 5

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ov

20

14

Page 36: 2014 NPD Best practices in merging social media and nonprofit marketing

CR

M f

un

ctio

n a

llo

ws

me

to

ke

ep

no

tes

on

co

nta

cts:

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ote

s to

me

ab

ou

t h

er

•R

em

ind

ers

to

me

•M

em

ory

jo

g o

f h

ow

we

me

t

•M

ess

ag

es

exc

ha

ng

ed

•Ta

g h

er

in a

gro

up

•O

nly

I c

an

se

e t

he

se f

rom

my

sid

e.

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20

14

Page 37: 2014 NPD Best practices in merging social media and nonprofit marketing

Co

nta

ct in

fo:

•E

ma

il a

dd

ress

•Tw

itte

r /F

ace

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ok/A

bo

ut.

me

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sta

gra

m, e

tc.

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eb

site

(s);

if >

1,

de

scri

be

th

em

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nu

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er;

off

ice

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ll/b

oth

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20

14

Page 38: 2014 NPD Best practices in merging social media and nonprofit marketing

Se

gu

é:

Fo

cus

on

Lin

ked

In p

ers

on

ali

zed

UR

L

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arc

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ov

20

14

Page 39: 2014 NPD Best practices in merging social media and nonprofit marketing

Ste

ps

to p

ers

on

ali

ze

yo

ur

Lin

ked

In U

RL

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arc

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rt 2

01

4 |

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rig

hts

re

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|

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ov

20

14

Th

en

yo

u w

ill b

e p

rom

pte

d t

o in

pu

t y

ou

r p

ass

wo

rd a

ga

in

Page 40: 2014 NPD Best practices in merging social media and nonprofit marketing

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w.l

inke

din

.co

m/i

n/m

arc

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rt

no

t

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w.l

inke

din

.co

m/p

ub

/ma

rc-

ha

lpe

rt/b

/92

5/a

41

Bu

sin

ess

ca

rd

Em

ail

sig

na

ture

lin

e

Ma

rke

tin

g m

ate

ria

ls

Use

yo

ur

pe

rso

na

l Li

nke

dIn

UR

L

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arc

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v 2

01

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Page 41: 2014 NPD Best practices in merging social media and nonprofit marketing

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alp

ert

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ov

20

14

�S

um

ma

ry:

�E

leva

tor

pit

ch:

“wh

y

you

” in

yo

ur

ow

n

lan

gu

ag

e

�A

im a

t th

e a

ud

ien

ce

�H

igh

lig

ht

wh

o y

ou

are

an

d H

OW

yo

u d

o

wh

at

you

do

�U

se k

eyw

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clu

de

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ord

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ch r

ich

mu

ltim

ed

ia

to a

dd

to

th

e im

pre

ssio

n

Page 42: 2014 NPD Best practices in merging social media and nonprofit marketing

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20

14

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e

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Page 44: 2014 NPD Best practices in merging social media and nonprofit marketing

Inte

rest

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ov

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Page 45: 2014 NPD Best practices in merging social media and nonprofit marketing

Up

da

te &

po

st y

ou

r st

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s

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Page 46: 2014 NPD Best practices in merging social media and nonprofit marketing

Dis

trib

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Page 47: 2014 NPD Best practices in merging social media and nonprofit marketing

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Page 48: 2014 NPD Best practices in merging social media and nonprofit marketing

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Page 49: 2014 NPD Best practices in merging social media and nonprofit marketing

•Ha

ve a

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Page 50: 2014 NPD Best practices in merging social media and nonprofit marketing

50

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info

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org

an

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tio

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Page 51: 2014 NPD Best practices in merging social media and nonprofit marketing

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Page 52: 2014 NPD Best practices in merging social media and nonprofit marketing

NO

T w

ha

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iqu

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Page 53: 2014 NPD Best practices in merging social media and nonprofit marketing

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Page 54: 2014 NPD Best practices in merging social media and nonprofit marketing

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Page 55: 2014 NPD Best practices in merging social media and nonprofit marketing

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Page 56: 2014 NPD Best practices in merging social media and nonprofit marketing

Ad

van

ced

Se

arc

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lick o

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Page 57: 2014 NPD Best practices in merging social media and nonprofit marketing

Ad

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Page 58: 2014 NPD Best practices in merging social media and nonprofit marketing

htt

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20

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Page 59: 2014 NPD Best practices in merging social media and nonprofit marketing

Sa

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Page 60: 2014 NPD Best practices in merging social media and nonprofit marketing

Lin

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Page 61: 2014 NPD Best practices in merging social media and nonprofit marketing

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20

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Page 62: 2014 NPD Best practices in merging social media and nonprofit marketing

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Page 63: 2014 NPD Best practices in merging social media and nonprofit marketing

©M

arc

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| N

ov

20

14

Wh

at

sho

uld

yo

ur

Lin

ked

In

pro

file

s te

ll o

the

rs?

Page 64: 2014 NPD Best practices in merging social media and nonprofit marketing

•Co

mp

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pe

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na

l AN

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Page 65: 2014 NPD Best practices in merging social media and nonprofit marketing

Qu

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