© 2004 Avaya Inc. All rights reserved.
HotCom the universal hotel- communication
system
Axel Maune Sep. 2005
2© 2004 Avaya Inc. All rights reserved.
• HotCom compact
• the small Front-Office-System
• Standard Telephone-Software with HotCom specific features e.g.
Call-charge-data processing / Printer, DSS-function
• HotCom on server basis
• for the exchange of data between the PBX and a server system
→ HotCom BCS (Communications server)
• as a modular small Front-Office System (without reservations)
→ HotCom BCA ( Communications application)
• as an integrated solution for hotels of all sizes
→ HotCom PMS (Property Management System)
The modular solution for Hotels, Motels, and Inns in an overview
3© 2004 Avaya Inc. All rights reserved.
HotCom Compact - the solution on standard PBX software
Call-charge-processing
Guest Administration / Service
Front Office
Integral 5
Voice Mail
Standard hotel-applications Front Office without additional hardware
4© 2004 Avaya Inc. All rights reserved.
Digital System-Terminals
Integral T3 Compact Integral T3 Classic Integral T3 Compact Integral T3 Classic Integral T3 Comfort Integral T3 Comfort
Display 1-digit,
24 characters
SO, UpN, IP
Options:
DSS-module
Graphite grey, polar white
Graphic display: 4-lines,
26 characters
SO, UpN, IP
Options:
DSS-module
AEI, Audio, CTI, V24
Graphite grey, polar white
Graphic display, 17-lines
40 characters
SO, UpN, IP
Options
DSS-module
AEI, Audio, CTI, V24
Graphite grey, polar white
5© 2004 Avaya Inc. All rights reserved.
Analog terminals
Integral T3 Basic Integral KB22 Integral T3 Basic Integral KB22 Integral E3 Integral E3
Keypad (DTMF) Keypad (DTMF) Keypad (DTMF) Abbreviated dailing (10) abbreviated dailing (10) abbreviated dailing (10)Wall mounting 3 function-keys 4 function-keys Message Waiting Message waiting Message Waiting
Polar white , darkgrey or white graphite grey,black polar white
6© 2004 Avaya Inc. All rights reserved.
Access pointsfor Internet Access
configuration for analog, ISDN (S0), LAN and HomePNA.
darkgrey
DECT mobil phones and Internet access
Integral D3 Integral D3 Integral CH585 Integral CH585 Access Point Access Point
Cordless telephone analog, dailtone DTMFhandsfree feature, Clip analog
silver
DECT handset
darkgrey
7© 2004 Avaya Inc. All rights reserved.
Standard Hotelfeatures with•Software-Release R1.x , DSS-module und call-charge
printer
Features•Check-in /Check-out
•Do-not-disturb
•Message Waiting
•Call-charge limit
•Guest-extention free/engaged
HotCom Compact - the solution on standard PBX software
8© 2004 Avaya Inc. All rights reserved.
Check-inCheck-out
Exit
Call-charge limit
Incoming Call barred
MessageWaiting
Do-not-disturb
• DSS-module for all T3-system-terminals
• All necessary functions on pushbuttons
• Details:
– 36 pushbuttons /
LED
– cascadable
– same colour as
T3 terminal
HotCom Compact - the solution on standard PBX software
9© 2004 Avaya Inc. All rights reserved.
Guest Administration / Service
Front Office
Integral 5/55
Voice Mailr
HotCom BCS - data-exchange between PBX and a Server system
BCS Server HOTCOM BCAHOTCOM PMS
Front Office Systeme
Third party system e.g. Fidelio
Hotel application Middleware to Front Office
System on PC-/Server-Basis
10© 2004 Avaya Inc. All rights reserved.
Functions
- COS change of class of service - call-charge-processing- pre identifications - Wake up call processing- Message waiting handling
Solutions from Tenovis:
• HotCom BCA• HotCom PMS
Third party solutions:
• FIDELIO• HOGATEX• HIS• etc.
Interface between one or several (also different) PBX-systems like Integral 3 / 5 Integral 33 / 55 and Front-Office Systemen (FOS).
HotCom BCS - data-exchange between PBX and a Server system
11© 2004 Avaya Inc. All rights reserved.
GuestAdministration / Service
Integral 5/55
Voice Mail
BCS/BCA
BCA Features
Event-management
Front Office
Back Office
Internetaccess
HotCom BCA - the small Front-Office or Back-up System
Hotel Application BCA Front Office on PC-basis
12© 2004 Avaya Inc. All rights reserved.
The modular application to handle hotel specific communication features with Integral 5 or Integral 55.
Features:
• COS change of class of service• Pre-identification • Message waiting handling• automatic invoicing of charges• Interface to POS-Systems with• transfer of Guest.Checks to Guest-folio • call-charge-processing • Wake-up-call handling • Check-In/ Check-Out • Migration to HOTCOM PMS possible
The user interface for HotCom BCS can be used as a small Front-Office System (without reservations) or as a Back-Up system for a third party FOS.
HotCom BCA - the small Front-Office or Back-up System
13© 2004 Avaya Inc. All rights reserved.
GuestAdministration /Service
Event Management
Integral 5/55
Voice Mail
HotCom PMS - the integrated solution for hotels of all sizes
BCS/PMS Server
Front Office
Back Office
Interne Access
PMS Features
Hotel Application PMS Front Office on Server-
basis
14© 2004 Avaya Inc. All rights reserved.
Details:
• Server- / Client system • Multitasking • Multiuser• Multicompany • integration of Microsoft Office for • Confirmations, Accounting, Reports etc.
Interfaces to:
• Point of Sales Systems • Pay-TV-Systems• CRM Software (Third Party) • Internet-Online Reservation • Voice Mail Systems • Energy-Management-Systems
HotCom PMS - the integrated solution for hotels of all sizes
• Internet Access for Guest-Rooms and Back Office
• Locking-Systems • Financial Accounting• Salaries & Wages • Food & Beverage- / Stock Control
15© 2004 Avaya Inc. All rights reserved.
Sales & Marketing • CRM
Pay-TV-Systeme • Charge-Transfer to PMS • Welcome Message • Message Waiting • Display Guest-Folio • Video Check-Out
Front-Office • Reservations • Guest-History • Check in/ Check out • Gast-Administration • Invoicing / Billing • Guest Ledger • End of Day Procedure Energy-Management
• Heating • Electricity• Access• Keycards
Locking System • creating of Keycards
Interface Integral • COS • Call-charge processing• Pre-identification • Wake-up-Call handling • Message Waiting
• Minibar (only I33/55)• Roomstatus (only I33/55)• Do not disturb (only I33/55)
Point of Sales System • Transfer to PMS of:: • Guest Check • Daily Revenue
Food & Beverage Control• Transfer of Sales from POS
Back-Office • Transfer to Fin.-Accounting • Salaries & Wages
Voice Mail System • Voice Mail • Fax Server
Internet •Internet Access• High Speed DSL• Communication Access Points
• Automatic Media Switch
HotCom PMS - the integrated solution for hotels of all sizes
16© 2004 Avaya Inc. All rights reserved.
Official Convergence Communication Providerfor the 2002 and 2006 FIFA World Cup™
FIFA Women’s World Cup USA 2003