© 2004 Avaya Inc. All rights reserved.

HotCom the universal hotel- communication

system

Axel Maune Sep. 2005

2© 2004 Avaya Inc. All rights reserved.

• HotCom compact

• the small Front-Office-System

• Standard Telephone-Software with HotCom specific features e.g.

Call-charge-data processing / Printer, DSS-function

• HotCom on server basis

• for the exchange of data between the PBX and a server system

→ HotCom BCS (Communications server)

• as a modular small Front-Office System (without reservations)

→ HotCom BCA ( Communications application)

• as an integrated solution for hotels of all sizes

→ HotCom PMS (Property Management System)

The modular solution for Hotels, Motels, and Inns in an overview

3© 2004 Avaya Inc. All rights reserved.

HotCom Compact - the solution on standard PBX software

Call-charge-processing

Guest Administration / Service

Front Office

Integral 5

Voice Mail

Standard hotel-applications Front Office without additional hardware

4© 2004 Avaya Inc. All rights reserved.

Digital System-Terminals

Integral T3 Compact Integral T3 Classic Integral T3 Compact Integral T3 Classic Integral T3 Comfort Integral T3 Comfort

Display 1-digit,

24 characters

SO, UpN, IP

Options:

DSS-module

Graphite grey, polar white

Graphic display: 4-lines,

26 characters

SO, UpN, IP

Options:

DSS-module

AEI, Audio, CTI, V24

Graphite grey, polar white

Graphic display, 17-lines

40 characters

SO, UpN, IP

Options

DSS-module

AEI, Audio, CTI, V24

Graphite grey, polar white

5© 2004 Avaya Inc. All rights reserved.

Analog terminals

Integral T3 Basic Integral KB22 Integral T3 Basic Integral KB22 Integral E3 Integral E3

Keypad (DTMF) Keypad (DTMF) Keypad (DTMF) Abbreviated dailing (10) abbreviated dailing (10) abbreviated dailing (10)Wall mounting 3 function-keys 4 function-keys Message Waiting Message waiting Message Waiting

Polar white , darkgrey or white graphite grey,black polar white

6© 2004 Avaya Inc. All rights reserved.

Access pointsfor Internet Access

configuration for analog, ISDN (S0), LAN and HomePNA.

darkgrey

DECT mobil phones and Internet access

Integral D3 Integral D3 Integral CH585 Integral CH585 Access Point Access Point

Cordless telephone analog, dailtone DTMFhandsfree feature, Clip analog

silver

DECT handset

darkgrey

7© 2004 Avaya Inc. All rights reserved.

Standard Hotelfeatures with•Software-Release R1.x , DSS-module und call-charge

printer

Features•Check-in /Check-out

•Do-not-disturb

•Message Waiting

•Call-charge limit

•Guest-extention free/engaged

HotCom Compact - the solution on standard PBX software

8© 2004 Avaya Inc. All rights reserved.

Check-inCheck-out

Exit

Call-charge limit

Incoming Call barred

MessageWaiting

Do-not-disturb

• DSS-module for all T3-system-terminals

• All necessary functions on pushbuttons

• Details:

– 36 pushbuttons /

LED

– cascadable

– same colour as

T3 terminal

HotCom Compact - the solution on standard PBX software

9© 2004 Avaya Inc. All rights reserved.

Guest Administration / Service

Front Office

Integral 5/55

Voice Mailr

HotCom BCS - data-exchange between PBX and a Server system

BCS Server HOTCOM BCAHOTCOM PMS

Front Office Systeme

Third party system e.g. Fidelio

Hotel application Middleware to Front Office

System on PC-/Server-Basis

10© 2004 Avaya Inc. All rights reserved.

Functions

- COS change of class of service - call-charge-processing- pre identifications - Wake up call processing- Message waiting handling

Solutions from Tenovis:

• HotCom BCA• HotCom PMS

Third party solutions:

• FIDELIO• HOGATEX• HIS• etc.

Interface between one or several (also different) PBX-systems like Integral 3 / 5 Integral 33 / 55 and Front-Office Systemen (FOS).

HotCom BCS - data-exchange between PBX and a Server system

11© 2004 Avaya Inc. All rights reserved.

GuestAdministration / Service

Integral 5/55

Voice Mail

BCS/BCA

BCA Features

Event-management

Front Office

Back Office

Internetaccess

HotCom BCA - the small Front-Office or Back-up System

Hotel Application BCA Front Office on PC-basis

12© 2004 Avaya Inc. All rights reserved.

The modular application to handle hotel specific communication features with Integral 5 or Integral 55.

Features:

• COS change of class of service• Pre-identification • Message waiting handling• automatic invoicing of charges• Interface to POS-Systems with• transfer of Guest.Checks to Guest-folio • call-charge-processing • Wake-up-call handling • Check-In/ Check-Out • Migration to HOTCOM PMS possible

The user interface for HotCom BCS can be used as a small Front-Office System (without reservations) or as a Back-Up system for a third party FOS.

HotCom BCA - the small Front-Office or Back-up System

13© 2004 Avaya Inc. All rights reserved.

GuestAdministration /Service

Event Management

Integral 5/55

Voice Mail

HotCom PMS - the integrated solution for hotels of all sizes

BCS/PMS Server

Front Office

Back Office

Interne Access

PMS Features

Hotel Application PMS Front Office on Server-

basis

14© 2004 Avaya Inc. All rights reserved.

Details:

• Server- / Client system • Multitasking • Multiuser• Multicompany • integration of Microsoft Office for • Confirmations, Accounting, Reports etc.

Interfaces to:

• Point of Sales Systems • Pay-TV-Systems• CRM Software (Third Party) • Internet-Online Reservation • Voice Mail Systems • Energy-Management-Systems

HotCom PMS - the integrated solution for hotels of all sizes

• Internet Access for Guest-Rooms and Back Office

• Locking-Systems • Financial Accounting• Salaries & Wages • Food & Beverage- / Stock Control

15© 2004 Avaya Inc. All rights reserved.

Sales & Marketing • CRM

Pay-TV-Systeme • Charge-Transfer to PMS • Welcome Message • Message Waiting • Display Guest-Folio • Video Check-Out

Front-Office • Reservations • Guest-History • Check in/ Check out • Gast-Administration • Invoicing / Billing • Guest Ledger • End of Day Procedure Energy-Management

• Heating • Electricity• Access• Keycards

Locking System • creating of Keycards

Interface Integral • COS • Call-charge processing• Pre-identification • Wake-up-Call handling • Message Waiting

• Minibar (only I33/55)• Roomstatus (only I33/55)• Do not disturb (only I33/55)

Point of Sales System • Transfer to PMS of:: • Guest Check • Daily Revenue

Food & Beverage Control• Transfer of Sales from POS

Back-Office • Transfer to Fin.-Accounting • Salaries & Wages

Voice Mail System • Voice Mail • Fax Server

Internet •Internet Access• High Speed DSL• Communication Access Points

• Automatic Media Switch

HotCom PMS - the integrated solution for hotels of all sizes

16© 2004 Avaya Inc. All rights reserved.

Official Convergence Communication Providerfor the 2002 and 2006 FIFA World Cup™

FIFA Women’s World Cup USA 2003