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Queensland University of Technology
CRICOS No. 00213J
Queensland University of Technology
CRICOS No. 00213J
EA@QUT
Presented by:
Joe DascoliIan McDonald
CRICOS No. 00213Ja university for the worldrealR
The Context
• What is it
• How QUT has approached it?
• Some diagrams
• People and process at the centre
• Questions
CRICOS No. 000213Ja university for the worldrealR
• EA is as much about the purpose, structure, and functioning of medium and large enterprises as it is about the systems and technologies that support those enterprises
• An Introduction to Enterprise Architecture, Scott A. Bernard
EA - What is it?
The policy, governance and stewardship around information
The collection of current and planned applications that support the business/ information
requirements - corporate systems, integration EAI, reporting BI, workflow, eCommerce, Portal technologies, CRM tools and technologies
Technology – Oracle database and toolsHosts – Sun/Compaq
Communications - standards Network - Internal & External
Application
Infrastructure
Enterprise Architecture
Information
BusinessThe processes, functions and partnerships/
relationships needed to do business - business functions, management processes
Teaching and learning Student life cycle
Research Community service
Primary data
source
Primary data
repository
Supported by agreed business processes
CRICOS No. 000213Ja university for the worldrealR
CobIT Framework
CRICOS No. 000213Ja university for the worldrealR
Conceptualizing Complexity
Domain Services
User Agents (Tools, Applications, Portlets, Rich Clients, etc.)
Learning Services Research Services
Administration Services
Common Services
Etc…
Resource Services
Security Services Messaging Services Etc…
Users
Source JISCSource JISC
CRICOS No. 000213Ja university for the worldrealR
Key Roles for a Future-Proof IT Organisation
IT Leadership
CIO/Office of the CIO
VisioningEffective GovernanceFusing IT/biz strategy
Balancing supply/demandTeam building
Managing change
Business Enhancement/Solutions
32
Relation-ship
manager
1
ProjectmanagementProcesscoordinationQualityassurance
BUs
Vendor Management/Strategic Sourcing
32
Vendormanager
1
ContractmanagementPerformancemanagementESPs
TechnicalAdvancement
Prototyping
Centers ofexcellence
32
Technicalspecialist
1
Centers of Excellence
Supply Side Demand Side
3
ArchitectureDevelopment
Policies
Planning
Security
2
Architect1
Standards
TechnologyTracking
RelationshipManagement
Visioning
BenefitsRealization
Planning
Research &Development
Innovation
CRICOS No. 00213Ja university for the worldrealR
CRICOS No. 000213Ja university for the worldrealR
Gartner "Hype Cycle”Gartner "Hype Cycle”
Technology Trigger
Peak of Inflated Expectations
Trough of Disillusionment
Slope of Enlightenment
Plateau of Productivity
CRICOS No. 00213Ja university for the worldrealR
Plan – Cater for adopting technologies at different stages of maturity
not in usenot in usewatchwatch
planplanpilotpilot
adoptadoptuseuse
experimentexperimentplayplay
focused usefocused useenableenable
broad usebroad useleverageleverage
conceptualiseconceptualisebuildbuild
contributecontributecommercialisecommercialise
sellsellexit researchexit research useuse
RESEARCHRESEARCH
LEARN / TEACHLEARN / TEACH
ADMINISTRATIONADMINISTRATION
ChaoticChaoticSandpitSandpit
HealthyHealthyHothouseHothouse
DisciplinedDisciplinedEngine RoomEngine Room
adoption
transition
maturity
lifecycle
CRICOS No. 000213Ja university for the worldrealR
Design the Solution – inferred from Design the Solution – inferred from Architectural PrinciplesArchitectural Principles
Profile
Principles
Chaotic SandpitChaotic Sandpit Healthy HothouseHealthy Hothouse Disciplined Engine Disciplined Engine RoomRoom
Stickiness freedom to choose anything; many competing options
fewer "recommended" options competing for predominance
one "approved" solution; focus on enhancing user-friendliness
Accessibility access can be granted to anyone inside or outside of QUT at the discretion of the Responsible Officer1; little assurance of the identity of users
access subject to broad policies, with a reasonable degree of control over establishing and asserting the identity of the people granted access
access monitored and controlled, subject to business rules; level of assurance of identity mandated in policy
Adaptability informal, rapidly-evolving requirements and functionality; many technologies on trial; users free to configure, modify functionality or code
requirements loosely managed; technology adoption loosely planned; configuration, customisation and development efforts are coordinated
requirements formally managed; technology adoption formally managed with an investment/ portfolio management process; modifications, customisation or configuration must be supported with clear business cases
Interoperability desirable but not mandated recommended, wherever possible
mandated
Security and Privacy
low to non-existent as appropriate mandated by policy
1 Responsible Officer – person/role responsible for the solution or system; could be any academic, research or administration staff member, or in some cases students
CRICOS No. 000213Ja university for the worldrealR
Architecture components
• Business directions – blueprint, high level plans, IT strategy
• IT Governance process– Reviews opportunities– Reviews projects– Reviews contention for scarce resources– Directs effort to Blueprint/business goals and planned outcomes– PMF for project portfolio management
• Connecting the IT leadership community• A change process• Visible planning – roadmaps – for each layer• Review realisation of benefits and intended outcomes
The policy, governance and stewardship around information = data custodians, data quality groups,
the set of principles
Corporate systems register, associated integration
Roadmaps – component architects/ technology custodians
Application
Infrastructure
Information
BusinessQUT BluePrint, high level plans, IT Strategy, governance process, BSI and process reviews
Teaching and learning Student life cycle
Research Community service
I T Governance
CRICOS No. 000213Ja university for the worldrealR
IT Governance
Vice-Vice-ChancellorChancellor
Vice-Vice-ChancellorChancellor
PRC PRC (Council)(Council)
PRC PRC (Council)(Council)
DVC (TILS)DVC (TILS)DVC (TILS)DVC (TILS)
DirectorDirectorLibraryLibrary
DirectorDirectorLibraryLibrary
Director Director ITSITS
Director Director ITSITS
DirectorTDirectorTALSSALSS
DirectorTDirectorTALSSALSS
VCACVCAC
Web Web Governance Governance
GroupGroup
Web Web Governance Governance
GroupGroup
Physical & Physical & Virtual C’teeVirtual C’teePhysical & Physical &
Virtual C’teeVirtual C’tee
IT Advisory IT Advisory CommitteeCommitteeIT Advisory IT Advisory CommitteeCommittee
Project Project Portfolio Portfolio OfficeOffice
Project Project Portfolio Portfolio OfficeOffice
Federated IT Federated IT LeadersLeaders
Federated IT Federated IT LeadersLeaders
IT IT Consultative Consultative
GroupGroup
IT IT Consultative Consultative
GroupGroup
CRICOS No. 000213Ja university for the worldrealR
CRICOS No. 000213Ja university for the worldrealR
Vice Chancellor’s Advisory Committee (VCAC)Chair
Physical and Virtual CommitteeMember
Chair
Federated IT Leaders
IT Consultative Group
Laboratory GroupService Desk
Management Group
Chair Chair
Chair
Chair
MemberMember
Member
Vice Chancellor’s Advisory Committee (VCAC)
IT Advisory Committee (ITAC)Chair
Member
CRICOS No. 000213Ja university for the worldrealR
Vice Chancellor’s Advisory Committee (VCAC)Chair
IT Advisory Committee (ITAC)Chair
Member Chair
Web Governance GroupChair
Member
Project based steering committees and working parties
Chair
Ø Web Information Behaviour Steering Committee
Ø Web Content Management System Steering Committee
Ø Home Site Design Group
Ø Web Governance Framework WorkingParty
Web Site Co-ordinators Group(proposed Oct 2005)
Chair
Member
Physical and Virtual CommitteeMember
Chair
CRICOS No. 000213Ja university for the worldrealR
Vice Chancellor’s Advisory Committee (VCAC)Chair
Physical and Virtual CommitteeMember
Chair
IT Advisory Committee (ITAC)Chair
Member MemberChair
Priority SettingSub-committee
Chair
CRICOS No. 000213Ja university for the worldrealR
Vice Chancellor’s Advisory Committee (VCAC)Chair
Physical and Virtual CommitteeMember
Chair
IT Advisory Committee (ITAC)Chair
Member MemberMemberChair
IT Management Team
SOE Management Team
Service Quality Teams
Service Change Management Group
Technical Infrastructure
Development Group Ø EmailØ DiaryØ VirtualØ IT SecurityØ Virus TeamØ Integrated Service
ReliabilityØ Access and IdentityØ Mobile and Off
campus accessØ Internet Access
ServicesØ Smooth Start
ChairChair Chair
Mem
ber
MemberMemberMember
Chair
CRICOS No. 000213Ja university for the worldrealR
CRICOS No. 000213Ja university for the worldrealR
Change process
• Change to aspects of current EA thinking is via– Change emerges via major IT projects and emerging technologies
which may impact on various roadmaps– Regular meetings of the individual technical architects who have
ownership of individual roadmaps review detail, impact and opportunity of possible change
– Recommendation will go back to individual service owners regarding support or otherwise for particular options
– Individual roadmap owners are then responsible for embedding agreed change in the next roadmap version
• An example would be the decision to deploy MS Exchange as a substantial piece of the infrastructure baseline and the introduction of its particular technology protocols.
• This approach to EA is probably best described as people-centric with sufficient attention to the traditional detail to enable the organisation to be agile in its approach to change. It is complimented by formal embedding of roles of system and information custodians in the mix of people responsibilities.
CRICOS No. 000213Ja university for the worldrealR
Governance Framework
IT Vision & Strategy
Enterprise Business
Architecture
ProjectManagementFramework
Enterprise IT Architecture
Operational Implementatio
n & Maintenance
ITIL
AssetManagementPlan (IT)
Enterprise Data Architecture
Support, TILSand ITSPlans
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Architecture Governance & Management
Information Resources
Communication Tools
Transaction Services
En
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En
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Security
Network
Enterprise IT Architecture
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Roadmap Architect:ITRoadmap Corporate Information Systems
2004 2005 2006 2007 2008
Identity & Access Management
(Template 2) QUT Confidential
Blueprint Objective
Electronic Business Services
Data Integration
Personalisation/Customisation
Student System
Interfacing
Integration
Immersive
Finance SystemHR System
QUT Virtual
Research Management SystemFacilities System
1.0 Build our research capacity in selected areas
2.0 Strengthen our reputation for quality teaching and learning and provide one of the best learning environments in Australia
3.0 Strengthen the "real world" positioning in teaching and research through better partnerships across internal and external boundaries
4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure.
5.0 Develop environments that foster and reward high-quality scholarship and that build a sense of community
Web Based Ontology
Collaboration
Business Intelligence
QUT VirtualBusiness Intelligence
Information Delivery Using Emerging Technologies
Ubiquitous Delivery of Services
Joe Dascoli
CRICOS No. 000213Ja university for the worldrealR
Roadmap Architect:ITRoadmap Access Management
2004 2005 2006 2007 2008
Credentials Management
Network Access: Wireless, Wired, Remote
(Template 2) QUT Confidential
Blueprint Objective
Federated Authentication / Authorization
Authorization
Principals and Architecture
Monitoring, Logging, Reporting and Auditing
Rationalize / Retire / Replace older technology
Password Alternatives
Reduced Sign-on (was Single Sign-on)
Ease of Access
Anywhere and Device / Authorization
Current and Compliant
Security and Privacy
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Roadmap Architect:ITRoadmap Security
1,2,3,4,5
1,2,3,4,5
1,2,3,4,5
2004 2005 2006 2007 2008
Network Intrusion Prevention
Senior Staff Awareness
Change Management Procedures Template
Update Firewall Hardware
QUT Confidential
Barry Lynam
Status: Working Hypothesis
Blueprint Objective
Technology – Effective Tools
Security Event Mgt/Event CorrelationPolicy Compliance Software
QUT Certificate Authority Update
Staff On-line awareness trainingImproved Student awareness
Risk Assessments
People – High Awareness
Operations – Policy and ProcedureRisk Assessments Risk Assessments
Wireless Access point Detection
Supporting the Governance Process
CRICOS No. 000213Ja university for the worldrealR
Roadmap Architect:ITRoadmap QUT Network
4.0 Integrate information and communications technology into our teaching, research, business support functions and infrastructure
2005 2006 2007 2008 2009
QUT Confidential
Peter Kurtz
Status: Working Hypothesis
Blueprint Objective
30% WirelessCoverage
85% WirelessCoverage
70% WirelessCoverage
45% WirelessCoverage
55% WirelessCoverage
33% NetworkRefresh (100M)
66% NetworkRefresh (100M)
100% NetworkRefresh (100M)
Next 3 year Refresh Cycle
66% NetworkRefresh (1G)
WAN Upgrade - Inter-Campus Fibre links
Upgrade Campus Routers at GP, KG, CA, CB
Central Hosts Upgrade (1G)
Faculty and Divisional Building Network Link Redundancy
Next 3 year refresh cycle
UpgradeCampus Link Capacity (10G)
Implement IP Subnet Renumbering Plan
Investigate network authentication (802.1x)
CRICOS No. 000213Ja university for the worldrealR
Roadmap Architect:
QUT Confidential
2005
ITRoadmap
2006 2007 2008 2009
Storage and Data ManagementGreg Palmer
Status: Working Hypothesis
Storage Refresh and Expand
Link KG and GP storage facilities with Muxes
Backup Hardware Refresh and Expand
Link KG and GP SANs
Data Replication
Backup to Disk
Tape Libraries into Storage Area Network
Inter Campus SAN based Backup
4Gb/sec SAN 10Gb/sec SANiSCSI
4 July 2005
Review of Backup/Recovery Solution
Queensland University of Technology
CRICOS No. 000213J
Message in a BottleMessaging Roadmap
2004 2005 2006
Status: working hypothesis
Owner: Terry Smith
backend
Desktop
Mobile
Move from Steltor to Oracle Corporate Time
Move from Eudora to Outlook
Oracle Corporate Time v9
Investigate PDA-to- Outlook Sync
Investigate and Implement Instant Messaging
Outlook enabled for email and diary
Implement PDA-to- Outlook Sync
Investigate and Implement SMS Fax in Oracle
Corporate Time Implementation
Voice over IP and voicemail implementation
Outlook enabled for email, diary fax, instant message, and voicemail
Student to Lecturer SMS via Web
Combined Electronic
Communication Technology
Strategic Objective
Queensland University of Technology
CRICOS No. 000213J
Architecture Governance & Management
Communication Tools
Transaction Services
En
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Man
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Security
Information Resources
Pers
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Directory Services
Authentication
QUT Access
TRS/Account Provisioning
Network
Enterprise IT Architecture
Queensland University of Technology
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Architecture Governance & Management
Communication Tools
Transaction Services
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Desktop SOE
QUT Virtual
Student Laboratory SOE
Network
Enterprise IT Architecture
Queensland University of Technology
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Architecture Governance & Management
Communication Tools
Transaction Services
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Security
Information ResourcesP
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Teaching Resources
Library Resources
Knowledge Management
Corporate Reporting
Network
Enterprise IT Architecture
Queensland University of Technology
CRICOS No. 000213J
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Communication Tools
Transaction Services
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Pers
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Student Information
Work Flow
Online Learning and Teaching
Research Information
Human Resource processing
Financial Information
Network
Enterprise IT Architecture
Queensland University of Technology
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Communication Tools
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Video Conferencing
Access Grid
Fax
Diary
Telephony (fixed & mobile)
Network
Enterprise IT Architecture
Queensland University of Technology
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Communication Tools
Transaction Services
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Enterprise Services Systems (Central Host)
Storage Network
Backup Management
IT Facilities Management
Disaster Recovery
Network
Enterprise IT Architecture
Queensland University of Technology
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Communication Tools
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Network
Wireless A
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Wired A
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Off cam
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PA
BX
Infrastructure
Telephone C
all Billing
Infrastructure
Core N
etwork Infrastructure
Internet Access &
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Off cam
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Off cam
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Enterprise IT Architecture
Queensland University of Technology
CRICOS No. 000213J
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Enterprise IT Architecture
Communication Tools
Transaction Services
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Man
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Network Security
Desktop Configuration
Virus Management
Patch Management
Server Configuration
Network
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Architecture Governance & Management
Information Resources
Communication Tools
Transaction Services
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CRICOS No. 000213Ja university for the worldrealR
Does it work?
• Strengths – – Ownership by CIO– Commitment of people to individual layers of the framework– Lightweight approach and minimal bureaucracy– High level description that can be informed by emerging best
practice– Accountability across organisation– No particular deep level organisational structure that can provide
impediments to progress– Accommodates best-of-breed approach to IT
• Weaknesses – – At times has to be reactive– Requires appropriately skilled individuals to make model work
effectively
CRICOS No. 000213Ja university for the worldrealR
CIO Comments
• "QUT's institutional strategy at the highest level (the QUT Blueprint) mentions as one of five objectives the need to "integrate technology into our teaching, research, business/support functions and infrastructure". The Information Technology Strategy 2007-2011 in support of this objective indicates our intention that we will be confirming an explicit enterprise architecture and processes for its use as a governance tool, and providing for its annual review and refresh."
CRICOS No. 000213Ja university for the worldrealR
CIO Comments
• Further ... "this will be measured by the use of the enterprise architecture in QUT's IT governance processes.
• That this is a leading strategy for the next few years is unsurprising. Our information technology environment has grown more complex by the year, and the need to be explicit about our framework for development, and our conceptual design for our systems, services and technology is greater than ever“.
CRICOS No. 000213Ja university for the worldrealR
Questions ?