don’t just test usability – build it!
TRANSCRIPT
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Don’t just test Usability – build it!
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About me
I do not code.The rest is ok.
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Instead of agenda
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Does it matter?
"The extent to which a product can be used by specified users to achieve specified goals with effectiveness,
efficiency, and satisfaction in a specified context of use." ISO 9241-11
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Does it matter?
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The meaning of design….
Not for color blinds
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The meaning of design….Catch me if you can
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The meaning of design….
Ups...
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Elements of Usability
Utility = whether it provides the features you need.
Usability = how easy & pleasant these features are to use.
Useful = usability + utility.
Jakob Nielsen
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Usability... accessibility
Who is the real user of your product?
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Usability…ergonomy
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Usability… utility
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In case of errors....
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Usability errors
• Hospital system:• 22 ways of dispensing the wrong medication to patients. • Most of these flaws are classic usability problems.
Medical Usability: How to Kill Patients Through Bad Design JAKOB NIELSEN
Poor ReadabilityPatient names in a small font
easy to select the wrong patient. Memory OverloadPatient’s medications presented on up to twenty screens 72% of staff uncertain about medications and dosages because of the
difficulties in reviewing a patient's total medications.
Date Description ErrorsSpecifying medications for „tomorrow” entering orders after midnight caused that patients would
miss a day's medication.
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Bad usability = no customers
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YesUsability matters
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What is the problem?
You know the rules.You can recognize poor usability.
You are doing usability tests.
It’s enought, right?
ISO 9241 Ergonomics of Human System Interaction
Nielsen’s heuristics
Style guidelines
Krug’s laws
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Not really
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Too late to apologize…
Would testing help to improve it?
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Too late to apologize…
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Testing is not enough
„Prevention is better than cure.”― Desiderius Erasmus
„Intellectuals solve problems, geniuses prevent them.”― Albert Einstein
Design for
usability
Evaluate for
usability
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Planning and engineering
Usability is not just a matter of intuition.
Usability is not a „nice to have” factor.
Usability can be planned and designed.
Usability is an area of engineering.
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Usability engineering
A field concerned with human-computer
interaction and specifically with making human-
computer interfaces that have high usability or user
friendliness
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The proces of Usability Engineering
Concept Planning Understanding needs
Requirements
Analyse requirements
Design/ development
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Concept
• Best practices:• Envisioning opportunities• Context of use of systems. • System concept.
• System scoping• The objectives of the system.• The scope of the context of use.
Envisioning opportunities
System scoping
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Concept
Know your users.Know their goals, skills, preferences, and tendencies.
“Obsess over customers: when given the choice between obsessing over competitors or customers, always obsess over customers. Start with customers and work backward.”
– Jeff Bezos
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ConceptEnvisioning opportunities
Future workshop
Preliminary field visit
Focus groups
Photo study
Simulations of future environments
Brainstorming
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Planning
• Plan – how to achieve and maintain usability throughout the life of the system.• Plan – how to provide required specialist skills.
„If you fail to plan, you are planning to fail” ― Benjamin Franklin
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Understanding needs• Best practices• Context of use
• Stakeholders and users.• The environment.• The location and workplace
equipment.• Tasks
• Tasks and work system.• Usability needs
• Required system usability.• Design options
• Design options.• User-centered solutions.
Context of use
Tasks
Usability
needs
Design
options
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Understanding needsContext of use
Stakeholder identification
Field observations
Participatory workshops
Work context
Context of use analysis
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Understanding needs
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Understanding needs
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Understanding needsVisibility of system status
Match between system and the real world User control and freedomConsistency and standards
Error preventionRecognition rather than recallFlexibility and efficiency of use
Aesthetic and minimalist designHelp users recognize, diagnose, and recover from errors
Help and documentation
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Requirements • Best practices• Context requirements • Implications of the context of use.
• User requirements• Statement of user requirements.• Measurable criteria for the system. Context requirements
User requirements
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Requirements
Context requirements
Define the intended context of use including boundaries
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Analyze requirements • Best practices• How usability criteria and requirements can be met by the proposed design?• Analyze the user requirements.• Present requirements to stakeholders for use in the development and operation of the
system.
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Analyze requirements
Analyze requirements
Identify and analyse success critical stakeholder requirements
Common industry specification for usability requirements
SWOT analysis
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Design/development• Best practices• High level design • Design options.• User-centered solutions.• Customization.
• Prototyping • Simulation or trial implementation.
• Usability evaluation• Human resources• Goals and tasks to be achieved.• Staff availability.• Skill requirements.
High level design
Prototypi
ng
Usability
evaluation
Human
resources
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Design/developmentHigh level design
Function allocation
Physical ergonomics
Participatory design
User interface guidelines
Standards
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Design/development
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Design/development
Don’t make me think.It doesn’t matter how many times I have to click, as
long as each click is a mindless, unambiguous choice.
Get rid of half the words on each page, then get rid of half of what is left.
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Failed at first?
Don’t worry.
“No matter how thoroughly you plan, no matter how much you think you know, you've never thought of everything.”
― John Flanagan
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Readings • http://www.usabilitybok.org/• http://www.usabilitynet.org • http://www.usabilityplanner.org/#methods
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Q & A