DON’T GET TAKEN FOR A RIDE.Facts You Need To KnowAbout Collision Repair.

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Facts You Need To Know About Collision Repair.

DON’T WAIT UNTIL IT’S TOO LATEAlthough we hope you never experience an automobile crash, accidents do happen. Being prepared ahead of time can help minimizethe aggravation that can accompany auto collision repairs.

Be PreparedNissan has developed this brochure to help younavigate the collision repair process with your in-surance company and the body shop. It also willshow you the important benefits of having yourvehicle repaired with Genuine Nissan OriginalEquipment collision replacement parts. These parts help preserve the function of the ve-hicle's safety systems as a whole, as well as theoverall appearance, helping to maintain your vehi-cle’s value.

In addition, there are factors to consider whenpurchasing insurance that will help make the re-pair process less of a hassle. Let’s hope this is in-formation you never need. However, the time tothink about it is before an accident—when youpurchase your insurance policy. After an accident itwill be too late.

3SELECT THE RIGHT IN-SURANCE POLICYChoosing the right insurance companyand policy can make all the differencewhen it’s time for repairs. Making a quickdecision when choosing a policy cancause major headaches later.

Q: Why shouldn’t I just shop around and buy the least expensive policy?

A: If you have an accident, you will likely getwhat you pay for when it comes to your in-surance policy. Many people begin theirauto insurance policy search thinking they will never have an accident and,therefore, are looking for the least expensive policy they can buy. The leastexpensive policy, however, could result in a less satisfactory claims experience.

Q: If I’m in an accident, isn’t my Nis-san vehicle automatically re-paired with parts from Nissan?

A: Not necessarily. When a new Nissan vehi-cle is built, all the components are Gen-uine Nissan Original Equipment parts.Nissan has invested millions of dollars in the research, development andengineering of those parts. They are extensively tested as an entire vehicle sys-tem to deliver the intended level of safetyand performance. Unfortunately, nearly allauto insurance policies allow for the use of alternatives.

Q: How can I ensure that repairs aremade with Genuine Nissan parts?

A: Before you buy insurance, read the policy and know what coverage you are purchasing. Ask your insurance representative about parts and other re-strictions prior to purchase. That way youwill pay for the protection you want at the price you’re willing to pay.

When you purchased your new Nissan vehicle, you bought an original.You can help keep it original by ensuring that your insurance company uses Genuine Nissan Original Equipment collision replacement parts.

1 4SELECT THE RIGHTBODY SHOPOK, so the unthinkable has happened andyour vehicle is involved in a collision. Nowthe collision repair process begins.

Q: Who is the first person you shouldcall if you are in an accident and need to repair your vehicle?– Your dealership?– Your insurance company?– Local body shops?– Your friends and family?

A: Our advice is to talk to ALL of them beforeyou select a body shop for repairs. Whendoing this, carefully consider the benefits of each:

Your dealership – they were the originalsource for your vehicle and are your trustedsource for maintenance and repairs so theyare a good place to start. Ask if they operate or can direct you to a collision shopin the area that is a certified member of theNissan Collision Repair Network. The NissanCertified Collision Repair Network has beendeveloped by Nissan North America as a dy-

namic competitive program to recognize anddistinguish dealer ownedand independently ownedand operated body shopsthat meet or exceed standards for repair work,training, equipment and de-livery of customer service.

COLLISION REPAIR RE-LATIONSHIPS2Q: What are the three primary

relationships involved in collision repair?

A: – You and the body shop– You and the insurance company– The body shop and the insurance company

Q: Why are these relationships important?

A: Understanding each of these relationshipsaids you in making decisions that help protect:

– You and your family– The performance of your vehicle’s safety systems in the event of a future collision

– The resale value of your vehicle

In those three relationships, YOU are themost important person. YOU have rightsyou should understand before you purchase your vehicle and drive it for the first time.

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Your insurance company – if filing a claim, your in-surance company will need to be called to begin theclaims process. They may recommend a shop inyour area that THEY have a relationship with.

Local body shops – check out several. Considerhow they handle your inquiry over the phone. Askthem about their facilities, equipment and capabilities. Ask them what part types they use andabout shop and technician certifications.

Your family and friends – word of mouth could beone of your best sources for finding a reputablebody shop. Sometimes the best advice you can getis from a family member or friend who has gonethrough the process.

Q: I’ve heard about insurance companieshaving their own direct repair shops. Is that a good choice?

A: If your insurer directs you to one of its direct repair fa-cilities this may be a good choice, but you shouldcheck it out prior to taking your vehicle there for re-pairs. If you are not comfortable with your insurancecompany’s recommendation, you still have the right togo to another body shop of your choice.

Ultimately, any body shop you select is repairingYOUR vehicle for YOU. You have the right to selectthe body shop and choose the parts used to repairyour vehicle. Your insurance company pays the bill onwhich you and the body shop have agreed, althoughyou may have to pay any price difference if your in-surance policy allows for low cost alternative parts.But all this should be decided and agreed-to beforerepairs begin, not after the vehicle is returned to you.

5SELECT THE RIGHT PARTS

Q: Why is it so important to have my vehicle repaired with Gen-uine Nissan Parts?

A: Today’s vehicles use more ad-vanced high-strength steels,exotic metals and compositematerials than ever before.Nissan vehicles also include highly advanced crash avoidance and safety systemtechnologies. It is critical forthese systems to be repaired with parts that will deliver theintended level of form, function,performance and safety our engineers originally specified.

The only way to be certain you are getting original equipment performance is to use Genuine Nissan Origi-nal Equipment collision replacement parts. Un-fortunately, many customers tell us they arenot aware that anything other than GenuineNissan collision replacement parts would beused to repair their vehicle after an accident.

Q: Do I have the right to choose whichparts are used in my repairs?

A: Absolutely. A reputable body shop will discuss with you in detail the part typesspecified to repair your vehicle before itstarts repairs. This is required by law in manystates. You always have the right tochoose the type of parts to repair your vehicle,but your insurance company may make youpay the price difference if your policy allowsfor the use of low-cost alternatives.

Q: How can I tell what types of parts are being specified for my repairs?

A: Have the body shop or insurer explain anyacronym or comment on the repair estimate youdon’t understand, before you sign the repair au-thorization. These are the different types ofparts you may encounter.

Genuine Nissan Original Equipment Colli-sion Replacement Parts Sometimes called “OEM Part” on the estimate,these parts are designed by Nissan and produced to the same specifications and tolerances as the parts used on the vehiclewhen it was manufactured. They all meet Nis-san's stringent internal requirements for fit, fin-ish, structural integrity and corrosion protection, and also meet Federal Motor Vehi-cle Standards (FMVSS).

When Nissan designs and builds a new vehicle, each part works together to form systems that are rigorously tested to meet strictNissan and government standards. When anon-genuine part is introduced, the characteristics of the overall system can be al-tered, potentially affecting the safety, drivability or appearance of the vehicle.

New Aftermarket Collision PartsSometimes called “Aftermarket Part” on the es-timate, these copies are made by companiesother than Nissan or its OEM suppliers, andmay not be made of the same material or tothe same tolerances and specifications asGenuine Nissan Original Equipment collisionreplacement parts. As a result, some new af-termarket crash parts may not be of the samequality or have the same performance charac-teristics as OEM parts.

Salvage PartsSometimes called “Salvage,” “Used,” “LKQ” or“Recycled” parts on the estimate, these partsare removed from salvage-yard vehicles.Quality concerns may exist with salvagedparts because the source, condition and dura-bility of the parts are not known. In some cases the part could be a salvaged af-termarket part.

Facts You Need To Know About Collision Repair.

The right parts are critical to your vehicle’s long-term performance and your peace of mind.

Remanufactured/Reconditioned Collision PartsSometimes called “Reman” or “Recon” partson the estimate, most of these collision partsare removed from salvage yard vehicles orfrom the scrap heap out behind body shopsand reconditioned. Like salvage parts, qualityconcerns may exist with these parts becausethe source, condition and durability of theparts are not known. Collision parts that arecommonly reconditioned are bumpers, fascias, wheels and lighting.

Making sure you know the difference in parttypes and approve of the parts being specified for your vehicle–before the repairsbegin–can help lead to a more satisfying re-pair experience.

Genuine Nissan Original Equipment Collision Replacement Parts

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6IT’S ALL ABOUT VALUECarefully consider the use of GenuineNissan Original Equipment collision re-placement parts for collision repair.

Q: Why?A: You receive many benefits when you use

Genuine Nissan Original Equipment collision replacement parts:

Better Repair AppearanceGenuine Nissan Parts provide a precise fit because they are produced to the samespecifications as the new vehicle. This en-sures that body lines, contours and gapsare the same as when your vehicle wasoriginally manufactured.

Faster Repair TimeThe use of new aftermarket, salvage or re-conditioned parts may take more time to in-stall and may require modifications toachieve an acceptable fit, which may ultimately increase order and repair times. Also, Genuine Nissan OriginalEquipment collision replacement parts are readily available at more than one thousand Nissan dealerships.

Improved Structural IntegrityMany parts play an integral role in your ve-hicle’s overall structural integrity and the function of its safety systems. When Genuine Nissan Parts are installed using factory recommended materials and procedures, they deliver the same structuralperformance characteristics as the original parts.

Maintains Vehicle Resale ValueThe use of new aftermarket, salvage or re-conditioned parts may decrease resalevalue because of potential poor quality, fit,finish and appearance. Using Genuine

Facts You Need To Know About Collision Repair.

Nissan Parts for repairs is one way to help keep your vehicle looking “like new,” which may help to maintain its value and may be required if you’re leasing your vehicle.

Original Manufacturer's Limited WarrantyGenuine Nissan Original Equipment collision replacement parts are the onlyservice replacement parts warranted byNissan. Damage to your vehicle or its parts caused by the failure of new aftermarket, salvage or reconditioned parts may not be covered by your NissanNew Vehicle Limited Warranty.

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Facts You Need To Know About Collision Repair.

Peace of mind comes from educating yourself and knowing your rights on collision repair before an accident happens. When it comes to selecting theright parts for your vehicle, the only way totruly know what you are getting is to useGenuine Nissan Original Equipment collision replacement parts.

Contact:Your Insurance Company Representative– Find out exactly what your policy covers, now, before you need it

– Find out what is covered if your vehicle is damaged and needs repairs

– Find out if your policy allows choiceswhen it comes time to choose parts torepair your vehicle

Your State Insurance Commissioner– Check the laws and regulations that govern insurance policies

– Check the laws and regulations that govern repair facilities

– Know your rights as a consumer whenit comes time to repair your vehicle

KNOW YOUR RIGHTS

Nissan parts used to produce the vehicleare thoroughly tested during the vehicledevelopment process. Nissan vehicles aresubjected to a battery of stringent internaltests as well as Federal Motor VehicleSafety Standards (FMVSS) tests to helpensure all individual components work as asystem during a crash sequence and meetor exceed the performance standardsestablished by Nissan North America andthe U.S. Government (National HighwayTraffic Safety Administration).

Genuine Nissan Original Equipment collision replacement parts meet our stringent requirements for fit, finish, structural integrity and corrosion protection. Nissan strongly recommendsthe use of original equipment replacementparts for collision repair. Use of new aftermarket, salvage or reconditioned partscould result in diminished value of the vehicle, and increased damage in a subsequent collision. Further, these typesof parts are not warranted by Nissan, andany damage caused by their use is excluded from Nissan's warranty coverage.

For more information please visit:

NISSAN NORTH AMERICA POSITION STATEMENT

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