DOING THINGS RIGHT THE FIRST TIME

ZERO QUALITY DEFECT

Doing things right the first time

“Doing Things Right The First Time” was coined by Mr. Philip Crosby. According

to him Quality is free, what costs money is defects, all the activities resulting from

not doing things right the first time. It is always cheaper and efficient to do things

right the first time.

Zero defect

Zero Defects is a management tool aimed at the reduction of defects through

prevention.

It is directed at motivating people to prevent mistakes by developing a constant,

conscious desire to do their job right the first time.

Zero Defects is not a goal, it's a performance standard. With the right attitude, ability,

and work environment, meeting the zero defects performance standard can be done.

Zero defects ensure that all waste existing in a project is eliminated in the very first go

itself that leads to cost reduction. Thus, Zero defects leads to waste reduction along

with cost cutting. All these process improves services and therefore, there is

improvement in quality leading to happy customers.  However, there are certain

disadvantages of this theory as well. As there is a quest for perfection and zero defects,

more people and process might be involved to find out the defects which will lead to

extra cost.

Questions about Zero defect

Is it reasonable to expect people to be perfect?

Answer:

Probably not. However, ZD has nothing to do with being perfect.

Isn’t ZD impractical?

Answer:

There are many examples where ZD is being practiced. For instance, all the radio

and TV stations have the same time accuracy. Buildings and companies open and

close on time. If a company is sending out 2% defective products they are still doing

98 % right.

QUALITY RAW MATERIAL NON QUALITY RAW MATERIAL

WHAT IS THE DIFFERENCE BETWEEN THESE TWO IMAGES?