dog training collars remote controlled 2500.pdf · 2017-12-21 · your dog’s location when he/she...

Copyright c 2007 Dogtra Company

1250 E. 223rd Street, Suite 119Carson, CA 90745

Tel : (310) 522 -1800Fax :(310) 522 -1805Toll Free:1-888-811-9111

REMOTE CONTROLLED DOG TRAINING COLLARS

OWNER’S MANUAL

www.dogtra.com2007- ①

Training and Beeper Collar

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OVERVIEW

MAIN FEATURES

PRODUCT SAFETY AND HEALTHSTATEMENTS

PACKAGE CONTENTS

DESCRIPTION OF TRANSMITTER PARTS

DESCRIPTION OF COLLAR/RECEIVER PARTS

DESCRIPTION OF BATTERY CHARGER

TESTING YOUR

TESTING YOUR

FITTING THE COLLAR ON THE DOG

CHARGING THE BATTERIES

RECEPTION

ACCESSORIES

BASIC MAINTENANCE

TROUBLESHOOTING GUIDE

WARRANTY AND REPAIR INFORMATION

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CONTENTS

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Beeper Collar

The remote trainingsystem will give you the ability to keep track ofyour dog’s location when he/she is out of sightor on point.

The is also atraining collar that can be used for behaviormanagement.

The Dogtra training & beeper collars arewaterproof, lightweight, and reliable. They arebuilt to withstand the most rugged conditionsthat your dog may encounter.

The beeper has an audible 400-yard range,which may vary with tough terrain and windconditions.

The use of microcomputer technology,digital circuitry and Lithium-Polymer batteriesmake both the collar and transmitter compactand very reliable.

THANK YOU FOR PURCHASINGTHE WORLD’S FINEST E-COLLAR

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OVERVIEW

The features nickand constant stimulations, which can becontrolled from the transmitter. Turning theknob on the top of the transmitter adjusts theintensity of the stimulation. The LCD screenwill display the intensity level on the front of thetransmitter (0 thru 127). It also has a remotebeeper with three different modes. To activatethe transmitter, press and hold the blue button onthe right side of the transmitter until both theLCD and LED window illuminates. Next, holdthe two red dots on the transmitter and receivertogether until the receiver light starts blinking.The receiver/collar’s LED window will blinkgreen every 5 seconds to show that the unit is onand fully charged.

Your has three beepermodes: Run/point, Point-Only, and Locate.Locate is available anytime by pressing the toporange button on the left side of the transmitter.To activate the other beeper modes, press theMODE button on the side of the transmitter. Thefirst time you press the MODE button, the collarwill beep twice. The beeper unit is now in theRun/Point mode. The beeper will always start inthis mode, but can easily be changed to thePoint-Only mode by pressing the MODE buttona second time. In the Run/Point mode, it willdouble beep every 7 seconds while the dog isrunning. When the dog is on point or stationary

OVERVIEW

it double beeps every 2 seconds. By pushing theMODE button a second time, the unit will go intothe Point-Only mode. While the dog is moving, theunit will not beep, (you can use the Locate modefor locating your dog). When the dog points orbecomes stationary, the unit will emit a doublebeep every 2 seconds. The Locate feature can beused at any time, it will beep as long as you pressand hold the button. To turn the beeper unit off,press the MODE button a third time. The unit willemit three rapid beeps, thereafter; the unit will beturned off. Remember, the Locate button can stillbe used at any time!!

There are two beeper tones: High and Low.The tone of the beeper can be selected with atoggle switch located on the transmitter. Thebeeper volume for the Run/Point mode and Point-Only modes can be increased or decreased byholding the Locate button down while pressing theMode button abruptly.

*Please refer to page 22 & 23 for a detailedchart on Mode and Beeper Volume levelvariations.

The is a two-dog model.The collars are color-coded (green and orange) youcan select between the two collars with a toggleswitch located on the transmitter.

The orange collar emits a low-tone doublebeep in all modes and the green collar emits ahigh-tone single beep in all modes. This gives youthe ability to differentiate between dogs when bothare out of sight.

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OVERVIEW

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Easy-to-use, ergonomically fitted transmitter.

Rheostat dial that allows for gradual adjustmentsin stimulation intensity with no jumps betweenlevels (0-127 levels).

Two-dog models allow the trainer to control twodifferent dogs from one transmitter without thehassle of holding additional remotes.

The has a 1-mile range.

2 different stimulation types - “Nick” &

400-yard audible remote-controlled beeper.

The freedom to choose between a High and Lowtone beeper. (Single-dog unit only)

Three beeper modes - “Run & Point”, “Point”,and “Locate”.

features a new,innovative, Beeper Volume Control. You maynow select between 2 different tones and 3volume levels for each tone.

combines the receiverwith the beeper horn into one small, compact unit.

uses Lithium Polymerbatteries that provide a 2-hour rapid charge.

MAIN FEATURES

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MAIN FEATURES

“Constant”

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Fully waterproof collar/receiver and transmitter.

No bothersome external antenna on thecollar/receiver.

One-charging system allows the transmitter andreceiver(s) to be charged at the same time.

Over 8000 different identity codes to preventsignal match-up with other e-collars.

Easily visible blue LCD screen displays the exactlevel of stimulation and can even be seen clearly in the dark.

A Three bar battery life indicator and LEDcolored indicator to show the remaining batterylife.

MAIN FEATURES

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PRODUCT SAFETY AND HEALTH STATEMENTS

Proper e-collar useDogtra e-collars are intended for the sole

purpose of behavior modification of dogs. They arenot intended for human use or use on other animals.Dogtra Company does not assume any liability forthe improper use of the Dogtra e-collars.

Aggressive dogsDogtra does not recommend using the e-collar to

correct dogs that are aggressive towards other dogsor people. In many such cases the dog will associatethe stimulation with the other dog or individual andbecome even more aggressive. Aggressive dogs arebest treated by a dog-training specialist.

Interference with other electronic devicesDogtra’s industry-leading technology filtering

system ensures minimal interference with otherelectronic devices (garage door openers, pacemakers,etc.). Our digital microprocessor offers thousands ofunique codes to eliminate frequency match-up withother Dogtra e-collars.

Inadvertent activationWhen the constant button is held down for 12

seconds or more, the unit will automatically shutdown. This serves as a safety feature. The collar willreactivate when the button is released.

PRODUCT SAFETY AND HEALTH STATEMENTS

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Transmitter

Receiver (two collar/receivers for two-dog models)

Lithium Polymer Battery chargerand splitter cable

Test light

Owner’s manual

Carrying case

COLLARPACKAGE CONTENTS

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PACKAGE CONTENTS

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transmitter (1-dog)

Antenna

Beeper SoundToggle Switch

On/Off MagnaticRed Dot

Battery ChargingReceptacle &Rubber Plug

Nick

Constant

ON/OFFSwitch

LCDScreen

RheostatIntensity Dial

Indicator Light(LED Window)

Locate

Mode

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transmitter (2-dog)

Antenna

Dog CollarToggle Switch

On/Off MagnaticRed Dot

Battery ChargingReceptacle &Rubber Plug

Nick

Constant

ON/OFFSwitch

LCD Screen

RheostatIntensity Dial


Locate

Mode

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Transmitter Antenna

A 3.2” antenna is supplied with the .

The antenna must be fastened to thetransmitter before using the unit.

3.2″Antenna

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Beeper Sound Toggle Switchon the One-Dog Models

The one-dog model has a Beeper Soundtoggle switch on the face of the transmitterlocated above the “Nick” button, which isdesigned to easily select a beeper tone, eitherHigh or Low.

Set the toggle switch on the High position toselect the High tone and the Low position toselect the Low tone.


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Dog Collar Toggle Switch on the Two-Dog Models

The two-dog model has a toggle switch onthe face of the transmitter located above the“Nick” button. The toggle switch allows forselection of either collar.

Set the toggle switch on the Green positionto select the Green collar and the Orange positionto select the Orange collar.

Stimulation (Nick and Constant) along withthe beeper and locate modes will only operatewhen the toggle is in the desired position for theappropriate receiver/collar.

Dog CollarToggle Switch

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Rheostat Intensity Dial

The Rheostat Intensity Dial is located onthe top of the transmitter: (0) being the lowestlevel and (127) being the highest. The LCDscreen on the transmitter indicates the intensitylevel and battery life.

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LCD Screen

The LCD screen indicates the stimulation levelon the screen ranging from (0-127). The batterylife indicator shows: 3 bars = full charge, 2 bars =medium charge, and 1 bar = needs charge.

When pressing the MODE button, the selectedbeeper volume level is shown on the LCD. (NOTE:Pressing the MODE button once will also set theunit in the Run/Point mode.) When the toggleswitch is set on low tone the LCD will read: L1=lowest volume, L2 = medium volume and L3 =highest volume. When the toggle switch is set onhigh tone, the LCD will read: H1 = lowest volume,H2 = medium volume and H3 = highest volume.

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Care for LCD Transmitters in Cold Temperature

In cold temperatures (10 degrees F or below),the LCD on your transmitter may be dim or slow torespond. Wait until the display becomes visiblebefore selecting any training level.

Even though the LCD screen might be dim orslow to respond, when you push the Nick orConstant button, the transmitter will still functionproperly. In the occurrence of extremely coldweather, the LCD screen might take a moment torespond causing the Intensity level to freeze at thatcurrent level. In this situation, if you turn theRheostat Intensity Dial, and the intensity level on thescreen does not increase, yet you emit an electricalstimulation, the level will be in agreement with thenew changed intensity level.

In this situation, it is ideal to either wait untilyour transmitter is back to working order beforeemitting a correction, or while holding the constantbutton down, slowly turn the Rheostat Intensity Dialwhile watching your dog’s reaction. Do not turn theRheostat Intensity Dial at a rapid increase becausethe collar/receiver will emit an electrical correctionbased on the level of the Rheostat Intensity Dial,which might not be correctly reflected on the LCDscreen.

Suggestion: Carry your remote close to yourbody as your body’s warmth can improveoperation and viewing of the LCD screen.

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Transmitter Indicator Light (LED Window)

The transmitter indicator light is locatednear the Rheostat Intensity Dial. It will flashevery 4 seconds when the transmitter has beenturned on. The color of the light indicates thestatus of battery life. It flashes green when thebattery is fully charged and turns to amberwhen battery life is getting low. When thetransmitter indicator emits a blinking red light,the battery needs to be recharged.

(Green= full charge, Amber = mediumcharge, Red= needs charge)

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Transmitter Battery Charging Receptacle &Rubber Plug

Located on the backside of the transmitter,the charging receptacle is covered by a rubberplug. Insert one end of the battery charging cableinto the receptacle to charge the battery (SeeBattery Charging Procedure on page 37~39).

After charging is completed, close thereceptacle with its rubber plug to make sure dirtor water does not get inside.

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The transmitter for thehas five buttons (two on the face of thetransmitter, two on the left side, and one on theright side).

“Nick” Button

When the “Nick” button is pushed, thereceiver emits a single, rapid pulse of electricalstimulation.

BUTTON FUNCTION

Lccate

Nick


ON/OFFSwitch

Mode

Constant

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“Constant” Button

When the “Constant” button is pushed, thereceiver emits a continuous stimulation as long asthe button is pushed, for up to 12 seconds. If thebutton is not released after 12 seconds, thestimulation will automatically turn off as a safetyfeature. The collar will be ready to be reactivatedonce the button has been released.

“Locate” Button

The “Locate” button is located on the left side.It causes the collar’s beeper horn to emit a series ofbeeps when pushed and it gives you the ability tokeep track of your dog’s location. On one-dogmodels, the beeper can be adjusted between highand low tones. NOTE: The high/low tone is not anoption on two dog units.

On two-dog models, the Green collar emits thehigh tone and the Orange collar the low toneautomatically.

“Mode” Button

Your Dogtra 2500T&B has three differentmodes. Locate, Run/Point, and Point-Only. The“LOCATE” mode can be activated at any time,

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even when another mode is set, by pressing the toporange button labeled “LOCATE” on the left sideof the transmitter. To set the beeper unit toRun/Point mode, press the orange “MODE”button. This button is located on the left side of thetransmitter, under the “LOCATE” button.

When you press the “MODE” button the firsttime, the collar will beep twice. The beeper unitwill always start in Run/Point mode. It is now inRun/Point mode. The beeper will sound every 7seconds while the dog is running, and every 2seconds when the dog is gone on point or becomestationary.

The second time you push the “MODE” button,it will beep once, remain silent while the dog isrunning and beep every 2 seconds when the dog ison point or stationary.

To turn the beeper unit off, press the MODEbutton a third time. The unit will emit three rapidbeeps, and the beeper will turn off. The Locatemode can still be used!

When the toggle switch is set on Low tone, thebeeper will emit a double beep when it is inRun/Point mode or Point-only mode. If the toggleswitch is set on the High tone, a single beep willsound when using Run/Point or Point-Only mode.

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* NOTE : The locate button can still beutilized in whichever mode you are in.

Initial BeeperSound

Press 1st

Time2 Beeps

Run/PointMode

-Dog running: Doublebeep every 7seconds.

-Dog on-point: Doublebeep every 2seconds.

Press 2nd

Time

Press 3rd

Time3 Beeps Beeper Unit Turned off

1 BeepPoint-OnlyMode

-Dog running :Remains Silent.

-Dog on-point :Double beep every

Mode Action

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Beeper Volume Adjustment

The Beeper Volume level for the Run/Pointmode and Point-Only mode can be increased ordecreased by holding the LOCATE button downwhile briefly pushing the MODE button. Thetone of the beeper can be selected with a toggleswitch located on the face of the transmitter.There are two beeper tones: High (H1 = lowestvolume, H2 = medium volume, and H3 = highestvolume) and Low: (L1 = lowest volume, L2 =medium volume, and L3 = highest volume).

NOTE : The Locate mode beeper volumeis not adjustable; it is always on the highestlevel, L3 on Low tone, or H3 on High tone.

Toggle SwitchHigh

LCD Displays

H I

H 2

H 3

L I

L 2

L 3

Toggle SwitchLow

LCD Displays

Press Mode Once (While holding down thelocate button)

Press Mode 2nd Time (While holding down thelocate button)

Press Mode 3rd Time (While holding down thelocate button)

Transmitter Power ON/OFF

The button on the right side of the transmitteris the “ON/OFF” button that activates thetransmitter only and LCD screen.

To turn the transmitter ON, press the“ON/OFF” button on the right side of thetransmitter until the LCD screen illuminates.

To turn the transmitter OFF, press the“ON/OFF” button on the right side of thetransmitter. When the LCD screen displays “OFF”release the button.

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DESCRIPTION OF COLLAR / RECEIVER PARTS


On/Off Magnetic SwitchRed Dot

Contact Points


Battery ChargingReceptacle and Cover

Collar strap

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ON/OFF Magnetic Red Dot(To Activate the Receiver)

To activate the Dogtra 2500 T&B Series,place the red dot on the back of the transmitterto the red dot on the collar/receiver. Hold thetwo red dots together for a moment until theLED light on the receiver/collar comes on.The power-on melody on the collar/receiverwill also activate.

To deactivate the Dogtra 2500 T&BSeries, repeat the same procedure holding thetwo red dots together momentarily. ThePower-off melody on the collar/receiver willsound after the LED light turns red, indicatingthat the unit is now shut off.

On/Off Magnetic Switch

Receiver Indicator Light (LED window)

Located on the front of the receiver/collar,the indicator light comes on and blinks onceevery 4 seconds after the collar is turned on.The color of the LED indicates the battery lifeof the receiver.

(Green= full charge, Amber = mediumcharge, Red= needs charge)

When the “Constant” button on thetransmitter is pushed, the collar indicator lightwill glow steadily as long as you hold thebutton down, for up to 12 seconds.

When the “Nick” button is pushed, the lightcomes on for a fraction of a second.

Indicator Light (LED Window)

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Receiver Battery Charging Receptacle andRubber Plug

On the inside of the collar receiver,next to the collar strap, is a battery-chargingreceptacle with a rubber plug.

Internal Antenna in the collar/Receiver

has a non-exposed antenna that is located inside thecollar/receiver.

Battery ChargingReceptacle & Rubber Plug

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DESCRIPTION OF BATTERY CHARGER

The battery charger and charging cablesallow you to charge both the transmitter andreceiver at the same time. The battery charger isdesigned for a 120-volt wall outlet. (European230-volt AC chargers and 12-volt field chargerfor Lithium-Polymer batteries for yourautomobile are also available.)

To use the battery charger for the two-dogunit, combine both sets of battery charging(splitter) cables as shown. This enables you tocharge the transmitter and both receivers at thesame time.

NOTE : Only use Dogtra-approvedLithium-Polymer Battery Chargers for yourDogtra e-collar. This will prevent any damagethat can be incurred from attempting to use adifferent charger.

BATTERY CHARGERCharging Cable

120 voltCharger

Wall Outlet

Two-dog unit only

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TESTING

1. To activate the ,place the red dot on the back of thetransmitter to the red dot on the collarreceiver. Hold the two red dots together fora moment until the green color LEDindicator light comes on. The collar/receiver emits the Power-onmelody and turns on.

2. Place the Test light included in the packagecontents on the contact points as shown inthe diagram.

TESTING YOURCOLLAR

Test Light

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TESTING

3. Turn the transmitter on by pressing the bluebutton on the right side of the transmitter. The LCD screen shows the amount of batterylife remaining and the LED blinks once every4 seconds. (The battery needs charging, if thecolor of the LED is red or the LCD battery iconshows 1 bar.)

4. Watch the test light as you push the “Nick”button on the transmitter. It should light forjust a moment.

5. Watch the test light as you push the “Constant”button on the transmitter. As a safetyfeature, the collar/receiver will automaticallyshut off stimulation if the constant button isdepressed for 12 seconds or longer.

6. Turn the intensity dial on the transmitterclockwise and then counterclockwise whileholding the “Constant” button down. The test light should glow brighter with higherlevels of stimulation and dimmer with lowerlevels. When you change the intensity dial, thenumber on the LCD screen will change as well.

NOTE : It is normal for the test light not tocome on if the intensity level is set below levelten.

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TESTING

7. To make sure that your beeper is workingproperly, press the Locate button once with thehorn portion facing away from you (or placeyour hand over the horn). The sound may beextremely loud and may cause discomfort toyour ears. If you do hear an audible beepersound, your location button is in working order.

8. Press the Mode button once; you should hear2 rapid beeps. This will put you into theRun/Point Mode. Keep the receiver/collarsteady to mimic your dog at a standstill point.Wait for a moment until you hear a double beepin 2-second intervals. You may proceed to thenext step if the double beep occurs.

9. Press the Mode button a second time; youshould hear 1 rapid beep. This will put you intothe Point-Only Mode. Once again, keep yourreceiver/collar steady and wait for a momentuntil the collar emits a double beep every 2seconds. If it is audible, move onto the nextstep.

10. Press the Mode button a third time; you shouldhear 3 rapid beeps. This mode will turn offyour beeper and remain silent.

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TESTING

NOTE 1 : The sound that the beeper will emitwill vary depending on your selection with the(High/Low) toggle switch. The two-dog model:Dogtra 2502 T&B has a fixed beeper soundbased on the color of the collar.

NOTE 2 : When using the Run/Point mode orthe Point-Only mode, the beeper volume levelreverts back to the volume level that was lastused.

NOTE 3 : In the Run/Point or Point-Only modethe tone can be changed by holding down the“Locate” button and then pressing the“Mode” button when the High/Low toggleswitch is in the desired position.The unit must be activated and in theRun/Point or Point-Only mode first.

NOTE 4 : In the Run/Point or Point-Only modeit is still possible to use electrical stimulation.

* To make sure that your Beeper Volume is inworking condition, please refer to page 23 forfurther testing instructions.

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TESTING

The Dogtra 2502 T&B two-dog unit operatesjust like the Dogtra 2500 T&B single-dog unit.The difference between the one-dog and two-dogcollar is noticeable on the transmitter where atoggle switch allows you to select either collar.

The toggle switch is color-coded with greenand orange to match the green and orange collarstraps. The orange collar emits a low tone doublebeep and the green collar gives a high tone singlebeep so you can distinguish between dogs whenthey are out of sight.

The two-dog models have a toggle switch onthe face of the transmitter located above the“Nick” button. The toggle switch allows forselection of either collar.

Set the toggle switch on the orange positionto select the orange collar and the green positionto select the green collar.

ORANGE COLLAR: Double beep with lowtone

GREEN COLLAR : Single beep with hightone

TESTING YOUR

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The collar should be fitted so that theSurgical Stainless Steel contact points pressfirmly against the dog’s skin.

A loose fit can allow the collar to movearound on the dog’s neck. When thishappens, the contact points may rub the skinand cause irritation. If the collar is too loose,electrical contact will be inconsistent andyour corrections will be inconsistent also.

Dogtra uses Surgical Stainless Steelcontact points and Anti-microbial plastic toprotect the dog’s skin.


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ATTENTION!Avoid having the dog wear the collar with

the contact points in the same place for morethan 8 hours out of every 24-hour period.Leaving the points on the same spot forextended periods of time can cause skinirritation. If the dog is to wear the e-collar forlong periods, occasionally reposition the collarso that the contact points are moved to adifferent spot on the dog’s neck.

FAMILIARIZING THE DOG TO THEBEEPER SOUND

Turn the beeper collar on and leave it outsidethe dog’s kennel area for about a half-hour.

Repeat this several times, until you can seethat the dog disregards the beeper.

Next, adjust the beeper volume level to levelL1, the lowest level. Fit the beeper collar on thedog. Select the desired beeper volume level asthe dog becomes accustomed to the beepingsound.

uses Lithium-Polymer batteries.

1. Charge the unit before using the unit for thefirst time.

2. Do not charge the batteries near anyflammable substances.

3. Fully charge the batteries if the unit is to bestored without use for a period of 3 monthsor more.

Recharge the unit if: •The indicator light on the collar is emitting

a red color.


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Battery Charging Procedure

Note : The unit has a partial charge when itleaves the Dogtra facility, upon receipt ofthe collar, be sure to give it a full 2-hourinitial charge before the first use.

1. Attach the charging cables to both thetransmitter and receiver(s), as shown on page

2. Plug the charger into a 120-volt wall outletor, if using the accessory field charger, pluginto a cigarette lighter only for Lithium-Polymer battery. (Use a 230-volt Europeancharger for Europe.) When properly pluggedin, all indicator lights should glow red.During the charging process, the unit willshut off. Once the battery cable is unpluggedfrom the unit after a full charge, you willneed to turn the unit on again before use.

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•If the 3 bar indicator on the transmitter LCDshows just 1 bar.

•The indicator light on the transmitter orreceiver will not come on.

•The indicator light on the transmitter orreceiver comes on momentarily, but will notstay on when the “Constant” button is pushed.

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3. The Lithium-Polymer battery is fullycharged within 2 hours. The lights will stayred during the charging process. The redlight will change into a steady green lightwhen the battery is fully charged. (When youdisconnect the charger after finishing thecharge, you will need to restart the units).

4. After charging, cover the battery chargingreceptacles with the rubber plugs on thetransmitter and receiver.

NOTE : Only use Dogtra-approved batteries,chargers, and accessories for yourDogtra e-collars. When a charger isnot in use, disconnect it from thepower source.

Reception

The collar has arange of 1 mile. Depending on the way you useyour transmitter, the transmitter range may vary.

Hold the transmitter away from your bodyand avoid touching the antenna, to get thegreatest range.

For maximum signal strength, keep your unitproperly charged.

Maximum Range

Typical Range

Minimum Range

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RECEPTION / ACCESSORIES

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RECEPTION / ACCESSORIES

The following items may be purchasedseparately by calling our customer service at(888) 811-9111. You may also browse theselection at www.dogtra.com.

European Charger

Designed for use with 230V AC electricaloutlets in Europe.

Field Auto Charger (for Lithium-Polymer Battery only)

Designed for use with the 12-volt cigarettelighter in your car.

ACCESSORIES

BASIC MAINTENANCE

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BASIC MAINTENANCE

Be sure that the rubber charging plugs arealways secured when the collar is in use. If yourplugs break or are ripped, please contactCustomer Service at [email protected] or(888) 811-9111 to obtain replacements.

After each session, carefully inspect yourunit for any missing parts, or casing damage.Broken casings on either the receiver ortransmitter may affect the waterproof guaranteeof the unit. The transmitter antenna should besecured and tight for optimum performance.Rinse the unit after each session and clean offany dirt or debris.

Storage MaintenanceYour unit should be fully charged for 2

hours before extended storage. During storage,the unit should be charged every 3 months for 2hours, and once before the first use.

When traveling, try to store your units inroom or slightly warmer temperatures, do nottransport the unit exposed in extreme climates.

Troubleshooting:If you suspect your unit is malfunctioning

please refer to the “Troubleshooting Guide”before you send your unit in for service.

If you have any questions or concerns, youmay direct your inquiries to [email protected] orcall (888) 811-9111.

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1. My dog is not reacting to the collar.- Make sure the receiver is turned on. Place

the two red dots together to activate thereceiver. Push the blue button on thetransmitter until it illuminates to activate thetransmitter.

- Be sure the collar strap is tight enough soboth contact points are touching the dog’sskin.

- The contact points may be too short for thedog. To place an order for longer contactsappropriate for your dog, please call(888) 811-9111. If you are already using the longest contactpoint available, you might need to trimdown the hair on the dog’s neck so bothcontact points are touching the dog’s skin.

- The intensity level may be too low for yourdog. Keep increasing the stimulation untilthe dog responds usually by neckmovement, head shaking, looking over hisshoulder, etc. (response may be very subtleso pay attention.)


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2. The test light comes on, but I do not feelany stimulation.- Your tolerance may be higher than your

dogs, or your skin very thick, so you mayneed to try the unit on your fingertips wheresensitivity is higher. Be sure both contactpoints are touching your fingertips.

- The battery may be low, check the LEDlight for battery life.

- If you have a full charge, and you have doneall of the above, your unit may need to beserviced. Please contact Customer Serviceat [email protected] or (888) 811-9111.

3. The transmitter has no range, or stimulationis less when the dog is farther away.- The antenna(s) may be damaged. To order

parts please contact Customer Service at(888) 811-9111.

- The range indicated on the unit’s box is forflat terrain. Heavy brush, trees, hills ormoisture will affect the range of your unit.For best range, hold the transmittervertically above your head. Try also movingto higher ground.

- Any electrical conductors will affect therange, such as cars, chain-link dog runs,metal buildings, radio towers. For bestresults, operate away from these structures.

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4. My collars are not holding a charge.- The batteries might not be charged properly,

or the charger, splitter and the charging portneeds to be looked at. If you suspect yourcharger/splitter is not functioning properlyplease contact Customer Service [email protected] or (888) 811-9111. Youcan send in your charging units in to have usinspect them.

- The charging pin may be damaged. Insidethe charging port, there is a metal pin thatshould be standing straight up and stiff. Ifthe pin is wobbling, broken or missing, youwill need to send the unit in to the Repair’sDept. The charging port must be clean priorto charging, clean the dirt out with a cottonswab and some rubbing alcohol. If the dogis in salt-water, be sure to rinse the receiverand charging port with clean water.

- Your batteries may need to be replaced.You can replace them yourself by orderingthe parts from Dogtra. This is the only timeyou should open the unit, any otherunauthorized servicing of the unit voids yourlimited lifetime warranty.

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LIMITED LIFETIME WARRANTY

(Applicable for units purchased after December31, 2005 that are registered within 30 days oforiginal purchase).

•To quality for the Limited Lifetime Warranty: Product registration must be completed onlineat www.dogtra.com or via telephone at(888) 811-9111. For international customers,please call us at (310) 522-1800.

•Dogtra’s Limited Lifetime Warrantyprovides:- 1-year warranty for batteries. - 1-year warranty for the Yapper Stopper No-

Bark collars. - 2-year warranty for parts and labor awarded

to the original retail purchaser of the e-collars.

•Dogtra’s Limited Lifetime Warranty does notprovide its warranty if the product is notregistered within 30 days of purchase and/orif the product is resold. The warranty willbecome void and all repairs will be subject toapplicable labor fees. Dogtra does not providereplacement on defective units or provide


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refunds after 30 days from the original date ofpurchase.

• All parts are covered under the warranty forthe life of the product. After the two-yearwarranty has expired, the labor cost will bedetermined based on the model type, year, andthe extent of repair.

• The Limited Lifetime Warranty expires five-years from the date a unit is discontinued inproduction by Dogtra Company.

• Warranty does not cover:- Misplaced or lost units.

◆ Replacement costs of either the transmitteror receiver is owner’s responsibility).

- Water damage of models that are notwaterproof.

- Damage done by dog or owner, neglect, orimproper maintenance.

- Warranty will be voided if the unit(s) havebeen altered or had unauthorized service.

Procedure for Repair Work:

Shipping to Dogtra for warranty work is theowner’s responsibility. The cost for shipping (viaregular ground service) back to the customer iscovered by Dogtra Co. within the continentalUnited States. Any expedited shipping servicewill be at the owner’s expense. Dogtra is not

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responsible for loss of training time orinconvenience while the unit is in our warehousefor repair work. Dogtra does not provide loanerunits or any form of compensation during therepair period.

A copy of the sales receipt showing purchasedate is required before warranty work is begun.

Write a note briefly explaining the problemand include your name, address, city/state/zipcode, daytime phone number and evening phonenumber. Or you can visit our web site atwww.dogtra.com to fill out a Service RequestForm. If repair costs are not covered underwarranty, we will call you for credit cardinformation once the work has been completed.For any questions concerning your Dogtraproducts call us Toll Free at 1-888-811-9111.Our operating hours are between 8:30am-4:00pmPacific Standard Time.

Send repair units to:

1250 E. 223rd Street, Suite 119Carson, CA 90745

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