Manfred Bachmann

2305 Walden Dr. Phone 706 - 814 6792Augusta, GA. 30904 e-mail mannibach@comcast.net

SPECIAL SKILLS Command of Export/Import regulations Excellent knowledge facilitating difficult logistical

processes Analytical mind and profound knowledge of PC systems

(hardware and software) Ability to solve computer problems/repair crashes Ability to implement networks/serve as network

administrator

LANGUAGESNative - German, Secondary - English and French (both fluent)

SOFTWAREMS Office v4.2, v97, v2000, v2003 & v2010 (all components); MS PowerPoint; Windows 95, 98, Me, 2000,NT 4.0, XP, Vista Windows 7& Windows 8

EDUCATION 4/1987-4/1988 SOWI Training Institute for Business Administration,

Essen/ GermanyMajor field of study: Accounting and Business Management (re-certification)

9/1970-2/1974 Rheinstahl Export GmbH, Essen/GermanyMajor field of study: Business Management

4/1961-8/1970 Realschule Essen-West, Essen/Germany

WORK EXPERIENCE

4/2011-present SITEL, Augusta, GA.Position: Workforce Management AdministratorResponsibilities: provide the highest degree of professionalism and effectively manage the day-to-day functions by interacting and cooperating with clients, staff and management to provide outstanding customer service. Making sure that the right number of skilled people and supporting resources are in the right place and the right times to handle an accurately forecasted workload, at the service and quality levels desired

9/2007-4/2011 SITEL, Augusta, GA.Position: Workforce Site CoordinatorResponsibilities: Maintain employee data related to Human Resources and Operations within scheduling software, adjust schedules temporary and permanently.Maintaining ranking system in employee database,Allocating vacation/PTO time off requests, updating requests for offline time.

Informing Regional Managers of forecasting/scheduling of any additions, removal or adjustments that need to be made to split/skills. Create and provide daily updated reports to Senior management pertaining to last day’s performance and efficiency as well as staffing/attrition.Provide grade books for new hires to Learning Manager, create login sheets for new classes with newly created logins and approved schedules. Participate in various conference calls with and without client(s).

7/2005-9/2007 SITEL, Augusta, GA.Position: Workforce Management AdministratorResponsibilities: provide the highest degree of professionalism and effectively manage the day-to-day functions by interacting and cooperating with clients, staff and management to provide outstanding customer service. Making sure that the right number of skilled people and supporting resources are in the right place and the right times to handle an accurately forecasted workload, at the service and quality levels desired

1/2003-7/2005 SITEL, Augusta, GA.Position: Customer Service ProfessionalResponsibilities: over the phone troubleshooting forHighSpeed Internet and cable TV customers withina set timeframe using all available tools and skillsfor all Windows and Mac operating systems.

5/2002-12/2002 unemployed, waiting for Employment Authorization

5/1997–4/2002 TNT Express, Troisdorf/GermanyPositions: Logistics Coordinator, Tender ManagerResponsibilities: Creation and implementation of the most efficient systems for key accounts using both system networks and foreign services. Analyzing requests for quotes in both verbal and written communication with clients (English and German languages). Preparing MS PowerPoint presentations for executive briefings.

10/1988-4/1997 TNT Express, Cologne Airport, Cologne/GermanyPositions: Customer Service Manager, Quality Controller, and Operations Supervisor Supervised 15 people, developed improvements (temporize, optimize the workflow, create and implement new setups of equipment within all work sections) resulting in more than 25% faster release of freight to be lodged to 15 aircraft and 25 trucks and a dramatic improvement in productivity.Responsible for compliance measures and the schedule of the entire process on capsizing of all freight from arrival in the European Hub until departure by air and road linehauls.Reporting to executive managementTroubleshoot difficult areas like delayed linehauls and re-routings and planning the necessary modifications of all job steps.

5/1988 - 9/1988 TNT Express, Cologne/Germany (Part Time)Position: Data Entry ClerkResponsibilities: Entry of data into Track and Trace System for 25 depots.

6/1976 - 4/1987 Thyssen-Rheinstahl-Technik, Dusseldorf/GermanyPosition: Special Clerk of Foreign Trade BusinessResponsibilities: Complete administration of all foreign trade business, particularly ensuring completion of appropriate documentation of terms and payment conditions.

5/1974 - 5/1976 Military Service (GERMANY)

References

William E. Johnsonretired Major (Sheriff’s office Augusta)

Elaine JohnsonSuperior Clerk in Sheriff’s Office Augusta.

Luann StaulcupAssistant Clerk in Sheriff’s Office Augusta.

Gene Staulcupowner of P.I. office Augusta

Jack BakerSupervisor Department of Labor