DENISE PETERSD E N I S E P @ M A R - S A N . C O M

2 1 9 C L I F T O N L A N E • B O L I N G B R O O K , I L 6 0 4 4 0 • 6 3 0 . 6 3 1 . 1 9 5 6

CAREER PROFILE

Highly motivated, versatile V.P. of Operations & National Accounts Manager. Extensive cross-functional expertise in warehousing and distribution. Proven ability to evaluate, motivate, and lead successful teams of employees. Demonstrated skill completing major improvement projects on time and within budget. Highly capable of analyzing existing system procedures and processes to devise notable enhancements. Skilled with PC applications including MS Office (Excel, Word, Powerpoint & Outlook). Extensive knowledge of CRM software Aplus, Query Report Building all operating on IBM iSeries AS400.

EXPERIENCE

Products Fulfillment, Inc. dba MAR-SAN - Chicago, IL 1989-Present

A national wholesale distributor that specialized in both premium/incentives and E-commerce fulfillment.

Vice President of Operations July, 2006 - Present

Oversee day-to-day operations to support the aggressive organizational growth from 7M to 20M Supervise management teams responsible for all budget and financial results Maintain labor margins and analyze labor efficiencies Responsible for maximizing hundreds of custom new client engagements Serve as liaison for outside partners to resolve all system functions Negotiate prices and maintain vendor relationships Lead and mentor 4 department supervisors and collaborate with 2 co-executives to increase sales and

productivity

E-commerce National Accounts Manager August, 2004 - Present Maintain customer relations with National E-Commerce Accounts (COSTCO, SEARS, KMART,WALGREENS,

BONTON, STAGE STORES, AAFES/ MILITARY, OfficeMax) Support online branding and promoting for multiple vendors to ensure profitable national ad procurement Exceeded goals in to pursue new leads and procure new accounts, resulting in 175% sales increase for key

accounts Responsible for over 400+ sku assortments across 7 different manufacturers per customer

Purchasing Director May, 2000 – August, 2004

Purchase of consumer electronics for powerhouse brands such as JVC, Olympus, Panasonic, Sony, Microsoft, Nintendo to name a few at profitable price points by using forecasting in the aggregate

Responsible for ordering over 600 SKUs and monitoring availability and correct pricing on over 2700 purchase orders per calendar year while quickly turning over $1.5M in daily inventory to maximize revenue

Leverage relationships with vendors to purchase product at the best price possible Directly manage $12M in purchases annually

E-commerce Sales Support Manager September, 1996 – May, 2000

Maintain customer relations with National E-commerce Accounts (SEARS, KMART, COSTCO, MILITARY, OfficeMax)

Create presentations for new programs & all item detail set-up requirements for account Monitor Inventory measurements to meet demand Oversee all EDI trading partner set-ups & Commercehub coordination Maintain pricing and promotion schedules

Special Projects Manager January, 1994 – September, 1996

Appointed to leadership role to collaborate with team of outside consultants to implement new CRM system on IBM iSeries & Aplus Software

Accountable for migration from old system to new and overseeing 12 special projects team members Certified in Aplus thru 10 Day training course with Infor Headquarters, Providence RI Conducted all on-board training for company associates Produced full procedure manual for all departments

Purchasing Coordinator & Returns Manager February, 1992 – July, 1994

Reviewed and processed purchase requisitions Issued purchase orders to vendors Analyzed, identified and communicated detail information regarding purchase orders Verified and entered all vendor data Filed claims with UPS, Federal Express and trucking companies Responsible for consolidation of all defective merchandise and returning to factory

Order Entry Manager August, 1990 – February, 1992

Hired, coached and supervised 6 people Entered processed orders from customer service in a timely manner Prepared all outgoing shipment documentation Resolved customer service issues and design new procedures to avoid repeat problems Coordinated with warehouse on all customer returns Issued customer credits

Administrative Assistant to President June, 1989 – August, 1990

Customer Service Manager (2 full-time, 1 part-time) Coordinated and attended trade shows to help build relationships Maintained customer relations with National Accounts Created presentations for new programs Supported Sales Representatives by contributing organizational skills and scheduling Maintain sales commission matrix and communicated quarterly results

EDUCATION & AWARDS

U N I V E R S I T Y O F L O Y O L A , C H I C A G O – M A R K E T I N G

R E C I P I E N T O F M U L I P L E P A R T N E R S H I P E X C E L L E N C E A W A R D S