district council and administration
TRANSCRIPT
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DISTRICT COUNCIL
AND ADMINISTRATION
District Council Orientation
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FAST FACTS
Corporate Overview
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Community Vision:
From Muskoka Official Plan
Muskoka will be a place where people can live, work, and play.
The overall prosperity of Muskoka will rely on the integration of a vibrant economy and a healthy
natural environment along with a caring community that fosters a sense of belonging and
supports those in need.
Sustainable development will allow for desirable growth and change that respects the small-town,
rural and waterfront character of Muskoka.
All residents will be valued and community well-being will be promoted.
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ADMINISTRATION
CAO, Communications, Muskoka Airport
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Council
Strategic
Priorities
• Updated in 2016, reduced to five pillars and 38
strategies – down from 11 goals and 99 strategies
• Conveys Council’s priorities for the community
• Provide direction to the CAO, District Strategic
Leadership Team (DSLT) and Departments
• Staff reports aligned to five pillars
• Seeking direction from this Term of Council re: review
and update
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Administration
• Link between all departments, Council and Area
Municipalities
• Support and facilitate the execution of Council
decisions - working collaboratively with Area
Municipalities
• Association and Memberships
– Association of Municipalities of Ontario (AMO)
– Federation of Canadian Municipalities(FCM)
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CAO
• Drive efficiency and effectiveness
• Monitor and improve corporate culture
• Continued effort to identify shared services
opportunities
• Talent management
• Develop corporate scorecard
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Muskoka
Airport
• District owned and operated since 1996 and main runway
fully reconstructed in 2015
• Operations:
– 24 hours a day, seven days per week, 365 days per year
– Approx.15,000 aircraft movements annually
– A Canada Customs Airport of Entry
• Seven (7) member skills-based Board appointed 2018
– Strategic planning process underway
• Muskoka Airport CEO recruitment underway
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Corporate Communications
• Visual standards / branding and marketing
• Social media, website and SIMON (intranet)
• Media relations
• Internal coaching and training
• Public engagement and facilitation
• Internal communications
2019-20 objectives: • Corporate communications and media relations strategy and policies
• Online engagement portal – www.engagemuskoka.ca
• EPW Capital Projects – community engagement and communication strategy (Huntsville 2019-20)
• Public education campaign: What Does The District Do?
• Corporate Vision and Values and Roadmap project
Regular meetings with Area Municipal staff and EIOs
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Council Communication with Staff
• Protocol
• Courteous Communication
• Adequate Time – May Vary
• Public vs Private
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Staff Leadership in Action:
District and Beyond!
• CAO representation: – OMMA – Member and Incoming President
– Member of CAMA, RSTCAO
– MAHC Healthcare Development Taskforce
– Regular meetings with Muskoka Area Municipalities’ CAOs
– Regular interactions with:
• Ministry of Municipal Affairs and Housing
• Other Deputy Ministers and Assist. Deputy Ministers
• Staff leadership in action: – Professional leadership roles in local, regional, provincial and
national levels
– Various backgrounds across sectors
– Staff personal contributions back to the community
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Today’s Session
• Overview of each department
– Leadership team, snapshot, objectives,
emerging issues, schedule of on-going
orientation
• Questions at the end
• Lunch
• Procedural By-law workshop at 1:00 p.m.
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HUMAN RESOURCES
Organizational Effectiveness, Employee and Labour Relations,
Workforce Planning and Talent Management, Compensation, Job
Evaluation, Pension and Benefits, Health, Safety and Wellness
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Department Key Service Areas
Human
Resources
Advisor, Facilitator, Advocate and Administrator of HR
programs and processes for
Council, Leadership and Staff
District Vision, Values & Goals
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Department Snapshot
Service Area Purpose
Organizational
Effectiveness
Design HR strategies for:
• Organizational structure and job design
• Employee engagement
• Change management
• Team effectiveness
• Internal communication
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Department Snapshot
Service Area Purpose
Employee and
Labour
Relations
• Foster collaborative and respectful work
environment
• Negotiate and administer five (5) collective
agreements
• Develop and implement policies and procedure
• Coach, mentor and guide all levels of employees
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Department Snapshot
Service Area Purpose
Workforce
Planning and
Talent
Management
• Develop a future focused workforce:
• Workforce plan development and execution
• Attraction and retention of best qualified talent
• Leadership development
• Training and skill development
• Design and oversee a performance management
system
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Department Snapshot
Service Area Purpose
Compensation,
Job Evaluation,
Pension &
Benefits
• Create fair, equitable and effective rewards
structures which include:
• Compensation
• Pensions
• Benefits
• Balancing attraction and retention of employees,
with strategic priorities and affordability
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Department Snapshot
Service Area Purpose
Health, Safety
and Wellness
(HS&W)
• Foster healthy and safe workplaces
• Implement programs and processes focused on
eliminating risk and supporting employee well-
being
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2019-20 Objectives
Human Resources
• Collective agreements renewals
• Develop leadership talent and future-
focused workforce
• Foster health, safety and wellness
• Mental health / PTSD focus
• Enhance employee engagement
• Support new corporate vision and
values rollout
• Update performance management
program
• Review effectiveness and communicate
of compensation and benefits systems
• Continue shared services opportunities
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Emerging Issues
Human Resources
• Changing legislative
landscape
• Challenging recruitment
environment
• Increasing employee
expectations
• Realities of today’s workforce
• Large, complex and geographically diverse operation
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Schedule of
Ongoing
Orientation
• January: Collective
Bargaining Committee
Orientation
• May/June: Non-union
compensation review to
Council
• Employee Engagement
• Other – as requested
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LEGISLATIVE SERVICES
Legal Services, POA Court Services, Clerk
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Department Leadership
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Department Snapshot
Program /
Service
Purpose
Legal
Services
• Full service, in-house law firm:
• Two (2) lawyers and three (3) law clerks
• Shared with POA Court
• Sole client is District of Muskoka
• Cannot provide services / advice to individual
residents
• Cannot provide advice to Council members
regarding conflict of interest matters
• Provides full range of legal services to all
departments within the District of Muskoka
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Department Snapshot
Program /
Service
Purpose
Legal
Services
(continued)
• General Municipal Law, Planning and
Development, Contract, Leases, Aviation, Real
Estate, Mortgage Transactions, Construction Lien
matters and Litigation:
930 Title Searches
550 Registry Documents reviewed
315 Registered documents
630 New Legal Services Requests
180 Affordable Housing Matters
• MoU for delivery of certain Part 1 Prosecution
Services
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Department Snapshot
Program /
Service
Purpose
District Clerk Clerk’s Duties (Section 228 of the Municipal Act,
2001) include:
• Record Proceedings of Council/Committee
meetings
• Responsible for Recorded Votes
• Keeper of Records
• Executes Agreements and Contracts
• Municipal Freedom of Information and
Protection of Privacy (MFIPPA) –
Coordinator Role
• Provide procedural advice and guidance to
Councillors
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Department Snapshot
Program /
Service
Purpose
Court Services • MoU with Province to provide court services for
the Ontario Court of Justice within the District of
Muskoka
• Responsible for all administrative functions related
to the operations of Ontario Court of Justice within
the District, save and except appellant matters.
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Department Snapshot
Program /
Service
Purpose
Court Services
(Continued)
• Manages charges from seventeen (17) different
prosecuting agencies
• All types of matters governed by the Provincial
Offences Act, R.S.O. 1990 c. P.33
• Funded in accordance with MoU – No Impact of
Levy
• Between 2015 and 2018:
• Charges – 42,834
• Early Resolution – 3,572
• Trial Requests – 5,227
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2019-20 Objectives
Legal Services
• Finalize and implement
Development Review Process
• Integration of proposed transition
of Part 3 Prosecution, review
current implementation model
• Develop land acquisition /
disposition polices to address
outstanding areas
• Update Councillor Code of
Conduct
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2019-20 Objectives
District Clerk
• Implement Electronic
Document and Records
Management System
(EDRMS) with partnering
Municipalities (Bracebridge
and Gravenhurst)
• Appoint Integrity
Commissioner
• Review and update by-laws
• Staff Council Relations
Policy
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2019-20 Objectives
Court Services
• Review and identify
opportunities to improve
collections of outstanding fines
• Review and identify
opportunities to improve and
enhance the half day court
schedule
• Improve and enhance customer
service
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Emerging Issues
Legal Services
• Legalization of Recreational Cannabis
• Proposed download of certain Part 3
Prosecution matters to the District of
Muskoka
• Enforcement of Council environmental
objectives (i.e. septic tanks)
• Impact of LPAT process on District
resources
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Emerging Issues
District Clerk
• Recruitment of District Clerk
• Pecuniary Disclosure Registry
• Conflict of Interest Process
• Capacity to address e-meetings requests
• Impact on staff and resources re: growth in
Municipal Freedom of Information
Requests (19 in 2018)
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Emerging Issues
Court Services
• Electronic Court appearances
• Implementation legislative changes and
requirements related to program delivery
• Cost of proposed Part 3 Prosecution
download
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Schedule of
Ongoing
Orientation
• January: Procedure By-law
Workshop o January 10, 2018 – 1:00 p.m.
(following Councillor Orientation)
• Code of Conduct Overview
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ENGINEERING AND
PUBLIC WORKS
Engineering and Transportation, Water and Wastewater, Solid
Waste, Environmental Compliance
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Department Leadership
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Department Snapshot Service Purpose
Engineering
And
Transportation
Design
• Provide project management and engineering design
support for District infrastructure capital projects
Survey
• Data collection and mapping of existing infrastructure
conditions in support of engineering design. Provide
design layout and direction during construction activities
to ensure compliance with design drawings
Construction Inspection
• Provide oversight on District infrastructure projects to
ensure all work being completed meets District
standards and specifications
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Department Snapshot
Service Purpose
Engineering
and
Transportation
Roads
• Reconstruct, rehabilitate and maintain District
roads, culverts and bridges
• Annual Road Needs study
• Biennial Bridge inspections
• Winter control
Traffic
• Manage traffic related functions (signage, traffic
signals and traffic counts)
Port Carling Locks
• Provide commercial and recreational vessel access
• Provide short-term vessel docking and recreational
space, including Parkland and washroom amenities
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Department Snapshot Service Purpose
Solid Waste Collection
• Collection of waste, recyclable materials and
kitchen organics
• Methods include curbside collection, transfer
stations, waste depots and remote bins
Disposal
• Rosewarne Landfill Site is the only operating
landfill
Diversion
• Collection and processing of recyclables,
household hazardous waste items, electronic
waste, kitchen organics, scrap metal, tires, clean
shingles and wood chipping
• Waste diversion extends life of the landfill
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Department Snapshot
Program /
Service
Purpose
Water and
Wastewater
Water
• Purification and distribution of potable water to
users in nine communities
Wastewater
• Ensuring the appropriate collection and treatment
of wastewater
Hauled Sewage
• Operate and maintain hauled sewage treatment
facilities for disposal of septage
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2019-20 Objectives
Engineering and Public
Works Department
• Employee survey action plans
• Staffing:
Director, Environmental Services
Development Manager
Departmental staffing review
Succession planning
• Project management – cost and
schedule performance
• Development Review Process
• Engineering standards
• Asset management planning
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2019-20 Objectives
Engineering and
Transportation
• Transportation study
• Annual Road Needs study
• Muskoka Safe Roads campaign
• Muskoka Salt Working Committee -
“Smart about Salt”
• Maintenance Performance guidelines
• Area Roads Maintenance Agreement
• AODA - Audible crossings
• Policy updates (Community Safety
Zones, Signs, Speed Limit Analysis)
• Sign By-law updates
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2019-20 Objectives
Solid Waste
• Contracts: Materials Recycling Processing
and Household Hazardous Waste
• Rosewarne Landfill:
Construct cell #2 at Rosewarne
Construct Maintenance Building,
Guardhouse and scales at Rosewarne
Public Liaison Committee
• Waste Diversion strategies (bag limits,
clear bags, organics, mattress diversion)
• Bin Sites strategies – education,
compliance, enforcement and/or
elimination
• New Huntsville Transfer Station
• By-law updates - mandatory recycling
• Composting facility feasibility study
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2019-20 Objectives
Water and Wastewater
• Water and Wastewater rate study
• Extension of Urban Servicing study
• Greenhouse Gas Inventory
Reduction study (Biosolids)
• Septage disposal strategy
• Automation and control systems
(SCADA/PLC) upgrades
• Mountview / Golden Pheasant
project
• Gravenhurst Water Treatment plant
project
• By-law updates – drinking water
• Departmental organizational review
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Emerging Issues
EPW Department
• Consultant project engineering and management costs
• District engineering project and design staffing levels
• Greenhouse gas inventory reduction due to climate
change
• District oversight of septic system inspections
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Emerging Issues
Engineering and Transportation
• Roads discussion on area municipalities vs. District
responsibilities
• Use of engineering consultants vs. in-house staffing
• Management of invasive species an noxious weeds
• Climate change strategies for stormwater management,
winter maintenance and other areas
• Stormwater management provincial regulation
• Road salt reduction and consideration of alternative
strategies
• Increasing public safety concerns on District roads
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Emerging Issues
Solid Waste
• Waste Free Ontario Act and related legislation
• Blue box transition to full producer responsibility
• Recycling industry reform to reduce plastic waste
• Provincial government considering banning food waste
in landfills
• Green bin program extension
• Extending the life of Rosewarne landfill
• Muskoka Waste Management strategy
• Siting a future solid waste disposal facility
• D4 process for private closed landfill sites
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Emerging Issues
Water and Wastewater
• Septage disposal options - lagoons vs. treatment plants
• Extension of servicing through local improvement
policy/mandatory connections or other means
• Potential District oversight of septic system inspections
• Greenhouse gas inventory reduction study - biosolids
• Disposal of biosolids - how and where?
• Technology upgrades - PLC/SCADA migration
• Quality management system – wastewater treatment
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Schedule of
Ongoing
Orientation
• February: Quality Management
Systems: Water and Wastewater,
MECP Annual Inspection Reports
• March: Standard of Care, Safe
Drinking Water Act, Solid Waste
Management
• Site Tours: Rosewarne Landfill,
Recycling Facility, Water and
Wastewater Facilities - major
projects
• Future Topics: Subject matter
orientation on relevant decision
making topics
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COMMUNITY AND PLANNING
SERVICES
Housing and Homelessness, Ontario Works, Community
Engagement and Social Enterprise, Seniors, Children’s Services
Planning, Economic Development and MTMA, Environment and
Watershed, Geomatics and 911 Services
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Department Leadership
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Department Snapshot
Programs /
Services
Purpose
Housing
Community Housing
• Designated Service Manager • 472 social housing units
• 80 affordable housing units
• Fund non-profit providers (102 units)
• Centralized wait list (approx. 600 households)
• Strong Communities Rent Supplement program
Homelessness
• Designated Service Manager for Community
Homelessness Prevention Initiative (CHPI) (Emergency shelter, transitional units, housing with
related supports, rent and utility payments, emergency
supports)
• Township and Village outreach
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Department Snapshot
Programs /
Services
Purpose
Housing
(Continued)
Affordable Housing
• Designated Service Manager to administer
provincial programs • Investment in Affordable Housing Program (IAH-E)
• New National Housing Strategy
• Muskoka Affordable Housing Initiatives Program
(MAHIP)
• Gateway Home Ownership Program
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Department Snapshot
Programs /
Services Purpose
Ontario
Works
OW Financial
• Designated Service Manager - social assistance payments
(avg. of 860 families/mth)
• 100% provincial funding
OW Programs
• Employment readiness, life skills training and supports
• Outreach through community hubs / offices
• Workforce development initiatives
• Eligibility / audit / reporting
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Department Snapshot Programs /
Services Purpose
Community
Engagement
and Social
Enterprise
Engagement Programs
• Socialize, Engage, Educate and Develop (SEED)
• Healthy Housing Tour
• Impact Café
Community Initiatives
• Pay It Forward
• Christmas vouchers for households with children
Transportation
• Corridor 11 Bus
• Partnerships with other organizations
Food Security
• Fresh food baskets
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Department Snapshot
Programs /
Services Purpose
Seniors
Programs
Seniors Programs
• Wellness Initiative for Seniors Engaged (WISE)
• Intergenerational Programming
• Muskoka Master Aging Plan
• Seniors Community Advisor Program
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Department Snapshot Programs /
Services Purpose
Children’s
Programs
• General Operating Grants & Fee Subsidy • Designated Childcare System Service Manager
• Plan and manage the delivery of child care services,
including financial subsidies
• EarlyON • Plan and manage the delivery of EarlyON Child and
Family Centres
• Muskoka Home Childcare (MHCC) • Expansion, quality control and support for licensed
home childcare spaces
• Strengthening Communities • Provide urgent and required supports for vulnerable
children and families across Muskoka
• The Nest
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Department Snapshot
Programs /
Services Purpose
Planning Official Plan (OP)
• New draft OP adopted in August, 2018
• Currently being reviewed by Province
Specific Policy and Projects • Minnett policy review, Lake system health, resort policy,
recreational carrying capacity, Growth Strategy, DC Study,
Second Home Study, Community Improvement Plan,
Housing and Homelessness Plan update
Development Review and Approvals
• Approval authority for subdivisions, condominiums
and Official Plan amendments (approx. 75)
Commenting agency for zoning by-law amendments
and consents (approx. 500 applications per year)
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Department Snapshot
Program /
Services Purpose
Planning
(Continued)
Economic Development
• Economic profiles for Muskoka
• Collaborate with RTO 12, the Area Municipalities and
other economic development organizations
Muskoka Tourism Marketing Agency (MTMA)
• Work with MTMA to enhance tourism and visitation to
Muskoka
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Department Snapshot Programs /
Services Purpose
Environment
and
Watershed
Muskoka Watershed Council (MWC)
• Provide expertise and support to MWC
Muskoka Water Strategy
• Water quality monitoring, research and education
• Environmental stewardship programs
• Work with Province and other partners to implement $5
million provincial investment
Climate Change
• Develop and implement of Climate Action Plan
• Obtain external grants to support program
• Promote community resiliency to climate change
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Department Snapshot
Programs /
Services Purpose
Geomatics
and 911
Geomatics
• Geographic Information System (GIS) tools to engage
the community and deliver programs
• Muskoka Web Mapping site • Acquisition and delivery of air photos, LIDAR, etc.
• Maintain data sharing agreements
• Support to District staff, the Area Municipalities and
the public
911 Addressing
• Ensure accurate and consistent 911 addressing
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2019-20 Objectives
Policy
• Muskoka Official Plan
approval
• Review of Minnett and resort policies
• Recreational carrying capacity research and policy options
• Plan development / updates • 10 Year Housing and
Homelessness Plan
• Climate Change Action Plan
• Community Improvement Plan
• 5 Year Ontario Child Care and Early Years Plan
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2019-20 Objectives
Programs
• Produce more affordable housing
• Complete childcare expansion
planning initiatives
• Align Ontario Works programming
with new provincial plan
• Integrate provision of human
services (OW, Housing, Children’s)
• Expand Seniors programming
• Transportation strategy
• Improve development review
process
• Replace Muskoka Web Mapping
site
• Complete flood plain mapping
project
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Emerging Issues
• Acute need for affordable housing
• Environmental protection and recreational carrying capacity
• OW transformation
• Children’s programming expansion
• Growing seniors population
• Climate change
• Service integration and collaboration
• Political / legislative changes
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Schedule of
Ongoing
Orientation
December: Subdivision approvals
Affordable Housing programs, GIS
January: Growth Strategy,
Homelessness
February: Ontario Works (and
Social Assistance Reform),
Muskoka Official Plan, Water
Quality program, Community
Housing
March: Recreational carrying
capacity, Resort policies
April: Seniors programs, Children’s
programs
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HEALTH SERVICES
Long Term Care, Paramedic Services, Emergency Management,
Health Planning, Public Health, Hospital Funding
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Department Leadership
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Department Snapshot Program /
Service
Purpose
Long Term
Care
Mandatory
• Each southern municipality is required establish and a
municipal home and may establish and maintain
additional home
• Regulated by the Ministry of Health and Long Term
Care through the Long Term Care Homes Act
The Pines:
• Home for residents where they may live with dignity
and in security, safety and comfort and have their
physical, psychological, social, spiritual and cultural
needs adequately met
• 160 residents, approximately 220 staff, 500 + family
members, 150 volunteers, 50 + contractors, many
visitors
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Department Snapshot
Program /
Service
Purpose
Muskoka
Paramedic
Services
Mandatory
• Deliver of all aspects of Paramedic Services to residents
and visitors
• Regulated by the Ministry of Health and Long Term Care
through the Ambulance Act
Operations:
• ~ 90 Paramedics (FT & PT), 14 Command, Support and Admin
• 15 ambulances, 3 response units, 1 trailer
• 5 Station plus Seasonal Locations
• Peak-8 Paramedic Response Resources
• Peak-10 Seasonal Paramedic Resources
• ~ 17,000 responses in 2017 (47/day)
• 848,878 km travelled (2,326 km/day)
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Department Snapshot
Program /
Service
Purpose
Muskoka
Paramedic
Services
(Continued)
Community Paramedicine:
• Contemporary approach to the delivery of health
care services by paramedics that proactively
cares for at risk residents, improving health and
reducing the chances of sudden health declines
• Three (3) targeted Initiatives:
• Community Referrals by Emergency Medical
Services (CREMS)
• Community Wellness Clinics
• Home Visits
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Department Snapshot Program /
Service
Purpose
Emergency
Management -
Mandatory
• To ensure the District is prepared and maintains
readiness for natural and human-made
emergencies
• Regulated by Ministry of Community Safety and
Correctional Services through the Emergency
Management and Civil Protection Act
Operations:
• Community Emergency Management Coordinator
• Emergency Planning
• Training and Education
• Emergency Exercises
• Business Continuity
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Department Snapshot Program /
Service
Purpose
Health
Planning
• Plan and deliver community-based services and
initiatives that support the health and wellbeing of
residents
• Directly through Health Link:
• Provides coordinated, person-centred care to the
top 5% of health system users with 4+ chronic /
high cost conditions
• Indirectly through:
• Public Health (mandatory) - SMDHU
• Hospital Funding (discretionary) – Annual
• Long Term Care Redevelopment (discretionary) –
Capital funding for redevelopment and expansion
of Fairvern LTC
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2019-20 Objectives
Long Term Care
• Strategic directions: maintain
outstanding rates of resident
and family satisfaction, and
be the workplace of choice
for current and future
employees
• Key goals focus on Quality
Resident Care, Staff
Satisfaction and Support, and
Community Partnerships
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2019-20 Objectives
Paramedic Services
• Advance the Deployment &
10 Year Plan to be consistent
with short, medium & long
term recommendations
• Strengthen Paramedic
resiliency and recovery
related to operational stress
injuries
• Enhance Paramedic training
& training equipment to
support quality patient care
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2019-20 Objectives
Community
Paramedicine
• Pursue sustainable program
funding
• Maximize patient rosters in
clinics and home visit
programs
• Evaluate program outcomes
and metrics
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2019-20 Objectives
Emergency
Management
• Review and finalize the Hazard
Identification Risk Assessment to
meet compliance requirements
• Conduct annual training
• Revise the configuration of the
Emergency Operations Centre
back up site
• Harmonize municipal plans
through the One Plan Muskoka
Approach
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2019-20 Objectives
Health Planning
Health Link:
• Pursue sustainable program funding
• Improve care for complex clients through
coordinated care plans and the
coordination of providers and agencies
involved in their care
• Increase the number of individuals involved
in Muskoka Health Link
• Integrate Health Link clinical and
collaborative processes in the Muskoka
sub-region planning, service integration
and improvement activities
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Emerging Issues
Long Term Care • PSW shortage, RN coverage availability is
decreasing, increasing regulations and oversight,
unpredictable funding related to resident acuity
• Frequent crisis admissions, long wait lists,
increases in residents admitted with dementia,
mental health issues and responsive behaviors
• Address building repairs, aging furniture,
technology challenges and improvements and
increasing food costs
• District’s future role in Fairvern LTC
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Emerging Issues
Paramedic Services
• Modernization of the Provincial Dispatch System
• Amendments to the Ambulance Act
• Fleet greening initiatives
• Collective agreement renewal
• Community Paramedicine:
– Absence of base-funding
– Limited program standardization provincially
– Limited access to health system information
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Emerging Issues
Emergency Management
• Opportunity to consolidate planning efforts and
optimize resources
• Impact of climate change
• Refugee relocation support to other
municipalities
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Emerging Issues
Health Planning
• Absence of sustained base funding from the
health system to support the District’s role in
planning and integration of health care services
• Development of a robust and fulsome Personal
Health Information and Privacy Framework to
ensure the complaint administration,
management and protection of patient / client
information across health and social services
within the District
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Schedule of Ongoing
Orientation
• January: Health System and the
Social Determinants of Health & the
Local Health Integration Network
• February: Overview of Health Links
• March: Overview of Long Term Care
Services
• April: Overview of Paramedic
Services
• May: Overview of Community
Paramedicine
• June: Overview of Public Health
• November: Overview of CPR, and
Resuscitation
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FINANCE AND CORPORATE
SERVICES
Corporate Services, Finance / Accounting, Budgets and Financial
Planning, Procurement, Information Technology Services, Facilities,
Continuous Improvement Unit
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Department Leadership
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Department Snapshot
Program /
Service
Purpose
Corporate
Services
• Accessibility compliance
• Liaise with OPP
• Annual Tax Policy Review
• Credit Rating
• Urban Service Area policy
• Solid Waste Special Service Area policy
• Debt issuance for District and Area municipalities
• Development Charges Background Study and By-law
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Department Snapshot
Program /
Service
Purpose
Finance/
Accounting
• Maintain corporate accounting systems, financial
recording and internal controls
• Vendor payments/inquiries
• Corporate billing and collection services
• Preparation of financial reports
• Corporate cash management
• Corporate payroll
• Coordination of asset management planning
• Development charges, tax, and loan inquiries
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Department Snapshot Program /
Service
Purpose
Budgets and
Financial
Planning /
Procurement
Budgets and Financial Planning
• Corporate Operating and Capital Budgets
• Budget variance reports
• Other financial analysis and business case
development
• Fiscal policy
• Monitor long-term fiscal plans
Procurement and Support Services
• Procurement initiatives for various departments
• Maximize savings through cooperative purchasing of
supplies and services
• Fleet procurement and analysis
• Insurance/Risk Management
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Department Snapshot
Program /
Service
Purpose
Information
Technology
Services
• Shared Services Initiative:
Includes the District and the Municipalities and
Libraries located in:
• Bracebridge
• Gravenhurst
• Provide acquisition, installation, support and
maintenance services
• Encourage innovation through technology
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Facilities Services
Program /
Service
Purpose
Facilities
Services
• Provide facilities management services to all
corporate departments
• Building maintenance and operations
• Custodial services
• Capital planning and construction project
management
• Corporate energy management
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Continuous Improvement Unit
Program /
Service
Purpose
Continuous
Improvement
Unit
• Support District Council and DSLT
• Address emerging or priority issues
• Complete major projects in an integrated fashion
• Improve efficiency and effectiveness of programs
and service delivery
• Provide development opportunities for District and
Area staff
• Support corporate succession planning
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2019-20 Objectives
Corporate Services
• Development Charges study
and by-law
• Consider Prudent Investor
Standard
• Update Accessibility Plan
• Succession Planning
• Urban Service Area policy
• Front Ending Agreement policy
• Update on Mandatory
Connection
• Affordable housing funding
options
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2019-20 Objectives
Financial Services
• Asset Management Policy
• Complete process reviews
• Update policies and procedures
• System Implementations or
Upgrades:
oWork order and asset
management
oLandfill
oChildcare billing
oPayroll - Time entry
oWater and Sewer - E-billing/
payment options/ customer
portal
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2019-20 Objectives
Budgets/Financial
Planning/Procurement
• Manage budget guidelines from
Council
• Implement financial policies
related to non-profit housing
providers
• Investigate multi-year budgeting
• Develop Reserve Fund policy
• Implement recommendations
from Risk Management review
• Investigate centralized
purchasing
• Complete integration of ARI fleet
system
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2019-20 Objectives
Information Technology
Services
• Continue Cyber Security
Prevention
• Implement new Backup Solution
• Continue Virtualized Desktops
• Evaluate mobile workforce /
mobile device management
solution
• Upgrade desktop management
• Complete infrastructure upgrades
• Update service catalogue
• Manage Project Portfolio
• Support 2019/2020 Projects with
ITS involvement
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2019-20 Objectives
Facilities Services
• Corporate energy conservation
and demand management plan
• Energy management program
• Long-term capital and asset
management plans for
corporate facilities
• Pre-qualified contractor
database
• Department work management
and reporting system
• 12 new affordable housing units
at Cambrian Court in
Bracebridge.
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2019-20 Objectives
Continuous
Improvement Unit
• Corporate customer service
strategy
• Create a corporate culture of
innovation
• 2019 Municipal Innovators
Community conference in Muskoka
• Revise key policies, procedures,
and directives
• Contractor Health & Safety
Program
• Identify and implement measures
to increase savings and improve
municipal efficiency
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Emerging Issues
Corporate and Financial
• Financial Services
o Financial reporting burden
o New legislative requirements
o Staff turnover
o Succession planning
• Budgets/Financial Planning/Procurement
o Financing Asset Management and Council Priorities
o Provincial government funding
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Emerging Issues
Information Technology Services
• Political / Legislation Changes
• Cyber Crimes / Cyber Security
• Social Media
• Technology Advancements
• Managing Competing Priorities in Shared
Service Arrangement
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Emerging Issues
Facilities
• Staff exposure to a wider range of social
issues through daily maintenance and
operations
• Increasing material costs
• Increasing labour costs and challenges with
contractor availability
• Aging buildings and infrastructure
• Weather pattern impact on building operations
• Staffing recruitment and retention
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Schedule of
Ongoing
Orientation
• February: Procurement,
Development Charges
• March: Facilities Services
Overview, Corporate Energy
reporting
• April: Risk Management and
Insurance, IT Services and Cyber
Security
• May: Debt issuance, Credit
Rating, Urban Service Area Policy
• June: Asset Management Policy,
Financial Statements
• July: Prudent Investor Standard
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QUESTIONS?
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THANK YOU FOR YOUR SERVICE
TO MUSKOKA!
Next…. Lunch
Procedural By-law Workshop – 1:00 p.m.