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WHAT’S HOT?In Retail and CPG

July – August 2019

THE HOTTEST TOPICS FROM THE MOST IMPORTANT BUSINESS MAGAZINES and MANAGEMENT JOURNALS

WHAT’S HOT? July – August 2019

INTERNATIONAL PRESS

Link to the article

AMAZON - KOHL’S

PARTNERSHIP FOR IN-STORE

RETURNS

July 2019 | Forbes | Joan Verdon

BUY ONLINE,

RETURN IN STORE

A recent survey explains that in-store returns are

seen by customers as a high valuable feature. Most

online shoppers desire to return their unwanted

products in an easier way. This is why Amazon made

a partnership with Kohl, a US department store chain.

Now Amazon’s customers can return their orders at

any Kohl’s store.

Link to the article

TESCO IS TESTING A DIFFERENT

CHECKOUT-FREE SYSTEM

June 2019 | Bloomberg | Yaacov Benmeleh

Every big retail player is testing solutions to overcome

the biggest bottleneck of retail, queue at the till. The

common approach is based on RFID tags, while

Tesco is working with Trigo Vision to develop a

different checkout method based on cameras and

sensors.

TESCO

CONSUMERS ARE DEMANDING

LESS PACKAGING, BUT THIS

MEANS AN HIGHER COST FOR

COMPANIES

LESS PACKAGING,

MORE COSTS

Link to the article

In line with the world’s demand for more

environmentally friendly products, many CPG brands

are investing in more innovative ways to package

their goods. Many retailers are experimenting with

streamlined packaging, more recyclable materials,

and reusable boxes. In a survey made in 2019, of 250

retailers, 75% reported on planning to spend more on

packaging. 57% reported moving into easier-to-open

packaging and 51% stated that they use single serve

packaging.

August 2019 | RetailWire | Matthew Stern

IN STORE ON-DEMAND

INTERPRETATION SERVICE FOR

CUSTOMERS WHO DON’T

SPEAK ENGLISH

BOOTS

Link to the article

Whenever you are in a foreign country and you need

assistance in a specific field you prefer to speak in

your mother language. Boots introduces in-store

tablets that let consumers speak, through an app,

with experienced interpreters who can translate over

245 languages instantly.

August 2019 | The Retail Bullettin

WAITROSE EXTENDS ITS

REFILLABLE ZONE

EXPERIMENT

August 2019 | The Retail Bullettin

WAITROSE

Link to the article

As we saw in the last “What’s hot” (May-June 2019)

Waitrose launched a new refillable product line called

Waitrose Unpacked. The trial feedback has been

“overwhelmingly positive”, so the supermarket

decided to extend its initiative in others UK stores.

THIRD PARTY SELLERS START

COMPLAINING AGAINST

AMAZON’S DOMINANCE

SELLERS

AGAINST AMAZON

Link to the article

Amazon has recently come under serious scrutiny by

the Department of Justice and the Free Trade

Commission for its anticompetitive practices. This has

come after a series of complaints voiced by sellers

against some of Amazon’s unfair actions on its own

marketplace. Third party sellers are being squeezed

by Amazon’s sale of its own private label products,

such as Amazon Basics, and by the site’s algorithmic

pricing, which constantly sells Amazon’s products at a

lower price than its competition. As a result, many

third party sellers are organizing against Amazon in

hopes of seeing some change.

August 2019 | Business Insider | Rachel Premack

WHAT’S HOT? July - August 2019

NATIONAL PRESS

Link to the article

GLOVO DELIVERS YOUR

GROCERY FROM CARREFOUR IN

30 MINUTES

July 2019 | GDO Week | Chiara Bertoletti

Carrefour e-commerce offer is growing thanks to its

new partnership with the popular delivery service

Glovo. Glovo’s runners will bring you grocery and

food from the nearest Carrefour supermarket and will

arrive at your home in less than 30 minutes. The

service will starts in October 2019, in Milan and

Rome.

CARREFOUR & GLOVO

Link to the article

OVS LAUNCHES THE DIGITAL

PERSONAL SHOPPER AS PART OF

ITS OMNICHANNEL STRATEGY

July 2019 | GDO Week | Alessandra Bonaccorsi

To pursue an omnichannel strategy, OVS Italy

introduces “Digital Personal Shopper”. This service

allows female customers to be supported in their

online purchases by a fashion stylist team. Then

customers can book an appointment at some

selected stores, where they can try online-selected

clothes before buying.

OVS

Link to the article

HOME DELIVERY WITH SELF

DRIVING VEHICLE

July 2019 | GDO Week | Alessandra Bonaccorsi

Walmart starts a collaboration with the self-driving

vehicle startup Gatik, to use its autonomous vans to

deliver grocery in Arkansas, US. This services will be

available for free every day from 8 AM to 8 PM.

Walmart aims to extend the service to other 3000

stores by the end of the year.

WALMART

Link to the article

ARTIFICIAL INTELLIGENCE TO

MANAGE HEMA SUPPLY CHAIN

July 2019 | GDO Week | Barbara Trigari

To handle its supply chain, Hema made a deal with

JDA software. This data-driven solution uses machine

learning to predict stores demand and to reduce stock

in the warehouse. The economic benefit is not the

only one, in fact, better prevision means a more

stable relationship with suppliers.

HEMA

Link to the article

FREITAG OPENS A CONCEPT

STORE WHERE CONSUMERS CAN

MAKE THEIR OWN RECYCLED

TARP BAG

In this new concept store, called Sweat Yourself

Shop, consumers make a hands-on experience

crafting their new recycled bag. Visitors get to interact

with tarp cutters, plexiglass templates and punching

machines, letting them feel the real crafting

experience.

FREITAG

July 2019 | GDO Week | Alessandra Bonaccorsi

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