dispute resolution.pptx

8/17/2019 Dispute Resolution.pptx

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CHAPTER 8: DISPUTERESOLUTION

Semester 1, 2016

Pacifc A!e"tist U"i!ersit#

C$rist%&$er Pa&ia'i


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Reas%"s (%r Dis&)te

• *$# is&)te %cc)rs +• Dis&)tes %cc)r $e" em&'%#ees a" sta- compete %

• C%m&etiti%" am%"/ sta- a" em&'%#ees %cc)rs i"c%"sierati%" t% t$e (%''%i"/:

State t$ree mai" reas%"s (%r is&)tes.

a Res%)rces

Pr%m%ti%"s

c Use %( (aci'ities

P%siti%"


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Ar/)me"t 'eas t%:

a E&'%iti"/ stre"/t$s a" %&&%rt)"ities A"ser t$reats a" c%m&e"sate (%r ea3"esse

c H% strate/ies s$%)' e esi/"e a" im&'em

H% tas3s s$%)' e &er(%rme.


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A '%t %( is&)te %cc)rs as a res)mis)"ersta"i"/ a"misc%mm)"icati%"• I"(%rmati%" )se is i"acc)rate %r i"c%m&'ete.


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I"terests i" t$e is&)te

• Pe%&'e4s attit)e t%ars a is&)te e&e" )&%"proximity t% it a" $% c'%se'# it a-ects t$eir i"*$e" t$e# (ee' distant (r%m it t$e# ma# e i"i

• T$%se i"!%'!e i" t$e is&)te (ee' &ai", a"/er,emarrassme"t, reta'iati%".

• N%te: customary dispute resolution is diferoten times community participation occurreach compromise.


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Dis&)te $as t% e s%'!e a&&r%&riate'# )si"eisti"/ &%'icies a" &erti"e"t res%')ti%" &r

• Dis&)te i"sti/at%rs a" &artici&a"ts (ace 5% '%sss)s&e"si%", termi"ati%", &r%sec)ti%", etc7


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act%rs i"9)e"ci"/ i"terests i" a is&)te i"c')(%''%i"/:List t$e (act%rs $ic$ i"9)e"ce is&)tesi"terest

• Relationship actors ; &ers%"a'ities %( t$e is&a"# 3"%'e/e t$e# $a!e %( eac$ %t$er a" &re!$ist%r#, i"!%'!eme"t %( t$ir &arties<

• Stake ; $% a'# % #%) a"t t% i", a" $%%)' e t$e c%st %( '%si"/+

• Emotional involvement ;t$e m%re i"!%'!e I ame(e"i"/ m# i"terests %r ac$ie!i"/ m# /%a's, t$I c%mmit m#se'( i" t$e is&)te<

• Urgency – i( I a"t a &r%'em res%'!e =)ic3'#. (%rce a s%')ti%", %r at t$e %&&%site etreme, it$

=)ic3'#.


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act%rs i"9)e"ci"/ i"terests i" ais&)te i"c')e t$e (%''%i"/:

• Precedent ; $% %es t$e i"i!i)a' %r %r/a"is)s)a''# e$a!e i" t$ese circ)msta"ces+ I( t$ere &recee"t, t$e" t$is ma# /i!e a" eam&'e %( $%is&)te ca" e res%'!e.


9/20

C)'t)re a" Dis&)te

• Dis&)tes i" *ester" c)'t)res are st)ie a" a"i" %rer t% ac$ie!e %t$ &%siti!e a" "e/ati!e%)tc%mes.


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Dis&)te i" t$e A"/'% c)'t)res

• I" A"/'% c)'t)res is&)te ec%mes a "ecessar#c%"iti%" (%r creati!it# a" i"itiati!e. T$is re9ectA"/'% !a')e %( i"i!i)a' /r%t$ t$r%)/$ creati!


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Dis&)tes i" c%''ecti!e c)'t)res

• Dis&)te ma# e see" as t$i"/ t$at i'' estai'is$arm%"# re'ati%"s$i& am%"/ i"i!i)a's it$ a /a" %r etee" /r%)&s.


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E&'ai"i"/ t%'era"ce %( is&)te # c)'t)ra' a"

• H%(stee4s m%e' ca" e i"ter&rete as a st)# %( i-ere"t attit)t%ars is&)te:

I" C%''ecti!ist c)'t)res ; $arm%"# is mai"tai"e, irect c%"(r%"tati%I" I"i!i)a'ist c)'t)res, s&ea3i"/ %"e4s mi" is a c$aracteristic %( &ers%".

I" ie P%er Dista"ce c)'t)res ; 'ate"t c%"9ict ra"3s is c%"sierea" a'a#s (eare. Peers are re')cta"t t% tr)st eac$ %t$er. I" Narr%ista"ce c)'t)res, $arm%"# etee" &%er()' a" &%er'ess is !aare re'ati!e'# i''i"/ t% c%%&erate.

I" Hi/$ U"certai"t# A!%ia"ce c)'t)res ; is&)te it$i" t$e %r/a"ic%"siere )"esira'e< c%"9ict is isa&&r%!e %(, &er$a&s eca)st$at is&)ta"ts are )"'i3e'# t% acce&t c%m&r%mise reai'#. I" L%U"certai"t#>A!%ia"ce c)'t)res, c%"9ict i" %r/a"isati%" is c%"sierC%m&etiti%" ma# e ferce, )t a(terars t$e %&&%"e"ts f" it reeas# t% rec%"ci'e.


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I" str%"/ ?asc)'i"e c)'t)res, is&)tes areres%'!e # f/$ti"/ t$em %)t. I" str%"/ emc)'t)res, c%"9icts are res%'!e # c%m&r%ma" "e/%tiati%"

I" PN@, tria' ars a" !ici%)s c#c'e %( !i%'e"ce a%( %"e trie %r c'a" %mi"ati"/ t$e %t$er. S%'!i"/c%"9icts %( s)c$ ma/"it)e ta3es time.

I" PN@, c%"9icts are em%"strate i" &)'ic $i/$c)'t)res

I" PN@, c%"9icts are em%"strate secret'#, res%rc)'t)ra' &ractises %( &a#ac3 s#stems4 c%asta' re


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Ha"# 1B8 ie"tifes t#&es %is&)tes:• C%m&etiti%" (%r res%)rces ser!es as a )se()' &)r&%se $e" it

a Sets sta"ars<

S%rts %)t t$e est (r%m t$e fe'<

c ?%ti!ates a" c$a""e's e"er/#.

•)A" Ar/)me"t is c%"str)cti!e a" $e'&s &e%&'e 'ear" $e"

a T$e sies are ar/)i"/ a%)t t$e same t$i"/. Iss)es are &r%&er'# (rame

I"(%rmati%" t% res%'!e t$e iss)e is a!ai'a'e<c Pers%"a' attac3s are a!%ie.

T$e r)'es (%r c%")cti"/ a" res%'!i"/ t$e is&)te are c'ear a" are act$e t% sies<

e C%mm)"icati%" is ()'' a" acc)rate<

( Di-ere"ces are res%'!e, a" t$e res%')ti%" is acce&te.


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H%e!er, c%"9ict %cc)rs $e" c%m&etiti%" %r ar/(ai's t% reac$ a s)ccess()' %)tc%me a" s&ira's %)c%"tr%'.

*$ $ i i i $


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*$e" t$e &artici&a"ts i" t$e c%are i!ie %" a" iss)e, $at c%%)t are:• T$ere is "% &erce&ti%" %( c%mm%" i"terest<• O"e %r %t$ %( t$e t% sies re()se t% acce&t

aritrati%"<

• T$e res&%"si'e s)&eri%rs re()ses t% aritrate msett'e

• T$e &r%ce)res (%r ecii"/ a i""er4 are %sc))"acce&ta'e<

• T$e c%st %( '%si"/ is /reater t$a" t$e c%st %( c%"t$e c%"9ict<

• Pers%"a'it# c'as$es ca""%t e %!erc%me<

• I"(%rmati%" is i"ae )ate c%mm)"icati%" rea3


17/20

T$e ?a"a/er Res%'!es a Dis&)t

• Dis&)tes are res%'!e # ma"a/ers t$r%)/$:

C'ari(#i"/ strate/ic &ri%rities<

A&&'#i"/ str%"/ )t 9ei'e str)ct)res<

C%mm)"icati"/ c'ear'# a" acc)rate'# a" e"cc'ear a" acc)rate c%mm)"icati%" (r%m s)%r

Disc%)ra/i"/ &ers%"a' attac3s.

• A" %t$ers.

? 'i t i t


18/20

?a"a/er ec'i"es t% i"ter!e"e aA!%i t$e iss)e $e" it seems 't$at:a T$e t% sies ca" reac$ a satis(act%r# s%')ti%"t$eir %", OR

I"!%'!eme"t i'' ma3e t$e is&)te %rse, OR

c I"!%'!eme"t i'' ca)se $er '%ss %( (ace. a')esc)'t)re ma# e si/"ifca"t.


19/20

I"ter!e"ti%" # t$e ?a"a/er ca" e reas%"a'a" ra"/e %( %&ti%"s ca" e e&'%re $ic$ i"

a Im&%se a s%')ti%". T$e is&)te &arties ma# see%t$erise, $ere t$e ma"a/er ca" &%ssi'# '%sa)t$%rit#<

Se&arate t$e is&)ta"ts.

c C%)"ci' etee" t% sies ca" re=)est s%cia'

ser!ices.

?eiati%" ta3es &'ace, $ere t$e ma"a/er acts&artici&a"t.

•)N%te: S%metimes, meiati%" (r%m t$e t$ir &art#

ca''e )&%".


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Ne/%tiati%"

• Ne/%tiati%" m)st e a&&r%&riate a" e-ecti!e. Te %"e #:

De!e'%&i"/ t$e re'ati%"s$i& etee" t$e t% si

Ec$a"/i"/ i"(%rmati%", attit)es a" i"terests

E&'%ri"/ i!er/e"t "ees, e&ectati%"s a"ass)m&ti%"s<

Pers)ai"/<

?a3i"/ a" acce&ti"/ c%"cessi%"s<

Reac$i"/ a/reeme"t<

dispute resolution.pptx

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