directory of expertise and skills
DESCRIPTION
Outines a number of KM projects in the Canadian Forest Service, with emphasis on a Directory of Expertise and Skills (DOES) (2005): knowledge management framework, project examples, Directory of Expertise and SkillsTRANSCRIPT
Canadian Forest ServiceCanadian Forest Service
Directory of Expertise and Directory of Expertise and SkillsSkills
Canadian Forest ServiceCanadian Forest Service
Directory of Expertise and Directory of Expertise and SkillsSkills
Presented to
Natural Resources Canada
NRCan On-Line Steering Committee
February 22, 2005
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OUTLINEOUTLINEOUTLINEOUTLINE
Knowledge Knowledge Management Management FrameworkFramework
KM Project ExamplesKM Project Examples
Directory of Directory of Expertise and SkillsExpertise and Skills
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An opening thought…An opening thought…An opening thought…An opening thought…
“When one is not really sure of the problem, knowledge management becomes very complicated.”
Stephen Denning (1999)
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Knowledge Management Knowledge Management FrameworkFrameworkKnowledge Management Knowledge Management FrameworkFramework
People learning, motivation,
rewards, incentives
Organization roles, responsibilities, authorities, resources
Processes
lessons learned, best practices, work routines
Content
forestry data, information & knowledge
Toolsinfrastructure & systems to
capture, store, share content
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Knowledge Management StructureKnowledge Management StructureKnowledge Management StructureKnowledge Management Structure
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OUTLINEOUTLINEOUTLINEOUTLINE
Knowledge Knowledge Management Management FrameworkFramework
KM Project ExamplesKM Project Examples
Directory of Directory of Expertise and SkillsExpertise and Skills
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CFS BookstoreCFS Bookstore Disseminating Disseminating knowledgeknowledge
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Knowledge Assets Inventory Knowledge Assets Inventory Capturing &Capturing & Sharing Sharing knowledgeknowledge
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Briefing Note DatabaseBriefing Note DatabaseOrganizational Organizational integrationintegration
Briefing Note DatabaseBriefing Note DatabaseOrganizational Organizational integrationintegration
User Interface(The Web)
CFS staff
Password
via CFS Intranet
View only
Administrative Interface(The Database)
CentresBranchesExecutive Services
Password
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Briefing Note DatabaseBriefing Note Database Preserving & sharing Preserving & sharing knowledgeknowledge
Briefing Note DatabaseBriefing Note Database Preserving & sharing Preserving & sharing knowledgeknowledge
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E-800 Service E-800 Service Frequently Asked Frequently Asked QuestionsQuestions
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E-800 ServiceE-800 Service Work Work ProcessesProcesses
E-800 ServiceE-800 Service Work Work ProcessesProcesses
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OUTLINEOUTLINEOUTLINEOUTLINE
Knowledge Knowledge Management Management FrameworkFramework
KM Project ExamplesKM Project Examples
Directory of Directory of Expertise and SkillsExpertise and Skills
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Directory of Expertise Directory of Expertise Capturing & sharing tacit Capturing & sharing tacit knowledgeknowledge
Directory of Expertise Directory of Expertise Capturing & sharing tacit Capturing & sharing tacit knowledgeknowledge What People know
Submission Processes
Organizational review
Intranet Tools
Context of CFS Content
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Directory Of Expertise & SkillsDirectory Of Expertise & SkillsWhy develop DOES?Why develop DOES?Directory Of Expertise & SkillsDirectory Of Expertise & SkillsWhy develop DOES?Why develop DOES?
Basic building block of knowledge management Identifies tacit knowledge (experience & skills) Identifies knowledge sources (people who know) Facilitates finding knowledge (ask an expert) Supports sharing knowledge (communities of
practice) Baseline for managing corporate memory
(succession planning)
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Development ProcessDevelopment Process
Approval
Review existing directories
Pilot testing
Test prototype
Establish DOES Task Group
Select approach & content
Design & develop prototype
Spring 2003
Fall 2003
Fall 2004
Winter 2003
Spring 2005
2004
2005
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DemonstrationDemonstrationDemonstrationDemonstration
Static demo
Live demo
Continue
(Explorer as default browser only)
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Getting StartedGetting StartedGetting StartedGetting Started
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Enter Expertise & Skills - 1Enter Expertise & Skills - 1Enter Expertise & Skills - 1Enter Expertise & Skills - 1
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Enter Expertise & Skills - 2Enter Expertise & Skills - 2Enter Expertise & Skills - 2Enter Expertise & Skills - 2
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Enter Expertise & Skills - 3Enter Expertise & Skills - 3Enter Expertise & Skills - 3Enter Expertise & Skills - 3
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Enter Expertise & Skills - 4Enter Expertise & Skills - 4Enter Expertise & Skills - 4Enter Expertise & Skills - 4
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Administrator View Administrator View Administrator View Administrator View
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Search by Employee Search by Employee Search by Employee Search by Employee
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Search By ExpertiseSearch By ExpertiseSearch By ExpertiseSearch By Expertise
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DOES LinkagesDOES LinkagesDOES LinkagesDOES Linkages
Departmental Personnel System
Upload photos from PCs
CFS Publications Database
Related employee URLs
CFS Knowledge Asset Inventory
External employee profiles (under development)
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Connecting the DotsConnecting the DotsPreparing a Briefing Preparing a Briefing NoteNote Briefing Note Database
Is there a previously approved BN?
Directory Of Expertise and Skills Who knows something about this?
CFS Bookstore Has anything been published?
Knowledge Assets Inventory What else is available about this?
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Leveraging CFS KM ProjectsLeveraging CFS KM ProjectsLeveraging CFS KM ProjectsLeveraging CFS KM Projects
Presentations to describe and demonstrate KM projects and processes
Access to IT/IM/KM processes, systems, and infrastructure
Case Studies Web Site to publish, promote, and provide external access to project descriptions
Consultation with KM developers to provide advice and share experiences