diploma of leadership and management (bsb51915)€¦ · successful completion of the diploma of...

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Course information

Diploma of Leadership and Management (BSB51915)

This qualification offered by the PSA is part of the Business Services Training Package (BSB) developed by the government to standardise training nationally. The qualification is recognised throughout Australia. The course requires participation in face to face or online sessions together with workplace projects and group presentations to demonstrate competence.

PSA

5312

RTO Provider No. 122206

Diploma of Leadership and Management (BSB51915) V5 I © Pharmaceutical Society of Australia Ltd. I 2

Benefits of the course

Successful completion of the Diploma of Leadership and Management BSB51915 will provide you with a nationally recognised qualification.

Whilst the course is tailored to the pharmacy setting, the skills obtained are applicable to any management role.

Earn credits towards your continuing professional development (CPD)

For further details about CPD credits for each unit, refer to Table 1 under the section ‘Course content’.

You can enrol and commence your studies at any time

Study at your own pace and complete units when it suits you. To support your training, e-Lectures are available for each unit of competency. Specific workshops may be delivered face to face for all units of competency in some states..

Enrol into individual unit/s

PSA understands that some students are not able to commit to a full qualification or have specific professional development needs. We offer the flexibility of being able to enrol into individual units to align with your continuing professional development plan.

Pathways to completing qualifications in the BSB training package are available and include the Advanced Diploma of Management.

Student support will be supported by Training Officers and course tutor

PSA Training Officers will regularly contact students to discuss progress and any issues.

Monthly online tutor support sessions are available for all students. The session topics are led by an experienced manager and focus on issues identified by students.

Course aim

This course aims to build the participants skills, abilities and experience in leadership and management across a range of industry contexts. Participants will be able to plan, organise, implement and monitor their own workload and their team’s workload to support their organisation’s requirements.

Course overview

This training consists of online learning portal, face to face sessions or live classroom sessions and hard copy learner guides which will help you build your knowledge and skills in a managerial environment. You must successfully complete 12 units to attain the qualification. The units which PSA delivers are listed and described in the section Course content.

Assessment involves a variety of methods including project work, question and answers, presentations and some observations. The program is designed so you build upon your managerial skills within the pharmaceutical environment. The non-pharmacy environment stream is also available upon request.


Course content

Table 1: Core and elective units delivered (all 12 units required for the full qualification)

Unit code Unit title

BSBLDR501* (core unit)

Develop and use emotional intelligence

Understand how to use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace

This activity has been accredited for 6 hours of Group 2 CPD (or 12 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16LDR501

BSBLDR502* (core unit)

Lead and manage effective workplace relationships

Learn how to establish and manage processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity

This activity has been accredited for 4 hours of Group 2 CPD (or 8 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16LDR502

BSBWOR502 (core unit)

Lead and manage team effectiveness

Develop the ability to lead teams to build a positive culture within work teams and to actively engage with the management of the organisation

This activity has been accredited for 3.75 hours of Group 2 CPD (or 7.5 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16WOR502

BSBMGT517 (core unit)

Manage operational plan

Learn how to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans

This activity has been accredited for 5.25 hours of Group 2 CPD (or 10.5 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16MGT517

BSBCUS501 Manage quality customer service

Understand your customers and their pharmaceutical needs. Meet their needs with sensational customer service. Set service standards and train your staff to meet and exceed those standards

This activity has been accredited for 4 hours of Group 2 CPD (or 8 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16CUS501

BSBMGT502 Manage people performance

Learn how to encourage high performance through the use of performance indicators and regular effective feedback. Coach for excellence

This activity has been accredited for 4 hours of Group 2 CPD (or 8 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16MGT502

BSBINM501 Manage an information or knowledge management system

Manage business information and the retention of corporate knowledge. Focus on the skills and knowledge required to organise training in the use of, and effective management of systems

This activity has been accredited for 4 hours of Group 2 CPD (or 8 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16INM501

BSBWHS501 Ensure a safe workplace

Understand your legal obligations for work health and safety. Develop clear policies and procedures that protect your staff and ensure that accidents are foreseen and prevented

This activity has been accredited for 3.5 hours of Group 2 CPD (or 7 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16WHS501


Unit code Unit title

BSBFIM501

Manage budgets and financial plans

Includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation

This activity has been accredited for 5.5 hours of Group 2 CPD (or 11 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16 FIM501

BSBINN502 Build and sustain an innovative work environment

Develop and implement a holistic approach to the integration of innovation across the pharmacy. Implement strategies to encourage innovative thinking in staff and allow them to develop innovative approaches to job tasks

This activity has been accredited for 4.5 hours of Group 2 CPD (or 9 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16 INN502

BSBMKG514 Implement and monitor marketing activities

Learn how to market the pharmacy and its product range in a rapidly changing environment. Develop strategies to compete against other pharmaceutical distribution channels – both existing and emerging

This activity has been accredited for 4 hours of Group 2 CPD (or 8 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16 MKG514

BSBWOR501 Manage personal work priorities and professional development

Be a role model for planning, organising and effective time management whilst maintaining the right work/life balance. Seize development opportunities to improve your own skills

This activity has been accredited for 4 hours of Group 2 CPD (or 8 CPD credits) suitable for inclusion in an individual pharmacist’s CPD plan. CV16 WOR501

Learning objectives (elements and performance criteria) of each unit is available from http://training.gov.au (Search using the unit code.)

http://training.gov.au


Course fees and payment terms

You may enrol into the full course or select individual units to support your continuing professional development plan.

Full qualification enrolment: $4,800

Fees per unit:

PSA Member

Non-Member

Units (12 are required for the full qualification)

Unit fee (GST exclusive)

Unit fee (GST exclusive)

BSBLDR501 Develop and use emotional intelligence $400 $640

BSBLDR502 Lead and manage effective workplace relationships $400 $640

BSBWOR502 Lead and manage team effectiveness $400 $640

BSBMGT517 Manage operational plan $400 $640

BSBCUS501 Manage quality customer service $400 $640

BSBMGT502 Manage people performance $400 $640

BSBINM501 Manage an information or knowledge management system $400

$640

BSBWHS501 Ensure a safe workplace $400 $640

BSBFIM501 Manage budgets and financial plans $400 $640

BSBINN502 Build and sustain an innovative work environment $400 $640

BSBMKG514 Implement and monitor marketing activities $400 $640

BSBWOR501 Manage personal work priorities an professional development $400

$640

All course fees are GST free.

PSA has flexible payment options:

! Single payment for full qualification enrolment or selected unit(s).

! Payment by instalments option available to PSA members for full qualification enrolment fees: Monthly or quarterly equal instalments across 12 months: $400 (12 monthly instalments) / $1,200 (4 quarterly instalments; 1 instalment every 3 months).

! VET student loans are available to eligible students enrolling with the Pharmaceutical Society of Australia RTO 122206. VET student loans give rise to a HELP debt that is required to be repaid to the Commonwealth of Australia. For further information contact [email protected]

mailto:[email protected]


For more detailed information regarding our fees and payment options, please refer to the PSA website or contact a Training Officer in your local PSA office: 1300 369 772.

Eligibility

You are either working in a management role or wish to develop the skills necessary to take on a management role.

Language, literacy and numeracy

The minimum requirement is that you have completed a Certificate IV qualification or higher.. If you are concerned about your skills in this area, contact the PSA and we will provide you with contact details for appropriate courses.

Refund policy

All refunds must be requested in writing to the PSA with name, address, contact details, course details, date and reason for requesting a refund. Course fees are non-transferable.

Students who are entitled to VET FEE-HELP/VET Student Loan

This applies to entitled students even if they choose not to access VET FEE-HELP/VET Student Loan assistance.

To be entitled to VET FEE-HELP/VET Student Loan assistance a person must be an Australian citizen or the holder of a permanent humanitarian visa who will be resident in Australia for the duration of their VET units of study.

PSA will repay to a student who is, or would be, entitled to VET FEE-HELP/VET Student Loan assistance any VET tuition fees that he or she may have paid for a VET Unit of study if the student withdraws from that unit on or before the relevant census date.

This does not apply where VET tuition assurance arrangements have been activated and the student has elected the VET course assurance option for that unit.

Where a student withdraws from a VET unit of study after the relevant census date, any refund of

VET tuition fees paid upfront is at the discretion of the PSA but will not be granted for the

following circumstances:

• Change of domicile

• Change of workplace

• Competing demands preventing study

• Change of intent to study

• Change of vocation or industry


All refunds must be requested in writing to the PSA with name, address, contact details, course

details, date and reason for requesting a refund. If the withdrawal is on medical grounds and a

refund is requested medical certificates should be presented with the request.

Students not entitled to VET FEE-HELP/VET Student Loan

PSA will repay any enrolment fees that the student may have paid for a vocational and educational training (VET) course or VET unit(s) of competency if the student withdraws from that course/unit(s) within 14 days from the enrolment date.

Where a student withdraws from a VET unit of study after access to course materials either online

or print based any refund of VET tuition fees paid upfront is at the discretion of the PSA but will

not be granted for the following circumstances:

• Change of domicile

• Change of workplace

• Competing demands preventing study

• Change of intent to study

• Change of vocation or industry

All refunds must be requested in writing to the PSA with name, address, contact details, course details, date and reason for requesting a refund. If the withdrawal is on medical grounds and a refund is requested medical certificates should be presented with the request.

Length of the course

The course includes integrated assessments to show competence over the duration of the course. The course should be completed within 12-18 months of its commencement. However, if more time is needed to demonstrate competency, this will be considered and approved on an individual basis. Please contact the PSA if more time is required.

Enrolment process

You can enrol at any time. Complete the enrolment form and send to the PSA along with your payment. Once your enrolment and payment is processed, you will receive all course materials along with a confirmation letter outlining your study schedule.

Recognition of prior learning and mutual obligation

Recognition of prior learning (RPL) is a process by which a prospective student can demonstrate knowledge and competencies currently held, as a result of past experience or training, and through this, possibly gain credit towards a qualification.

If you wish to be considered for RPL you must contact the PSA, who will consider your application. If it is decided to progress with RPL you will be advised of the associated fee and matched with an appropriate trainer who will provide details of the evidence required.


As a Registered Training Organisation (RTO), the PSA also has a Mutual Recognition Policy, which means that we will accept credentials issued by any other RTO in any State/Territory of Australia. If you can demonstrate that you have completed, or partially completed, relevant certificates or units of competency through another RTO, the PSA will recognise and grant credit for all relevant prior learning encompassed in these.

Access, equity and privacy

The PSA and its employees embrace the principles of Work Health and Safety and strive to ensure that all potential and current students receive access and equity into all organised courses. In regard to training courses for which it is responsible, the PSA strives to ensure that any person who meets the entrance criteria has appropriate access to resources to achieve a positive outcome.

The PSA is an equal opportunity organisation and encourages people with disabilities to access government funded training. We also respect an individual’s right to privacy and will meet all requirements of the Privacy Legislation when dealing with student information and records.

Welfare services

Some students may be eligible for the Pensioner Education Supplement while undertaking this course. Please contact Centrelink for further information on 13 24 90.

What happens if I have problems while undertaking the course?

If you have any problems or concerns while undertaking the course, your first point of contact is your Training Officer in your local PSA branch.

What happens if I am judged to be ‘not yet competent’ in the assessment?

Firstly, the assessor will discuss this with you in detail and you will be given an opportunity to re-submit the assessment. This may require you to review course notes, undertake further research and discuss the marker/assessor’s comments with your mentor or peers.

Disciplinary procedures

Your assessment portfolio will have a date/s by which it must be completed and returned for assessment. You may extend this period if required, however, you must notify the PSA, as assessments returned late without official extension may incur a penalty. In special circumstances consideration will be given regarding extensions and any other appropriate adjustments discussed.

All content provided in your projects, assignments and assessment tasks must be your own work. It should be understood, the PSA cannot accept or assess any work submitted which has been plagiarised.


How do I access my student record?

If you wish to access your student record after completion of the unit/course you must request this in writing to the PSA.

Appeals and complaints

We encourage individuals to discuss any problems they may have with their trainer or with a representative of the PSA. These informal discussions are seen as an opportunity to improve the course. If the issues are not resolved satisfactorily then a formal complaint or appeal can be made. Formal complaints must be made in writing.

The PSA Appeals and Complaints form is available for download on our website or you may like to contact us for more information.

In the event an appeal or complaint cannot be resolved, you may contact consumer affairs in your local state for further advice www.consumerlaw.gov.au

http://www.consumerlaw.gov.au

PHARMACEUTICAL SOCIETY OF AUSTRALIA LTD.ABN 49 008 532 072

NATIONAL OFFICELevel 1, 25 Geils Court Deakin ACT 2600PO Box 42

P: 02 6283 4777 F: 02 6285 2869 E: [email protected]

BRANCH CONTACT DETAILSP: 1300 369 772 F: 1300 369 771

AUSTRALIAN CAPITAL TERRITORYLevel 1, 25 Geils Court Deakin ACT 2600PO Box 42

E: [email protected]

NEW SOUTH WALESLevel 1, 134 Willoughby Road Crows Nest NSW 2065

PO Box 162 St Leonards NSW 1590E: [email protected]

QUEENSLANDPACE Level 3, West Wing20 Cornwall Street Dutton Park QLD 4102

PO Box 6120 Buranda QLD 4102E: [email protected]

SOUTH AUSTRALIASuite 7/102 Greenhill Road Unley SA 5061E: [email protected]

TASMANIA161 Campbell Street Hobart TAS 7000E: [email protected]

VICTORIALevel 1, 381 Royal Parade Parkville VIC 3052E: [email protected]

WESTERN AUSTRALIA21 Hamilton Street Subiaco WA 6008E: [email protected]

diploma of leadership and management (bsb51915)€¦ · successful completion of the diploma of...

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