digital information services of heritage institutions – exploiting potentials of web 2.0...
TRANSCRIPT
Digital Information Services of Heritage Institutions –
Exploiting Potentials of Web 2.0 Technologies
Lejla Kodrić, MA, ABDFaculty of Philosophy University of SarajevoBosnia and [email protected]
Lejla Kodrić, INFuture 20092
Digital Information Services of Heritage Institutions...
Contents– Towards 2.0 Information Services– Library Instruction in the Web 2.0 Technology Environment– 2.0 Reader’s Advisory Services– Heritage Information Services within Web 2.0 Social
Network Spaces– Adjusting Heritage Information Services to 2.0 Information
Service Environment– Conclusion
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Towards 2.0 Information Services (I)
Information services of heritage institutions have been particulary reshaped encountering potentials offered by Web 2.0 technologies
Heritage services in general have gradually raised awareness of the 2.0 concept
Information services of heritage institutions, due to their immanently communicative and participatory nature, are among the first heritage services that have evidently and more intensively begun using the opportunities offered by Web 2.0 technology
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Library Instruction in the Web 2.0 Technology Environment (I)
Library / heritage instruction early ‘migrated’ into the socially richer Web 2.0 environment
More interactive, sophisticated and emphatically multimedia library instruction
Instructing users through online quizes, wikis, blogs, chat rooms
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Library Instruction in the Web 2.0 Technology Environment (II)
Increasingly appealing, and thus necessary use of podcasts
Heritage institutions are still, in most communities, in the experimental phase of implementing podcasting in the field of providing heritage information services
The entry in the “podcast world” is an unstoppable process for growing number of business and educational institutions
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Library Instruction in the Web 2.0 Technology Environment (III)
Heritage institutions services context have proven podcasts to be effective tools in providing information services, frequently instruction ones
Users are increasingly interested in enriching podcast instruction and information services with visual components
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Library Instruction in the Web 2.0 Technology Environment (IV)
Game technology, for a long time used in libraries in a more traditional manner, has been actualized
Serious or peer designed games as a tool for library instruction, or library information services in general
Digital videogames serve and teach users through a synergy of information and recreation tasks in an entertaining and relaxing way
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2.0 Reader’s Advisory Services (I)
2.0 reader’s advisory services, as part of reference services, have undergone a significant change within the current information environment
Their redefinition is a consequence of reader’s advisory service redefinition that has appeared in the commercial, non-heritage environments, thus evidently becoming competition to heritage services of this kind
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2.0 Reader’s Advisory Services (II)
LibraryThing, Shelfari, Goodreads, Literature Maps etc. offer services which are traditionally in the domain of heritage institutions
Blogs and wikis are becoming spaces for providing reader’s advisory services
Library catalog, traditionally closed for direct reader’s advisory services, is becoming space for expressing user’s opinions and advising readers
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2.0 Reader’s Advisory Services (III)
Web 2.0 contributed to reader’s advisory services by advancing conversation on library materials, currently held not only between information experts and users, but also among users themselves
Sources of “recommending” materials have also been upgraded and generated by various points of view, equally open to everyone
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Heritage Information Services within Web 2.0 Social Network Spaces (I)
Heritage institutions have always been “local gathering points”
Up-to-date Web 2.0 social networks are promising in the context of activities of such institutions
Developing awareness of the importance of the so called push principle
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Heritage Information Services within Web 2.0 Social Network Spaces (II)
The presence of heritage institutions in Web 2.0 social network, primarly in the form of information services, is the reality of a large number of heritage institutions
Numerous prominent heritage institutions have established their presence on Facebook, MySpace etc...
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Heritage Information Services within Web 2.0 Social Network Spaces (III)
The fear of losing the “professional” atmosphere in providing heritage information services in an informal environment
The fear of leaving the home ground and of becoming part of a completely different network while providing heritage information services
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Heritage Information Services within Web 2.0 Social Network Spaces (IV)
Heritage institutions in their struggle over the user’s interest, for their social relevance, and finally, their survival, need to step out of their original contexts and temporarily move into the customer’s context
The importance of heritage institutions will not diminish if their services are offered at a “trivial” place such as MySpace or Facebook
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Heritage Information Services within Web 2.0 Social Network Spaces (V)
Heritage institutions are establishing their Second Life presence
Information services are among the first services offered as a consequence of the presence of heritage institutions within virtual worlds such as Second Life
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Heritage Information Services within Web 2.0 Social Network Spaces (VI)
User need to be served in the space s/he usually is in, as well as at the point of need
Promotion of so called “anonymity culture” and of being “at user’s fingertips”
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Adjusting Heritage Information Services to 2.0 Information Service Environment (I)
Simple and fast way of adjusting information services of heritage institutions to 2.0 service environment – blogs, wikis, RSSs...
Blogs and wikis enable exceptional user’s participation
RSSs enable complete information personalization
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Adjusting Heritage Information Services to 2.0 Information Service Environment (II)
Web 2.0 tools are effecting evident changes within both internal and external communication processes
Personal blogs / Institutional blogs
Library wiki is moving “virtual group instruction room” to the online environment
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Conclusion
Heritage institutions are advancing their information services using tools such as podcasts, digital videogames, Web 2.0 social networks, virtual worlds and other tools to be developed in the future
They have a social duty, or responsibility of continued adoption of new, more convenient tools
Web 2.0 technology environment enabled various manifestations of information services in the redefined environment
Thank you for your attention!
INFuture 2009