Digital Inclusion in a Digital Future

Helen Milner @helenmilner9th April 2014

Tinder Foundation makes these good things happen:

www.tindfoundation.org/DN

Goal is to create independent and confident internet users

Not about broadband infrastructureNot about one-off usage

A Leading Digital Nation by 2020

With current efforts there will still be 6.2m people in 2020 without basic online skills.

The total investment required to equip 100% of the UK adult population with the Basic Online Skills they need to regularly

use the internet for themselves by 2020 is £875 million. We suggest investment might be split equally between Government; the private

sector, and the voluntary and community sector.

 The investment required to ensure a nation with 100% Basic

Online Skills will be £292 million for each sector.

www.tinderfoundation.org/Nation2020

Local+

Digital+

ScaleFree

Optimised for mobile learning

£232.4m

Moving people to online public services• No-one’s ‘spark’ to get digital skills is to interact

with Government online (except to get a job)• After gaining digital skills via UK online centres

(July 2013 data):– 81% visited central/local Government websites– 56% moved at least one face-to-face or telephone

contact to an online contact with Government– average contacts moved online 5.8 in past month

• Start with the fun stuff, but embed progression to your services (and Gov services) into their journey

* UJM = Universal Job Match* CHT = Community How To* ESOL = English for Speakers of Overseas Languages

Scale of Impact (April 2013 – March 2014)

5,000 hyperlocal partners

25,000 volunteers

PEOPLE make good things happen

People becoming a volunteer when

he’s 93 years old as his mates aren’t

getting the benefits of the web

People helping job seekers to

look for work online when they’ve not had a job for 10 years

People helping patients to use digital in the ward and take it home with them

Thank You

helen@tinderfoundation.org@helenmilner on twittertinderfoundation.org