digital healthcarepsdg.anamai.moph.go.th/download/d_km/km_health/12data... · 2018-06-05 · bot...
TRANSCRIPT
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DIGITAL HEALTHCARE
By Assoc. Prof. Dr. Tiranee AchalakulDirector, Big Data Experience Center
Big data for better living
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Ask
questions
Prospective
Customer
Call Center
Online Store Cart
Paid
Enrolled
Customer
BUYING ONLINE
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PERSONALIZED EXPERIENCEA lot of data must be collected
Shopping cart
Wish list and Previous purchases
Items rated and reviewed
Geo-location
Time-on-site and Duration of views
Links clicked & Text Searched
Telephone inquiries
Responses to marketing materials
Social media posting
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4
BUYING OFFLINE
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PAGE 5
• Heart rate, blood pressure,
blood sugar, weight, and etc.
• Nutrition tracking (refrigerator
connected)
• Fitness Social Network
BUYING INSURANCE
• Personalized, value-added insurance
packages
• Premiums based on fitness habits
• Regular exam/consultations based
on past data
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Digital technologies that change our way of lives
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PATIENT
Toward Evidence-based MedicineFor the right living and right care
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The rapid development of technology led to
the explosive growth of data in almost every
industry and business area.
DATA IS THE NEW OIL
Data of great
Volume, Variety, and Velocity
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BIG DATAAn umbrella term for all sorts of data
Structured Unstructured
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BIG DATA IN HEALTHCAREThe Three “Vs”
Ref: http://labs.sogeti.com
› EHRs, Doctors’ notes, Clinical
trials, Drug information,
Insurance claims data
› Image, lab test
› Behavioral data (exercise
routine, eating habits, stress,
sleep, substance addiction, etc.)
› Sensor and IoT data
› New data generated from social
media, forums and hosted sites
(WebMD)
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WHERE TO LOOK FOR DATA
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Descriptive Analytics Predictive AnalyticsWhat happened; How many;
how often; whereProject what will happen;
possible outcome indication
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WITH DATA & TECH, WE CAN
Provide better services and
treatment delivery
Improves operational
efficiency for better cost
control
Predict epidemics and
even…cure disease
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PREDICTIVE ANALYTIC
A set of fundamental concepts/principles that underlie techniques for
extracting useful knowledge from large datasets containing a variety of
data types. To uncover hidden patterns, unknown correlations, market
trends, customer preferences, and other useful business information
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• Clustering
group individuals in a population by their similarity (not driven by any specific
purpose).
• Do our diabetic patients form natural groups or segments?
• Co-occurrence grouping
find associations between entities based on transactions involving them.
• What symptoms are commonly occur together?
• Profiling
characterize the typical behavior of an individual, group, or population.
• What is the typical food intake behavior of this patient segment ?
• Used to establish behavior norms for anomaly detection
EXAMPLE TASKS
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MACHINE LEARNING Learn from data and make predictions about data by
using statistics to develop self learning algorithm
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MACHINE LEARNING
Machine learning is surrounding you
• Google search
• Auto Facebook photo tagging
• Email Spamming
• Games
• Chat bot
• Recommender
Machine Learning
“The science of getting computers to learn from data
without having to be explicitly programmed by humans.”
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EARLY USE CASES
Image Classification, Object Detection, Localization Face Recognition
Speech & Natural Language Processing
Medical Imaging & Interpretation
Seismic Imaging & Interpretation
Recommender Systems
CHAT BOT
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DIGITAL HEALTHCARE PROJECTS
Some examples of
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Gartner’s hype cycle 2016
Personal analytics
Smart data discovery Machine learning
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CHATBOT
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Natural Language Processing
Make computer understand human language in order
to perform useful tasks
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SENTIMENT ANALYSIS
• To determine the sentiment with respect to some topic
or the overall contextual polarity of a post/comment.
• Widely applied to reviews and social media for
marketing and customer service.
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INTENT CLASSIFICATIONText Classifier: associates an input sentence with a
“conversational intent”
• The input “how are you?”
is classified as an intent
associated with a
response such as “I’m
good” or “I am well.”
• Three kinds of text
classifier
Pattern matchers (Brute
force or rule based)
Algorithms
Machine Learning
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Spell Correction
Word Segmentation
POS Tagging
Entity Recognition
Intent Classification
Whatt time does teh checkup
cilnic open on Mnoday?
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Spell Correction
Word Segmentation
POS Tagging
Entity Recognition
Intent Classification
What time does the checkup
clinic open on Monday?
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Spell Correction
Word Segmentation
POS Tagging
Entity Recognition
Intent Classification
What | time | does | the | checkup |
clinic | open | on | Monday?
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Spell Correction
Word Segmentation
POS Tagging
Entity Recognition
Intent Classification
What | time | does | the | checkup
| clinic | open | on | Monday?
WRB MD PRP VB IN
DT JJ NN RP
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Spell Correction
Word Segmentation
POS Tagging
Entity Recognition
Intent Classification
What | time | does | the | checkup
| clinic | open | on | Monday?
Date
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Spell Correction
Word Segmentation
POS Tagging
Entity Recognition
Intent Classification
What | time | does | the | checkup
| clinic | open | on | Monday?
Working hours
and contactCoverages Waiting TimeCheck up Navigation
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Check up clinic is open on
Monday from 07.00 to 16.00
Bot Framework
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Chatbots have revolutionized the customer service space
Chatbot = Conversational interface powered by AI
ML NLP ChatPlatform
+ + =
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PROCESS TO BUILD A BOT
• Identify the right use case and the right scope. BOT may
– not be feasible technically
– not be really useful
– Be too expensive
Don’t hesitate to start small and scale up !
• Design the conversation flows
• Choose the most appropriate tech stack
• Develop in agile methodology using sprints, test with beta-
users, improve the bot flow, the knowledge base, the bot
personality, etc.
• Scale up, follow analytics/KPI and compare to objectives you
want to achieve
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HUMAN MUST TRAIN THE BOT
• Needs human handover protocol
• Chatbot is a supervise learning engine. It is nothing without human. We need to
– Improve its conversation flow regularly
– Add new intents to enrich its knowledge base from time to
time
– Provide help on intent classification when the bot is not
confident enough
– Go through all the conversations and confirm/deny the
intent qualified by the bot almost daily
– Listen and observe users for unexpected behaviors so that
the bot can be trained accordingly.
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HUMAN HANDOVER
https://disruptive.asia/smbc-ntt-com-ai-chatbot/
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HEALTH RECOMMENDER SYSTEM
Ref: https://www.jmir.org/2016/11/e285
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ADDMISSION RATE PREDICTION
• Key data: 10 years of hospital admissions records
• External data: Weather, public holidays, flu patterns
• Find patterns in admission rates across multiple sites
• Build a model to predict hourly and daily future
admissions trends
• Leading to more efficient deployment
of resources and better patient outcomes
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Hospital Receptionist
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59%of the population using
mobile messengers
in Thailand
Ref: Digital in 2017: Southeast Asia
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HPChatA Chatbot for patient care and customer service
Working hours and
contact
Insurance
Coverages
Check up
packages, flow,
and preparation
Estimate waiting
time
Basic Navigation
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Conversation-as-a-ServiceNo need to integrate with
Hospital Information System
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HEALTH RECOMMENDER
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REAL-LIFE VOLUNTEERSKnowledge Management Institute
District Health System and KMUTT
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LESSONS LEARNED Not enough doctors and volunteers in the loop
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THE OFFLINE SUPPORT PLATFORM
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HEALTH RECOMMENDER SYSTEMPrototyped in collaboration with the KMI Foundation (Phase 1)
Person
alized
recom
men
din
g b
ehavio
rs
PatientsVolunteeredHealth Workers
Data CollectionHealth recommendation
PersonalizedHealth
Information
Behavior logs of patients
Hospital Information System
Patients Records
Healthcare Experts
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The Health Recommender Cloud(Districted Health System)
HEALTH RECOMMENDER SYSTEM
Person
alized
recom
men
din
g b
ehavio
rs
PatientsVolunteeredHealth Workers
Data CollectionHealth recommendation
PersonalizedHealth
Information
Behavior logs of patients
Hospital Information System
Patients Records
Healthcare Experts
Phase 2
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Image source: http://cepclab.org.in/
Portable Device
WELSEIoT Platform and Point-of-care Device
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SOFIAby Hanson Robotics
A service robot designed to care for the elderly, assist people
with disabilities, help children with special needs to learn.
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Fostering the Industry-University collaboration and innovation