difficult conversations may 25, 2011
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Difficult Conversations May 25, 2011. Difficult Conversations May 18, 2010. How might we respond?? Let’s explore some options…. Difficult Conversations May 18, 2010. Fight!. Difficult Conversations May 18, 2010. Flight!. Difficult Conversations May 18, 2010. Vote them off of the island!. - PowerPoint PPT PresentationTRANSCRIPT
Title Date XX, XXXX
Difficult ConversationsMay 25, 2011Difficult ConversationsMay 18, 2010How might we respond?? Lets explore some options
2Difficult ConversationsMay 18, 2010Fight!
Difficult ConversationsMay 18, 2010Flight!
Difficult ConversationsMay 18, 2010Vote them off of the island!
Difficult ConversationsMay 18, 2010What is it we fear? A difficult conversation is only the big deal you make it to be and you allow it to be. Donna Flag, Surviving Dreaded Conversation6Difficult ConversationsMay 18, 2010What makes a conversation difficult?Differing opinionsStakes are highEmotions are strong
From Crucial Conversations, Tools for Talking When Stakes are High
Difficult ConversationsMay 18, 2010Everyone wants to be listened to, understood, and taken seriously.
Difficult ConversationsMay 18, 2010Insight #1:
Its the right thing to do
9Difficult ConversationsMay 18, 2010Insight #2:
Put the bad news up front10Difficult ConversationsMay 18, 2010
Insight #3:Get all of the data on the tablecreate a pool of shared meaning
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BUTDifficult ConversationsMay 18, 2010Insight #4:
Ban the BUT!12Difficult ConversationsMay 18, 2010
SPEAKMy example isThe evidence showsTherefore, I thinkTHINKWhat do I think?Why do I think that?What is the evidence?
13Difficult ConversationsMay 18, 2010Insight #5:Ask yourself: why would a reasonable, rational decent human being act like this?
14Difficult ConversationsMay 18, 2010To address the issue or notthat is the question!
Dont address and accept the current situationAddress the situation and create a more positive future
15Difficult ConversationsMay 18, 2010A vision is not just a picture of what could be; it is an appeal to our better selves, a call to become something more.Rosabeth Moss Kanter
16ResourcesMay 18, 2010Crucial Conversations
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
ResourcesMay 18, 2010Difficult Conversations
Douglas Stone, Bruce Patton, Sheila Heen, and Roger Fishe
ResourcesMay 18, 2010How to Win Friends and Influence People
Dale Carnegie
Difficult ConversationsMay 18, 2010Face the thing that seems overwhelming and you will be surprised how your fear will melt away.Dale Carnegie