Different Perspectives

The Ferl Practitioners’ ProgrammeTransforming Teaching and Learning with ILT

X4.5

Different Perspectives

X4.5Different Perspectives

Are technological advances driving the curriculum?

X4.5Different Perspectives

Chain reaction

TUTOR:

A tutor sees some interesting educational software at a conference, and orders it for the department. When it arrives, the tutor sends it to Technical Support, with a note asking for it to be loaded onto the network.

TUTOR:

A tutor sees some interesting educational software at a conference, and orders it for the department. When it arrives, the tutor sends it to Technical Support, with a note asking for it to be loaded onto the network.

TECHNICAL SUPPORT:

Technical Support put it with the other items waiting to be loaded and concentrate on trying to eradicate a virus that has found its way into the system.

TECHNICAL SUPPORT:

Technical Support put it with the other items waiting to be loaded and concentrate on trying to eradicate a virus that has found its way into the system.

TUTOR:

At the next lesson, the tutor tells the learners to use the software as part of their latest assignment, unaware that it has not yet been loaded onto the network.

TUTOR:

At the next lesson, the tutor tells the learners to use the software as part of their latest assignment, unaware that it has not yet been loaded onto the network.

LEARNER:

One of the learners goes to the Learning Resource Centre and asks for access to the software.

LEARNER:

One of the learners goes to the Learning Resource Centre and asks for access to the software.

LRC ASSISTANT:

The LRC Assistant knows nothing about the software and sends the learner away.

LRC ASSISTANT:

The LRC Assistant knows nothing about the software and sends the learner away.

LEARNER:

The learner is annoyed, and goes back to the tutor to complain.

LEARNER:

The learner is annoyed, and goes back to the tutor to complain.

TUTOR:

The tutor is irritated and in turn complains to both Technical Support and the LRC about the lack of help.

TUTOR:

The tutor is irritated and in turn complains to both Technical Support and the LRC about the lack of help.

RESULT:

Everyone in the chain of events is upset with someone else and the

outcomes are negative.

RESULT:

Everyone in the chain of events is upset with someone else and the

outcomes are negative.

X4.5Different Perspectives

Chain reaction 2TUTOR:

A tutor sees some interesting educational software at a conference and discusses its suitability for installation on the network and the timeframe in which this can be achieved.

TUTOR:

A tutor sees some interesting educational software at a conference and discusses its suitability for installation on the network and the timeframe in which this can be achieved.

TECHNICAL SUPPORT:

Technical Support orders the software for the department. There is time to plan so that when the software arrives, it is loaded on to the network and Technical Support notifies the tutor, and the LRC.

TECHNICAL SUPPORT:

Technical Support orders the software for the department. There is time to plan so that when the software arrives, it is loaded on to the network and Technical Support notifies the tutor, and the LRC.

TUTOR:

When it is available, the tutor tells the learners to use the software as part of their latest assignment, knowing that it has been loaded on to the network.

TUTOR:

When it is available, the tutor tells the learners to use the software as part of their latest assignment, knowing that it has been loaded on to the network.

LEARNER:

One of the learners goes to the LRC and asks for access to the software.

LEARNER:

One of the learners goes to the LRC and asks for access to the software.

LRC ASSISTANT:

The LRC Assistant shows the learner how to access the software, having been briefed on its suitability for certain courses.

LRC ASSISTANT:

The LRC Assistant shows the learner how to access the software, having been briefed on its suitability for certain courses.

RESULT:

The outcome is a positive one, provided that time is allowed for

the process to be completed.

RESULT:

The outcome is a positive one, provided that time is allowed for

the process to be completed.

X4.5Different Perspectives

In order to get the job done, do you need to determine:

• What needs to happen?

• Who is responsible?

• Who needs to be involved?

• Who else needs to know?

• How is it best communicated to them?

• All of these?

X4.5Different Perspectives

Who does what – needs and solutionsCurriculum needs• A printer that works

(preferably a new one)• Technical support when

jams occur• Training for learners in

managing their printing

Curriculum solutions• Discuss the need to budget for a new

printer with the department head• Seek training in basic trouble-shooting

techniques for print jams• Reinforce good print-management

behaviour with learners

Technical needs• Fewer call-outs• Curriculum staff take

greater responsibility for print management in the classroom

• Greater awareness by staff of print-management techniques

Technical solutions• Review maintenance log and consider

purchasing new printer (if necessary)• Offer staff training on trouble-shooting

techniques• Provide a one-off training session on

print-management techniques for learners

X4.5Different Perspectives

Spectrum:Different models of support

Teaching learnersHardware only

Software + hardware

Technical

back-up

in the classroom

Trouble-shootingPe

er

men

torin

g/

proj

ect s

uppo

rt/

user

foru

ms

Staff training

sessions

X4.5Different Perspectives