PROCESS IMPROVEMENT

I Saroj Behera I Process & System I

What is “Process”

What need to be done and which role are involved.

A process is not a “High Level Flowchart”

Procedure

Its define “ how to do the task” and usually applies to a “ single role”

Procedure Are supported by

People (Knowledge & Skills) & Technology

Procedure Vs Process

Procedure

• Driven by completion of the task

• are implemented• focus on satisfying the rules

• cause people to take actions

Process

• Driven by achievement of a desired outcome

• are operated• focus on satisfying the

customer

• cause things to happen

Why “Process & Procedure”

Is process important for the business goals ?

Is there only one person who knows how to do task?

Do many people perform the task, but one way is preferred?

If yes ,then you NEED “ process”

Benefits of “Process”

• Improves communication & understanding• Aids in the planning & execution of plans• Helps for analysis of organization –wide

process

Components ofProcess & Procedure

• Name of Process/Procedure• Purpose/Objective• Owner• Input & output required• Role & Activities• Method & tools• Measurement & analysis• Training & Improvement

Process measurement

Wherever possible, quantitative process data should be collected

Process change

• Involves making modifications to existing processes.

• This may involve:– Introducing new practices, methods or processes;– Changing the ordering of process activities;– Introducing or removing deliverables;– Introducing new roles or responsibilities.

• Change should be driven by measurable goals.

Process change stages

• Improvement identification.• Improvement prioritization.• Process change introduction.• Process change training.• Change tuning.