dhl express 1 dhl intraship – user guide · 3 dhl intraship – user guide application structure...
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1 DHL IntraShip – User GuideDHL EXPRESS
2 DHL IntraShip – User Guide
LOGON
Use your user name and password to login to DHL INTRASHIP at https://www.intraship-dhl.be
DHL IntraShip can also be accessed via the MyDHL portal at http://www.mydhl.com where you can sign on and use DHL applications for Shipping, Tracking and Billing with one User-ID. (For more information you can contact our Helpdesk)
3 DHL IntraShip – User Guide
APPLICATION STRUCTURE
Main features can
be accessed via the
quick links in the left
menu.
Language. You can change
the application langauge
here
Help & Advise –section offers useful information like your unique client ID and
username when contacting the DHL Technical support team. Relevant contact details
email and/or phone numbers will be shown here
Advise and information. Once logged
in, usefull advise and information about
DHL services and shipping with DHL
may be shown here. The advise and
info screen can be accessed also
trough the General Information link in
Usefull Links -menu
Usefull links to
different services
and resources can
be found here
4 DHL IntraShip – User Guide
MAIN MENU - FEATURES
Shipment List OverviewSelect ‘Shipment List Overview’ to view shipments you have created. You can filter shipments with different search criteria's.
Create ShipmentSelect ‘Create Shipment’ to prepare a new shipment, print the label and book a pickup.
Address BookSelect ‘Address Book’ to view saved addresses and to add/update/delete receivers and shippers.
End-Of-Day ManifestSelect ‘End-of-Day manifest’ to perform data transmission to DHL or to re-print the EOD-report.
PickupSelect ‘Pickup’ to request a courier pickup. Please note that this can also be done while creating a shipment when clicking on Create Shipment.
Rate QuoteSelect ‘Rate Quote’ to check your tariff for standard products.
Other FunctionsSelect ‘Other Functions’ to see additional features for high volume shippers. These features include for example reports, defaults,…
5 DHL IntraShip – User Guide
USEFULL LINKS
Global Track & TraceSelect ‘Global Track & Trace’ to open the tracking page for DHL Shipments. Results will be shown in a new browser tab/window.
DHL WebSelect ‘DHL Web’ to navigate to a DHL webpage offering additional information about DHL.
Client InformationSelect ‘Client Information’ to view your intraship administrator.
General InformationSelect ’General Information’ to view the advise and info screen
Order SuppliesSelect ‘Order Supplies’ to navigate to the DHL ordering supplies page.
6 DHL IntraShip – User Guide
NAVIGATION WITHIN SHIPMENT PREPARATION
Shipper/Receiver tab
You can navigate between the
shipper and receiver details using
shipper/receiver tabs. Last 10 used
addresses can be selected directly
from tab header.
Navigation through progress bar. You can follow the progress of the shipment you are
preparing here (these can also be clicked to navigate back and forth). Completed steps are
marked with a -sign. You can also navigate between screens by clicking the Previous and
Next step buttons at bottom of the screen.
Lookup address
search from address book
Clear fields
clear all address fields on screen
Optional Information
Optional receiver details
Save Address
Save and update address details
7 DHL IntraShip – User Guide
NEW SHIPMENT – SHIPPER/RECEIVER
Please enter the Shipper and Receiver address details. Shipper details will be automatically populated with the last used shipper.
ShipperPlease populate the shipper address. Mandatory fields are marked with ‘*’. ReceiverPlease populate the receiver address. Mandatory fields are marked with ‘*’. You can use ‘City Zip Lookup’ –function to check correct a city/postcode combination. Email Notifications to Shipper/ReceiverSelect to notify shipper/receiver via email about the shipment.Configure Notifications. This allows you to add additional text to the email notification and add additional recipient emails.
8 DHL IntraShip – User Guide
NEW SHIPMENT – PACKAGE
Please enter the shipment reference, content description and piece details for your shipment
Package TypeChoose a package type : Non-Dutiable / Non-Dutiable. Selection is not needed for domestic and Intra-EU shipments.Help me decideYou can use the ‘Help me decide’ –feature to determine if the item(s) you are sending are dutiable, prohibited or restricted.Shipment ReferenceEnter your own shipment reference.Reference will be visible on your DHL invoiceDescriptionEnter the description of contentsDeclared ValueEnter the value of the shipment. Please note that shipment value is mandatory for dutiable / Non-Document shipments. Package/Piece DetailsAdd pieces for your shipment. You can select a saved package from the Predefined Package – dropdown list.
9 DHL IntraShip – User Guide
NEW SHIPMENT – SERVICES & OPTIONS
Please select a DHL Product and optional services
Available ServicesSelect a DHL Product/ServiceAdditional OptionsSelect additional services for your shipmentPayment OptionsSelect payer of the transport charges and provide valid DHL account. If ‘Duties and Taxes Paid’ –service is selected, you can define a DHL account to be invoiced for duties and taxes..
PrintOnce you have completed all mandatory fields, printing of the shipment will be enabled
10 DHL IntraShip – User Guide
NEW SHIPMENT – PICKUP
Book a pickup for your shipment. (only needed if a pickup has not been scheduled already today)
Pickup dateSelect or enter a Pickup dateReady-by TimePlease provide the time when your shipment(s) are ready to be picked upClosing TimePlease provide time when your premises are closed.Special Instructions for DHLPlease provide instructions for DHL if needed.Location of Package(s)Please define the location of packages at your premises e.g. receptionSelect Pickup AddressSelect pickup address from address book if it’s different than the shipper address
• f
Book PickupBook pickup or continue without booking
11 DHL IntraShip – User Guide
SHIPMENTS OUTSIDE EU - DUTIABLE
When shipping outside EU, non-document shipments are dutiable and the customs value will become mandatory. You can use the ‘Help me decide’ – feature to determine if the item(s) you are sending are dutiable/non-dutiable/prohibited/restricted.
For dutiable shipments, customs documents needs to be prepared. You can create customs documents in DHL IntraShip or use your own paperwork. When creating a dutiable non-document shipment, the ‘Export Document’ tab, will appear in you shipment progress bar.
12 DHL IntraShip – User Guide
NEW SHIPMENT – EXPORT DOCUMENT
Create an export documents for your shipment.
Invoice TypeSelect the invoice type (proforma/commercial invoice)Export ReasonPlease provide the reason for the exportExport typeSelect export type (Permanent / Repair/Return / Temporary)Position in CompanySigner’s position in CompanyRemarkYou can provide remarks if needed.Export IncotermPlease define the export incotermChange Invoice AddressHere you can change the invoice address if it is different than the receiver’s.
• f
Add ItemSelect ‘Add Item’ to add a line item to invoice.
13 DHL IntraShip – User Guide
SHIPMENT LIST OVERVIEW
Select ‘Shipment List Overview’ to view created shipments.
You can filter shipments with different search criteria's. You can also select multiple shipments to be printed or tracked at the same time. You can copy shipments and email shipment paperwork to shipper by using the icons under Options.
14 DHL IntraShip – User Guide
MANIFESTING - SHIPMENT DATA TO DHL
Shipment data needs to be sent to DHL at the end of day before the courier pickup.
Choose ‘End-Of-Day Manifest’ from the left menu and select ‘Creation of EOD-Manifest + Data Transmission’ to proceed to manifesting or select ‘Reprint EOD-report’ to re-print EOD-report.
Create end-of-day manifest + data transmission
Select shipments to be manifested and click ‘Create end-of-day manifest’ –button to send shipment data to DHL. Please print the manifest document and provide to the DHL courier.
Please note if no shipments are showing in this list then this means that the shipments have already been manifested. Simply use the Reprint EOD-report to process a Manifest Report for the DHL courier.
15 DHL IntraShip – User Guide
TECHNICAL SUPPORT
For additional support regarding DHL Intraship, please contact our Technical Support team.
DHL IntraShip – Technical Support
Mon - Thu : 08:30 - 18:00 Friday : 08:30 - 17:00
Phone : 02/715.50.50 (option 3)
Email: [email protected]