dhl ecommerce - international product portfolio

INTERNATIONAL PRODUCT PORTFOLIO

DHL eCommerce

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5DHLeC International Product Portfolio

Deutsche Post DHL Group

Deutsche Post DHL Group

Leader in B2C e-commerce related

logistics

Largest network for parcel

distribution worldwide

Delivers 67 million mail items to 40

million households in Germany

In the U.S., DHL eCommerce is

one of the largest Workshare

partners of the USPS, delivering to

almost 154 million addresses

Blue Dart is the premium market

leader in India with a wide range of

express delivery and air freight

services

Cross-border express

service

Presence in more than

220 countries and

territories

Approx. 3,900 facilities

> 250 aircrafts

36 hubs

EXPRESS

World's number one air and

ocean freight operator

Specialist in industrial

projects and end-to-end

supply chain solutions

One of Europe's leading

road freight forwarders

Strong customer base

(>50% of Forbes 500)

GLOBAL FORWARDING,

FREIGHT

Global market leader in

contract logistics

22.8mn m2 of warehouse

space

2,500 facilities

Leading provider

of CIS worldwide

Strong customer base

built on long-lasting

partnerships across 50

countries

SUPPLY CHAINPost - eCommerce - Parcel

2014 Revenue EUR 56.6 Billion 2014 EBIT EUR 2.96 Billion

ibuttersRectangle

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International Product Portfolio

DHL

GLOBALMAIL

BUSINESS

Max 4.4 lbs.

Priority: 4 to 8

Standard: 8 to 14

Avg. Transit Days

DHL

GLOBALMAIL

PACKET

Max 4.4 lbs.

DHL

GLOBALMAIL

PACKET PLUS

Max 4.4 lbs.

DHL PARCEL

INTERNATIONAL

STANDARD

Max 44 lbs.1)

DHL PARCEL

INTERNATIONAL

DIRECT

Max 44 lbs.1)

Europe: 4 to 8

Rest of World: 6 to 11

Avg. Transit Days

Priority: 4 to 8

Standard: 8 to 14

Avg. Transit Days

Europe: 4 to 8

Rest of World: 8 to 14

Avg. Transit Days

L 23.6

W 23.6

H 23.6 L+W+H cannot exceed 35.4

L 422)

L+G cannot exceed 792)

DHL PARCEL

INTERNATIONAL

BREAKBULK

Max 15 lbs.

4 to 10

Avg. Transit Days

L 4

W 4

L + G < 50

L 23.6

W 23.6


Cost-efficient solution for

worldwide document

delivery

Choice of two delivery

service levels

Ideal for lightweight,

economy items

Milestone Arrival in

Destination Country

scan available to more

than 70 countries

Maximum commodity

value 400 USD

End-to-end tracking with

delivery scan to 55+ key

countries

Shipment Value

Protection included up to

100 USD

Saturday Delivery

available to key markets

End-to-end tracking (15+

scan events) with delivery

confirmation

Shipment Value


100 USD

Direct injection into

destination country.

End-to-end visibility with

delivery confirmation

Direct injection into

destination country /region

Shipment Value Protection

included up to 100 USD

L 23.6

W 23.6


L 47

W 23.6

H 23.6 L+G cannot exceed 118

[insert_title] [insert_location] [insert_date]

Ideal for lightweight items

for greater visibility

End-to-end tracking with

delivery scan to 55+ key

countries

Shipment Value


100 USD

Maximum commodity

value 400 USD

AVERAGE TRANSIT

DAYS

Canada 3 10 Days

Germany 4 7 Days

Australia 8 10 Days

China 8 10 Days

European Union3 5 10 Days

Japan 5 7 Days

Mexico 4 5 Days

New Zealand 8 10 Days

South Korea 5 7 Days

United Kingdom 4 6 Days

Max 44 lbs.1)

2) Length up to 79 and Length + Girth up to 118 accepted for Canada.

1) Heavier maximum weights apply for Canada (66 lbs.)

Note: Girth (G) = 2W + 2H

3) Except United Kingdom and Germany.

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Packet Plus is a

cost effective

traceable postal

service for light

weight shipments

available worldwide

Final delivery

scans to key

destinations

NEW: now with

USPS ePacket

Affordable way to

send your low

value, light weight

shipments

worldwide

NEW: Packet

Priority tracking

events to final

destination

DHL eCommerce solutions

Globalmail Packet

PlusGlobalmail Packet

DHLeC International Product Portfolio

Parcel is a reliable

postal product with

traceability to the

destination country

For medium to high

value merchandise

to worldwide

destinations

Final delivery

scans to

destinations

DDU service only

Reliable and range

definite transit times

with end-to-end

visibility and delivery

confirmation to all

destinations

DDP service allows

retailers to collect &

pay the D&T for the

consumer before the

parcel arrives at the

destination country

Globalmail ParcelGlobalmail Parcel

Direct

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A comprehensive product portfolio to fulfill all your needs

Globalmail Parcel Direct

Faster transit times with full visibility

Direct Injection into destination (044 lbs.)1)

Globalmail Parcel

Postal worldwide (044 lbs.)1)

Tracking events to destination country and delivery scans to

countries

Globalmail Packet Plus

Ideal for lightweight items for greater visibility (1oz.4.4 lbs.)

Tracking events to destination country and delivery scans to key countries

Globalmail Packet

Ideal for lightweight, economy items (1oz.4.4 lbs.)

Tracking events to destination country

Optional IPA/ISAL service

Globalmail Business

Cost-efficient solution for worldwide document delivery (1oz.4.4 lbs.)

Optional IPA/ISAL service

1) 66 lbs. to Canada


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Transit

Times

Tracking

Weight

Pricing

Duties

Product Selection

Globalmail PacketGlobalmail Packet

PlusGlobalmail Parcel

Globalmail

Parcel Direct

48 Days EU

611 Days ROW

48 Days Priority

814 Days Standard

Priority Delivery

varies by Country

(see Direct specs)

Milestone tracking

and del con to key

countries (34+)

Full end-to-end

tracking

Milestone tracking

and del con to more

key countries

Up to 4.4 lbs. Up to 44 lbs. 1) Up to 44 lbs. 1)


DDU DDU DDP or DDUZollDouane

1) 66 lbs. to Canada

48 Days Priority

814 Days Standard

Milestone tracking

to final destination

Up to 4.4 lbs.

DDU

http://www.rossmann.de/servlets/FillFrame/SID=7nA5qnnz3nl7/frames/f_content.html?TK_PAR[CONTENT]=/rol_html/shops/spezial/paketstatus.htmhttp://www.rossmann.de/servlets/FillFrame/SID=7nA5qnnz3nl7/frames/f_content.html?TK_PAR[CONTENT]=/rol_html/shops/spezial/paketstatus.htm

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Globalmail Packet IPA/ISAL Service

Implement IPA/ISAL not just as a routing but also as a packet product

Customized IPA/ISAL routing can now be directly ordered in customers eFile

IPA/ISAL can be selected for some countries, customer can send other

products in the same file

IPA/ISAL


https://www.usps.com/welcome.htmhttps://www.usps.com/welcome.htm

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Tracking

Tracking events to destination country

Final delivery scan to key countries (34+) Now including Israel and

Australia!

Transit

times

Priority: 48 days

Standard: 611 days

Customs

clearance

DDU only

Postal Documentation: CN22 applied by DHL eCommerce

Worldwide Postal Parcel service to 210+ countries

Delivery by local post office in destination country and USPS ePacket

routings included1)

Shipment

attributes

Weight: 4.4. lbs. max.

Dimensions: Maximum length: 23.6

Length + width + height no more: 35.4

Other

services

Item value USD 400 (max.)

Liability USD 100 per BOL

USD 100 Insurance per parcel

Countries

served

Zoll

Douane

Globalmail Packet Plus for low value light weight items with more visibility

1) Alternate Delivery Service Providers (DSPs) may be used


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Globalmail Packet Plus for low value light weight items with more visibility

Pick UpLine haul to

HUB

Handling

HUBDelivery

Line haul to

destination

Postal

Clearance

Tracking events 1 2 3 4 5 6 7

Location Tracking Event

1 United States Arrival DHL eCommerce

2 United States Processed

3 United States Processing Completed at Origin

4 Partner System Arrived at Terminal Location

5 Partner System Processed Sort Facility

6 Partner System Departed Sort Facility

7 Destination Arrived at Destination

Items are scanned and all Postal Documentation is

applied by DHL eCommerce (CN22)

Packets travel through the International

Registered Mail Network

At the final destination, individual items are scanned

and delivered by the local Post Office

A signature is required and a final del con is provided

at a high percentage to key destinations


U.S. Distribution

Center

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Countries with final delivery confirmation and % Scan-Performance

Globalmail Packet Plus

Destination Scan-Performance

Australia 9095%

Austria 9095%

Belarus 95100%

Belgium 9095%

Canada 95100%

China 8090%

Croatia 9095%

Czech Republic 8090%

Denmark 95100%

Estonia 95100%

Finland 95100%

France 8090%

Germany 9095%

Hong Kong 95100%

India 8090%

Ireland 95100%

Italy 95100%

Japan 95100%

Destination Scan-Performance

Korea, Republic of 9095%

Malaysia 95100%

Malta 95100%

Netherlands 95100%

New Zealand 95100%

Oman 8090%

Poland 95100%

Portugal 95100%

Singapore 95100%

Slovakia 95100%

Spain 95100%

Sweden 95100%

Switzerland 95100%

Taiwan, R.O.C. 95100%

Thailand 95100%

Turkey 95100%

United Arab. Emirates 95100%

United Kingdom 8090%


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Globalmail Parcel delivery of parcels up to 44 lb. worldwide

Tracking

Milestone tracking, final delivery scans to 100+ countries

Transparency on shipment status via DHLeC Web Portal

Transit

times

Priority: 48 days

Standard: 814 days

Customs

clearance

DDU only

Postal Documentation: CN23 applied by DHL eCommerce

Worldwide Postal Parcel service to 210+ countries

Delivery by local post office in destination country

Shipment

attributes

Weight: 44 lbs. max.

Dimensions: length: 42 inches; length and girth combined:

79 inches (max.)

Other

services

Item value USD 1,000 (max.)

USD100 Insurance per parcel

Countries

served

Zoll

Douane


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Pick Up LinehaulHandling

HUBDelivery

Line haul to

destination

Postal

Clearance


Globalmail Parcel delivery of parcels up to 44 lb. worldwide




3 United States Processing Completed at Origin

4 Frankfurt Arrived at Terminal Location

5 Frankfurt Processed Sort Facility

6 Frankfurt Departed Sort Facility

7 Destination Arrived at Destination

Individual packets / parcels are scanned

All Postal Documentation applied by DHL

eCommerce directly from customers file

Packets / parcels are transported to Germany

and travel through the Deutsche Post Parcel Post

Network to destination country

All items receive an arrival in destination country

scan and are delivered by the local Post Office

Final Delivery scan available to key destinations


U.S. Distribution

Center

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Globalmail Parcel our fastest, most reliable, highly trackable product

Tracking

Door-to-door tracking events

Transparency on shipment status via DHL eCommerce web portal

Transit

times

310 days

For details per country please refer to backup

Customs

clearance

DDP and DDU available

All Customs Documentation applied / prepared by DHLeC

EDI bill back of duties & taxes

34 international markets live (CA, CN, UK, AU, JP, MX, DE, NZ, KR &

other EU countries)

More destinations to come!

Shipment

attributes

Weight: 44lbs max, 66 lbs. to Canada

Dimensions: length 42 inches, 78.7 inches to Canada; lengths and girth

combined: 79 inches, 118 inches to Canada (max.)

Other

services

Item value USD 1,000 (max.)

Insurance USD 100 per parcel

Countries

served

Zoll

Douane


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Globalmail Parcel Direct full end to end tracking


Zoll

Douane


Pick UpU.S. Distribution

Center

Linehaul to

destination

Commercial

clearanceDelivery




3 United States Processing Completed

4 Final Destination Arrived at Destination Country

5 Final Destination Cleared Customs

6 Final Destination Out for delivery

7 Final Destination Delivered

Individual packets / parcels are scanned

All Postal Documentation applied by DHL

eCommerce directly from customers EMF*

Parcels are transported to destination country and

commercially cleared

All items receive a final delivery scan with full

visibility on the DHL eCommerce Portal

1) Electronic Manifest File

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USA to RoW

(outbound)

DHL Globalmail Parcel Direct countries served

DHL

Parcel

Inter-

national

Direct

Product

Canada

RoW to USA

(Inbound to DHL

eCommerce

Domestic)

UKAustralia Germany MexicoJapan New

Zealand

S. KoreaChina G2EU1)

China Canada India

Active Shipping Lanes

Hong

KongThailand

Average transit days

Canada 3 10 days

Mexico 4 5 days

UK 4 5 days

Germany 4 5 days

Western Europe 4 7 days

China 6 8 days

Eastern Europe 8 10 days

Japan & South Korea 5 7 days

Australia & New Zealand 8 10 days

1) G2EU: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland,

Portugal, Romania, Slovakia, Slovenia, Spain, Sweden


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Example DIM calculation

How is Dimensional Weight (DIM) calculated?

All Parcel Services are subject to DIM billing

Actual package weight is compared to what the

package would weigh based on its dimensions

The greater of the 2 figures is used to bill the

customer

DHL can deliver the benefits of space savings

back to our customers

Actual Weight

Dim Weight

Billed Weight

The cost of a shipment can be

affected by the amount of space

that it occupies on an aircraft,

rather than the actual weight.

This is the volumetric (or dimen-

sional) weight.

The industry standard used to calculate Dim weight

L x W x H (in.) / 166 (6,000 for cm)

15 lbs.

21.59 lbs.

(14 x 16 x 16 = 3584/166)

21.59 lbs. (> 15 lbs.)


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What is an Electronic Manifest File (EMF) and why do I need to provide it

to DHL?

What are the benefits of providing an EMF? EMF Definition

Customs Documentation

Important elements needed in the EMF

Customers can ship all service levels and

incoterms in one data file

Customer can ship all parcel products in the

same EMF

Customer can physically comingle parcels and

packets

Separate account numbers needed for

DDU/DDP shipments

Package Reference Number

SKU #/Item Code which corresponds to the

product offering on the website

Recipient Address

Recipient Phone Number

Country of origin

Detailed commodity description

An EMF is a proprietary file sent by DHL

customers containing shipment and product

information, enabling DHL to electronically clear

shipments while in transit.

All customs documentation prepared and applied

by DHLeC based on EMF details

One BOL for all Parcel products

What the customer orders in the EMF will override

the BOL.


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Clearance models: Commercial vs. Postal

Merchant,

Fulfillment

CenterCarrier International

ConsumerCommercial

Broker

Local

Courier

Delivery

Merchant,

Fulfillment

Center

Carrier

(Only limited

Carriers)

International

ConsumerLocal Post

Office

Local Post

Office

Postal

Broker

Commercial Clearance Model

Consolidation sent to local customs broker

Parcels cleared individually to consignee

(IOR)

Final delivery via traceable courier service

Packages released individually within 2448

hours of arrival with Tax ID (where applicable)

& D&T payment

Postal Clearance Model

Parcel becomes part of a postal consolidation

Entire consolidation consigned to local

Post Office (IOR)

Local Post Office clears parcels with customs

Customs releases entire consignment

once required data is collected from

each consignee


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Simple steps to get started

1

DHL Provides EMF

Specifications

2

Customer submits EMF

according to specs

pkg_id name order_descrip order_value pkg_weight item_qty item_code item_description item_value product_name product_code incoterms

GM29511444

9802294590

Monkey

wrench man books 6.00 4.40 2 1234 Alladin 3.00 PKP 29 DDU

GM29511444

9802294606

Moniters and

Such padding 26.00 3.00 3 49492 Gel 5.00 PKP 29 DDU

GM29511444

9802294606

Moniters and

Such padding 26.00 3.00 1 726732734 Memory Foam 3.00 PKP 29 DDU

GM54511444

9802294619 public zoo

Computer

devices 11.00 3.00 1 1236

Computer Sound

Device 3.00 PLP 54 DDU

GM54511444

9802294619 public zoo

Computer

devices 11.00 3.00 2 1232 speaker wire 4.00 PLP 54 DDU

GM54511444

9802294626 Maik s Spa USB devices 23.00 7.00 2 747487 Cables 4.00 PLP 54 DDU

GM54511444

9802294626 Maik s Spa USB devices 23.00 7.00 3 72834954 USB Stick 5.00 PLP 54 DDU

GM60511444

9802294634 the bike shop bike parts 26.00 12.00 3 443241234 chain 5.00 PLT 60 DDU

GM60511444

9802294634 the bike shop bike parts 26.00 12.00 1 44311 seat 3.00 PLT 60 DDU

GM60511444

9802294634 the bike shop bike parts 26.00 12.00 2 37373 water bottle 4.00 PLT 60 DDU

GM60511444

9802294641

Shocks and

Shoes cell phones 26.00 8.00 1 76362743 cell phone 3.00 PLT 60 DDU

GM60511444

9802294641

Shocks and

Shoes cell phones 26.00 8.00 2 8724762626 cell phone 4.00 PLT 60 DDUGM60511444

9802294641

Shocks and

Shoes cell phones 26.00 8.00 3 84557575 cell phone 5.00 PLT 60 DDU

3

Customer prints label

with a DHL barcode

4

Customer schedules a

pick-up

EMF = Electronic manifest

file

File & label approval

required before shipping

(24 weeks)

Barcode reflects tracking

number for tracking on the

DHL web portal

Pick-ups can be scheduled

in the web portal
